the art of service - framework educator of choice - toolkit products - templates, documents, self...

8/6/2019 The Art of Service - Framework Educator of Choice - Toolkit Products - Templates, Documents, Self Help

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Toolkit Products Toolkit Products

Templates, Documents, Self Help.

A Must: The Complete ITIL® V3 Readiness Assessment Kit

We bring you The Complete ITIL® V3 ReadinAssessment – and it does all this for you: itthe basics of the Service Management procesin it, same as V2, BUT it has an extensive gaanalysis in it for each of the new V3 volumetells you exactly, in just a few hours of yourwhat you’re doing already and the areas wheyou will need to pay attention and focus yourresources on.

Unit Price: INR 5,084.53

Total: INR 5,084.53[Info] includes 0% salestax/VAT to INR 5,084.53:INR 0.00

Delivery: Download

Platform: Platform independent

Option: Backup CD/DVD [Info]

File Size: Full version: 1.4 MB

Download Time: Full version56k: ~3 min.DSL/Cable (1/8/16Mbit

/ <1 / <1 min.

Availability Management Review Document

Part of the Full Availability Toolkit


Total: INR 1,000.06[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00


AVMG5200 Availability Management Implementation Plan / Project Plan





AVMG5300 Availability Management Policies, Guidelines and Scope Document Part of the Full Availability Toolkit


Art of Service - Framework Educator of Choice - Toolkit Products ... http://www.shareit.com/product.html?productid=300332669&sessioni...

49 15-Feb-11 15:32





Availability Management Communication Plan





AVMG5500 Availability Management Process Objectives and Goals


Unit Price: INR 1,000.06 Total: INR 1,000.06

[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00


AVMG5600 Availability Management Process Manager Document



Total: INR 1,000.06

[Info] includes 0% sales tax/VAINR 1,000.06: INR 0.00


AVMG5700 Availability Management Reports and KPI targets and additional metrics





AVMG5800 Availability Recovery Template





Availability Requirements Template


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AVMG6000 Component Failure Impact Analysis Template





AVMG6100 Service Outage Analysis Template





AVMG6200 Availability Management PowerPoint Presentation





AVMG6300 Business Justification Documents





CAP2100 Capacity Management Review Document

Part of the Full Capacity Toolkit





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CAP2200 Capacity Management Implementation Plan / Project Plan





CAP2300 Capacity Management Policies, Guidelines and Scope Document





CAP2400 Business and IT Service Mapping





CAP2500 Communication Plan





CAP2600 Capacity Management Process Objectives and Goals


Unit Price: INR 749.42 Total: INR 749.42

[Info] includes 0% sales tax/VAINR 749.42: INR 0.00


CAP2700 Capacity Management Process Manager Document


Unit Price: INR 749.42

Total: INR 749.42

[Info] includes 0% sales tax/VAINR 749.42: INR 0.00



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CAP2800 Capacity Management Reports and KPI targets and additional metrics





CAP2900 Capacity Management PowerPoint Presentation





CAP3000 Business Justification Documents





CHG7100 Change Management Review Document

Part of the Full Change Toolkit




CHG7200 Change Management Implementation Plan / Project Plan





CHG7300 Change Management Policies, Guidelines and Scope






49 15-Feb-11 15:32





Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35


CHG8000 Change Management Reports and KPI targets and additional metrics





CHG8200 Business Justification Documents





CHG8300 Change Management Category definition doc





CONMGT3100 Configuration Management Review Document

Part of the Full Configuration Toolkit




CONMGT3200 Configuration Management Implementation Plan / Project Plan






49 15-Feb-11 15:32



CONMGT3300 Configuration Management Policies, Objectives and Scope Document



Total: INR 1,501.35[Info] plus 0% sales tax/VAT to

INR 1,501.35: INR 0.00INR 1,501.35


CONMGT3400 Business and IT Service Mapping





CONMGT3500 Communication Plan





CONMGT3600 Configuration Management Process Objectives and Goals



Total: INR 749.42[Info] plus 0% sales tax/VAT toINR 749.42: INR 0.00INR 749.42


CONMGT3700 Configuration Process Manager Document





CONMGT3800 Identification Guidelines Document


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CONMGT3900 Status Accounting Guidelines





CONMGT4000 Verification and Audit plan





CONMGT4100 Database (CMDB) Design document and template



Total: INR 2,503.92[Info] plus 0% salestax/VAT to INR 2,503.92:INR 0.00INR 2,503.92

Delivery: Download


File Size: Full version: 96.3 KB

Download Time: Full version56k: <1 min.DSL/Cable (1/8/16Mbit

/ <1 / <1 min.

CONMGT4200 Reports and KPI targets and additional metrics





CONMGT4400 Business Justification Documents


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Espanol ITIL Survival - Availability Management Kit

Espanol ITIL Survival - Availability ManagemKit Espanol ITIL Survival - Availabili tyManagement Kit



Delivery: Download




/ <1 / <1 min.

Espanol ITIL Survival - Capacity Management Kit

Espanol ITIL Survival - Capacity ManagementEspanol ITIL Survival - Capacity Management


Total: INR 9,975.57

[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00INR 9,975.57

Delivery: Download




/ <1 / <1 min.

Espanol ITIL Survival - Change Management Kit

Espanol ITIL Survival - Change ManagementEspanol ITIL Survival - Change Management



Delivery: Download



Download Time: Full version56k: ~5 min.

DSL/Cable (1/8/16Mbit / <1 / <1 min.


f 49 15-Feb-11 15:32



Espanol ITIL Survival - Configuration Management Kit

Espanol ITIL Survival - Configuration ManageKit Espanol ITIL Survival - ConfigurationManagement Kit


Total: INR 9,975.57[Info] plus 0% salestax/VAT to INR 9,975.57:INR 0.00

INR 9,975.57

Delivery: Download




/ <1 / <1 min.

Espanol ITIL Survival - Financial Management Kit

Espanol ITIL Survival - Financial ManagementEspanol ITIL Survival - Financial Management



Delivery: Download




/ <1 / <1 min.

Espanol ITIL Survival - IT Service Continuity Management Kit

Espanol ITIL Survival - IT Service ContinuityManagement Kit Espanol ITIL Survival - IT SeContinuity Management Kit



Delivery: Download




/ <1 / <1 min.

Espanol ITIL Survival - Kit de Gestión de Incidentes

Espanol ITIL Survival - Kit de Gestión de

Incidentes Espanol ITIL Survival - IncidentManagement Kit



f 49 15-Feb-11 15:32




Delivery: Download


File Size: Full version: 2 MB


/ <1 / <1 min.

Espanol ITIL Survival - Kit de Gestión de Niveles de Servicio

Espanol ITIL Survival - Kit de Gestión de Nivde Servicio Espanol ITIL Survival - Service LeManagement Kit



Delivery: Download




/ <1 / <1 min.

Espanol ITIL Survival - Kit de Gestión de Problemas

Espanol ITIL Survival - Kit de Gestión deProblemas Espanol ITIL Survival - ProblemManagement Kit



Delivery: Download




/ <1 / <1 min.

Espanol ITIL Survival - Release Management Kit

Espanol ITIL Survival - Release ManagementEspanol ITIL Survival - Release Management



Delivery: Download




f 49 15-Feb-11 15:32




/ <1 / <1 min.

Espanol ITIL Survival - Security Management Kit

Espanol ITIL Survival - Security ManagementEspanol ITIL Survival - Security Management



Delivery: Download




/ <1 / <1 min.

Espanol ITIL Survival - Service Desk Management Kit

Espanol ITIL Survival - Service Desk ManageKit Espanol ITIL Survival - Service DeskManagement Kit



Delivery: Download




/ <1 / <1 min.

FIN10000 Budgeting Guidelines

Part of the Full Financial Toolkit




FIN10100 Charging Policies






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FIN10200 Accounting Policies



Total: INR 749.42[Info] plus 0% sales tax/VAT to

INR 749.42: INR 0.00INR 749.42


FIN10300 Accounting Template





FIN10400 Cost Model Template





FIN10500 Charging Template





FIN10600 Budget Template





FIN9100 Financial Management Review Document


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FIN9200 Financial Management Implementation Plan / Project Plan





FIN9300 Financial Management Policies, Guidelines and Scope Document





FIN9400 Communication Plan





FIN9500 Financial Management Process Objectives and Goals





FIN9600 Financial Management Process Manager Document






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The Help Desk is Your Company's First PointContact for IT Services The process of Help DManagement is essential for day-to-dayoperations as it's usually the single point of contact for most of the organization's IT neeNeedless to say, most organizations today wgrind to a screeching halt without the supporthe help desk. Organizations look to the servdesk for a wide variety of activities including:


Total: INR 9,975.57

[Info] plus 0% sales tax/VAT tINR 9,975.57: INR 0.00INR 9,975.57


Language: English

INC8100 Incident Management Review Document

Part of the Full Incident Toolkit




INC8200 Incident Management Implementation Plan / Project Plan





INC8300 Incident Management Policies, Guidelines and Scope Document



[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00INR 1,501.35


INC8400 Communication Plan






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INC8410 Business Justification Documents




INR 1,000.06: INR 0.00INR 1,000.06


INC8440 Incident Management PowerPoint Presentation





INC8500 Incident Management Process Template





INC8600 Incident Management Process Manager Document





INC8700 Incident Category Definition Document





INC8800 Incident Ticket Template


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INC9000 Incident Management Reports and KPI targets and additional metrics





INC9100 Incident Management Process Flow diagram





ISO 20000 Process Charts

Full and comprehensive ISO 20000 processsummaries.



Delivery: Download




/ <1 / <1 min.

IT Return On Investment Calculator Toolkit for ITIL® and IT Service Management

ROI (Return on Investment) is today's keybusiness tool for measuring how effectivelywas spent--yet few IT managers receive anytraining at all. The IT ROI Calculator Toolkitchanges all that, showing IT pros at every lehow to use ROI and other financial metrics tsupport their strategic decision making. Thiscomprehensive toolkit details how an accuratworking knowledge of ROI is essential for usi

the latest success measurements.



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Total: INR 12,482.00[Info] plus 0% salestax/VAT to INR 12,482.00INR 0.00INR 12,482.00

Delivery: Download






IT Service Operation Management Toolkit: Designing, Implementing, and Managing World-Class IT Service Operation Processes



Delivery: Download


File Size: Full version: 6.6 MBDownload Time: Full version

56k: ~15 min.DSL/Cable (1/8/16Mbit

/ <1 / <1 min.

ITIL® Strategic - STA15500 ITSM Tool Requirements

At over 70 pages and close to 400 questionsis t he ultimate IT Service Management/ITIL®assessment template.


[Info] plus 0% salestax/VAT to INR 4,962.72:INR 0.00INR 4,962.72

Delivery: Download


File Size: Full version: 489 KB


/ <1 / <1 min.

ITIL® Survival (Bundle) Capacity, Availability, Continuity

Combine these closely related toolkits and s




ITIL® Survival (Bundle) Problem, Change, Configuration


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ITIL® Survival (Bundle) SLM, Financial, Security





ITIL® Survival (Bundle) Service Desk, Incident, Problem

Combine Service Desk, Incident and Problemtoolkits and save.




ITIL® Survival - All the KITS

The ultimate of fer. All the ITIL® Survival kitsone bundle.



Delivery: Download





ITIL® Survival - Availability Management Kit

Availability Management gives us the opportto focus our attention on the measurement amanagement of all components that are usedeliver a "service" to an end-user.



Delivery: Download




f 49 15-Feb-11 15:32




/ <1 / <1 min.

ITIL® Survival - Capacity Management Kit

Capacity Management is very much a futurefocused process. Covering not only the traditiResource Capacity, the process also defines tneed to monitor and manage Service and BusCapacity Management.



Delivery: Download




/ <1 / <1 min.

ITIL® Survival - Change Management Kit

The Change Management process toolkit willyou time and money. Quality documentationpresentations.


Total: INR 9,975.57[Info] plus 0% sales

tax/VAT to INR 9,975.57:INR 0.00INR 9,975.57

Delivery: Download




/ <1 / <1 min.

ITIL® Survival - Configuration Management Kit Configuration Management is often considerebe the process that is central to all the ITILprocesses (both Service Delivery and ServiceSupport).



Delivery: Download



Download Time: Full version


/ <1 / <1 min.


f 49 15-Feb-11 15:32



ITIL® Survival - Fact Sheets

12 ITIL® Fact Sheets



INR 2,957.58Delivery: Download


File Size: Full version: 772 KB


/ <1 / <1 min.

ITIL® Survival - Financial Management Kit

Financial Management for IT Services reviewscritical activities of budgeting, accounting ancharging.



Delivery: Download




/ <1 / <1 min.

ITIL® Survival - IT Service Continuity Management Kit

IT Service Continuity Management (ITSCM) ismost "newsworthy" process. Unfortunately thare far too many instances where organizatiocease to exist on the basis of poor ServiceContinuity Managment.




Delivery: Download




/ <1 / <1 min.

ITIL® Survival - Incident Management Kit

Incident Management is a highly visible procthe business and end users of the servicesprovided by the IT department.



f 49 15-Feb-11 15:32




Delivery: Download




/ <1 / <1 min.

ITIL® Survival - Problem Management Kit

The process toolkit will save you time and mQuality documentation and presentations forProblem Management



Delivery: Download




/ <1 / <1 min.

ITIL® Survival - Release Management Kit

Release Management describes the process tis involved when it comes to the distributionhardware AND software.



Delivery: Download




/ <1 / <1 min.

ITIL® Survival - Security Management Kit

The ITIL® Security Management process toolwill save you time and money. Qualitydocumentation and presentations.







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/ <1 / <1 min.

ITIL® Survival - Service Desk Management Kit

The Service Desk Function is the only FUNCTIdefined in the ITIL® Framework The functionthe "face" of the IT department.



Delivery: Download




/ <1 / <1 min.

ITIL® Survival - Service Level Management Kit

The ultimate ITIL Service Level Managementtoolkit. The process toolkit will save you timmoney.







/ <1 / <1 min.

ITIL® Toolkit - Multi User 10

This multi document ITIL® Toolkit is a complstarter solution.

Unit Price: INR 39,902.29 [Volumediscount prices]


Delivery: Download




/ <1 / <1 min.


f 49 15-Feb-11 15:32







Delivery: DownloadPlatform: Platform independent



/ <1 / <1 min.





Delivery: Download




/ <1 / <1 min.

ITIL® Toolkit - Multi User Corporate




Delivery: DownloadPlatform: Platform independent



/ <1 / <1 min.

ITQMgt 1000 ISO 20000 Fact Sheet

The British Standards Institute (BSI) in 2002developed and ratified the first true IT Servic

Management standard. In 2004, the standardadopted by Australia. In the UK, the s tandarreferred to as BS15000 (ISO 20000), in AustrAS8018.



f 49 15-Feb-11 15:32



Total: INR 749.42[Info] plus 0% salestax/VAT to INR 749.42:INR 0.00INR 749.42

Delivery: Download


File Size: Full version: 177.7 KB

Download Time: Full version56k: <1 min.DSL/Cable (1/8/16Mbit

/ <1 / <1 min.

ITSCM2100 IT Service Continuity Management Review Document

Part of the Full Continuity Toolkit




ITSCM2200 IT Service Continuity Management Implementation Plan / Project Plan





ITSCM2300 Policies, Objectives and Scope Document





ITSCM2400 Communication Plan





ITSCM2410 Business Flyer Templates


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ITSCM2420 E-mail text





ITSCM2500 IT Service Continuity Management Process Objectives and Goals





ITSCM2600 IT Service Continuity Management Process Manager Document





ITSCM2700 Business Impact Analysis Template





ITSCM2800 Risk Assessment Template






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ITSCM2900 Business Continuity Strategy Template




INR 1,000.06: INR 0.00INR 1,000.06


ITSCM3000 Reciprocal Arrangements Template





ITSCM3100 Emergency Response Template





ITSCM3200 Salvage Plan Template





ITSCM3300 Vital Records Template





ITSCM3400 Reports and KPI targets and additional metrics


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ITSCM3500 IT Service Continuity Management PowerPoint Presentation





ITSCM3600 Business Justification Documents





NEW: The ISO/IEC 20000 Tool Kit

New Tool Kit to Achieve Global IT ServiceManagement Certification The Art of Servicereleased the latest version of the ISO/IEC 20Tool Kit, helping you to achieve ISO/IEC 200certification Already an ITIL ®and ISO/IEC 2education market leader, The Art of Service hstrengthened its position in the IT ServiceManagement (ITSM) market by releasing theISO/IEC 20000 Tool Kit enabling you to achiecertification against the best practice standa



Delivery: Download




/ <1 / <1 min.

PROB6100 Problem Management Review Document

Part of the Full Problem Toolkit




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PROB6200 Problem Management Implementation Plan / Project Plan





PROB6300 Problem Management Policies, Guidelines and Scope Document



Total: INR 1,501.35



PROB6400 Communication Plan



Total: INR 1,501.35[Info] plus 0% sales tax/VAT toINR 1,501.35: INR 0.00

INR 1,501.35Platform: Platform independent

PROB6500 Problem Management Objectives and Goals





PROB6600 Problem Management Process Manager Document





PROB6700 Problem and Known Error Category Definition Document


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PROB6800 Problem Ticket Template





PROB6900 Known Error Ticket Template





PROB7000 Problem Management Reports and KPI targets and additional metrics





PROB7100 Problem Management PowerPoint Presentation





PROB7200 Business Justification Documents





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Prepare To Launch Bundle


Total: INR 37,596.38



REL5100 Release Management Review Document

Part of the Full Release Management Toolkit



INR 1,000.06: INR 0.00INR 1,000.06


REL5200 Release Management Implementation Plan / Project Plan





REL5300 Release Management Policies, Guidelines, Scope





REL5400 Communication Plan





REL5420 Business and IT Flyers


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REL5430 E-mail text





REL5500 Release Management Process Objectives and Goals





REL5600 Release Management Process Manager Document





REL5700 DHS and DSL Checklist





REL5800 Forward Schedule of Releases






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REL5900 Release Management Reports and KPI targets and additional metrics




INR 1,000.06: INR 0.00INR 1,000.06


REL6000 Release Management PowerPoint Presentation





REL6100 Business Justification Documents





REL6200 Release Process Flow





Redefining IT's Value To The Enterprise


Total: INR 17,294.34[Info] plus 0% sales tax/VAT tINR 17,294.34: INR 0.00INR 17,294.34


Language: English

SD9100 Service Desk Review Document


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Part of the Full Service Desk Toolkit




SD9200 Service Desk Implementation Plan / Project Plan





SD9210 Service Desk Project Plan





SD9250 Service Desk outsourcing





SD9300 Policies, Objectives and Scope Document





SD9400 Communication Plan






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SD9420 Business and IT Flyers




INR 1,250.71: INR 0.00INR 1,250.71


SD9500 Service Desk Objectives and Goals





SD9600 Service Desk Manager Document





SD9700 Service Desk Reports and KPI targets and additional metrics





SD9750 Service Desk Technology Selection





SD9800 Service Desk PowerPoint Presentation


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SD9900 Business Justification Document





SD9950 Service Desk Fact Sheet





SECMT1100 Security Management Review Document

Part of the Full Security Toolkit




SECMT1200 Security Management Implementation Plan / Project Plan





SECMT1300 Security Management Policies, Guidelines and Scope Document






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SECMT1400 Communication Plan




INR 1,501.35: INR 0.00INR 1,501.35


SECMT1500 Security Management Process Objectives and Goals





SECMT1600 Security Process Manager Document





SECMT1700 Security Management Reports and KPI targets





SECMT1800 Security Service Requirement





SECMT1900 Security Incident Template


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SECMT2000 Security Audit Template





SECMT2100 Security Management PowerPoint Presentation





SECMT2200 Business Justification Documents





Version: 1111512

SLM1100 Service Level Management Review Document

Part of the Full Service Level Management To




SLM1200 Service Level Implementation Plan / Project Plan





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SLM1300 Service Level Management Policies, Objectives and Scope Document





SLM1400 Business and IT Service Mapping



Total: INR 1,751.99



SLM1500 SLM Scope





SLM1600 Communication Plan





SLM1602 Business Flyer templates





SLM1603 E-mail text


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SLM1700 Service Level Management Objectives and Goals





SLM1800 SLM Process Manager Document





SLM1901 Customer Based SLA





SLM1902 Service Based SLA





SLM1903 Multi-Level Based SLA





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SLM2000 Underpinning Contracts





SLM2100 Operational Level Agreements



Total: INR 1,000.06



SLM2200 Service Catalogue





SLM2201 Functional Specifications





SLM2202 Technical Specifications





SLM2203 Service Options


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SLM2204 Price List





SLM2300 Service Level Requirements





SLM2400 Reports and KPI targets and additional metrics





SLM2500 SLM PowerPoint Presentation





SLM2600 Business Justification Document





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Service Catalog Process Kit

Service Catalog Management is a key compoof the ITIL® Framework. Carefully planned adocumented IT Service Management (ITSM)

processes are becoming an increasingly impocomponent in t he delivery of higher customersatis faction. The Service Catalog Process Kitprovides a wide variety of resources to boostunderstanding and abili ty to implement ServiCatalog Management in your organization.



Delivery: Download



Download Time: Full version


/ <1 / <1 min.

The CMDB Creation and Maintenance Toolkit

The IT Infrastructure Library® (ITIL) places t “best practices” in IT operations at yourcommand. Discover how a CMDB can help yomanage your infrastructure more effectively.


Total: INR 16,880.65[Info] includes 0% salestax/VAT to INR 16,880.65INR 0.00

Delivery: Download




/ <1 / <1 min.

The CMDB Creation and Maintenance Toolkit


f 49 15-Feb-11 15:32



The IT Infrastructure Library® (ITIL) places t “best practices” in IT operations at yourcommand. Discover how a CMDB can help yomanage your infrastructure more effectively.combined power of a CMDB and ITIL® can heyour organization achieve effective, consistemanagement across all IT services. ITIL helpmake bet ter technology choices, manages ITeffectively, and drives greater business valueall your IT investments. The core of ITIL isconfiguration management.



Delivery: Download




/ <1 / <1 min.

The Complete ITIL® V3 Readiness Assessment Kit

ITIL® V3 is Here. Are you Ready? ApplyBenchmark Standard ITIL® V3 at Your CompToday!


Total: INR 4,962.72[Info] plus 0% saltax/VAT toINR 4,962.72:INR 0.00INR 4,962.72

Subscription conditions: Duration of thesubscription: unli

Billing period: mo[Info]

Delivery: Download

Platform: Windows 3.1x ,Windows 95, MSNextStep, Unix /Linux, OS/2, Othesystems, NovellNetware, Mac OS9/Classic, Window / Pocket PC, BeOPlatform indepenPalm OS, WindowWindows 2000,Windows XP x32,Symbian OS, Win98, Windows ME,OS X, Windows S

2003 x32, .NETWindows, JAVA, .Cross-platform, XTablet PC, WindoXP x64, WindowsServer 2003 x64, .2.0 Windows,Windows Vista x3

Version: 1

Language: English, German,Portuguese, SpaniItalian, French, P

File Size: Full version: 1.4

Download Time: Full version56k: ~3 min.DSL/Cable

(1/8/16Mbit): <1

/ <1 min.


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The ITIL v3 Service Transition Toolkit

Implementing Service Transition in anorganization when this has not existed beforonly likely if a new service provider is beingestablished. Therefore, the task for most serprovider organizations will be one of serviceimprovement, a matter of assessing their curapproach to the Service Transition processesestablishing the most effective and efficientimprovements to make, prioritized according

the business benefit that can be achieved.



Delivery: Download


Language: English




/ <1 / <1 min.

The Knowledge Management Strategy Kit

Knowledge Management (KM) can be a difficuundertaking, both in terms of understandingnew concepts, and practical implementation.


Total: INR 13,490.96[Info] plus 0% sales tax/VAT tINR 13,490.96: INR 0.00INR 13,490.96

Delivery: Download link by e-mail


Language: English

The Risk Management ToolKit


f 49 15-Feb-11 15:32



"Take Charge – Not Risks" * how to assesscontinuously what could go wrong (risks) *determine which risks are important to dealimplement strategies to deal with those risksWant to increase Risk Management, securityrecovery? Build relationships with st akeholdeand gain repeat business? Risk Managementthe most effective way to build a sustainingbusiness.



[Info] plus 0% salestax/VAT to INR 12,482.00INR 0.00INR 12,482.00

Delivery: Download


Language: English



/ <1 / <1 min.

The Service Design Tool Kit

The foremost "how-to" guide to IT Service DeITIL® Service Design is at t he heart of ServicManagement's best practices being adoptedworld-wide and has earned the support of evmajor IT service provider. In The Service desiTool Kit, The Art of Service presents the firstend-to-end tutorial that provides step-by-steinstructions for modeling and designing servioriented solutions from the ground up. The SDesign Tool Kit provides more than 135 readuse documents, templates and examples.



[Info] plus 0% salestax/VAT to INR 33,693.52INR 0.00INR 33,693.52

Delivery: Download


Version: 1111122



/ <1 / <1 min.

The Supplier Management Toolkit

Finally, there is a practical guide to managinsupplier performance. This much-needed Toola must read for all executives and practitionewho are looking for ways to measure and impthe performance of their suppliers and reducesupply risk.



Delivery: Download




/ <1 / <1 min.


f 49 15-Feb-11 15:32



White Paper - ITIL® Costs & Costing Catalogs

A comprehensive methodical approach to useITIL® based Financial Management cost ingdisciplines for Cost definition and Cost transf




Delivery: Download




/ <1 / <1 min.

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