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Keys to Successful Leadership

That Will Inspire Extraordinary Results

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1. Share your vision for the school. 2. Observe, coach and develop your staff. 3. Provide meaningful and frequent communication 4. Be effective at resolving conflict. 5. Build a culture of customer service and care. 6. Provide exceptional education. 7. Market your school effectively. 8. Manage your school to contribute positively to the company.

Keys to Effective Leadership

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Identify and share the goals for your school.1. Improve Customer Satisfaction2. Increase Enrollment3. Make school a place teachers want to work

Use our Brand Promise to rally staff and communicate your

goals in an inspiring way!

Share the Vision

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Implement a culture where Teachers want to work Recognize and build on staff interests and strengths

Lead by example

Provide on going training Set attainable goals Follow Up Provide on going

feedback

Engage and Empower Staff

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Be approachable at all times

Use many forms of communication◦ eblasts, photos, progress reports, communicate to

parents how children are learning◦ Use informative anecdotal records

Listen and assess the needs of potential and current parents as well as staff

Make “good news” calls

Communication-Connection

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Proactive in identifying problems Effective conflict resolution skills Demonstrate consistency and fairness

Effective Problem Solving

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Understand the value of customer loyalty

Identify and take action on parent’s needs

Respond to customer satisfaction survey feedback

Provide peace of mind to parents ◦ Safe, clean, nurturing environment◦ Build sincere relationships◦ Regularly “check in” with parents

Customer Service

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Understand how to care for our children by:

Providing a safe place in a setting as nurturing as

home

Family style, healthy meals Help develop independence skills

Environments that promote self-care and self confidence

Implement Signature Activities

Provide Fun Filled Days

Care

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Exceptional Education◦ Developmental Appropriate Program◦ Evidence of Learning◦ Effectively Communicate the Curriculum and

Program to Parents◦ Kind Child Culture◦ Demonstrated Outcomes◦ Continually Evaluate

Teaching and Program

Thrive

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Use CRM Internal Events Effective Sales Skills SEO, Social Media Marketing Campaigns Reputation Management

Market Your School

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Make decisions that positively impact the overall financial success of the school

Take action based on tools and resources:◦ Score card, Demographics◦ P&L◦ Business Plan◦ BCAs for your school◦ Customer Satisfaction Scores

Take responsibility for results!

Manage the Business

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1. Leadership and Communication 2. Decision Making/Problem Solving 3. Customer Service 4. Care 5. Sales 6. Marketing 7. Teaching and Program 8. Financial Management

PCA Director Competencies

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Marketing – Julien Picard, Lisa Ramirez and Team

The Art of Closing the Deal – Kristen Hopten

Financial Team – Jennifer Janos and Team

Director Tool Box – Kathy Mikkelson, Angel Hesseltine and Team

Case Study – Paul Malek

Conference Presenters

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Agenda and Houskeeping