the aid for official channels in austria

The aid for official channels in Austria

HELP.gv.at

An Easy Way To Deal With Administrative Procedures



Citizens Different languages

about 140 Life situations

Categories

Search

News in and around HELP

Newsletter-Order

Questions & Suggestions

Young people

Over 50s

temporary Services eg. Elections

Legal innovations


HELP.gv.at� Information� Communication

� Transaction

� Online Procedures

� HELP Partnership


� Content Syndication

� Online Booking

� Future Prospects

� Statistics: Figures of Success


� Information (1)One stop principleabout 140 life situationsofficial proceduresfees and deadlinesformsuseful tips and tricks

The aid for official channels in AustriaLife Situations


� Information (2)

� Legal Innovations� Glossary (legal terms from A-Z)

Directory of Austrian authorities (addresses, phone-numbers,…)

� SCOTTY (The nationalwide route planner for ever austrian public means of transport by Austrian Federal Railways)

� Search/Advanced search� News, Newsletter and RSS-Feed

The aid for official channels in AustriaBegutachtungsverfahren

Regierungsvorlagen

Nationalratsbeschlüsse

Bundesgesetzblätter


Glossary (legal terms from A-Z)

Back


Directory of Austrian Authorities

Back


�Directory Service – Authority „Google“


Route planner for ever austrian public means of transport

The aid for official channels in AustriaIssues/Life Situations due to user’s profile

Information ServiceNews

Forms/Online forms due to user’s region

Reminder

Authorities due to user’s region

Electronic Delivery Service

E-Tresor

Forum


arbeitnehmerveranlagungSearch

“Ajax”


Business Plattform

www.usp.gv.at

Since 01.01.2010


HELP.gv.at� Information

� Communication� Transaction





� Online Booking




� Communication

Forum „Questions and Suggestions“about 1.000 requests/monthquestions answered by the editorial team of HELP or experts

[email protected]



� Communication

� Transaction� Online Procedures




� Online Booking




� TransactionAdministrative procedures online

� >1.000 forms (Business: 440)� download or� online

� > 350 online administrative procedures(Business: 60)

� > 1.000 partner authorities


more than 1.000 forms


� Online-Procedure

Information

Select form

Transaction

E-Signatur


Payment/MOA

„E-Banking“ with epsOnline MOAs

Form

Style guide

New Procedure with electronic

delivery

Forms

buergerkarte.at

� Online -Procedure

www.meinbrief.at


� Example for One stop Online Procedure with mobile Signature:

� “Certificate of Residency”


https://formulare-test.zmr.register.gv.at/formserveresoa/

https://formulare.zmr.register.gv.at/

Start prodecure/form


Mobile Signature

Choice of signature SW


LOGIN


Input of Mobile Number

and

Signature Password


Firstname, Surname and Birthdate prefilled

by readout personal linked data

Choice of Intention purpose


Signing


Input of Mobile Number

and

Signature Password


Mobile TAN is sent as SMS to Mobile phone

(5 min valid)

fz8jkgInput of Mobile TAN

Ihre TAN (5min gültig lautet: fz8jkg


Start Payment


Payment valid


Open PDF-file and/or

pick up document at electronic P.O.Box


Certificate of Residencyas PDF -file

with Electronic Authotity‘s Signature


Login to P.O.Box

E-Mail with Informs about delivery


Login with mobile signature


Mobile TAN is sent as SMS to Mobile phone

(5 min valid)

fz8jkgInput of Mobile TAN

Ihre TAN (5min gültig lautet: fz8jkg


Open Document


Open document as xlm or PDF-file


Meldebestätigung als PDF

mit Amtssignatur


Save Document or send it to E-Tresor (electronice safe)


� Online-forms HELP.gv.at-package

� myHELP.gv.at

� FinanzOnline

� Electronic P.O.Box

� E-Tresor

� Social insurance

� Certificate of Residency� Sign pdf-Documents

Coming soon:� LOGIN USP www.usp.gv.at

� Procedures with Mobile Signature



� Communication

� Transaction


� HELP Partnership� Online Procedures


� Online Booking




� HELP-Partnership

Provides authorities of municipalities the following opportunities:

� Administrative procedures online for HELP-Partners� Authority data update by HELP-Partners� HELP Content Syndication� Online Booking System



� Communication

� Transaction




� Online Booking




� Administrative procedures online for HELP-Partners

Basis package of 25 nationwide valid online-forms, e.g.� Birth Certificate – issue� Trade – Registration-/Notice of Departure-/Notice of

Change� Marriage Certificate – issue� Election Card – Request for issue

free use by partner authorities



� Communication

� Transaction




� Online Booking




Content Syndication I

since September 2007 for all Authorities free of chargeUntil now: 11 life situations are available on HELP one on USP.gv.at:

Driving LicenceBirthMarriageMotor VehiclesIdentity CardPassportEnd of LifeRemovalAssociationsTradeElectionsTrade/Commerce Procedures


� Content Syndication II

simple and quick integration in Partner-Website“Look and Feel” of Partner Website remaincurrent maintenance and quality assurance by HELPup to date on a daily basis


Marriage

The aid for official channels in AustriaMarriage


� Status

� Currently over 700 municipalities have integrated HELP-Contents

via Content Syndicationinto their Websites



� Communication

� Transaction





� Online Booking




�HELP Partnership� Online -Booking -System

�In order to make an appointment with an authority


� Step 2: Choose your appointment

In order to make an appointment with an authority



� Communication

� Transaction





� Online Booking



The aid for official channels in Austria•HELP dynamic

� HELP consists currently of static HTML-Pages

� Switch on portal technology via so called “Portlets“ into an dynamic Platform

� Important in order to provide personalized services (current MyHelp.gv.at)

� Advanced use of shared services, based on the same portal technology (USP; Health Platform) Realization Q1 2011


�HELP.gv.at� Mobile Client


HELPmobile exits

Scheduled 2011 : Mobile Client for Android and iPhoneFeatures:

� Authority Finder� Online Porcedure with Mobile Signatur durchführbar� Selected information of HELP.gv .at



� Communication

� Transaction





� Online Booking




2008: Ø over 2,6 Bil./Month

2009: Ø over 2,9 Bil./ Month

� Statistics: Page Impressions


2008: Ø over 387.000/Month

2009: Ø über 457.000/Month

� Statistics : Visits


� Top 10 – Topic (2009)1. Birth

2. Driving Licences

3. Passport

4. Motor Vehicles

5. Residence and Visa

6. Taxes

7. Inheriting

8. Marriage

9. Tax Declaration

10. Pension


HELP Life situations on top at

� Birth

� Tax Declaration

� Passport

� Driving Licence

� Residence and Visa

� Marriage

� Inheriting

� Motor Vehicles

� Pension

� Care precaution

� Government Aid

� Identity Card

� Citizenship

� Divorce

� etc.