WWW.SWAN.ORG.UK | WINTER 2015 | WWW.WEB4RESIDENTS.ORG.UK

THECOMMUNICATOR

3Mayor visitsBlackwall Reach

7Your LocalSection

qStay Safe: Be CO aware

eGet Social with Swan

rSwan rewards

Welcome

Welcome to the Winter edition of yourCommunicator newsletter. As the year comes to an end it is time to reflect on what wehave achieved in 2015. This year Swan has welcomed newresidents to Blackwall Reach in London, Beechwood Villagein Basildon and Repton Court in Redbridge; so we'd like tosend Season's Greetings to these residents and anyone elsewho is preparing to spend their very first holiday season intheir new home.

As many families prepare to spend time with their lovedones, spare a thought for those who don't have anyone andtake a look at the article on p5 to see how you can help beatloneliness.

Your next Communicator will be delivered to you in Spring2016, so, if you have any comments or suggestions please do not hesitate to call the Communications Team on 01277 844770 or email: communicationsteam@swan.org.uk

If you’d like to learn moreabout getting involved atany time, please call theResident Involvement andCommunity DevelopmentTeam on 01277 844242 oremail

involvement@swan.org.uk

Or Text INVOLVE to07860 021752

ContributorsBeverly Ford Education, Training and Employment Officer

Ian HaworthAssistant Director of Neighbourhood Services

Ade AdelekanCommunity Development Officer

Terry BirdGroup Director of Procurement Compliance

Abiodun AkandeIncome Services Manager

Caroline RichardsonHead of Resident Involvementand Community Development

THE COMMUNICATORPAGES 1/2

Jo March, Editor

MerryChristmas

and a HappyNew Year

We would like to send Season’s Greetings and BestWishes for 2016 to all of our residents and remind themthat our offices will be closed from 1pm on Thursday 24December 2015 (5pm for Forest Gate) and will reopen at 9am on Monday 4 January 2016.

During the seasonal office closures, residents can call the following telephone numbers to report anemergency:

Repairs emergency call 0800 783 2768

Anti-Social Behaviour emergency call 0800 075 6699

National Domestic Violence Helpline call 0808 2000 247

Merry Christmas

To recognise theoccupation of the firstnew homes at BlackwallReach, Swan, theLondon Borough ofTower Hamlets (LBTH)and the Greater LondonAuthority (GLA) held anevent to formally launchPhase 1A of the £300million Blackwall Reachregeneration project.

The visiting dignitariesincluding John Biggs,Mayor of Tower Hamlets,Richard Blakeway, DeputyMayor for Housing, Landand Property for the GLA,as well as a number oflocal Councillors, were ableto see inside the newhomes. Residentsincluding Mr Ahmed,Secretary of the new

Blackwall Reach ResidentBoard delighted inwelcoming the visitors intotheir new homes.

At the launch the gueststoured the regenerationarea, visited thereplacement mosque andresidents’ flats. Long termresident Mrs Bibi was alsoon hand to chat to thegroup about her newhome. After the tour JohnBiggs, Richard Blakeway,and Sandra Fawcett,Executive Director ofOperations for Swan allthanked the residents formaking them so welcomeand complimentedeveryone involved in theregeneration on theexcellent quality of the newhomes.

John Biggs, the Mayor ofTower Hamlets said:

“Blackwall Reach is asuccessful and ambitiousregeneration scheme todeliver more than 1,500 topquality and much neededfamily homes. The successof Phase 1A is a testamentto the positive workingpartnerships behind theproject, and the way inwhich residents haveactively engaged with theplans from the outset.”

Richard Blakeway, DeputyMayor for Housing, Landand Property, GLA said:

“This high qualityregeneration of BlackwallReach will deliver 1,575new homes, excellentcommunity facilities and anextended school. BlackwallReach will create nearly sixtimes the number of homeson the existing estate, withmany low cost properties torent or buy, and a muchimproved builtenvironment.”

THE COMMUNICATORPAGES 3/4

Residents welcome the Mayor intotheir new homes

The Blackwall Reach regeneration is alreadybeing recognised as an excellent scheme! It has just won an award at the Planning Awards2015 in the Planning for Housing Growth category.

Can you pay your rent this Winter?

If you are struggling topay your rent pleasedon’t ignore the problemand make things worse.Swan staff are availableto give you free adviceand make sure you arereceiving all of themoney to which you areentitled. Last year theWelfare Benefits Teamhelped hundreds ofresidents and, in total,these residents receivedan additional £921,270!

Swan relies on the rentmoney you pay to provideservices to all residentsincluding repairs andgeneral maintenance,estate management and

tackling Anti-Social Behaviour.If you are struggling to makepayments we want to talk toyou and help you to findsolutions as soon aspossible. Your home is atrisk if you don’t keep upwith your rental payments;last year some householdswere evicted as they left ittoo late to get help withtheir problems.

Swan offices are closed overthe holiday period but youcan still make payments inother ways including byDirect Debit and through theAll Pay app. Visitwww.swan.org.uk to find out more.

A group of residentsfrom Dove Cott House,their children and twomembers of staffrecently took a trip toDisneyland Paris fundedby the Foyer Federation“Healthy Conversations”project. The trip markedthe climax of asuccessful project whichgave young peopleopportunities to takepart in experiences topromote their wellbeing.

The young parents, someof whom had never beenout of the UK before, learntlots of vital life skillsincluding how to apply forpassports for themselvesand their children and howto manage their budget to

save money for the trip.They also learnt about theessential preparations youneed to make whentravelling to a differentcountry including arrangingTravel Insurance,

purchasing and dealingwith a foreign currency andplanning what they neededto take for boththemselves and theirchildren.

The young people whowent to Paris wereselected because of theirsuccess during the project.

Dove Cott residents take a once in a lifetime trip to Disneyland Paris

If you would like to speak to someone fromthe Income Team or the Welfare Benefits

Team call us on 0300 303 2500.

During the Christmas seasonthere are lots of different people knocking on doors inyour neighbourhood deliveringparcels. Most people who call atyour home will be genuine butit’s important to be on yourguard and remember there arebogus callers who want to tricktheir way into your home or yourbank account to steal from you.

You should also be alert fortelephone and email fraudsterswho try to steal money in anumber of different ways – theyoften pose as bank workers andhave stolen large sums of money.

THE COMMUNICATORPAGES 5/6

Don’t get caught outby scammers

Follow our advice to stay safe:

1Don’t be frightened to ask foridentification and always check it

carefully. If you’re not sure, ask thecaller to come back another day. AllSwan staff and contractors, callersfrom utility companies, localauthorities and other reputablecompanies are required to carry acard for identification when visitingyour home and this must be shownvoluntarily or on demand

2Think about installing a doorchain and use it. Keep the door

on the chain until you’ve seenidentification

3If you need glasses to read theidentification, close the door

before going to find them. Don’t leavethe door open and unattended

4Remember to lock the backdoor before opening the front

5Don’t be pressured into lettingsomeone into your home if you

have suspicions about them

6Don’t keep large amounts ofcash in the house

7If you receive a phone call oremail asking for either your bank

details or large sums of cash call thepolice from a different phone, forexample a mobile. If you do not haveaccess to another phone wait at leastfive minutes and be sure you hear adial tone before calling the police

8Never give out your bank detailsin response to emails or

telephone call requests unless you arecertain that the request is genuine.Banks never ask for your Pin Number

9Remember that just because acaller says they are acting on

behalf of Swan, your bank, water, gasor electricity company, it does notnecessarily mean they are who theysay they are. Bogus callers will try andtrick you in a variety of ways

qIf you are in any doubt about someone who says

they are from Swan calling ortelephoning you, ask them to leave orend the call immediately and contactSwan on 0300 303 2500 to confirm their ID

wIf the caller does not leave oryou feel threatened, call the

Police on 999

Are youprepared forWinter?During the winter monthsit is cold, dark, icy andoccasionally snowy so, asever, think before youtravel. During badweather ask yourself if itis really necessary toleave your home.

During any bad weather, theEstate Services Team workhard to clear snow and ice,and spread grit whereverpossible. They prioritise ourmost vulnerable residentswho live in SupportedHousing Schemes. Theteam focuses on makingsure there is a clear andsafe path from the entranceof the blocks they service tothe car park or publichighway.

Don’t be lonelythis WinterDid you know that around1 million older peopleregularly go an entiremonth without speakingto anyone? During thelong holidays feelings ofloneliness and isolationcan be magnified asshops and services shutdown and cold weathercan keep people indoors.

If you, or someone youknow, is suffering from

loneliness, why not helpthem to break the isolation?Visitwww.web4residents.org.ukfor more information onBefriending Services in yourarea (including those offeredby Vivo, a Swan Groupbusiness operating inEssex) and tips on how youcan help to break theisolation for someone whoneeds a friend.

Many residents pay a servicecharge, on top of their rentpayment, towards theupkeep of communal areas.This pays for things such asgrounds maintenance,cleaning and lighting. Weunderstand that thisadditional charge is added tothe rent you pay, so we workhard to keep these costs aslow as possible.

We do this by working with ourcontractors and staff to identifythe best ways of doing thework required at the lowest

possible cost and the highestpossible standard. An exampleof this is the work the EstateServices Team has done toreduce cleaning costs. Theteam leaders have been set atarget to reduce the number ofhours they clean in our largerblocks whilst maintaining thesame standards.

This work means that weexpect there will be lowerservice charge bills forresidents from next year.

Service ChargesWhat do they pay for?

If you have any ideas about ways we can save money on your service charge please speak to yourNeighbourhood Officer directly on 0300 303 2500; fill out and return the ‘My Big Idea’ form below,

visit web4residents.org.uk and fill out the online form or email improvement@swan.org.uk. We award £50 inArgos vouchers for any ideas we can use!

Swan is always on thelookout for residents’suggestions for howwe can make ourservices better.Residents’suggestions help usto improve ourbusiness.

Your Big Idea mayalso be useful for usto share with otherresidents! Help us todeliver the servicesyou really want.

If you have anysuggestions or ideasdon't delay; sendthem to us today!

Want to win £50 to spend in Argos?Tell us your Big Idea! We will award £50 in Argos vouchers for any ideas that we can use.

So, tell us what you think about how we can:

• Improve services;

• Offer new services; and

• Save money or reduce waste.

All suggestions are considered by ourResident Consultative Committees. Anywe implement will be published in TheCommunicator.

Send us your idea by post usingthis form or online at

web4residents.org.uk or swan.org.uk or by emailingimprovement@swan.org.uk

My Big Idea is...

...............................................................................................................................

...............................................................................................................................

...............................................................................................................................

Your name

...............................................................................................................................

Address

...............................................................................................................................

...............................................................................................................................

...............................................................................................................................

Return your suggestion slip to:The Customer Feedback

Co-ordinator, Swan HousingAssociation, FREEPOST ANG10361,Billericay CM12 9ZZ

My Big Idea...

THE COMMUNICATOR SUPPORTED HOUSINGPAGES 7/8

THECOMMUNICATORSUPPORTED HOUSINGYour “local” section!

Swan are proud thattheir staff are amongstthe first people chosento run Food WasteBuster Cookery Clubs aspart of a pilot project ledby the Children’s FoodTrust and Essex CountyCouncil. Staff spent twodays learning how toshop smarter, meal planand make best use ofeverything in theirshopping basket and are

now looking forward torolling out the training toresidents.

The Children’s Food Trusthas also donated £450 topay for equipment andingredients for cookerysessions which, wecurrently expect, will berun as monthly cookingclubs and as part ofSwan’s Sustainability Weekactivities in January.

Swan staff chosen to run pilot Food Waste Buster Cookery Clubs

If you would like to set up a cooking club at your scheme or community group contact the Residentinvolvement and Community Development Team on 01277 844242 or email involvement@swan.org.uk

Dove Cott Gardeners harvesttheir first veg!

Residents at Dove CottHouse have been busyharvesting their first cropof home grown vegetablesand herbs from the newgarden which was openedearlier this year.

Charlie and Lydia are bothkeen gardeners and havetended the vegetable garden in between lookingafter their children, going tocollege/work and maintainingtheir individual flats.

They have been helping theother young parents living atDove Cott House to cookhealthy meals with thegarden produce andencouraged the youngchildren to get involved with watering, weeding and tasting the results oftheir efforts!

Supported Housingresidents have beenbusy baking and eatingcakes as part of theMacmillan Cancer‘World’s Biggest CoffeeMorning’. Residentsfrom Spencer House inLeigh-on-Sea andBoyescroft and OakroydHouse in Great Dunmowhosted events servingtea, coffee and a largeselection of goodies.They even held a rafflewith prizes generouslydonated by the local Co-op supermarket.

Bake sales raise over £500 for Macmillan Cancer

They all raised £527.17!Congratulations to everyone involved for helping to raise such a large sum of money!

THE COMMUNICATOR ESSEXPAGES 7/8

THECOMMUNICATORESSEXYour “local” section!

Celebrating the first Fun day onBeechwood VillageA £500 Community Grantfrom Swan and over £600 inraffle prizes donated byHera Management Services,a Swan Group business,helped to fund a communityfun day for residents on theBeechwood Village andCraylands estate, inBasildon.

The sun shone and youngresidents enjoyed a variety oftraditional fairground gamesincluding ‘Splat the Rat’,‘Hook a Fish’ and a coconutshy. Staff from Swan’sResident Involvement andCommunity DevelopmentTeam attended the eventalong with some of Swan’sDigital Champions who offertraining and advice to helpresidents get online.

“I would like to thankeveryone who came alongto the fun day andsupported us. Also, thank-you to Swan’s ResidentInvolvement andCommunity DevelopmentTeam for their supportand advice.”Scott Pearson, Chair of theBeechwood Residents’Association

Back to the 1940s with ChurchviewResidents’ Association!

Over 100 residentsattended a special 70thVE Day Celebrationevent organised by theChurchview Residents’Association with helpfrom Swan’s ResidentInvolvement andCommunityDevelopment team. Theday was filled withfamilies enjoying theglorious sunshine andlots of live WWII-themedentertainment andactivities.

Swan’s very own Air RaidWarden Dave Kinchleafrom the Estate ServicesTeam was on hand to helpadd to the 1940s themeand retailers from theLaindon Shopping Centrejoined in the spirit of theoccasion by dressing incostumes from the era.

The event raised over£400 for Help for Heroesthrough donations and a raffle.

THE COMMUNICATOR LONDONPAGES 7/8

THECOMMUNICATORLONDONYour “local” section!

Oldchurch has fun in the sun!

A Community Grant fromSwan, approved bySwan’s ResidentConsultative Committee,helped to bring some funto the Oldchurch estate.The event was alsosupported by TaylorWimpey. The donationspaid for bouncy castles,face painters, a DJ and a selection of giantgarden games.

“It’s great to see Swan and Taylor Wimpey working together for thelocal residents, it really adds to the community spirit around here.”Jennifer, Local resident

Swan helps residents to gethigh speed internet

In today’s increasinglyconnected world a goodquality broadbandinternet connection isessential. Swan hasjoined up withHyperoptic, the UK’sfastest broadbandservice provider, to helpresidents get the fastestinternet connectionspeeds possible.

Hyperoptic specialises inbringing fibre all the way toyour building and frees youfrom the limitations of slowcopper phone lines.Residents pay their ownmonthly subscriptions inthe same way as theycurrently pay for theirbroadband. Subscriptionsare available for 1Gbspeeds (that’s 1,000Mb),as well as 100Mb and20Mb options.

Swan is activelyworking to connect

as many blocks aspossible to Hyperoptic’snetwork but connectioncan only happen ifdemand is big enough.You can register yourinterest online athyperoptic.com or call0333 332 1111

Many Happy Returns as Ireneturns 100 years old!Irene, a resident from ForestGate, was recently visitedby two members of staffwho congratulated her onher 100th Birthday. Our staff were delightedto be able to help Irenecelebrate her birthday!

$

$

$

Swan is celebrating as15 apprentices are nowdirectly employed in avariety of positionsacross the business inEssex and London. Fourof the first phaseapprentices, employed in2014, have alreadyprogressed to full-timepositions and othershave moved on to higherlevel training to advancetheir careers further.

The 15 apprentices work ina variety of differentbusiness areas includingConstruction, SupportedHousing, BusinessIntelligence and theIncome Team. Apprenticesare also employed in theSwan Group through HeraManagement Services, a property managementcompany.

The latest recruits areenjoying their new roles:

“Since being anapprentice at Swan, Ihave becomeextremely independentand have realised thatI can achieve what Inever thought I could.”Kara Daniels, Apprentice

“It is an opportunityfor me to learn andexcel in the job role Ienjoy the most and hasgreat prospects for myfuture.”Sam Elliot, Apprentice

Apprenticeships at Swanare open to anyone, of anyage, from school leavers tothose who are looking tochange career or whohave been unemployed fora long time.

THE COMMUNICATORPAGES 9/10

Swan celebrates employing 15 apprentices!

Welfare reforms arecontinuing to affect thebenefits you may receive.Disability Living Allowance(DLA) is ending for peoplewho were born after 8 April1948 and who are over 16.If you receive DLA it willcontinue to be paid to youuntil the Department forWork and Pensions (DWP)

writes to let you knowwhen your payments willstop. When this happensyou will be invited to applyfor Personal IndependencePayment (PIP), a newbenefit that helps withsome of the extra costscaused by long-term ill-health or disability.

If you would like anyinformation about

PIP, including how it isdifferent to DLA and helpto make an application,please contact theWelfare Benefits Teamon 0300 303 2500 or visitwww.web4residents.org.uk for more information.

Changes are happening to Disability Living Allowance

Anyone interested in applying for an apprenticeship with Swan should visit the “Jobs at Swan” section at www.swan.org.uk, or contact Ruby Jheeta, Training Coodinator on 0300 303 2500 or

email rjheeta@swan.org.uk

IDIOT!

IHATEYOU!

@#$&!

OFF

Carbon monoxide (CO) issometimes referred to asthe "silent killer". Carbonmonoxide is difficult todetect because it has nosmell, taste or colour. AllSwan homes with anindependent gas boilerhave a carbon monoxidealarm fitted. The alarm istested every year whenyour gas boiler isserviced.

Remember,Safety First - You can’t see it,smell it, taste it orhear it. CarbonMonoxide Kills

Keeping you SafeStay Safe, Be Carbon Monoxide Aware

IF YOU EVER SUSPECTTHAT DOMESTICVIOLENCE IS TAKINGPLACE, PLEASE DON'T IGNORE IT.

Help us to keep our residents safe.Call Swan on 0300 303 2500 and

report it to your Neighbourhood Officeror our ASB Officer.

You can find more resources andinformation about what you can do

if you are suffering from or suspectdomestic violence online atweb4residents.org.uk/domesticabuse

Help stop domestic violence

rSwitch off all gasappliances and shut off thegas supply at the meter

vCall the RepairsFREEPHONE number on0800 783 2768 and tellthem your carbonmonoxide alarm hassounded; they will respond immediately

rDo not re-enter the premises until it has been aired outand a qualified gas engineer says it is safe to return

rOpen as many doorsand windows as possibleimmediately – it is importantto get fresh air into your home

r If the boiler is found tobe faulty, Axis must fix theproblem before it can berestarted

rStand outside and awayfrom your home. Do ahead count making sureeveryone, including pets,are accounted for

r If your own appliance isfound to be faulty e.g. yourcooker, Axis will disconnectit to make it safe andclassify it as ‘at risk’. Youmust then have it checked,repaired or replaced by aregistered gas installer

What should you do if your carbon monoxide alarm goes off?

Standard repairs done within time (Target 99%)

75%People

the repairs service (Target 75%)

158 compliments received

Current arrears as a % of rent due(Target 2.6%)

Stage 1 complaints responded to within 10 working days (Target 98%)

Properties with a valid gas safety

(Target 100%)

People

the complaints procedure(Target 78%)

Repair appointments that were kept(Target 96%)

how their ASB report was dealt with(Target 72%)

þý

Average number of days to relet an empty home(Target 16 days)

15d 98% 96% 100%Stage 1

100%

142 complaints received

77% 158 142 67% 2.6% 88%

arg

our lettings service(Target 88%)

Satisifed with overall service(Target 80%)

84% 84%Satisifed with overall quality of home (Target 84%)

89%

THE COMMUNICATORPAGES 11/12

How did we do?April 2015 - October 2015

At Swan we use Social Media - find uson Facebook, Twitter, YouTube,Google+, and LinkedIn. We use SocialMedia pages to share and post articlesthat might interest you.

Follow us to see the latest news aboutSwan, often before we publish items onour websites or in newsletters.

Follow Swan on Social Media to: • Read the latest news about Swan online

• Catch up with local and national news items

• Read useful tips and articles relevant toyour community and local area

• Find out about upcoming events near you

• Discover training and opportunities

• Find links to other online information wethink may be of use to you

If you have access to the internet, you canjoin us on any of our Social Media pageson your phone, tablet, laptop or PC/MAC.So, join in the conversation and ‘Like’ or‘Follow’ us on one of our pages today -we look forward to seeing you there!

Facebook:facebook.com/swanhousing

Twitter:twitter.com/swanhousing

YouTube:youtube.com/SwanHousingGroup

LinkedIn:linkedin.com/swan-housing-group

Google+:plus.google.com/+SwanOrgUkSHA

Get onlinewith helpfrom a DigitalChampion!Do you have accessto the internet butdon’t know where tostart? Using the internet canopen up a new worldand many things aresimpler to do online. Wehave trained someresidents as DigitalChampions who cannow offer one-to-onetuition on all aspects ofgoing online includinghow to:

• Stay in touch withloved ones on Twitter,Facebook or Skype

• Pay your rent orreport a repair

• Shop and save online

• Write your CV

• Search and apply forjobs

• Look for a new home

• Access entertainment

• Set up and usingemail

• Find out information

If you would like more

information or to book an appointment with a Digital Championplease call the ResidentInvolvement Team on01277 844242 or emailinvolvement@swan.org.uk

Get Social with Swan!

If you qualify just answer the questions and cut out the coupon for each prize you wish to be entered for.Then post all entries in ONE envelope to: Swan Housing Association, FREEPOST ANG10361, Billericay, CM12 9ZZ or email us at improvement@swan.org.uk quoting 'Swan Reward Scheme competition’ with youranswers, name and address. Winners may be asked to appear in the next edition of The Communicator.

Swan RewardsOur way of saying thank you

THE COMMUNICATORPAGES 13/14

Here is your chance to win some fabulous prizes as part ofthe Swan Reward Scheme. Please check that you qualifyby visiting web4residents.org.uk and then just choosewhich of these great prizes you would like to win. Theclosing date for entries is 29 January 2016.

Toshiba laptopWho had a Christmas hit with thesong 'Skyscraper' in 2013?

nMadonna nSam Bailey nAdele

Name .........................................................................

Address....................................................................

.........................................................................................

Phone no. ..............................................................

White goods to thevalue of £400What colour are mistletoe berries?

nWhite nOrange nPurple

Name .........................................................................

Address....................................................................

.........................................................................................

Phone no. ..............................................................

iPad MiniOn what day does Boxing Day fallthis year?

nSaturday nMonday nWednesday

Name .........................................................................

Address....................................................................

.........................................................................................

Phone no. ..............................................................

£100 decoratingvoucherOn Christmas Day, what would youfind a joke inside of?

nCracker nSprout nPudding

Name .........................................................................

Address....................................................................

.........................................................................................

Phone no. ..............................................................

Samsung HD TVWhat colour is Rudolph thereindeer’s nose?

nGreen nBlue nRed

Name .........................................................................

Address....................................................................

.........................................................................................

Phone no. ..............................................................

£100 Argos VoucherWhat are Santa's helpers called?

nElves nWombles nSmurfs

Name .........................................................................

Address....................................................................

.........................................................................................

Phone no. ..............................................................

YOUR

CHOICE!

Images are for illustrative purposes only and prizes may vary

Oh no Santa has lost Mrs Claus's present.Help Santa and you could win a £10 ArgosVoucher. The two runners up will win aKids’ Zone Activity Book.

When you have drawn aline linking the two, cut outyour entry and return withyour name, age andaddress to Jo March, SwanHousing Association,FREEPOST ANG 1036Entries will be drawn on 29 January 2016.

This competition is onlyopen to Swan residentsaged 16 or under.

Your Name

..............................................................................................................................

Your age

..............................................................................................................................

Address

..............................................................................................................................

..............................................................................................................................

..............................................................................................................................

HauntedHousewordsearchwinnersWinner - £10 Argos VoucherSandeep, Age 14, Ilford

Runners up - Swan colouring book

Mark, Age 9, Witham

Halima, Age 14,London

Kye, Age 12, Basildon

The funnyzone!What does MileyCyrus have atChristmas?Twerky!

Why did Santa'shelper see thedoctor?Because he had a low"elf" esteem!

What happened tothe man who stole anAdvent Calendar?He got 25 days!

What do you get ifyou cross Santa witha duck?A Christmas Quacker!

What is the bestChristmas present inthe world?A broken drum, youjust can't beat it!

What do Santa's littlehelpers learn atschool?The elf-abet!

KIDS’ ZONEChristmaze

In your language

Please call 0300 303 2500if you would likesomeone to explain anyof these articles to you.

Polish

Somali

Punjabi

Bengali

Arabic

Urdu

Swan HousingAssociation

Head Office:Pilgrim HouseBillericayEssexCM12 9XY

All our offices are openMonday - Thursday9.00am - 5.15pm

Friday 9.00am - 5.00pm

Tel: 0300 303 2500

Repairs: 0800 783 2768or 020 3597 2067 from amobile (24 hrs a day)

Email: info@swan.org.uk

Online: www.swan.org.uk

For details of other ways toreport a repair, make acomplaint or complimentand how to contact us bytext please visit the Swanwebsite

Swan HAwww.swan.org.uk@swanhousing

Hera ManagementServiceswww.heramanagement-services.co.uk@heramanagemenet

Vivo Supportwww.vivosupport.co.uk@vivosupport

NU livingwww.nuliving.co.uk@nulivinghomes

Swan Foundationwww.swanfoundation.org.uk@swanfoundation

Compliments

About our lettings service...

“I would just like to say everyone I have

spoken to at Swan have been very friendly

and helpful and have made moving less

stressful. I was very shocked to receive the

2 welcome packs and Homebase voucher, I

don’t usually qualify for anything. Thank you”

Miss B, Thurrock

About our repairs service...“Just want to say a massivethank you for getting myrepairs sorted so quickly. Ihave to say I am extremelyhappy he did a great job.”Ms S, Basildon

About our caretaking

service...

“He is personable a

nd

reliable and does a m

ore

than competent job.

Very

satisfactory.”

Mr R, Uttlesford