the basic of sap

8/9/2019 The Basic of SAP

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SAP was founded in 1972 as Systemanalyse und

Programmentwicklung by five formerIBMengineers in

Mannheim,Baden-Wrttemberg(Dietmar Hopp

, Hans-Werner

Hector,Hasso Plattner, Klaus Tschira, and Claus Wellenreuther).

("Systems, Applications and Products

SAP AG became the company's official name after the 2005

annual general meeting(AG is short forAktiengesellschaft

).


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Functional Technical ABAP AdvancedBusinessApplicationProgramming

LogicalDatabases(LDBs)

WHERE DOES THE ABAPPROGRAM RUN

source code Generated codes Runtime systems

SAP BASIS: syntax checking, code

generation and runtimesystem.

contains low-level servicesand high-level tools for endusers ,These tools can be

executables ("SAP kernel")


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ABAP programs are created

and undergo first testing in

the development system. Afterwards they are

distributed to the other

systems in the landscape.

These actions take place

under control of the Change

and Transport System (CTS), preventing two developers

from changing the same

code at the same time

Transactions

executing ABAP code is by

entering a transaction code.

Transactions can beaccessed via system-defined

or user-specific, role-based

menus.

Reportprograms

Report programs follow a

relatively simpleprogramming model

whereby a user optionally

enters a set of parameters


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SAP R/3 is arranged intofunctional modules

Human Resources (HR),Materials Management (MM)

,Sales & Distribution

(SD),human ResourceManagement. SAP R/3 is a client/server

based application, utilizing a3-tieredmodel. Apresentation layer

, or client,interfaces with the user.

application layerhouses all thebusiness-specific logic,

databaselayer records andstores all the information aboutthe system, includingtransactional and configurationdata.

a complete developmentenvironment

Customization configuration:tens of thousands of databasetables that may be used to

control how the applicationbehaves. Extensions, Bolt-Ons:

there will be a need todevelop interface programs tocommunicate with othercorporate information

systems. complexity ofimplementation


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Introduction:

# my SAP Customer Relationship Management (my SAP

CRM) is a comprehensive sales and marketing approach that

supports you in building long-term customer relationships and

improving business performance.

# The goal of CRM as a business concept is to "show one

face to the customer." All employees in contact with customers

should be informed about all past interactions with the customer

from all contact channels.

# Particularly every sap application is completely having

different space requirement from each other! But theseapplications needs quit a space that one has to take notice of it! It

is not like any other simple program which could be carried

away on the lower disc space!


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Application\modules RAM REQUIRED HDD REQUIRED

R/3 version 4.7 512 mb 80gb min

ECC v 5.0 1 GB 160 GB

ECC v 6.0 2 GBmin 250 GB

CRM v 4.0 512 mb 80 GB

CRM v 5.0 2 GB 160 GB/with R/3 230

CRM v 6.0 2 GBmin 250 GB/with R/3 330

BI v 7.o 2 GB 80 GB

SRM v 5.0 2 GB 160 GB


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# The application log

displays information (green

circle), warning (yellow triangle)

and error (red square) messages.

In an SAP CRM system it is

possible to save a businesstransaction although it is

erroneous. It is possible to group

additional customer-specific

messages in the application log.

# Settings offer several

more options, for example, flags toenable Open Transaction Last

Processed and to display a Save

and New button.


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Mobile Sales and Mobile Service allow representatives in the field

to have hands-on knowledge of ALL customer interactions via

laptops and other portable devices.

Information analysis can make businesses more knowledgeable

about the customer. This improves service and, solves problems

more quickly, thus improving relationships and increasing

customer retention.

The contact with the customer !

Individual employees, that is, agents, receive sales orders and

requests.Depending on the area, these are grouped into

departments or agent groups. In the traditional Call Center, individual departments within a

company deal with incoming messages in varying ways.


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No exchange takes place between departments or distribution

channels.

This means that information is lost between departments within a

company. The CRM Customer Interaction Center (CIC) saves all incoming

messages centrally in the Corresponding customer data.which

could then feed to CRM!

Integration of e-mail, automated response systems, and customer

self-service provides the customer with information in a consistent

and efficient manner.

All agents are informed about customer history, for example,

activities and sales orders with the Customer.


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SAP R/3 as a back-end system with proven ERP functions

The Business Information Warehouse (SAP BW) as a data

warehouse solution that offers you substantial possibilities for

statistics and analysis

Advanced Planner and Optimizer (SAP APO) as a globalAvailable-to-Promise (ATP) check and sales planning solution

mySAP Enterprise Portal as a tool that gives you integrated access

to all CRM and non-CRM components As of Release 5.0, mySAP

CRM gives you a flexible CRM landscape.


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Multiple back-end systems are supported. It is possible to connect

multiple R/3 back-end systems as well as non-SAP systems.

contains a central CRM server which can access the system by

means of various channels. Additionally, the CRM server can

connect to other systems. The following functions are supported inmy SAP CRM.

BI functions of SAP NetWeaver with comprehensive statistical and

analysis capabilities.

The SAP system as a global Available-to-Promise (ATP) check and

demand planning solution.

The SAP NetWeaver Portal as a tool that provides you with

integrated access to all systems.


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The Internet application components are available via a Web

server and are made possible by J2EE (Java 2 Enterprise Edition)

technology. This technology represents an open, non-SAP

proprietary platform.

You can make telephone and e-mail connections using the SAPstandard interfaces (APIs) SAPphone and SAPconnect .

As part of mySAP CRM, SAPphone forms an interface between the

CRM application components and Computer Telephony

Integration (CTI). CTI, in turn, creates the connection to telephone

switching. CTI vendors must be certified through the SAP

Complementary Software Program(CSP). The provision of a

standard interface guarantees flexible scalability of the CTI

components.


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The SAP connect interface in connection with the SAP workflow is

utilized to support the complete e-mail process cycle from and to

business partners. Receiving mail from the mail server, SAP

connect routes the mail to SAP office as an integral part of the

CRM component. Depending on the receiver address andworkflow definition, the mail is routed to the pre-defined queue(s)

and the sender may automatically receive an acknowledgement

reply.


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A portal enables personalized access to appropriate information

transactional, analytical and Web content from various sources

for specific purposes. Portals help to procure information. The

information is often scattered in various formats in various filing

systems, such as file servers, Web servers and databases. The taskof the portal is to provide this information specifically to the user

at a single source.

The portal server creates the HTML pages from the various

sources. Content metadata and user data is stored in the

persistence layer. Other components of the SAP Enterprise Portal

enable single sign-on (based on the Lightweight Directory Access

Protocol (LDAP) for user management) and session management

for locking and unlocking data.


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Thank you

the basic of sap

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