The Business of sustainability:

Shangri-La practices

Sustainable Business practices

Business sustainability is often defined as managing the triple bottom line - a process by which firms manage their economic, social and environmental.

Economic efficiency (innovation, prosperity, productivity)

Social (Community, health and human rights) Environmental accountability (climate

change, land use, biodiversity).

Shangri-La Sustainable

Shangri-La Hotels and Resorts have unified all initiatives within five key areas of CSR

Envision a community of responsible and educated citizens who are environmentally conscious, practice social responsibility in their daily lives and inspire others to do the same.

Corporate citizenship and sustainable development, caring for thier employees and customers, seeking to enrich the quality of life for the communities in which they operate, and serve as good stewards of society and the environment

What are their acheivement?

Environment

37 hotels are ISO 14001 certified

Supply chain

86%

of hotels have

implemented

low-temp. laundry

andgreen

housekeeping

Stake Holder

77%

of hotels support

educationprogrammed through “Embrace”

is the approximate numberof children

helped through

“Embrace” projects in

2010

Employees

91%

of Shangri-La

colleaguesresponded

favorably to the

company’s CSR

activitiesLearning from one

another inShang Care

Health and Safety

4 hotels first

to be certified in

OHSA18001

• Kuala Lumpur(2006)•Singapore(2009)• Qingdao(2010)• Cebu (2010)

What they do?Eco-friendly F&BShangri-La has commenced purchasing certaineco-friendly products such as children’s dining ware made of rice husk

Greener bathroom amenitiesShangri-La hotels introduced a new line of bathroom amenities packaging made of biodegradable material

Care for People Project“Embrace” aims to build, strengthen and sustain local communities through various and specific education and health projects.

Shangri-La Care

1. Shangri-La Hospitality from a Caring Family2. Delighting Guests3. Take Ownership4. Recover to Gain Loyalty

Benefits in applying social and environment responsibility

Lead to increase buyer patronage.Reduce the risk of reputation-damaging

incidentsSocially responsible actions and sustainable

business practices can lower cost and enhance employee recruiting and workforce retention.

Opportunities for revenue enhancement may also come from CSR and environmental sustainability strategies.