the alibaba group-yahoo! partn ership after five years case a.pdf · china. ay be used as aking....

22
This case m decision-m Business. T The Cheun Tel: (86) 1 Email: cas elsewher The Afte This case prepared Bethune u supervisio Li Wei. Since 200 Case Cen produced studies fe domestic the local o major mu corporatio Cheung K School of strengths Western a manageri CKGSB c and influe practice in China. may be used as making. It is not To request perm ng Kong Case C 10-8518-8858 secenter@ckgsb re. Still, Yah Aliba er Five e study was by Richard under the on of Professo 03, CKGSB nter has d over 200 case eaturing China enterprises an operations of ultinational ons. Leveragin Kong Graduate f Business’s in bridging and Eastern al thought, cases reflect ence business n and beyond the basis for cla t to be used or re mission to use th Center 20F, E2, b.edu.cn Why technol Jack M about Y 2010 A claim th hacking relation had par transac owners strategi one of market Alibaba who bo Alibaba SARS substan rapid g venture seemed technol Yahoo search taken m market Yahoo the Yah for sear growth pre-IPO By 201 very su the Chi compet oo!’s busines aba Gr e Year or e a's nd ng e ass discussion, eproduced with his case study, p Oriental Plaza y do we need logy?” Ma lieutenant Yahoo! Inc. i Alibaba statem hat China’s g g and censor nship had cha rtnered with ction that saw ship of Yahoo ic and financ China’s savv t share in the a cofounder oth sought to a, it was time crisis and ex ntial injection growth. Stren es would not d to make sen logy that wou ! needed to c market there much of its m t and no work ! China to Al hoo! brand a rch. Yahoo!’ h and represen O. 10, the situati uccessfully go ina search m titors on sear ss model sho roup-Y rs and is not inten hout the express please write to: , 1 East Changa financial in t and Alibaba in September ment calling government w rship. 1 The str anged since i Jerry Yang a w Ma cede sh o! China. In cial benefits o viest Internet fast growing Jack Ma and change the d e to move pa xpand. It was n of cash to b ngthening its be inexpens nse as it offer uld help Alib change its Ch e, China searc market share. kable strategy libaba seeme s it deployed s investment nted a unique ion surroundi one public th arket. Both A rch in efforts owed no sign Yahoo! nded to demonst written consen an Avenue, Be nvestor with a.com CEO D r 2010. These Yahoo! “reck was hamperi rain on the p it began in A at U.S. Intern hares in excha 2005, Ma wa of the partner t entrepreneu g China onlin d Yahoo! cofo direction of t ast the debilit too soon for buy out early core busines ive. A strateg red the cash, baba grow an hina strategy. ch giant Baid By 2005, it o y for rebuildi ed to make se d its online ex t would help e opportunity ing the partn hree years be Alibaba and Y to unseat Ba of competiti ! Partn trate effective o nt of Cheung Ko ijing, 100738, C no business David Wei sp e comments f kless” for su ing its busine partnership ill August 2005. net search gia ange for a $1 as excited ab rship. Yang w urs to help inc ne search mar ounder Jerry their business tating global r an IPO, but y stage invest ses and expa gic investmen global brand nd improve it After a prom du and U.S. c only had 15.6 ing its marke ense because xpertise in Ch Ma continue y to invest in nership had ch fore. Yahoo! Yahoo! had p aidu and Goo iveness. 5 nershi or ineffective bu ong Graduate Sc China 2011-09-1- May 25, 20 synergy or poke these ha followed a Ja upporting Goo ess via state-l lustrated how At that time, ant Yahoo! in 1 billion inve bout leveragin wanted to pa crease Yahoo rket. 2 Yang were f ses in 2005. F dotcom bust the web firm tors and main anding into n nt from Yaho d and search ts products. 3 mising start in competitor G 6% of the sea et share. 4 Ced Alibaba wou hina to win th e Alibaba’s r n a China mar hanged. Alib ! China only partnered wit ogle in China ip usiness chool of 197-2e 011 arsh words anuary ogle’s led w the , Jack Ma n a estment and ng the rtner with o! China’s friends For t and m needed a ntain its ew oo! n the Google had arch ding uld nurture he battle apid rket leader baba had had 1% of th a and

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Page 1: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

This case mdecision-mBusiness. TThe CheunTel: (86) 1Email: cas

elsewher

The Afte This caseprepared Bethune usupervisioLi Wei. Since 200Case Cenproduced studies fedomestic the local omajor mucorporatioCheung KSchool ofstrengths Western amanageriCKGSB cand influepractice inChina.

may be used as making. It is notTo request permng Kong Case C10-8518-8858 secenter@ckgsb

re. Still, Yah

Alibaer Fivee study was by Richard under the on of Professo

03, CKGSB nter has d over 200 caseeaturing Chinaenterprises anoperations of

ultinational ons. LeveraginKong Graduatef Business’s in bridging

and Eastern al thought, cases reflect ence business n and beyond

the basis for clat to be used or remission to use thCenter 20F, E2,

b.edu.cn

“Whytechnol Jack Mabout Y2010 Aclaim thhackingrelationhad partransacownersstrategione of market Alibabawho boAlibabaSARS substanrapid gventureseemedtechnol Yahoosearch taken mmarketYahoothe Yahfor seargrowthpre-IPO By 201very suthe Chicompet

oo!’s busines

aba Gre Year

or

e a's nd

ng e

ass discussion, eproduced withhis case study, pOriental Plaza

y do we need logy?”

Ma lieutenantYahoo! Inc. iAlibaba statemhat China’s gg and censornship had chartnered with

ction that sawship of Yahooic and financChina’s savv

t share in the

a cofounder oth sought to a, it was timecrisis and ex

ntial injectiongrowth. Strenes would not d to make senlogy that wou

! needed to cmarket there

much of its mt and no work! China to Alhoo! brand arch. Yahoo!’

h and represenO.

10, the situatiuccessfully goina search mtitors on searss model sho

roup-Yrs

and is not intenhout the express please write to:, 1 East Chang’

a financial in

t and Alibabain Septemberment calling government wrship.1 The stranged since iJerry Yang a

w Ma cede sho! China. In

cial benefits oviest Internetfast growing

Jack Ma andchange the d

e to move paxpand. It was n of cash to b

ngthening its be inexpens

nse as it offeruld help Alib

change its Che, China searcmarket share. kable strategylibaba seemes it deployed’s investmentnted a unique

ion surroundione public tharket. Both Arch in efforts owed no sign

Yahoo!

nded to demonstwritten consen

’an Avenue, Be

nvestor with

a.com CEO Dr 2010. TheseYahoo! “reckwas hamperirain on the pit began in Aat U.S. Internhares in excha2005, Ma waof the partnert entrepreneug China onlin

d Yahoo! cofodirection of tast the debilit

too soon forbuy out earlycore businesive. A strategred the cash, baba grow an

hina strategy.ch giant BaidBy 2005, it oy for rebuildied to make sed its online ext would help e opportunity

ing the partnhree years beAlibaba and Y

to unseat Ba of competiti

! Partn

trate effective ont of Cheung Ko

ijing, 100738, C

no business

David Wei spe comments fkless” for suing its businepartnership illAugust 2005. net search giaange for a $1as excited abrship. Yang w

urs to help incne search mar

founder Jerry their businesstating global r an IPO, but y stage investses and expagic investmenglobal brand

nd improve it

After a promdu and U.S. conly had 15.6ing its markeense because xpertise in ChMa continue

y to invest in

nership had chfore. Yahoo!Yahoo! had paidu and Gooiveness.5

nershi

or ineffective buong Graduate Sc

China

2011-09-1-May 25, 20

synergy or

poke these hafollowed a Ja

upporting Gooess via state-llustrated howAt that time,

ant Yahoo! in1 billion invebout leveraginwanted to pacrease Yahoorket.2

Yang were fses in 2005. Fdotcom bustthe web firm

tors and mainanding into nnt from Yahod and search ts products.3

mising start incompetitor G6% of the seaet share.4 CedAlibaba wou

hina to win the Alibaba’s rn a China mar

hanged. Alib! China only partnered witogle in China

ip

usiness chool of

197-2e 011

arsh words anuary ogle’s led w the , Jack Ma n a estment and ng the rtner with o! China’s

friends For t and m needed a ntain its ew oo!

n the Google had

arch ding uld nurture he battle apid rket leader

baba had had 1% of th a and

Page 2: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

Sensing rival Yahboardroorestraininand the Udestiny.6

Was it ti Top Dot The growbirth of dgovernmthen chandevelop and domin the latforeign b These foglobal doonline usmillion ILiang Chprojected Online sptransactiCommerestimatedreachingExhibit 2 Accordinmen than35 age ghad monup 18.3% First-molocalizedtrade (“Bafter eBaforced eB Taobao nsuch as Ta 9.9% sbillion R

Yahoo Case

weakness, Mhoo!. Alibabaom power anng. EmployinUnited States6

me to end th

tcoms and ec

wing availabidotcoms and

ment initially nged its attituChina’s econ

mestic capital te 1990’s. Chbusiness mod

oundational inotcom crash sers with risiInternet usershunxiao exped estimates).1

pending and on value in arce. Online shd that person

g a market siz2 for addition

ng to an iResn women (58roup while 8

nthly incomes% (see Exhib

overs consolidd, foreign comB2B”) in Chiay into the coBay to largel

not only domTencent, Inc.share in 2009RMB in 2009

Microsoft hada was chafind influence ong about 22,0s, Alibaba wa

his financial a

commerce in

ility of Internthe ecommewas slow to ude determinnomy.7 Rapibegan pourin

hinese entrepdels to partici

nvestments hin the beginnng disposabls in China.9 Oected that num10

dotcom reveall ecommerchopping valunal consumptze of 1.52 trilnal historical

search, Inc. re8% to 42%) w85.8% had at s less than 4,it 3 for comp

dated their lempetitors. Fona and had nonsumer to coly retreat from

minated eBay’s Paipai auc

9 (see Exhibit from 1 billio

d previously ag under the iover Alibaba000 people inas rapidly glo

and strategic

n China

net connectioerce industry realize the po

ning that it coid investmentng into ecom

preneurs attraipate in the n

helped the strning of the 2le incomes drOf these, abomber to doub

enue growth ce grew by 2ue acceleratedtion growth illion RMB anl and projecte

eport on onliwhile nearly tleast a junio000 RMB w

plete statistic

eads in the eaor example, Anot relinquishonsumer (“Cm China.14

y, but maintaiction site. It ht 4). Transacton RMB in 2

attempted aninfluence of t’s internationn Greater Chobalizing and

partnership?

ons and dotcoin China in totential of thould use the It in Internet i

mmerce start-uacted these innew market.8

rongest ecom1st century. Arove fast grow

out 30% had sble by 2015 (

mirrored the 1.7% to 2.8 td 105.8% to in ecommercnd making uped estimates)

ine shopping two-thirds wr college eduith the groups).13

arly 2000s drAlibaba was hed its lead bC2C”) market

ined a substahad 83.8% oftion volumes

2004.15 Main

n opportunistithis weakenenal expansionhina, India, Jad determined

? Had it made

om boom-relthe late 20th a

he Internet anInternet to coinfrastructureups in China

nvestments as

mmerce compAfter low initwth in ecommshopped onli(see Exhibit

rise of Chintrillion RMB258.6 billion

ce in China wp 7.2% of tot).12

in China in 2were unmarrieucation or tecp earning less

riving out smone of the iny 2010. Whit in China, its

ntial market f the market ws have risen rcompetitors

ic takeover oed strategic inn strategy incapan, Korea, d to have cont

e sense in 200

ated investmand early 21s

nd uncertain oontinue to exe followed. S

a as the globas they innova

panies survivetial profits, a merce. By 20ine, but Aliba1 for addition

a’s new netiz according to

n RMB.11 In 2would have atal domestic

2009, more oed. Nearly 90chnical degres than 500 RM

maller, local cnitial leaders iile it was the s more locali

share lead ovwhile secondrapidly for TaPaipai and E

2011 M

of long-time snvestor. Yahocreasingly fethe United Ktrol over its o

05?

ments supportst century. Thof how to reg

xert influenceSimultaneousal dotcom maated and loca

e in China derapid increas

009, there weaba vice presnal historical

zens. In 2009o the Ministry2010, Deutsc

a five year CAretail by 201

online shopp0% belonged ee. 83.9% of MB per mon

ompetitors ain business tosecond majo

ized Taobao

ver domesticd place Paipaaobao reachi

EachNet as w

1-09-1-197-2eMay 25, 2011

2

search oo!’s lt

Kingdom own

ted the he Chinese gulate it. It e and sly, foreign ania began alized

espite the se in ere 338 sident l and

9, ry of che Bank AGR of 42%15 (see

ers were to the 18-shoppers th making

and non-o business

or player site soon

c rivals ai only had ing 208.3

well as

%

Page 3: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

Baidu’s Yshopping6 for flow Alibaba’transactiWhile thsurvey a(see Exh Search wtriumphecustomizlarge parcould nomarket s China postill had Baidu exinto ecomsignifica Like its cmodel ansimple inservices. QQ’s accusers in Cearners, user baseproductsbottom l Yahoo!: Yahoo! wJerry Yathe Uniteduring thexpand iin paid s As invesand otheBartz wamired in Yahoo! hincome s

Yahoo Case

Youa site didg was still grow charts com

’s Alipay andons to multip

hird-party payadministered hibit 7 for pro

was another ked in the paidzed to the Chrt of Yahoo! ot topple it frohare when it

ortal Sohu’s S70% of the s

xpanded into mmerce withantly with lea

contemporarnd then innovnstant messag. By 2010, its

complishmenChina at the it had movede into profitss in social netine by paying

A First Gen

was part of thang and Davided States in 1he 2000 and 2its business.22

earch relegat

stors became ers rotated thras the CEO athe slump it

had 13,900 estatement).23

d not fare as owing quickl

mparing B2C

d other onlineply. Credit cayment platforon 103 Inter

ofile of online

key sector in d-search comhinese languaChina’s markom its leadert moved most

Sogou searchsearch markeother produc

h the online aaders Taobao

ies, Shenzhevated and expging (“IM”) s IM user bas

nt was even mtime. By exp

d beyond the by chargingtworking, meg Tencent fo

neration Dot

he first waved Filo develo1994. The fir2001 dotcom2 While Yahoting Yahoo!

frustrated wrough the CEat the end of 2

began in lateemployees wh

well having ly, beating ouand C2C tra

e payment prards were notrms were use

rnet sites, cree payment m

the China dompetition of thage and direcrket share.17 Grship positiont of its server

h engine triedet at second qcts. It follow

auction site Yo and Paipai b

n-based Tenpanded into oservice callese had expan

more impresspanding into Internet’s w

g for add-ons edia, games a

or placement

tcom

e of web-baseoped and relerm listed on t

m crash, but roo! struggledto an increas

with Yahoo!’sEO position a2010. She bee 2008 (see Eho produced

much slowerut online bus

ansactions).

rocessing syst as widely aed by 58.7% edit and debitmethod usage)

otcom space. he early 2000cting users to Google and lon. In early 20rs offshore fo

d to gain marquarter end 20ed Alibaba’s

Youa.com in 2by late 2010.

cent initiallyother busines

ed QQ. It latended to aroun

sive given ththe mobile m

wealthier demto the free Q

and ecommerin front of su

ed companieseased the initthe NASDAQeemerged to d to reinvent singly second

s stagnation iattempting toegan her tenuExhibit 8 for $6.5 billion

r growth (seesiness to cons

stems helped available in C

of online shot card option).16

Modeled on0s in China. Uunlimited fr

ocal search e010, Google sollowing hac

rket share fol010.19 Like m

s lead by exp2008. Howev20

y localized a psses. Founde

er added onlinnd 500 millio

his user base emarket access

mographic. TeQQ service anrce. Online auch a large au

s called dotcotial version oQ exchange iacquire otheitself, Googl

dary role.

n the first de reenergize Y

ure in JanuaryYahoo! stocin annual rev

e Exhibit 5). sumer (“B2C

pave the waChina as theseoppers who a

ns combined w

n Google, BaiUsing searchree music dowengines foughseemed defeacking and cen

llowing Googmany other danding beyonver, Youa did

popular foreid in 1999, Tene auction sitn members.

exceeded thesible to a widencent then lend by attractiadvertisers coudience.21

oms that emeof Yahoo! whin 1996. The er companiesle began buil

ecade of the 2Yahoo!’s busy 2009, but thck price/volumvenue (see Ex

2011 M

In 2009, C2CC”) growth (s

ay for ecomme payment syanswered a 2were used by

idu eventuallh technology wnloads, it caht Baidu hardated as it relinsorship conc

gle’s exit, budotcoms in Chnd its core bud not compet

ign dotcom bencent startete Paipai and

e number of Ider range of weveraged thising users to itontributed to

erged in the 1hile graduate

company str in an attemplding up its d

21st century, Jsiness model.he stock pricme chart). Axhibit 9 for s

1-09-1-197-2eMay 25, 2011

3

C online see Exhibit

merce ystems. 2009 y only 23.4%

ly better aptured a d, but they nquished cerns.18

ut Baidu hina, usiness te

business d with a

d other

Internet wage s sizable ts other the

1990s. students in

ruggled pt to dominance

Jerry Yang . Carol e stayed s of 2009, simplified

%

Page 4: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

Alibaba Alibaba’to start hhelped hopportun Inspired returningbrief stinsoon forsof his coapartmencomman The Alibbusinessnecessarresourceonline stexampleAlibaba. Alibaba China cocertificatincrease had joine During thFidelity, plans. Ofcame to product abuyers rethe group As manyin the eabusinessmarket f This Trudocumenadditionathen conAlibaba’TrustPashelped M

Yahoo Case

Emerges

’s story is tighis career as ahim leverage nity to visit th

by this techng from the Unt at the Minisook this stab

olleagues to jont.25 It would

nd “Open Ses

baba.com buses located an

ry for industrs. Alibaba entorefronts of , an Americacom after ne

relied almostould pay for ttion of their ltheir visibili

ed paying fro

he dotcom boJapan’s Soft

ffices in Silica close, Aliband country oeflected the wp had turned

y of the dotcoarly 21st centu. In 2002, Ja

following its

ustPass systemnt verificational product in

ntact these po’s trusted Aliss service maMa to increas

htly linked toan English tethis skill to dhe U.S. and l

nology, Ma d.S. He sold itistry of Foreibility to startoin him in re

d be called Asame” to find

siness plan wnywhere in thial giants thanabled them tcheap, certif

an small busiegotiating pri

t solely on mthe coveted Clegitimate buity and sales om $5,120 to

oom years, Mftbank and othcon Valley an

baba.com hadof origin. A dwarm receptiits first profi

om companieury. It largelyack Ma’s teaminitial release

m further allon and additioformation to

otential customipay online pay have helpee profits by c

o the story ofeacher in his hdevelop a smlearn about th

developed hist to Hangzhoign Trade to t up a new Ineturning to Hlibaba after t

d a treasure tr

was simple, bhe world at loat had funds tto compete o

fied suppliersiness could bicing and term

membership fChina Suppliusinesses. Thon Alibaba.c

o $15,400 (40

Ma managed hers from 19nd London sp

d categorizeddaily intake oion Alibaba.cfit. But then t

es began to uy retrenched m introducede to internati

owed Alibabonal vetting.

attract sellermers at no exayment syste

ed Alibaba recross-selling

f its lead founhometown o

mall translatiohe Internet in

s first dotcomou Telecom increate trade-

nternet compaHangzhou to f

the hero of Orove.

ut profitableow cost and lto set up globon sourcing cs all over the uy products

ms.

fees and valuiers Club/Golhis lowered mcom. By the l0,000-120,00

to secure $299 to 2000.27

prang up antd seven hundrof 3,500 linecom was recethe dotcom cr

unravel into bto its home m

d the TrustPaional exporte

a.com suppliTrustPass mers. They coulxtra cost. Impem when it cealize an overhis products

nder, Jack Mf Hangzhou,

on business. Tn 1995.24

m company, Cn 1997 and thfocused webany. His charfound this new

One Thousand

: charge feeslow hassle onbal operationcosts. Busineworld to findfrom a famil

e-added servld Supplier m

marketing coslate 2000’s, m

00 RMB) for

5 million in f7 This helpedticipating higred types of ps of product eiving from erash started t

bankruptcy, Amarket in Chass certificatiers.29

iers to prove embers wereld get preferrportantly, Trame online inrall profit in

s.

Ma. Ma’s exceChina. His e

This in turn g

China Yellowhen was draw

bsites. Ever thrisma and driw firm in Febd and One Ni

to businessen its website.

ns, but SMEs sses of any sd the most coly-owned Ch

vices for revemembership tsts for SME’smore than 22membership

financing frod accelerate Agh future growproduct inforinformation

entrepreneursto take its tol

Alibaba had tina and refocon system to

their authente able to uplored access to rustPass memn late 2003. R2002. Linkin

2011 M

ellent Englishentrepreneurigave him his

w Pages, upown to Beijinghe entrepreneive encouragbruary 1999

Nights who us

es to trade wi. This was nodid not have

size could seaost competitiinese factory

enue. Exporteto gain third s and helped

2,000 China Sp.26

om Goldman Alibaba’s expwth. As the yrmation by tyfrom supplies.28 At the enl.

to fight hard cused on its co the internal

ticity by submoad pictures a

buyer inquirmbers also beRevenue fromng Alipay to

1-09-1-197-2eMay 25, 2011

4

h led him ial instinct first

on g for a eur, Ma

ged many in Ma’s ed the

ith other ot e these arch the ive. For y on

ers in party to

Suppliers

Sachs, pansion year 2000 ype of ers and nd of 2001,

to survive core China

mitting to and ries and gan to use m the TrustPass

Page 5: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

Alibaba’informatTrustPasreliabilithelped A Alibaba 2003. SequarantinAlibaba SARS wGrowth i Taobao Just befoand its Cauction sfrom eBa First, Magrowth umembersInternet ppopular M Taobao qtransactiservices PayPal opaymentAlipay thsites it w As a domconnect more satChina in Alibaba Fresh frohis businYahoo! CJack Ma $4 billionbenefits.

Yc

Yahoo Case

’s initially Chtion, translatess and TradePty.30 They serAlibaba diver

survived the evere Acute Rnes became remploy beca

was serious, bin ecommerc

ore SARS strChina partnersite for consuay in order to

a invested. Inuntil it becamship growth aportals for adMSN IM ser

quickly passeon fees, so Tand advertis

online paymet system solvhen distribute

was used on. N

mestic compainto China’s tisfied with Anterests to Li

and Yahoo

om early succness. In AuguChina and a $and Jerry Yan.34 When A

Yahoo!'s invescombination o

hina-focusede product infoPass allowedrved Alibabarsify and stren

dotcom crasRespiratory Sroutine, driviame infected,

but still only ace was startin

ruck, Jack Mar and future sumers to buyo narrow eBa

n July 2003, hme profitable.and close thedvertising, sorvice from M

ed eBay to beTaobao dispoing. More im

ent system beved this probled a percentaNo credit car

any, Alibaba banks and cr

Alipay and TaKa-shing’s m

! Partner

cess in the onust 2005, Alib$1 billion invang’s long-ti

Alibaba and Y

stment undersof Yahoo! and

d TradePass sformation intod buyers to fina.com’s custongthen its rev

sh, but then thSyndrome waing fears abo, the compan

a short-term ng to accelera

a began stratubsidiary Ea and sell fromay’s first-mov

he pumped 1. For its part,e profit gap. eo Ma used ph

Microsoft to m

ecome the C2sed of these

mportantly, loefore receivinlem by holdinage of the feerds were need

had strongerredit systemaobao. In themedia interes

nline C2C aubaba Group vestment fromime friendshi

Yahoo!’s lead

scores our longAlibaba is the

software folloo English andnd good suppomers by incrvenue stream

he SARS panas a highly cout the effect

ny was placed

problem. Moate in China.

tegizing to takachNet. Its Tam each otherver advantag

100 million R Taobao rapieBay/EachNhysical adver

market his new

2C market lefees. Instead

ocal customerng their orderng funds in ee to Taobao, ded in the co

r regulatory rquickly. Cus

e end, eBay sst, TOM Grou

uction busineagreed to excm Yahoo!. Tip helped leaddership annou

g-term commie best approac

owed. Busined access addpliers by tracreasing trust

ms.

nic introduceontagious anon China’s e

d on strict qu

ore importantWhat would

ke over the oaobao site wo. Ma’s challe

ge.

RMB into Taoidly deployedet had exclusrtising, text aw business.32

eader in Chind, it derived itrs distrusted r. Introducedescrow until tAlibaba.com

onsumer cred

relationships stomers, busisignaled retreup.33

ess, Jack Ma change a 40%

The strategic ad to a succesunced the tran

itment to the Cch for Yahoo!

esses could bitional tools

cking transactand transacti

ed great uncend deadly diseeconomic grouarantine.31

t was how tod Ma do next

online auctionould be like eenge was to d

obao to help d a large salesive agreeme

advertising an2

na. Chinese uts revenue fropaying for g

d in October 2transactions w

m or whichevdit scarce cou

and assistaninesses and geat in 2006 by

quickly mov% stake (35%and financial

ssful transactnsaction, the

Chinese marketo win in this

2011 M

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1-09-1-197-2eMay 25, 2011

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Page 6: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

ccac Taasw Witm

When thYahoo! bworld.”36

businesspropertymillion o Executinrelationsdiminishsince its A first-mcompetemarket sthe same Maybe Jthe searcan onlinegreater s Ma first focusingYahoo! Sdifferentimportan Ma was with the technolocould heTaiwan, Alibaba

Yahoo Case

chairman and companies in all the key seccommunicatio

Teaming up wand consumeraddition of Yasearch offeringwinning in onl

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he transactionbrand in Chin6 Ma then rap. He used $3 so that it wo

of Yahoo!’s i

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China entry

mover and inid away by dohare in searc

e period, Yah

Jack Ma coulch, email ande authenticatuccess with t

tried to simpg on content gSearches for tiate itself annt as it helped

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ays had a long-Jerry Yang. W

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n closed on Ona to create opidly used Y60 million o

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gic part of thiny cultures wral different min 1999.39

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plify Yahoo! generation. Hthe Stars. Yad develop ned Taobao ext

n part of a graba Group foTaobao and Affic to these otlessly hoped

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will allow us toid Jack Ma, cho Alibaba.comnternet users. Is and now we'r

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October 24, 2opportunities

Yahoo!’s invef the investmly owned by 8 The financi

is strategic pawere differentmanagement

eader, Yahoompion Baidu m 33.1% to 4aw its market

hoo! China’sneration businfication servicts.41

China’s webHe led a campahoo! China ew revenue sttract addition

reat brand likr the transact

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nmatched ranghief executive

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e do, and sharebusinesses.35

a added that ers and busin

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ould prove thsed Yahoo! C

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new that he hakey was to usducts. As a pn site had suche remaining

2011 M

he largest Interhas a leading

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rce services toibaba.com. W

s to provide a lB, winning in C

evelopment ofind the right msion for provid

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1-09-1-197-2eMay 25, 2011

6

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Alibaba-Y

Yahoo!’sNovembKong maHKD (5.billion inmarket c Ma’s goaproceedsbusinesslong-term Alibaba.“in the qcalled buSources interviewYahoo’swas not asite. TheInternet p Post IPO Followinenterprisalso relatand whomembersvisitors pservice TC2C servwebsiteswith an 8 Alipay’susers andsoftware Relation Relationassisted AYahoo! o In Auguspossible purchaseimplicatithat Soft

Yahoo Case

s investmentber 6, 2007, Aarket that dro.09 USD) (sen the largest Iclose. That co

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w at the time, strength in Camong China

ese four captuportals that y

O

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nships with YAlibaba.comon January 3

st 2008, Ma fMicrosoft ta

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t helped set thAlibaba Grouove up its offee Exhibit 10Internet IPO ompany was

O was to list used to suppoao. They couare gains.45

eady a leaderd June 30 [20usiness e-comWei said tha, he said, “YaChina was ma’s top portalured more thayear. Yahoo!

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ad 500 millionaking it one oallowed bricibaba’s B2B aobao’s transet share (see

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Yahoo! Post I

Yahoo! becamm in expandin

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r in its field a07], Alibaba

mmerce markat, Yahoo! haahoo! Inc. is

more questionls in 2007. Tan 75% of th was not mak

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saction volumExhibit 4).

nounced sincensactions daie advertising

IPO

me much morng in the U.Sracted the lea

d his interestahoo! loomedahoo! if Yaholy owning a bid for the st

Jack Ma’s decom Limited

nearly three ti.com stock ple’s in 2004 vt of Alibaba G

part of Alibaopment and thoutside of pu

and ready fora accounted foket in China, ad helped in thelping the cable. Not onl

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e its 2004 beily in multiplexchange Al

re complex af. market, but

adership of bo

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price/volume valuing the coGroup.44

aba Group: Ahe expansion

ublic scrutiny

r an IPO. Accfor 43 percen more than trthis success. company to gly was Yahoy were Sina, on RMB ($1s in the porta

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fter Alibaba.t then Microsoth companie

ack Yahoo!’sAlibaba-Yah

chased. Ma non his compan

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Alibaba.com. n of lower may sacrificing s

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al competition

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com’s IPO. Isoft’s hostile es.49

s stake in his hoo! deal gavo doubt worrny. Possibly moo!’s shares c

2011 M

Alibaba.comshares on a H

1.74 USD) tos group raisedUSD26 billion

Alibaba.comargin, non-lisshort-term pr

Analysys Internsactions in test rival, Gloo a BloombeU.S. users.”

n online searcase and Tencen revenue gen.47

y 2010, Jack t just AlibabaJapan (Alibabsted 53 millid 40 million ched in 2008nd cross-soldding list of pated its comp

470 million rp also includeud Computin

Initially, Yahtakeover bid

company as ve Alibaba thried about themore worryincould give it

1-09-1-197-2eMay 25, 2011

7

m. In Hong 39.50 d USD1.5 n by

m’s IPO sted rofits for

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”46 Still, ch, but it ent’s QQ enerated by

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Page 8: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

controlliInternet p “It wouldAG in His that th After YaYahoo! pJack Ma so he meintegrate The nextmillion. 5

Yahoo!’sand incre Jack Ma Taobao sstop ecomTaobao, March 2 Decembeand Gooplaced a 2009, Yato challewhen its a half-waNo longebusinessminor ro The partnorganizeannouncreacted fbetween In May 2partially-both Alibmillion CChinese This coomonth. WstructureAlibaba

Yahoo Case

ng 73% stakpartners, a w

d be very posHong Kong,” hey'd also hav

ahoo! fended partnership. Iinitially thou

erged the twoe with the Tao

t month Yaho52 The sale dis financing neasing liquid

called his shstrategy. Its kmmerce servAlipay, Alib010.53 It was

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stock price way approach er could Alibes more com

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nership furthed hacking atted it was “al

furiously as tthe U.S. and

2010, Jack M-owned Yahobaba and YahChinese prodconsumers.56

operative deaWith Yahoo!e for selling tdid not accep

e in Alibaba worried Ma ta

sitive for Alisaid at the timve more incen

off MicrosoIn the meantiught Yahoo! o companies obao platform

oo! loosenedid not affect

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an inflectionranked the nuber five. Yahed Alibaba by54 Investors hwas at a relatof cooperatio

baba depend mpetitive. By

at Alibaba’s

her fractured tack emanatiigned” with

the evidence d China furth

Ma decided tooo! Japan Shhoo! Japan h

ducts while T6

l was follow’s sale expecthe Alibaba spt.57

Group.50 Altasked his CFO

ibaba if they me. “The bigntive to impr

ft’s takeoverime, Yahoo! China’s portin June 2008m.

d its ties withYahoo!’s Al

the sale. Aliburther moves

to leveragings to expand it. Ma created

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hoo! did not my outsourcinghad unrelentitive high poinon in the touon Yahoo! dlate 2010, inTaobao unit.

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Alibaba by slibaba Groupbaba was happ were made.

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Alibaba-Yahnd number thmake it into tg developmeingly criticizent. Now Yahgh search ma

developing sendustry sourc.

al lines. Wheina was causisition on hacted to it.55 Ththe rift betw

obao internatiAlibaba’s Y

ate the deal. Yed TaoJapan w

next offer to p stiff tax bill

oo!’s executiv

Bank normallmost of his tim

s stake, Eric Wof Alibaba's

mpany's perfo

ibaba temporbecome an aftp build on cl2009, Koube

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en Google claing it to reexacking and relahe affair escaeen the two c

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ly only held mme evaluation

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ei.com left Y

libaba.com h J.P. Morgan

oo! was sellinnship was con

o drive Taobae market by mhip team of sute the Big T

nship. In Chinsited websiteee Exhibit 11

rch technologor not sellingmpting to coof a takeoverlogy to maket Yahoo! tech

aimed in Januamine its Chated censorshalated into a fcompanies.

eengaged wits well as Softan Shopping omillion Japan

hoo!’s stake %, Ma proporeplied with

2011 M

minority stakn their option

lyst at MainFnt having morid Wen.51

chance to ext Alibaba. FoKoubei.comahoo! China

oldings for $n hypothesizeng down its intinuing to dr

ao’s businessmaking Taobsenior managTaobao strateg

na that months respectively1). On Decemgy to Microsog itself to Micompromise byr. Alibaba wa its group of hnology play

uary 2010 thhina operationhip concernsfull diplomat

th Yahoo! thtbank’s finanoffered to lisnese product

in Alibaba inosed a tax effi

a new offer t

1-09-1-197-2eMay 25, 2011

8

kes in its ns.

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Page 9: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

In AugusoperatedChina’s nMicrosof By SepteAlibaba.engine teYahoo!’sas it is fo Despite eCEO CarYahoo! scouldn’t With othbegan toboard memajorityMa’s teamuch tigsupport f Yahoo! hTaobao amoves tomainlandclassified Jack Ma his compYahoo! cKorea andoubt woout that tdecided FortunatrestructuHangzhopermissiLimited.it came t Would Ymore infTaobao’smade a lestimated

Yahoo Case

st 2010, Alibd China’s founumber threeft and Alibab

ember 2010, com CEO Dechnology. Ts money anyor other comp

entreaties frorol Bartz notseparately staforce Yahoo

her Alibaba b speak aboutember to the foreign-cont

am warned Yghter governmfor publicly l

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also worriedpanies’ abilitycontrol over nd the U.S. Rorried about the cultural cit was ready

tely for Ma, hured Alibaba ou Alibaba won to operate Jerry Yang w

to this brinkm

Yahoo! try tofluence over As IPO as Bararge profit cld $11 billion

baba agreed turth most visie search engiba had one w

Jack Ma’s teavid Wei sai

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om Alibaba, Yted that Alibaated that it wo! to give up

businesses wet asserting mofive person btrolled board

Yahoo! that sument regulatilisting its val

h this danger and reassert cresence in Ch. This move wss.63

d that Yahooy to competeany consume

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challenges ofto enter thes

he had some Group to cre

which held thee in China. Hwas no longe

manship.65

remove AlibAlibaba’s op

rtz had arguedlimbing from

n in value inc

to purchase 1ited web portine after Baid

with Sohu.58

eam was openid, “The biggeason for sucearly 2011 inroups.”60

Yahoo! was aba had been

was still “veryits stake.61

ell positionedore control oboard after O

d as Softbankuch a situatioion in China.luable private

with the oppcontrol over ihina by allowwas partially

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power to limeate a poison e Internet con

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m the initial $cluding Taoba

6% of Beijintal at the timedu and Goog

nly frustratedgest thing thach a partnershnterview Ma

not interestedn “constantly”y supportive o

d, Jack Ma neover Alibaba October 25, 2k’s head, Mason would ham This could le units like T

portunity to gits forgotten Ywing its Hongy prompted by

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eeded to resoby exercising

2010. If this hsayoshi Son, mper Alibabalimit Alibaba

Taobao.62

gain more powYahoo! Ching Kong unit ty Ma’s aband

his board coushareholder’Germany, Frba.com smallao might facea more imposagreed?64

influence. Bepreserving h

er (ICP) licenense if othersahoo! able to

Jack Ma? Ma just waiting66 Yahoo!’s Ah infusion ($o IPO could

hu’s search ud make Alibahoo! had a se

o!. Commentd is Yahoo lo

exist.”59 Alibaal for us is re

ts stake in thng her to sell,tion direction

olve the Yahog Yahoo!’s ohappened, Alalso sat on th

a’s growth bya’s ability to

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uld give Yaho’s agreement rance, the Unl business us

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aybe Yahoo! to extract adAlibaba inve$4 billion deahelp Yahoo!

2011 M

unit Sogou. Saba a partnerarch partners

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he group. Yah, but no deal n” of Alibaba

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oo! the powewith Yahoo

nited Kingdomers in the U.

ndustry sourcion, but what

baba LimitedHe owned 80%e Alibaba Lime control of Ath his old frie

didn’t reallydditional valuestment had aal value) to an further unlo

1-09-1-197-2eMay 25, 2011

9

ohu r with ship with

oo!, earch-n’t need mportant

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Page 10: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

from its had repe Jack Ma on herdindecided ttechnolo Alibaba was not odoubt. OYahoo! icomScorwhile YaYahoo!’ssame pergrew 54.back of iend of 20AmericaSo peoplhave wis

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Yahoo Case

investment aeatedly denied

soon agreedng Internet trto add Sohu’

ogy.68

didn’t see monly flagging

One month bein U.S. onlinre, Inc. By thahoo!’s shares market capriod, Google.9% to $191.innovations s010.70 Jack M

a has declinedle say Yahooshed it had pi

urns on the paahoo!’s stake2 billion marked that the ma9 billion (see

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ack Ma and Yy Yang, in 20 sense initial

and force Alibd near-term i

d to partner wraffic to Taob’s Sougu sear

much strategicg in China, before Alibabane search withhe end of 201e had almost p declined by ’s market cap0 billion. Yasuch as the iPMa said, “It’sd. Only after o! China wasnicked a differ

artnership looes in Alibabaket value.72 Aarket value oExhibit 12). The key diff

ations that Alebsite led to te would have

Yahoo! find a005 still holdlly in 2005?

baba to offerinterest in a T

with Microsofbao. Etao’s brch technolog

c sense in mabut also in thea and Yahoo!h a 36.5% sh10, Google’s halved to 1660.8% to $2

p moved by nahoo! looked Phone and iPs not like I ruentering Yahn’t managed rent partner.

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r it better termTaobao publi

ft to create a beta version cgy to Etao, b

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hare versus Yshare had ex

6.1%.69 Their 21.8 billion frnearly the sameven weaker

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nt from Yahoell as Yahook Ma disagre

remaining 30wn official acover how to alespeople hof executive

ck and resolv

ke a deal? Diwo public cor

ms for a buyoic offering.67

new search ecame online out no mentio

e Alibaba-Yampetitivenessr partnership

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did we discovat? The critic

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ahoo! relations with Googlin August 20

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2011 M

nately for Ya

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y leader Applo $297.2 billion the first placAmerica had phurt.”71 Alib

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1-09-1-197-2eMay 25, 2011

10

ahoo!, Ma

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Page 11: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

Exhibit Exhibit  

0

50

100

150

200

250

300(in millions)

Note: “Omonths. Exhibit 

56

200 

400 

600 

800 

1,000 

1,200 

1,400 

(RMB Billions)

Yahoo Case

ts

t 1: Online

55

80

27.6%

45.5%

26.2%2

2007 2008

2007‐2

Onlin

Annu

Onlin

Online Shop.

t 2: Online

.1

128.2

2

113.2%

128.5%

0.6% 1.2%

2007 2008

Online 

Shopping A

109

145

36.3%33

6.8%28.4%

2009 20

2013 Online 

ne Shoppers (Left Axis

ual Increase in Online 

ne Shoppers as % of T

ppers” are d

Shopping I

263.0

475.5

105.2%

80.8%

% 2.1% 3.4

2009 2010e

Shopping in C

Online Shopping VolGrowth Rate (Right A% of National Retail 

Actual and

1803.0%

24.1%

30.2%32.4%

10e 2011e

Shoppers in

s)

Shoppers (Right Axis)

Total Online Users (Rig

defined as In

Industry Da

723.0

994.0

52.1%

37

4% 4.6%

2011e 2012

China, 2007‐20

ume (Left Axis)Axis)Sales (Right Axis)

Estimated

213

24518.1%

15.3%

34.6%36.

2012e 2013e

n China

)

ght Axis)

nternet users

ata, 2007-2

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Page 12: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

Exhibit CategoryGender

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Exhibit

 

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Page 13: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

Exhibit200978

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t 5: Third P

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Page 14: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

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Exhibit

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t 7: Usage P

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Page 15: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

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Page 16: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

Exhibit Rankin

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Page 17: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

Exhibit

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Page 18: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

Endnote 1 Bloomb2010. Blo 2 Yahoo! Largest anOctober 2 3 John LiBloomber 4 Liu, ShiBiggest O 5 China KOctober 2 6 Alibaba 7 Liu, ShiBiggest O 8 Liu, ShiBiggest O 9 Euromo2010. 10 Thai NSeptembe 11 SinoCaOctober 2 12 Thai N23, 2010. 13 iResear2010. 14 Liu, ShBiggest O 15 taobao 16 iResea2010. 17 Andrew

Yahoo Case

es

berg News. “Aoomberg termi

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arch China On

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com Form Strternet Compan

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ng Research R

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nternational, 2

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com.cn. Augu

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Alibaba-Y

18 Bloom2010. Blo 19 China Web. Oct 20 iResea2010. 21 Kathrin2010. 22 Liu, ShBiggest O 23 Yahoo! 24 Liu, ShBiggest O 25 Liu, ShBiggest O 26 Liu, ShBiggest O 27 alibaba 28 Liu, ShBiggest O 29 Liu, ShBiggest O 30 Liu, ShBiggest O 31 Liu, ShBiggest O 32 Liu, ShBiggest O 33 Liu, ShBiggest O 34 Yahoo!Largest anOctober 2

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mberg News. “Aoomberg termi

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arch Inc. iRese

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! Inc. “Yahoo!nd Most Com27, 2010.

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artha Avery. Aplace. Pp. 148

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! and Alibaba.mprehensive Int

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Page 20: The Alibaba Group-Yahoo! Partn ership After Five Years Case A.pdf · China. ay be used as aking. ... inated eBay ’s Paipai auc (see Exhibit from 1 billio previously a ... strategy

Alibaba-Y

35 Yahoo!Largest anOctober 2 36 Yahoo!Largest eyahoo.com 37 Paul W 38 John L2006. Blo 39 Liu, ShBiggest O 40 Liu, ShBiggest O 41 Alibab 42 Liu, ShBiggest O 43 Liu, ShBiggest O 44 Liu, ShBiggest O 45 Liu, ShBiggest O 46 Lee, M2007. Blo 47 Juliet YOctober 2 48 Alibab 49 John LBloomber 50 Wakab10, 2010. 51 John LBloomber

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! Inc. “Yahoo!nd Most Com27, 2010.

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Alibaba-Y

52 Bloomb2010. Blo 53 alibaba 54 Yahoo! 55 Bloom2010. Blo 56 Kathrin2010. 57 Mark V 58Mark LWeb. Oct 59 Bloom2010. Blo 60 Wang 控制.”) C

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