THE BIGGER PICTUREUsing UX to Understand Student Research

Mapping

http://bit.ly/1OaACkT

Interviews

http://bit.ly/1LVij0u

RESULTS

RARELY ASK FOR HELP

Love & Breakup Letters

http://bit.ly/1LVhNje

RESULTS

LOTS OF LOVE

LETTERShuzzah!

Finding what we had in common

http://bit.ly/1OaCf1P

Usability Testing &

Observationhttp://bit.ly/1LVio4w

RESULTS

NO ONE SAW HELP

even with prompting

THEY USED FACETS

surprising but true

WHAT’S IT ALL MEAN?

ETHNOGRAPHY HELPED US

UNDERSTAND MOTIVATIONS

even though we didn’t find a solution to make things easier