IDQ January Webinar

The Chief Data Officer: Golden Rules to Data Quality and Data Governance Success

With Mario Faria

http://iaidq.org/webinars/2015-01-08.shtml

Mario Faria

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The Chief Data Officer Golden Rules to Data Quality and

Data Governance Success

Mario Faria

Jan 8th, 2015

http://www.cdo-inc.com/

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mario.faria@cdo-inc.com @mariofaria

http://www.cdo-inc.com

• Head of CDO, Inc., advising companies on how to cross the “data & analytics chasm” driving a digital transformation

• According to MIT, one of the first Chief Data Officers in

the world (just Google my name to see)

• Proven expertise leading teams focused in Analytics, Data Monetization, Digital Transformation, Data Management, Data Governance & Policies, Data Security, Data Privacy, Data Architecture, Data Quality, Data Operations using Agile and Lean Methodologies

• Over 5 years of experience as a Chief Data & Analytics

Officer for ServiceSource and Equifax-Boa Vista, creating and implementing data teams around the world, making data a strategic asset, sponsoring a data driven culture change and making the data organization as a P&L center

• Worked for IBM, Accenture and Microsoft, leading projects

related to BI, Analytics, Security, DW, CRM, Supply Chain, Web Development, Digital Marketing and Management Consulting

• Motto: "If you do not treat people, technology and data as economic assets, they will become liabilities“

Mario Faria Chief Data Officer

In 1915, the transcontinental telephone service between NY and SF was inaugurated

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The 3 Architectures a Company needs to succeed

Business Architecture

Technology Architecture

Data Architecture

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Data & Analytics Responsibilities • Data Strategy • Data Governance • Data Quality • Data Analytics • Data Insights • Data Architecture • Data Acquisitions • Data Operations • Data Policies • Data Security • Data Protection

A data & analytics team is responsible for transforming data assets into competitive

insights, that will drive business decisions and actions,

using people, processes and technologies

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Chief Data Officer / Chief Analytics Officer Data Governance

Data Scientist

Data Quality

Data Architect Data Operations

The CDO and team build the bridge between

business and IT

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The Chief Data

Officer Role

Data & Analytics is quite easy

Changing behavior and culture is

extremely hard to achieve

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Chief Data Officer (CDO) / Chief Analytics Officer (CAO) /

Chief Data Scientist are the leaders are being hired to enable a culture

change and to create data driven organizations

Right People Right Data

Right Technology

Data Quality & Data Governance

Without Data Quality & Data Governance, it is

impossible to achieve the goals of increasing revenue,

reducing costs or gaining operational efficiency

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Land of Confusion

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Problems with Data Quality and Data Governance

• Business people don’t understand it and don’t have time or patience

• IT people still have a technology mindset • Data & Analytics people make it more complex than it is

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Quality is about customer perception

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What to do : Establish a customer oriented mentality within your team

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Governance is about the processes for making and implementing

decisions

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Avoid the trap : Governance discussions can become really boring

Make Everyone in the organization

feel responsible for Data Quality and Data Governance

How prepared is your business to have data quality and data governance

programs in place ?

Time

People

Technology

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Golden Rule Number 1 : Find out the Why

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Simon Sinek

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Golden Rule Number 2 : Define a strategic vision

and put a plan of actions in place to deliver it

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A few years ago, a bold plan …

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Golden Rule Number 3 : Select a strong Data Quality and Data

Governance leader

The Data Quality & Data Governance

Leader is the CDO best friend

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The critical path to success : Finding the right people

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Golden Rule Number 4 : Secure investments and

budget to implement the plan

The brutal truth : CDOs with no staff and

with no budget

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Golden Rule Number 5 : Always deliver results (all

the time, regularly)

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• A good CDO can implement a data organization with success

• A great CDO has the ability to turn raw data into new revenue streams for the business

• Components such as technology and methodologies are important, but they are just enablers

• The CDO focus is delivering enterprise value to the business (not writing code or SQL scripts)

From good to great CDO

Some bonus tips and

recommendations

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Start where it hurts the most

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Celebrate success

NW HomeWorks NW HomeWorks

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Learn from mistakes

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Be flexible and adapt to changes fast

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Aim high

Conclusions

“The Data Asset: How Smart Companies Govern Their Data For Business Success” - by Tony Fisher

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How the CDO should implement Data Quality and Data Governance programs • Define what Data Quality and Data Governance mean • Establish a baseline where your organization stands today • Bring a data-driven culture inside the business units • Adopt the most-suited methodologies for your needs • Put in place a lean and agile mindset to deliver results

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Golden Rules • Find out the Why • Strategic vision and a plan in place • Strong Data Quality and Data Governance leader • Secure investments and budget • Always deliver results

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Future of Data Quality

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When was the last time ?

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Next Generation Roles : CDO & CAO Next Generation...

Chief Data Officer

Chief Analytics Officer

Chief Data & Analytics Officer

Driving a more

sophisticated approach to how a company interacts

and services its customers and better manages its

operational risk

Chief Data Officer (focused on data management)

Chief Digital Officer (focused on digital transformation)

Chief Analytics Officer (focused on decision management initiatives)

The ultimate leader who creates and executes digital, data and analytics strategies to drive business value

Copyright: Mario Faria 2014

The Chief Data / Analytics / Digital Officer roles

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“Business are complex systems, optimizing a single element rarely creates lasting value”- Peter Drucker, the father of modern management

Mario Faria http://www.cdo-inc.com www.slideshare.com/fariamario Twitter : @mariofaria mario.faria@cdo-inc.com +1 (425) 628-3517

© 2015 Chief Data Office Inc. . This work is licensed under a Creative Commons Attribution (CC BY 4.0) License.

Future Events

Copyright 2015 IAIDQ 2

IDQ Webinars: 26 FebruaryThe Importance of Principles and Policieswith John Ladley

IQCP Test Window: 1 – 31 March 2015Apply by: 30 January 2015

News and coming events: http://www.iaidq.org

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