the cio agenda: how to be relevant in 2010


The Successful CIO SLA & ITIL

PMO & PMI

IT Gov.

BPM


a Guide or Trailblazer

© 2009 PSC Group, LLC © 2009 PSC Group, LLC

a good Guide?


What Makes Brett Favre Relevant?


Keys to Relevance


Accuracy


Accuracy vs. Precision


Accuracy vs. Precision Perfection comes at a price that is higher than accuracy


In the context of your business…


Process Based Projects


Process Based Projects

If you meet these criteria you have an

INVESTMENT GRADE PROJECT


Process Work Pays Big!


 My first job

 In a recession

 Layoffs

 Implementing large capital projects

 Capital spending freeze

 What I learned from Frank Mesner…


Separate Business Analysis from Project Execution

and Focus on Investment Grade Projects


People rarely take notice of consistency

But they do notice the LACK of consistency


‘Practical Agile’  Iterative, rapid application development

 Business involvement

 Useful, working output (code) at each iteration

 Realistic incorporation of late changes

 Old-school teamwork & collaboration

 An investment mentality/dialogue

 Simplicity


A Burndown Chart

A B


Business Productivity


Technical Debt

A

B

C

E

F D


Why is this Important?

It requires less shameless

promotion


in the REAL world

 Credit Card Fraud is a HUGE problem

 EVERYONE tracks how much it costs them

 You can NOT stop it after the fact

 You need to prevent it WHILE it is happening

 Reports don’t help – An active inline fraud system was developed


How to be Relevant


1)  Cloud Computing

2)  Advanced Analytics

3)  Client Computing

4)  IT for Green

5)  Reshaping the Data Center

6)  Social Computing

7)  Security – Activity Monitoring

8)  Flash Memory

9)  Virtualization for Availability

10)  Mobile Applications


Information Command & Control™a different approach to managing informationby Jim Vaselopulos - Partner, PSC Group! March 2006

The most pronounced differentiator in

business today is information. The ability to

quickly access, absorb, and process information

into tangible market value is paramount in al-

most every industry. In many ways, informa-

tion is no longer there to just support the busi-

ness, it has become the business. This is true

for both service and product-based businesses.

To determine how well your business is

managing its information, you need to answer

this question. Are you getting the right infor-

mation to the right people, at the right time,

and in the right place? The art of achieving

this goal is something we call Information

Command & Control™.

When you consider command and control

it is easy to think about huge data warehouses,

business reporting engines and the traditional

tools that have powered corporate IT depart-

ments for decades. What we are talking about

is something different.

It’s all about Context

Information Command & Control™ is

about CONTEXT. If you can provide the

right information at the right time, in the right

place, to the right person and in the correct

format – you have provided that information in

context. Hence, the delivery mechanisms are

as important as the information itself.

As an example, let’s take a look at a simple

piece of information that is stored in almost

every legacy business system – customer past

due aging.

Traditionally, a report is generated from

your back-office system that lists customer past

due status with past due amounts in several ag-

ing buckets. This report is generated weekly or

monthly. Typically, folks in accounting and ac-

counts receivable look at these reports shortly

after they are run. As the information flows

further away from the accounting department

the chances that these reports are utilized in a

timely fashion is remote.

How often will the customer service or sales

representative actually see this information be-

fore they field a question, generate a quote or

negotiate a concession based on late delivery?

That is why Information Command and

Control™ is not about data warehouses and

reports, it is about providing information in

context. Making sure that business rules flag

past due accounts and visibly alert an estimator

during the quoting process makes for more

profitable decisions.

Likewise, providing key real-time customer

metrics such as past due status, on-time delivery

and order tracking via Blackberry to a sales

person sitting in the parking lot of their next

appointment enables them to negotiate the best

outcome for their firm.

Time Travel

So we know that getting information to

people where they are and when they need it is

important. But the biggest opportunity enabled

by contextual communications is related to the

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PROJECT NAME

10x 10x

What is this Project’s

Risk Profile?

10

5

10

5

5

2

2

2

1

1

WORKSHEET CIOprojeval.revA

It helps grow the business

It helps the company scale profitably

It lowers business risk (interruption)

Does not require rollout or re-training

It helps retain key employees/assets

Business process is well understood

Is using proven technology

Lowers IT costs

Is mandated or for compliance

CIO Project Evaluator

Is budgeted for success

RISK PROFILE

Positives (+) Negatives (-)

5x 5x

2x 2x

1x 1x

10

5

10

5

5

2

2

2

1

1

No supportive business sponsor

Limited impact to line of business

Requires cultural change for adoption

Duration > stability of business process

Can not quantify success

Unrealistic expectations anywhere

No time/budget for POC or discovery

It’s work outside your comfort zone

Using newer technology

Addresses a symptom not a cause

effective executives focus only on tasks that move their company forward;

everything else can wait!

1 Good for morale

10 The project has a significant ROI 10 No defined objectives for a win

1 Getting there will be unpleasant

-

© 2008 Copyright PSC Group, LLC http://www.psclistens.com

Based on the designs of David Seah

http://www.davidseah.com

OVERVIEW CIO Project Evaluator

PROJECT NAME

10x 10x

What is this Project’s

Risk Profile?

10

5

10

5

5

2

2

2

1

1

WORKSHEET CIOprojeval.revA

It helps grow the business

It helps the company scale profitably

It lowers business risk (interruption)

Does not require rollout or re-training

It helps retain key employees/assets

Business process is well understood

Is using proven technology

Lowers IT costs

Is mandated or for compliance

CIO Project Evaluator

Is budgeted for success

RISK PROFILE

Positives (+) Negatives (-)

5x 5x

2x 2x

1x 1x

10

5

10

5

5

2

2

2

1

1

No supportive business sponsor

Limited impact to line of business

Requires cultural change for adoption

Duration > stability of business process

Can not quantify success

Unrealistic expectations anywhere

No time/budget for POC or discovery

It’s work outside your comfort zone

Using newer technology

Addresses a symptom not a cause

effective executives focus only on tasks that move their company forward;

everything else can wait!

1 Good for morale

10 The project has a significant ROI 10 No defined objectives for a win

1 Getting there will be unpleasant

-

© 2008 Copyright PSC Group, LLC http://www.psclistens.com

Based on the designs of David Seah

http://www.davidseah.com

2009

2009

This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an

absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the

evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used

to see if your average risk profile is migrating lower or higher. This can be indicative of changing business

conditions that are favorable or require attention from a political perspective. Perhaps the most useful application

of this tool is how it can be used to verify that you are entering each project having considered the fundamentals.

In this way, you can ensure that you are having the proper business dialogue at the onset of each investment.

If you wish to learn more about innovative & practical ways to leverage technology - contact us:

PSC Group, LLC

Jim Vaselopulos

[email protected]

847.517.7200

www.psclistens.com

the cio agenda: how to be relevant in 2010

Technology

usedpsc group

business productivity

stability of business

process information

project alternatives

given project

proper business dialogue

process work