the complete jamiq user guide
TRANSCRIPT
The Complete
User Guide
Welcome
Welcome to The
Complete JamiQ User
Guide.
This guide assumes you
are already a registered
user of JamiQ.
If you are new to JamiQ
and want to purchase an
account, visit jamiq.com
and we’ll get you up and
monitoring the social
media in no time.
Login
JamiQ respects your
privacy and keeps all
your monitoring data
private.
To access your account,
you will need to login
first.
Next: Dashboard Use your email and
password to log in.
Remember to keep
these a secret!
Each row is a Topic
you’re currently
monitoring. Click the
title to view the
Topic.
Dashboard
The Dashboard is the
first page you will arrive
at upon logging in.
The Dashboard is a
gateway page to your
Topics. It gives you an
instant overview of
what’s recently changed
in your Topics and lets
you jumps to any Topic
quickly.
Next: Add Topic
(Step 1: Market Focus)
Click the Add Topic
button to set up a
new Topic to
monitor.
The most recent
data from the Topic
giving you and
immediate overview.
Add Topic
(Step 1: Market Focus)
A Topic is a set of
instructions that tells
JamiQ what you want to
monitor on the social
media.
The first step is to
include your Market
Focus. By default,
JamiQ already pulls data
from the best search
engines, RSS feeds, and
specialized sources.
By specifying which
markets you are
interested in will help
JamiQ focus on mining
data from those specific
markets including local
language content.
Next: Add Topic
(Step 2: Keywords)
Begin typing a country
you want to focus on and
an auto-complete list will
help you find it.
Add Topic
(Step 2: Keywords)
After you’ve selected
your search engines,
you need to let JamiQ
know what Keywords
you want to monitor.
You can have as many
keywords as you like
included or excluded
from social media posts.
MAY include lets you
specify multiple
keywords of which at
least one is in the post.
MUST include are for
keywords that must be
found in every single
post.
Next: Add Topic
(Step 3: RSS Feeds)
Each box is for a single keyword or
phrase. You don’t need to put quote
marks around phrases. It’ll be done
for you.
You can use keywords in any
language. E.g. “ ” (Samsung
in Korean) works just fine.
Add Topic
(Step 3: RSS Feeds)
Once you’ve got your
keywords down, you
have the option to add
other RSS feeds to the
Topic.
RSS feeds are useful for
sites you know you have
to monitor for this Topic
and you don’t want to
miss out on them.
All RSS feeds will be
treated as additional
data sources and are
filtered according to your
keywords.
Next: Add Topic
(Step 4: Email Alerts)
Remember to use only
actual links to the RSS
feed. Links to the
website do not work.
Add Topic
(Step 4: Email Alerts)
Apart from having your
data available in your
JamiQ Dashboard, you
can have them emailed
to you.
Here you can set up a
daily or weekly schedule
for when you want to be
alerted about your data.
You can also filter the
data down to the market
you’re interested in as
well.
Next: Add Topic
(Final Step: Name Topic)
Remember to use only
actual links to the RSS
feed. Links to the
website do not work.
Add Topic
(Final Step: Name Topic)
To complete your Topic
set up, you need to give
it a name.
This is just a name. It
does not affect your
keywords.
Next: Charts (Entries)
Once you hit the Create
Topic button, JamiQ will
head off to monitor all the
posts that meet your
instructions in real-time.
Charts
(Entries)
By default, every Topic
you view is displayed in
Chart view with Entries
on the main chart.
Entries shows you the
buzz that’s taking place.
Each point on the
Entries chart is a unique
post on the social media.
You can use the filter
controls to manipulate
the data on this page to
see only the exact data
and timeframe you want.
If you always want to
see the same filters,
save it as your default.
Next: Charts (Influence)
Use these filters to see
only the data you want.
You can save your
default filter settings too.
New entries are monitored in
real-time. Mouse over to see
date and value. Click to jump
to the actual content.
Charts
(Influence)
In Chart view, you can
switch to Influence chart
which shows you the
impact your keywords
are making.
Darker shades indicate
your keywords appeared
in more influential posts
and lighter shades less
influential.
For example, an article
on CNN will have a
darker shade than one
on my blog.
Next: Charts
(Sentiment)
Switch between Entries,
Influence, and Sentiment
on the chart above.
Mouse over to see how
many articles appear in each
segment on the stacked bar
chart. Click in to see the
actual content.
Charts
(Sentiment)
In Chart view, you can
switch to Sentiment
chart which shows you
an indicator of what the
sentiment of each post
relating to your
keywords.
JamiQ uses advanced
natural language
processing technology to
determine the sentiment
of each post.
Do note that sentiment
detection currently works
only on English content.
Next: Charts (Compare)
Mouse over to see how
many articles appear in each
segment on the stacked bar
chart. Click in to see the
actual content.
Charts
(Compare)
In Chart view, you can
also do comparisons
with up to two other
Topics.
This is a quick and
useful way to see which
of your brands or
competitors are getting
more buzz.
Next: Charts (Top
Markets, Media, Sites)
Select which Topic you want
to compare your current
Topic against.
Charts
(Top Markets,
Media, Sites)
The Charts view of each
Topic also gives you the
breakdown of where
your posts on the social
media are coming from.
JamiQ uses advanced
algorithms to determine
which country a site is
from, what media type it
is, and lets you know
which sites talk about
you the most.
Next: Data
Click on “View Details” to dig
deeper and discover more
trends.
Breakdown of the type of
media. Know which platforms
conversations about your
Topic are taking place on.
Click in to see the actual
content matching these
media types.
Data
Within a Topic you can
switch between Chart
and Data view.
In Data view, you get to
see all the data you’ve
been monitoring in its
raw form.
Using the filters, you can
dive deep into the
entries you’re concerned
with.
All this data can also be
exported to Excel for
further manipulation and
customized reporting.
Next: Data (Translate)
Each row shows you a single
entry and its properties.
Clicking the title of the
entries opens the actual post
in a new window.
Use these filters to see
only the data you want.
Grab the data out of
JamiQ for advanced
manipulation in Excel.
Data
(Translate)
When you get data that
is not in English, JamiQ
provides the option to
automatically translate
the content.
JamiQ opens a new
window instantly and
uses machine translation
on the actual content.
Next: Settings Click for instant machine
translation in a new
page.
Settings
You can edit and change
the settings of the Topic
at any time.
If you need to add more
keywords, change focus
markets, add RSS
feeds, etc.
Whatever input you
made while creating a
Topic can be edited right
here.
Next: My Account
Just like when you created
your Topic, you can edit the
Search Engines, Keywords,
RSS feeds, and the Topic
name at anytime.
My Account
The My Account page
lets you manage your
JamiQ account.
Upgrading or terminating
an account should be
done from this page.
You can also change
your login email and
password as well as
your timezone so your
charts are always
displayed from your
point of view.
Next: Support
Upgrading and termination of
accounts are securely
handled by PayPal.
Support
JamiQ provides multiple
avenues of support to
our users. Pick the one
that best meets your
needs.
Email Support
If you encounter an error
or feel you need to make
a request to someone
who understands, just
send us an email.
Our support email is
managed by a robust
ticketing system so
every exchange is
tracked and responded
to in the quickest time
possible.
Documentation
http://wiki.jamiq.com
When you need
immediate help to
common problems,
detailed write ups are
documented in our Wiki.
Blog
http://blog.jamiq.com
JamiQ’s blog is your
source for news and
updates. We make
announcements on new
features, company
information, and even
when things break.