the cloud imperative: leading practices for optimizing cloud computing acquisition and deployment...
TRANSCRIPT
The Cloud Imperative: Leading Practices for Optimizing Cloud
Computing Acquisition and Deployment
Presentation to Nat’l Association of State Procurement Officials
17 April 2012
Carol Henton, TechAmerica and
Gary Lambert, Commonwealth of Massachusetts
Presentation Overview
• TechAmerica and its State & Local Government Cloud Commission (SLG-CC)
• Understanding Cloud– What it is, why it saves money, how it helps
• Acquisition (aka Procurement) Issues and Challenges for States & Localities
About TechAmerica TechAmerica was formed in 2009 by merger of four
organizations:
Leading voice for the U.S. technology industry Approx. 1000 member companies – from startups to multinationals. Technology industry's only grassroots-to-global advocacy network Leading advocacy trade association on both federal and state procurement issues
TechAmerica Foundation’s mission is: To educate executives, policymakers, press, opinion leaders, and the public on the size,
scope, outlook, and impact of technology To promote technology led ideas that advance economic growth and U.S.
competitiveness
SLG Cloud Commission• Launched in September 2011
– Key facts and figures
• SLG-CC followed TechAmerica’s Federal Cloud2 initiative, which produced a Federal Cloud Buyer’s Guide in July 2011
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38 Companies/Commissioners participated
35 Deputy Commissioners
13 Government Advisors (State, County, and City)
2 TechAmerica Foundation dedicated staff
Plus Writers, Web Designers, PR firm, Graphics Designer and more
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TechAmerica State and Local Cloud Commission products:1.Report -- “The Cloud Imperative – Better Collaboration, Better Service, Better Cost”
• Executive Summary plus • “A Comprehensive Guide for Best
Practices in Cloud Computing for SLGs”
2.Web Platform/Common Portal• www.cloud4slg.org
3.Event: Released at a major event in Silicon Valley on February 16, 2012
What is Cloud?
Cloud is:• The on-demand provisioning of applications,
services, and/or infrastructure from a network, rather than a local computer
• Not new technology, but new management capabilities, processes, and packaging
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Cloud Definition• NIST* definition of Cloud
• This cloud model promotes availability and is composed of:– 5 essential characteristics– 3 service models– 4 deployment models
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*National Institute of Standards and Technology-v15
Cloud is not just about technology but about automating service management
Cloud is not just about technology but about automating service management
Let’s quickly review to have a common basis of understandingLet’s quickly review to have a
common basis of understanding
NIST Cloud Model Defines Three Dimensions
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National Institute of Standards and Technology-v15
Essential CharacteristicsEssential Characteristics5
• On-demand self-service• Broad network access• Resource Pooling• Rapid elasticity• Measured service
Service ModelsService Models3 • Cloud Software as a Service (SaaS)• Cloud Platform as a Service (PaaS)• Cloud Infrastructure as a Service (Iaas)
DeploymentModelsDeploymentModels
• Private Cloud• Community Cloud• Public Cloud• Hybrid Cloud4
Why Cloud?• Cloud is frequently promoted for:
– Cost savings and efficiency– Flexibility and scalability– Reduced data center issues– Rapid application development– Better data security
• Cloud can enable innovation– Not a solution, but a catalyst for change– Drive speed, efficiency, creativity, access– Support collaboration, transparency, insight
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ValueValueValueValue
Why Cloud?• But some fear:
– Loss of control– Other data privacy and security issues
• Audit process support, data location, etc.
Excerpt from SLG-CC Report…
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Business Value ImpactCASE STUDY and USE CASE INVENTORY
Thirty (30) plus Case Studies included in the report and/or posted on SLG-CC web portal
Several newly document SLG “Use Cases” (e.g., City of Houston Water Meter billing, three counties in Colorado)
Includes tools and resources from both industry and SLG stakeholders -- for example: sample contract RFPs, White Papers, Technical Papers, “The Cloud Cookbook” written by Wisconsin’s enterprise architecture expert Kevin Acker, blog postings
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Cloud Considerations• Risks
– Portability• Data• Service
– Security– Appropriate Service
Levels– Securing Funding– Contract Terms– Getting the SLA Right– Governance
WSCA – eProcurment
System Cooperative
Oregon – Building
Permitting
Virginia – eVA Procurement
System
Arizona – eProcurement
System
Nebraska – Enterprise
Job Applicant System
Maine – Hosted
ERP
Illinois – Private Cloud email
Hudson Cty. NJ – Private
Cloud for Disaster
Recovery
New Mexico – AG’s email and
Staff Scheduling
System
CA Dept. of Financial
Institutions – Records Request
Management System Using CRM
Technology Impact – Service Orchestration
• Leveraged NIST Cloud Computing Reference Architecture• Physical Resource Layer (Hardware, Facility)
– Focus on issues related to base hardware/software platform and servers
– Standards versus propriety– Commodity versus state of the art or bespoke
• Resource Abstraction and Control Layer– Focus on Hypervisor issues and recommendations– Commercial versus open source, bare metal versus OS hosted, etc.
• Service Layer (IaaS, PaaS, SaaS)– Focus on recommendations for higher level services– Elasticity, bursting, provisioning, app development, deployment,
scaling
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Technology Issues Impacting Adoption of Cloud Solutions
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Implementation Issues Impacting Adoption of Cloud Solutions
• Research and report on key recommendations and guidelines that address the issues facing SLG IT Services leaders when planning and implementing Cloud based resources and business models– Focus on four key stages.
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Cloud Readiness
Implementn. Best Practice
Risk Assessment
OperationsBest Practice
Issues Unique to State and Local Governments
• Unique state and local laws/practices• State data location requirements• Budgetary issues with legislators• Outsourcing issues
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Acquisition and Contracting Issues Impacting Adoption of Cloud Solutions
• Key Takeaways on Cloud Solutions Procurement --
• Successful cloud procurements must address these three key areas:– Procurement Vehicles– Pricing/Business Models– Key Contractual Terms– Funding Streams
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SLG Cloud Commission Report Key Takeaways on Cloud Procurement (continued):•Procurement vehicles in use today may or may not be specifically designed for cloud services. •Contract vehicles for cloud services are also offered by multi-government consortia and the federal government;•To date, private clouds have dominated state CIO discussions. Factor in the need for varying application requirements such as development and test environments, prototyping, collaboration and e-mail and the cases for hybrid and virtual private clouds are gaining ground;•Private clouds offered by cloud vendors have the potential to obviate the need for large capital expenditures by state and local governments;•Acquiring cloud architectural design services raises specific procurement issues which must be addressed.
SLG Cloud Commission Report Key Recommendations for Cloud Procurement: •Create a state RFP specifically tailored for cloud services to support a variety of delivery models – and available for use by local governments;•When using an existing, non-cloud specific procurement vehicle, use terms and conditions specific to cloud services;•Develop and require specific terms and conditions for data portability, records management, security and privacy, and SLAs;•When addressing multijurisdictional clouds highlight and adjudicate governance issues;•Create or leverage buyer’s guides, including those from Federal and commercial sources, to vet and prequalify providers.
SLG-CC continues into the future• SLG-CC’s Web Portal – www.cloud4slg.org
– Best Practices and Use Case examples• We’ve posted more than 35 to date; more are needed!
– Tools and Resources• White Papers, Analyst Research, Case Studies go here
– Community: • Expert Opinion/Cloud Community Dialogue
– Marketplace: Area for leading providers of cloud to offer their wares
• Speaking to government customers– Via webinars and other events
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Questions… or to offer content to be added to cloud4slg.org web portal, contact:
Gary Lambert, Chief Procurement Officer, Commonwealth of Massachusetts, [email protected]
Carol Henton, Vice President, State & Local Government, TechAmerica, 650-357-7728,
Michael Kerr, Senior Director, State & Local Government, TechAmerica, 703-284-5324, [email protected]
THANK YOU