the art & practice of effective communication€¦ · the art & practice of effective...
TRANSCRIPT
TheArt&PracticeofEffectiveCommunication
Preparedfor:MontanaHeadStartDirectors
June6,2017
Inourtimetogethertoday,wewill…
- Explore theartandpracticeofeffectivecommunicationinourlives
- Practicestrategiestoincreaseourcommunicationskills,especiallylisteningasanactofleadership
- Share whatworks(anddoesn’twork!)tocommunicateinyourworkplaceandinlife
- Havefun!
Whatdoyouhopetolearn/shareinthisworkshop?
Humantimeline…
Iamaneffectivecommunicator
Humantimeline…
MystaffthinkIamaneffectivecommunicator
Humantimeline…
Myspouse/parent/child/bestie(chooseone)thinksIamaneffectivecommunicator
Peopleownthatwhichtheyhelptobuild.
MargaretWheatley
“Progressmovesatthespeedoftrust”
ListeningasanActofLeadership
“Mostpeopledonotlistenwiththeintenttounderstand;theylistenwiththeintenttoreply.”
http://youtu.be/-4EDhdAHrOg
ListeningasanActofLeadership
• EachpersonisgivenequaltimetotalkEveryonedeservestobelistenedto• Thelistenerdoesnotspeak– doesn’tinterpret,paraphrase,analyze,giveadvice,orbreakinwithapersonalstory Peoplecansolvetheirownproblems• ConfidentialityismaintainedPeopleneedtoknowtheycanbecompletelyauthentic
ListeningasanActofLeadership
Eachpersonwillhave2minutestorespondtothefollowingQs:• Whenisthelasttimeyourememberedbeingfullylistenedtoo?Howdiditfeel?• Growingup,whatwasyourexperienceasaleader?Whatfeltsupportive?Whatinterferedwithyoureffortstobealeader?
Watchyourthoughts fortheybecomewords,
Watchyourwords fortheybecomeactions,
Watchyouractions,fortheybecomehabits,
Watchyourhabits fortheybecomeyourcharacter,
Watchyourcharacter foritbecomesyourdestiny.
RalphWaldoEmerson
Personalreflection…
CommunicationinREALtime?
“WhathappenedatworkthispastweekthatisanexampleofagreatORaterriblecommunicationexperience?”
TimeManagementMatrixUrgent NotUrgent
Important
I
ACTIVITIES:CrisesPressingProblemsDeadline-drivenprojects
II
ACTIVITIES:PreventionRelationshipbuildingRecognizingnewopportunitiesPlanning,recreation
NotImportant
III
ACTIVITIES:Interruptions,somecallsSomeemail,somereportsSomemeetingsPopularactivities
IV
ACTIVITIES:Trivia,busyworkMostsocialmediaSomephonecallsTimewasters
Estimatewheredoyouspendyourtime.WhatcanyoudotoexpandtimespentinQuadrantII?
Takingithome…
What’sONETHINGthatIcancommittodoingdifferentlyasaresultofwhatI’veexperiencedtoday?
Our work …
Neverdoubtthatasmallgroupofthoughtful,committedpeoplecanchangetheworld.Indeed,itistheonlythingthateverhas.
MargaretMead
TheArt&PracticeofEffectiveCommunication
Preparedfor:MontanaHeadStartDirectors
June6,2017