“the america i love still exists at the front desks of our public libraries.” - kurt vonnegut
TRANSCRIPT
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“The America I love still exists at the front desks of our public libraries.”
- Kurt Vonnegut
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CREATING A ‘CULTURE OF YES’ AT YOUR
LIBRARY AND IN YOUR
COMMUNITYKieran Hixon & Sharon Morris
Colorado State Library
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Observed at a library…
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First Impressions?
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Library First Impressions
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Library – Yes, but
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Collections
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Yes, but …
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CustomerService
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Responsive
Predictive
Encouraging
Engaging
Empowering
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Policies
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Annotation ToolsThe tool buttons will open in a row on the left side of your screen, once you click on the marker, at the top left corner of the screen.
Check markClick on square, half-way down. Use the drop-down menu and
choose the check mark.Click on slide to indicate choice.
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Think & Share – Three Things
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Summary & Outcomes
• Discover at least three ways to go from good enough to unexpectedly amazing
• Look at the value of “Yes, and…” as it applies to displays, policies & services at your library
• Share and learn techniques for shifting your library culture to invigorate the relationships between your staff and your community
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“Always say ‘yes’ to the present moment...
“Say ‘yes’ to life and see how life starts suddenly to work for you rather than against you.”
- Eckhart Tolle
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