th%annual%general% meeting%of%members%acmo.lsstaging2.com/pdf/final_agm_2017_packager2.pdf · 2017....

40TH ANNUAL GENERAL MEETING OF MEMBERS

NOTICE

Friday, April 21, 2017 Registration: 9:00 a.m. Meeting: 10:00 a.m. Toronto Congress Centre North Building McKennit Room 650 Dixon Road Toronto, ON M9W 1J1 Association of Condominium Managers of Ontario 2233 Argentia Road, Suite 100 Mississauga, ON L5N 2X7 Tel: 905-‐826-‐6890, 1-‐800-‐265-‐3263 Fax: 905-‐826-‐4873 E-‐mail: [email protected] Website: www.acmo.org

AGM Agenda 1. Call to Order

2. Approval of Agenda

3. Minutes of April 22, 2016 Annual General Meeting

4. Minutes of February 17, 2017 Special Meeting of Members

5. Auditor’s Report for the 2016 Fiscal Year

6. Appointment of Auditors for the 2017 Fiscal Year

7. Election of Directors

8. President’s Address

9. Committee Reports

10. Other Business

11. Termination

Note: Online ballots and proxies must be filed no later than 5:00 p.m., Wednesday, April 19, 2017. No online submissions will be accepted after this date.

MINUTES 2016 Annual General Meeting

MINUTES of the 39th Annual General Meeting of the Association of Condominium Managers of Ontario held at The Toronto Congress Centre, Toronto, Ontario on Friday, April 22, 2016 Attendance in person (168) Howard Abbey, Laurie Adams, Maria Aitkenhead, Vladimir Aleksic, Bogdan Alexe, Joseph Annan, Chris Antipas, Babak Ardalan, Teresa Arena, David Arnold, Juliet Atha, Gary Atkin, Almir Bajraktari, Vatchik Balasan, Paul Black, Tania Blake, Pamela Boyce, Milovan Bozovic, Ron Britt, Robert Buckler, Tessa Burrows, Dini Calkin, Danielle Casha, William M. Chan, Judy Chau, Nicholas Chirametli, Cynthia Chung, Harold Cipin, Ciprian Paul Ciuca, Lori Clark, Carmelo Colangelo, Mary Ann Colbeck, William Colucci, Lee Cornish, Carrie Cowton, Angelo Dass, Illir Decka, Paul Di Iulio, Brian Dos Santos, Lori Dunlop, Henry Dwinnell, Julian Dyrmishi, F. Manuel Fernandes, Brigitte Finoro, Lidia Fintineanu, Heather Fitzgerald, Annette Fleury, Harven Fung, Dona Gamage, William Ganas, Eric Godaj, Angelica Gonzalez, Katherine Gow, Mircea Grecu, Shari Grenade, Lucy A. Guida, Tracey Gunn, Donna Guppy, Pawan Kumar Gupta, Tania Haluk, Steven Hill, Stella Ngan Sum Ho, Linda Hollyoake, Wayne Howell, Allyson Ingham, Ricardo Irivarren, Jeff Jeffcoatt, Beverly Jolicoeur, Viola Kalaja, A.J. Karim, Emma Kelly, Olga Khudyak, Mo Killu, Melissa Kirkaldie, Ledio Korkuti, Thomas Kortko, Tatiana Kouzminykh, Mirella Kovach, Lingaratnam Kularatnam, Sheila Lafrance, Zubin Lalkaka, Simon Lam, Bill Lang, George Larter, Paul Lau, Michael Le Page, Carmin Leandro, Andre LeBlanc, Betty FK Lee, Elaine Lee, Grace Pei Hwa Lee, Laura Lee, Chui King Leung, Eric Leung, Meleq Lila, Connie Liong, Stephanie Litschgy, John Locke, Murray Lusignan, Darlene MacDonald, Shawn Machado, Val MacNeill, Ellen Mahon, Raphael Maman, Ionel (John) Margarit, Jill Mark, Cheryl Marsden, Mark Marshall, Milka Matejic, Marilyn McBain, Marnie McBain, Dean McCabe, Audrey McGuire, Craig McMillan, Lyndsey McNally, Kevin Middleton, Stan Moneta, Anna Monti, Robert Moore, Stan Morris, Mike Mullen, Kimberley Mullins, Catherine Murdock, Yasmeen Nurmohamed, John Oakes, Madeline Oboroceanu, Jim O’Neill, Michelle Pacheco, Alexandra Paduraru, Biljana Pajic, Patricia Parrish, Peter Peachey, Richard Pearlstein, Kevin Peters, Remus Pirvu, Christopher Poland, Michaela Popescu, Frank Puchiele, Monie Qian, Dorina Ratiu, Eduart Reci, Patrick Robson, Allan Rosenberg, Brian Sachar, Parastoo (Paris) Sajedi, Vesna Saltagic, Kathleen Schmidt, Michael Sentenai, Gabriela Shand, Mitar Sijakovic, Andrea Silman, Joanne Simpson, Allan Steven, Robert Susnjar, Maria Tashos, Sokol Taullaj, Suzanne Toole, Aurelia Ventrella, Paulette Walker, Peter Webb, Bradley Wells, Robert Weinberg, Sean Wilde, Debbie Wilson, Bruno Wojnowski, Alice Wong, Susan Woo, Randy Rego.

Members of the Associates Executive in attendance: Armand Conant, Doug King, Andrea Lusk, Brian Horlick, Jason Tower. Attendance by proxy (79) Cristian Anastasiu, Margaret Bachorz, Jasmina Bahtijarevic, Cheryl Barker, Cassandre Beacock, Aurelia Beer, Lubko Belej, Attila Benyi, William Bloxam, Rosario (Ross) Boncori, Scott Brandreth, Constantin Burs, Olsi Cami, Devis Cekani, John Ngai-Chung Chan, Laney Choi, Winnie Chung, Heather Cormier, Felimon Cruz, Paula Davis, Mariana Dumitrache, Richard Ellis, Maria Finoro, Elena Folea, Dorian Germenji, Teresa Girardin, Caroline Graham, Susan Henderson, Scott Hill, Aleksandra Homesin, L. Scott Johnson, Paula Jordan, Mihaela Jurkovic, Pavlo Khomenko, Kyle Kingston, Prakash (Paul) Kotecha, Alice Leung, Kidie Lo, Glenn Luckasavitch, Kathy Massis-Aube, Dana Adriana Mateescu, Kayla McKale, Sandy McLeod, Alban Mendonca, Karen Mergler, Christine Miljak, Lesley Morton, Kiera Niezen, Ana Petrican, Alana Phelps, Brian Pinsent, Arben Puka, Vitore Puka, Ralph Raike, Karen Reynolds, Marina Rimniceanu, Sandra Roberts, Julie Rotolo, Heather Savory, Allen Schacht, Gabriela Schryver, Fraser Scott, Shelley Seaby, Adrian Sebu, Sarah Smarrelli, Augustine Tang, Paulo Tavares, Mary Thorne, Bill Tourloukis, Gabriel Vasile, Michelle Vasiliu, Ingrid Veerasammy, Corinne Vortsman, Laurence Winterkorn, Eric Wong, May Wong, Rachel Yip, Joanna Yue-Ying Yu, Cristal Zak. CALL TO ORDER The President, Catherine Murdock, called the meeting to order at 10:01 a.m. welcoming all RCM members, and introducing the head table. She recognized attending members of the Associates Executive Committee, and confirmed that Armand Conant had also been invited to attend the meeting to respond to questions of a legal nature should such arise. APPOINTMENT OF SCRUTINEERS The Chairman called for three volunteers to serve as scrutineers. Carmelo Colangelo, Eric Denage and Peter Webb volunteered and were confirmed. APPOINTMENT OF SECRETARY With the permission of the members, the Executive Director Amanda Curtis was asked to act as Recording Secretary for the meeting. Amanda Curtis read the notice of meeting and confirmed that it was circulated to all members in good standing on March 30, 2016, in accordance with the by-laws of the Association. She reported that the number of members required to constitute a quorum was 134 present in person and by proxy. As attendance clearly exceeded this number, the Chair declared the meeting properly constituted for business. Registration staff subsequently presented the official report showing 168 members present in person, in addition to which 79 valid proxies had been received.

APPROVAL OF AGENDA The Chairman questioned whether there was any other business to be brought before the meeting. There being none, the agenda was approved and closed as circulated. APPROVAL OF MINUTES Minutes of the 2015 Annual Meeting had been circulated in advance, and additional copies were available at the meeting. MOVED BY Cynthia Chung, SECONDED BY Joseph Anan, that the Minutes of the Annual Meeting of Members of the Association of Condominium Managers of Ontario held on April 24, 2015 be taken as read and accepted

MOTION CARRIED AUDITOR’S REPORT FOR FISCAL YEAR ENDED DECEMBER 31, 2015 The President called on Treasurer Robert Weinberg to present the financial report. Robert Weinberg referred to the written report and highlights as circulated in the AGM package. He noted that after ten years with a financial surplus, the board had invested in member service, branding and government relations to ensure that ACMO is well-known and respected as we move toward the licensing of managers. He advised the role of the elected treasurer is to review detailed monthly financial reports and approve accounts payable, and expressed appreciation to the very competent accounting staff at BB&C. Park Thompson addressed the Auditor’s Report and Financial Statements for the fiscal year ended December 31, 2015 confirming that it was a fair representation of financial activity and a clean and unqualified audit. The following clarification was provided in response to questions. The $200,000 advanced designation fund is set up to provide for development of the program and not an annual expenditure. There is no revenue or expense allocated to ACMO 2000 certification, as member firms pay for the audit; annual corporate membership dues are waived for certified firms. There were no expenses relating to the launch of member benefits in the 2015 fiscal, as these benefits are targeted for roll out in 2016. Other expenditures that may continue to require additional funding include expanded regional opportunities, continued representation of ACMO before Government, and public relations/communications. There being no further questions, the Chair thanked Park Thompson for attending the meeting and presenting his report.

APPOINTMENT OF AUDITORS FOR 2016 FISCAL YEAR MOVED BY Bogdan Alexe, SECONDED BY Kevin Middleton that Furlong and Company be appointed Auditors of the Association of Condominium Managers of Ontario for the fiscal period ending December 31, 2016, and that the Board of Directors be authorized to establish remuneration for the Association Auditor for the fiscal period ending December 31, 2016

MOTION CARRIED ELECTION OF DIRECTORS Dean McCabe, Chair of the Nominating Committee, presented the report of the Nominating Committee as circulated to members in advance of the meeting. In accordance with the Association by-laws there were three positions open on the 2016-2017 Board of Directors. He questioned whether there were any nominations from the floor, and no further nominations were received. MOVED BY Brian Sachar, SECONDED BY Peter Webb that Nominations for the 2016 elections be closed

MOTION CARRIED The following six candidates addressed the meeting: Annette Fleury, Craig McMillan, Catherine Murdock, Robert Weinberg, Sean Wilde, Bruno Wojnowski Ballot forms had been provided at registration, and Dean McCabe confirmed that to preserve the integrity of the voting process, online votes could not be revoked and replaced by a ballot to be completed at this meeting. Following the collection of ballots, Dean McCabe passed the sealed envelope with the results of online voting to the scrutineers who then left the room to compile the results. PRESIDENT’S ADDRESS Catherine Murdock presented her report, recognizing fellow directors for their extraordinary commitment and time spent on ACMO activities. She commented on the passage of Bill 106, the January planning retreat, the unprecedented growth in course enrolment and RCM applications with 889 RCM members at the time of this meeting, the launch of new member benefits, and the commitment to brand development. In closing, she thanked the ACMO staff and BB&C Management Services for their patience, understanding and knowledge at a critical time in the history of the Association. COMMITTEE REPORTS The Chairman commented on the excellent work of all committees as demonstrated in detailed reports.

Katherine Gow presented additional detail on behalf of the Communications Committee sharing the findings of the retained PR consulting firm, which included being “loud and proud”. ACMO is positioned as being the recognized single resource for condominium managers. Debbie Wilson reported on Luncheon & Regional Committee activities, emphasizing the success of events in centres across the province. ELECTION REPORT The scrutineers provided their report, and the election results were read to the meeting. The following members were elected to serve a three-year term of office: Catherine Murdock, Robert Weinberg and Bruno Wojnowski. Dean McCabe thanked all candidates for allowing their name to stand for election, and encouraged them to remain actively involved. MOVED BY Peter Webb, SECONDED BY Marnie McBain that the ballots cast at this meeting be destroyed

MOTION CARRIED Catherine Murdock expressed her personal appreciation and that of the members to retiring director and executive member Laurie Adams. OTHER BUSINESS Education – It was questioned whether ACMO might budget for the provision of more education so that boards of directors better understand the role of professional managers. The subject of supplementary educational opportunities was referred back to the board. Board updates – AJ Karim asked that the quarterly board updates introduced in the last year be continued; and it was confirmed this would be done. Bodgan Alexe extended thanks to ACMO directors and many committee members for their commitment to the future, expressing belief that the Association remains strong after 39 years

TERMINATION There being no further business to be brought before the meeting, the Chairman declared the meeting terminated at 11:29 a.m.

MINUTES

Special Meeting

MINUTES of the Special General Meeting of Members of the Association of Condominium Managers of Ontario held at The Toronto Congress Centre, Toronto, Ontario on Friday, February 17, 2017 Attendance in person (84) Howard Abbey, Laurie Adams, Babak Ardalan, Juliet Atha, Mark Billet, William Bloxam, Ron Britt, Robert Buckler, Jim Buhagiar, Dini Calkin, Danielle Casha, Domenic Chiarini, Cynthia Chung, James Church, Harold Cipin, Lori Clark, William (Bill) Colucci, Giocanna Costa, Carrie Cowton, Michael Cuthbertson, Claudia Damaren, John Damaren, Lena DaRocha, Brian Dos Santos, Henry Dwinnell, Julian Dyrmishi, Clive Foran, Harven Fung, Katherine Gow, Lucy A. Guida, Cheryl Harper, Anthony Irwin, Gazmend Isaj, Murray Johnson, Voila Kalaja, A.J. Karim, Olga Khudyak, Lingaratnam Kularatnam, Sheila Lafrance, Simon Lam, Marlin Lapointe, George Larter, Ginger Lebrun, Laura Lee, Eric Leung, Annie Li, Fred Maggiacomo, Milka Matejic, Marnie McBain, Dean McCabe, Keren McDonald, Audrey McGuire, Stan Moneta, Stan Morris, Kimberley Mullins, Jennifer Nguyen, Peter Peachey, Richard Pearlstein, Christopher Poland, Ardian Ramaj, Maria Rasile, Rosalinda Reales, Marie-Aimee Rochon, Vadim Seagal, Anthony Seljak, Michael Sentenai, Gabriela Shand, Sanjay Sharma, Ari Soroka, Adelina Sottile, Judy Statham, Allan Steven, Anna Suters, Sandra Swiatlowski, Anita Tang, Maria Tashos, Sokol Taullaj, Frances Tsoi, Sarah Vahrmeyar, Peter Webb, Robert Weinberg, Bruno Wojnowski, Joanna Yue-Ying, Shitu (Kenny) Zhong. Attendance by proxy (67) Susa Acker, Cristian Anastasiu, Susan Anderson, Gary Atkin, Cassandre Beacock, Lubko Belej, Attila Benyi, Paul Black, Christina Brown, Nancey Charron, Steven Christodoulou, Felimon Cruz, Mark Daye, Terry Ferster, Annette Fleury, Sandra Foulds, Teresa Girardin, Caroline Graham, Cindy Gretton, Tracey Gunn, Victoria Hamilton, Renee Hammond, Shane Haskell, John Hickey, Scott Hill, Steven Hill, Pavlo Khomenko, Bill Kieswetter, Kyle Kingston, Andre LeBlanc, Karolina Lesniowska, Kidie Lo, Irene Luna, Darlene MacDonald, Val MacNeill, Ellen Mahon, Raphael Maman, Kayla McKale, Sandy McLeod, Lyndsey McNally, Karen Mergler, Mike Mullen, Dawn Noseworthy, Brigitte

Nutter, Ana Petrican, Sandica Plesa, Arben Puka, Lynn Radigan, Greig Rexworthy, Karen Reynolds, Gabriela Schryver, Fraser Scott, Guido Serfini, Sharon Shaver, Joanne Simpson, Robert Susnjar, Paulo Tavares, Mary Thorne, James Vrolyk, Janine Wallace-Rivard, Danielle Webb, Bradley Wells, Sean Wilde, Lisa Wilson, Eric Wong, Frank Wong, Ruth Wormitt. CALL TO ORDER The President, Robert Weinberg, called the meeting to order at 10:01 a.m. welcoming all members, and introducing Mario Deo who had been invited to attend the meeting to respond to questions of a legal nature should such arise. APPOINTMENT OF SCRUTINEERS The Chairman called for three volunteers to serve as scrutineers. Lingaratnam Kularatnam, Marnie McBain and Peter Webb volunteered and were confirmed. APPOINTMENT OF SECRETARY & NOTICE OF MEETING With the permission of the members, the Executive Director Amanda Curtis was asked to act as Recording Secretary for the meeting. Amanda Curtis confirmed that the Notice of Meeting was circulated to all members in good standing on January 25, 2017, in accordance with the by-laws of the Association. Copies of the Notice, together with other materials were also available at this meeting. She reported that the number of members required to constitute a quorum was 150 present in person and by proxy, and that quorum had been reached. Registration staff subsequently presented the official report showing 84 members present in person, in addition to which 67 valid proxies had been received. MEETING REGULARLY CONSTITUTED The Chair declared the meeting properly constituted for the transaction of business. He noted this meeting had been called for the sole purpose of receiving and confirming a Special Resolution to change the number of directors of the Association; and reminded members that in accordance with section 1.01(h) of By-Law No. 2 of ACMO, a Special Resolution means a resolution confirmed with or without variation by at least two-thirds of the votes cast at the meeting both in person and by proxy. He advised that voting would be by a show of hands, unless the outcome is unclear, in which case the voting cards issued at registration would be used and collected and counted by the scrutineers.

APPROVAL OF AGENDA In the interest of time, and as the monthly education session was scheduled for later in the meeting, the Chair requested that if possible any other business be held over to the Annual Meeting which would be held on April 21st. There being no new items of business to come before the meeting, the Agenda was approved and closed as circulated. SPECIAL RESOLUTION The Chair presented highlights of the proposal to increase the ACMO board from 9 to 11 in 2017, to 12 in 2018, and 13 in 2019; and further to provide for regional representation as addressed in the supporting Guideline. In response to question, it was confirmed that section 6.02.2 of the By-Law requires that the Nominating Committee have regard to geographical representation, as well as such other selection and skills criteria as established by the Board, and also states that there be no more than two representatives from the same company on the board. The Guideline tabled added more specificity to this clause, with flexibility to change. Further, it was confirmed the geographic boundaries could be reviewed and modified as deemed necessary. With respect to the practicality of a larger board, directors advised that travel and accommodation would be covered by ACMO and that this policy is already in place for those travelling from out of town to attend meetings held in the GTA. In addition it has been suggested that full day face-to-face meetings may be held quarterly instead of holding shorter meetings on a monthly basis. It was questioned whether consideration had been given to increasing the number of officers rather than expanding the board to thirteen. However, 7.01 of the By-Law states that an officer must be a director of the Association. With respect to ACMO’s legal status, Mario Deo advised the Association is incorporated under the Ontario Corporation’s Act, Part III Corporations Without Share Capital. By-Law #2 currently in place resulted from a comprehensive review by legal counsel in preparation for the Ontario-Not-For-Profit Corporations Act, which it is anticipated will come into effect in 2018 or 2019. The Chair called on Vice-President Audrey McGuire to read the Special Resolution to the meeting, as follows: WHEREAS the number of directors of the Association has been fixed at NINE (9) Directors under section 4.01 of By-Law No. 2 of the Association;

AND WHEREAS the Board of Directors of the Association desires to increase the number of directors of the Association from NINE (9) to ELEVEN (11) directors effective the 2017 annual elections, to TWELVE (12) directors effective the 2018 elections, and to THIRTEEN (13) directors

effective the 2019 elections, and has passed a resolution to that effect, subject to member approval; NOW THEREFORE BE IT RESOLVED as a special resolution pursuant to section 4.01 of By-Law No. 2 of the Corporation that the number of directors of the Corporation and the number of directors to be elected at annual meetings of the members is hereby determined to be (i) ELEVEN (11) directors effective the 2017 annual elections; (ii) TWELVE (12) directors effective the 2018 elections; and (iii) THIRTEEN (13) directors effective the 2019 elections. MOVED BY Audrey McGuire, SECONDED BY Laurie Adams that the Special Resolution of the Members as read to this meeting be recorded in the minutes in its entirety and confirmed.

MOTION CARRIED with FOUR (4) AGAINST

Stan Morris recognized incumbent directors for proactively addressing the need for provincial representation and board continuity as we move into an era of provincial regulation for condominium managers. TERMINATION There being no further business to be brought before the meeting, the Chairman thanked members for their comments and direction, and declared the meeting terminated at 10:35 a.m.

40TH ANNUAL GENERAL

MEETING OF MEMBERS

BOARD NOMINEES

REPORT OF THE NOMINATING COMMITTEE

There are five (5) open positions on the ACMO Board of Directors to be voted on at the Annual

General Meeting, and by electronic mail ballot. Scrutineers appointed at the Annual Meeting will

take into account the number of votes cast for each candidate, as well as recently approved new

criteria and requirements for there to be at least one director from each of 4 geographical

regions.

CANDIDATES (BIOS & PLATFORMS attached)

Candidate ACMO Region

Deborah Bechard, R.C.M., Condos Plus Property Management Inc. West

Claudia Damaren, R.CM., GPM Management Inc. GTA

Michael Feherty, R.C.M., Feherty Property Management GTA

Shane Haskell, R.C.M., Lionheart Property Management West

Steven Hill, R.C.M., Whitehill Residential GTA

Anthony Irwin, R.C.M., CIE Property Management & Consulting Inc. GTA

Laura Lee, R.C.M., DEL Property Management Inc. GTA

Kevin Middleton, R.C.M., Daniels Home Management GTA

Edmond Prifti, R.C.M., AA Property Management GTA

Matthew Redman, R.C.M., ICON Property Management Ltd. GTA

Debbie Wilson, R.C.M. East

The successful Candidates will serve a 3-year term of office together with the following 6

directors who are completing their terms of office as noted below:

Serving the 2nd year of a 3-year term:

Catherine Murdock, R.C.M., DEL Property Management GTA

Robert Weinberg, R.C.M., Percel Inc. GTA

Bruno Wojnowski, R.C.M., Brookfield Condominium Services GTA

Serving the 3rd year of a 3-year term:

Katherine Gow, R.C.M., Brookfield Condominium Services GTA

Dean McCabe, R.C.M., Meritus Group Management Inc. GTA

Audrey McGuire, R.C.M., Larlyn Property Management Ltd. West

DEBORAH BECHARD, R.C.M. Property Manager

Condo Plus Property Management

I started my career as a property manager in 1999. I have been managing condominiums for 15

years and have had my RCM for 13 years. I currently manage 11 condominium properties. My

portfolio includes highrise and townhouse units, as well as a land lease community. Prior to

property management, I worked in the fields of broadcasting, real estate and media sales. I have

previously served on the Board of Directors of CCI, Windsor Chapter and volunteered at my local

animal shelter.

Why did you choose to run for the ACMO Board?

When I started my career, our industry was still learning how to adapt to the Condominium Act,

1998 that had recently come into force. Now we are gearing up to do the same for the pending

implementation of Bill 106. I feel that having gone through this once already, I can contribute some

insights to the process for my fellow managers. I previously worked in real estate sales, which is a

licensed profession. I also managed many rental properties, and have been a frequent attendee at

the Landlord Tenant Board over the years. With the pending licensing of condominium managers

and the implementation of a condominium owner dispute resolution authority, I have relevant

experience to contribute to our profession.

What do you see as being ACMO’s biggest challenge(s) in the coming 1 to 3 years?

The licensing of condominium managers is one of the biggest challenges I foresee. There are so

many details to be worked out. If we, as an industry, do not get it right, we may lose seasoned

managers whose experience is vital. We may also discourage young, new blood from entering our

profession. The life of a condominium manager, while uniquely rewarding, is also uniquely

challenging. We need to find a way to work with our people to ensure licensing is as convenient and

stress free as possible.

How should ACMO react to the changing condominium landscape?

ACMO must work to ensure support systems are in place for condominium managers and

management companies. The increased workload of Bill 106 and impact on the day to day

operations of managers has to be acknowledged and dealt with as an industry. It is also important

that ACMO provide resources and implement policies that are equally available and feasible Ontario

wide. Something that is easy and convenient for a manager in the GTA may be all but impossible

for a manager in Southwestern or Northern Ontario.

CLAUDIA DAMAREN, R.C.M. Property Manager

GPM Management, Inc.

Claudia began her career in the residential sector in 1994. She eventually worked her way up to the

position of Property Manager overseeing a large portfolio for local investors. She worked in that

market until 2003, and has been involved with Condominium Property Management ever since.

Along the way she continued developing her Condominium Management skills and in August 2005

was very pleased to attained her RCM designation. Claudia's strong belief in the education and

training of our future managers led her to working as an instructor through Humber College where

she has been teaching the Law and Admin classes since 2014.

Her strong desire to volunteer provided the motivation to participate in and help raise thousands of

dollars for the Weekend to End Breast Cancer cause.


The saying "you get what you give" is a very strong motivator. I personally have reaped the

industry's benefits through ACMO and its members education, networking, and support. The

industry people that I admire have all volunteered in one way or another, giving their time,

experience, and believing in a professional career for property managers through ACMO. My focus

will be on continuing to build on the strength of the education offerings developed by ACMO, and

ensuring the programs are available to all. Along the way I will work to grow our membership base

through the new opportunities that are coming our way.


The biggest challenge will clearly be to maintain the loyalty and support for the Association and for

the RCM designation and to grow its membership base. In light of the upcoming legislation

amendments and new regulations, there will be continued competitive pressures on our

Management Firms and their employees and ACMO needs to provide benefits and services that are

both beneficial and desired. Education, moral, and mental support will be essential to maintain and

successfully transition our industry while we prepare for the upcoming changes.


The focus should be on ACMO branding, and more specifically on RCM branding. Under the draft

regulations, a manager may be licensed without being an RCM. We will need to create an

atmosphere where individuals and companies know they obtain great value for their membership

dollars. ACMO will need to develop strategies to attract those members that participate in the

organization because of the value it has to offer and because they want to be part of an

organization with other like minded individuals. ACMO has built its membership base over the

decades by providing education and other services that are attractive to its members. Associates

belong because they know they are dealing with professionals that share the same beliefs in being

part of an organization that is there for its membership.

MICHAEL FEHERTY, R.C.M. Owner, Operations Manager

Feherty Property Management, Inc.

Owner and Operations Manager of Feherty Property Management Inc. since 2013.

FPMI is located in Newmarket and serves the north end of the region as well as Durham and Simcoe

county.

Received R.C.M. designation from ACMO in 2015.


Primarily to give ACMO a voice in York Region.

As a relatively new R.C.M. I have been impressed with the professionalism that ACMO brings to the

business of property management and I would like to do my part in further promoting the

profession.

Through my involvement with a fast-growing property management firm, I have had an opportunity

to observe ACMO through its R.C.M. program and to appreciate its efforts in the governance of

property management as a self-regulated profession.


One of the biggest challenges will be to ensure that the replacement of the 1998 Condominium Act

results in an upgrading of property management as a profession as well as protecting the rights of

property managers and condominium owners.

Condominiums can come in some vastly differing types (e.g. GTA high rise versus rural townhouses)

and ACMO must ensure that its property managers are either fully qualified for all challenges or are

sufficiently specialized to concentrate their efforts on a particular type of condominium.


ACMO must make sure, through its R.C.M. qualification program and in subsequent professional

development and quality assurance courses, that its managers are properly equipped for changes in

the condominium business. This can best be done by continuing education courses and a

professional re-designation system. It may also be beneficial for ACMO to consider specialist

categories within the R.C.M. designation to be added following further post R.C.M. courses and

examinations.

ACMO should also encourage continued involvement of members in ACMO governance through

Board/Committee participation together with attendance at seminars and social functions.

SHANE HASKELL, R.C.M. CEO & President

Lionheart Property Management, Inc.

Shane is the founder, owner and CEO & President of Lionheart Property Management Inc.

Responsible for the day to day operations of Lionheart Property Management, Shane comes with a

number of years’ experience in the financial industry, marketing, project management and the real

estate industry. Also licensed as a Sales Representative with RE/MAX Advantage Realty Ltd

Brokerage, Shane has great knowledge of the property management industry. Shane is a Registered

Condominium Manager (RCM) with ACMO. Shane sits on various committees such as the Board of

Directors and Communication and Marketing committee of the London Property Management

Association, the Communications committee of ACMO and also sits on the Old South Business

Association executive committee, the Data Management and Business Rules Advisory committee of

the London & St. Thomas Association of Realtors.


Being part of the ACMO Communication committee has allowed me to offer my expertise in the Southwestern Ontario market, helping the organization focus on the communication objectives. Running for the Board will allow me to continue to deliver this but on a larger scale and help shape and advance the industry. What do you see as being ACMO’s biggest challenge(s) in the coming 1 to 3 years? The biggest challenges I see are: - showing the industry the value behind the organization to licensed managers and why they should become connected/member. - it’s in the power of the organization to deliver the networking, the resources to advocate for the industry and create a strong and evolving community. - forming the community of associates, the managers and the power of delivering value to the Condo communities in which we serve. How should ACMO react to the changing condominium landscape? ACMO should show that they're in support of the changing landscape, and a leader in the advocacy of advancing the industry for the overall good of the condo community.

STEVEN HILL, R.C.M. President

Whitehill Residential

Steven has more than 25 years of experience in the property management industry.

Since his career began as assistant in a condominium building, Steven has actively progressed

through every position until he achieved Senior Vice President where he was personally responsible

for a diverse portfolio of over 130 buildings before starting his own company, Whitehill Residential.

Over the twenty-five years, Steven has faced nearly every property management situation with

integrity. This includes challenging the industry to consistently improve by leading two industry-

changing lawsuits and managing numerous total-building retrofits. His expertise and personal

standards are available to each and every one of his staff.

Steven is an industry leader and is active in several associations and speaking engagements. He is

president of the board of RCO (Resilient Communities Ontario) and served on the ACMO Ethics

Committee for 4 years.


ACMO is the leader in condominium management and I believe in the importance of protecting the values and expectations of the community. ACMO does a lot for the community and I believe in giving back to the community and would like to play an active role in the decision-making and contribute to the social change. A large part of acting as a director is about being able to work with others and engaging the audience. I am passionate about education, engagement, equality and diversity. We all like a challenge and I would be honoured to help shape the future of condominium management. What do you see as being ACMO’s biggest challenge(s) in the coming 1 to 3 years?

The biggest challenge the industry will face in the next 1-3 years will be meeting the increasing expectations of not only the condominium boards but also the membership. Creating distinction in the marketplace so that the membership and the Boards can tell the difference between us and the competition. How should ACMO react to the changing condominium landscape? The difference between excellence and irrelevance will come down to this – can we be nimble and adapt to all of the changes and disruptions that will be faced? The competitors will change – both who they are and how they serve the industry. The boomers will leave and take all of that institutional knowledge with them. The people who replace them will bring a totally different set of expectations. The regulatory and political environment will change. The culture we need to attract the really smart, driven people necessary to win in this type of world will change.

ANTHONY IRWIN, R.C.M. Property Manager

CIE Property Management & Consulting, Inc.

Anthony has worked in our industry coming up to 15 years, and during his time, he has had the

opportunity to work with many different types of condominium corporations, all with varying

successes and challenges. The diversity in the “career” portfolio he has been involved with has

helped him grow in and better his service to our industry.

Currently, Anthony is a partner in CIE Property Management & Consulting, Inc. which is based out of

Milton with offices in Waterloo and Orangeville. In addition to Metropolitan Toronto, Peel Region

and Halton Region, CIE Property Management & Consulting, Inc. proudly serves the

Kitchener/Waterloo/Guelph and Cambridge areas to the west as well as Dufferin County to the

north of the GTA.

He has served on several volunteer boards with various responsibilities including finance,

communications, leadership and community outreach. Anthony has always been a strong believer

in helping the less fortunate and giving back to communities. “Albeit, I am sure the operations of

ACMO differ from the Boards that I have served on, I believe that the experience from my time on

those Boards in addition to my experience in our industry will be a benefit to our Association and its

members.”


I have worked in our industry coming up to 15 years and I have benefitted both personally and

professionally from the hard work and support of those members that have served to this point. I

feel it is time for me to be able to make a difference and provide the support to our members as

our industry evolves and grows. I would like to be a part of that continuing evolution and help OUR

organization adapt its operations in light of the changes to our profession.


Maintaining its relevance with Property Managers in light of legislated changes. Maintaining its

membership and growing membership.


ACMO has already started by passing new bylaws to ensure representation in our industry is from a

broader geographic area.

By working to ensure that its education continues to be the leading edge and desired destination

for learning in our industry.

By creating a plan to ensure that Property Managers continue to see the benefits of membership

and will want to continue as members.

By reviewing its operating costs and ensuring they are reasonable in comparison to its 3-year plan.

LAURA LEE, R.C.M. Senior Condominium Manager

Del Property Management, Inc.

I have been in Condominium Management for almost 30 years in all positions from administrator, manager, district manager to management company owner to my current position as a Senior Condominium Manager. I attained my RCM in 1992 and my ACCI in 2001 and have been a member of both ACMO and CCI Toronto ever since. Some of the best years of my career were when I sat on the ACMO Board of Directors and was involved in the industry. In 2008 I made a very difficult decision, having served seven years as a board member I was required to step down as a result of starting a new business training wheel. During my tenure on the board and prior to being on the board I sat on various committees including but not limited to the education, membership, marketing, ACMO 2000 and ethics committee. I held the position of Treasurer and President. Many of you know me as mentor and teacher as I taught at Humber College, Mohawk College on-line and in-house educator for all four courses. In 2005, I developed the refresher course to assist managers in preparing for the RCM exam which has proven very successful. I would appreciate your support in selecting me as your candidate for the ACMO Board of Directors. Why did you choose to run for the ACMO Board? My platform is simple - I would like to use my talents and abilities to help the ACMO Board enter into the new era of licensing. I believe strongly in our Association and all that it has to offer and would like to work along side with colleagues to reach those managers who are not currently RCM's, yet may be eligible to write the challenge exam based on experience. To grow our membership and see this industry flourish. What do you see as being ACMO’s biggest challenge(s) in the coming 1 to 3 years? The licensing of managers and the changes in the Condominium Act are major challenges for ACMO in the coming years. I was on the ACMO board when the Condominium Act 1998 was put in force and assisted in the education component across Ontario. In addition to the above, we have CAI (U.S. counterpart of ACMO) trying to penetrate into Canada and obtain membership. For many years during my tenure as board member we attended and established relationships with CAI members. We need to work with this Association to collaborate without having them come and dominate. How should ACMO react to the changing condominium landscape? ACMO is and always will be a leader in this industry. We need to continue to be ahead of our time by

being proactive in organization, penetration in Ontario and education. We need to continue to be

recognized for providing the best education to equip managers for a career in property management.

We need to work closely with the new governing bodies to ensure our best interests as Managers is

looked after.

KEVIN MIDDLETON, R.C.M. Senior Property Manager

Daniels Home Management

My career started as a part-time administrator for a hi-rise Condominium in Richmond Hill with St.

George Property Management. Bob St. George (Founding member and former ACMO President)

encouraged me to take the RCM Courses, and in December 1992 I received my RCM Designation. My

career over the next 25 years would take me to Kingston & Vancouver and I have worked for many of

the larger PM firms including Del, Wilson Blanchard, ICC Property Management, Simerra/First Service

and now to Daniels Home Management. A number of years ago I was approved to teach the RCM

program. When I was in Vancouver I completed the requirements for Strata Managers Licensing

Program and was Vice-President of the CCI Vancouver Chapter. I have also been a member of the

Advanced Designation Committee for the past 2 years.

In my personal life outside of the PM industry, I was president of the Kiwanis Club of North Vancouver

and a very active member in many different Chambers of Commerce in Ontario & BC.


Over the past few years I have considered running for the ACMO Board and this year decided to put my

name forward. Having been involved in the industry for over 25 years I have seen a lot of change and

feel that we are heading into an exciting time for our industry. With the new Condominium Act and

upcoming requirements for Manager licensing, ACMO is positioned to continue to be the leader for

training and education for Property Managers. We need to ensure that Condo Managers are proud to

continue to put the RCM Designation after their name.

As we move our way through the new era we need to ensure that we keep ACMO relevant by providing

excellent Training, Benefits & Services for PMs.


With the coming changes in Legislation it will be important that ACMO continues to provide premium

training and growth opportunities for the leaders in our industry. It may be difficult for some Managers

and Management Companies to justify the costs of maintaining both the Managers Licence and the

ACMO Membership fees.

With the additional training and education opportunities that ACMO is looking to roll out over the next

few years, we are ready for the future and the next 40 years. When I was in BC I completed

requirements for the Strata Managers Licensing program, and frankly their program paled in comparison

to the detail and professionalism of the RCM Courses that we have been working on and improving for

the past 30 + years.


We need to continue to be the leaders and embrace the future of our industry. The Condominium

growth, throughout the province and in particular the GTA, is tremendous and we need to continue to

ensure we are the first place people look for advice and information on where the industry is going.

EDMOND PRIFTI, R.C.M. Principal, Property Manager

AA Property Management & Associates

Graduated in Political Sciences in 1986, Major in Philosophy. Assigned and worked in Trade Union

field overseas where gained sufficient knowledge in dealing with union matters, conflict resolutions

and other labour market related matters.

1997 - 2003 worked as head of security at Andersen Accounting Training Centre in Saint Charles,

Illinois, USA. Extensive experience in implementing specific safety and security measures to the

clients.

Completed Allied Business Schools Inc. in 2006 with the Registered Property Manager R.P.M.

designation, an accreditation recognized in the United States for qualification in the International

Real Estate Institute by its Board of Directors.

2006 commenced work as a property manager with AA Property Management & Associates. Earned

R.C.M. designation in 2009 and became the managing partner with the firm in 2010. Currently, I am

the President of AA Property Management & Associates which has been in operation since 1986

with over 25 years affiliation with CCI and ACMO.


I believe that there is always room for improvement or betterment in every aspect of human

activity. Condominium property management is now heading to transitions which will define the

contour of our profession. I believe to have encouraging thoughts which may help this association

through this transition.


The biggest challenge for ACMO is to prove the legitimacy of its existence in the light of forthcoming

changes. It has to be proved to the members and to the government that the association is and will

be needed in the years to come.


Define its platform, duties, responsibilities and its rights if not done already. Set up the triple

symbiotic reports with the condo governing body and most importantly with its members. Explore

options to help the members and proclaim the help platform to them. Revisit the fee structure and

find ways to be needed going forward.

MATTHEW REDMAN, R.C.M. Senior Executive Property Manager

Icon Property Management

I started my Condo Management career with a small family owned firm in 2001. There were just 16

Condominiums in the portfolio but I had the opportunity to work on all of them under the direction of

the Owner. I realized later that it was an odd operational model but it worked and it allowed me to be

involved in a wide range of issues early in my career

My next Property Management role was with Direct Energy. As part of their Facilities Management

Team I managed their portfolio of leased and sub-leased properties all over South/Central Ontario.

Then came Maple Ridge and Brookfield where I was focused on addressing major repair projects.

I’m currently with Icon Property Management, working with a number of Corporations in the Liberty

Village area. Having completed my RCM in 2015 I now find myself looking at how I can become more

involved with ACMO.


I have wanted to reach out to ACMO to offer my time in whatever way would be useful for a long time.

Unfortunately, like so many busy managers, the time to actually do that never seemed to be there.

After going through the process of preparing to teach one of the ACMO courses recently I realized I

could make the time to do more with ACMO and that I am really looking forward to that possibility.


I believe Education is the key. Education for our members should be a priority at all times but the need

to address the changes resulting from the implementation of Bill 106 will be a challenge that we as

individuals and as an association need to meet head-on and with professionalism.

Adapting to change is a key component of maintaining our client’s faith in us as professionals. Since they

will be looking to us educate them on these changes we need to be properly prepared.

The current ACMO Board have been working on this issue for some time now, and I would like to offer

my support on this important issue.

Beyond the education component I believe that doing whatever we can to rehabilitate the public’s

perception of “Condo Manager” in the face of the negative press we suffer from time to time and

working diligently to towards the goal of a standard perception of our members as “ethical” and

“professional” should be a key component of the association's focus.


Effectively responding to change in one’s environment is not only a key to success but it's essential to

survival. Personally, I would choose a "Utilitarian" approach to our response to the changes we need to

address. Specifically, I would always be looking for the solution that best benefits the greatest number

of the people we represent.

DEBBIE WILSON, R.C.M.

I have been in the condominium property management business for many years. This year I can

celebrate as a 25-year RCM member. I have been on the Board several times.

I have had experience working for many companies throughout Ontario. Had many experiences

with Condominium Management and am able to mentor others as a result.

Home is Ottawa and while I did work in Toronto for the past year, I am now returning to Ottawa. In

returning to Ottawa, I would like to run for the position in Eastern Ontario for the ACMO Board. I

would also like to continue to be involved in the Regional events to provide education throughout

Ontario.

I am also returning to teaching the ACMO courses as I have truly enjoyed doing this in the past.


I think it is important to provide input from throughout Ontario. I have in the past reminded the

Board we represent Ontario.

This will be an important year at ACMO with the licensing of Property Managers about to begin and

I would like to continue to be part of the ACMO Board in taking the next step to a higher

designation.


ACMO will need to continue to step forward as the leader in Condominium Property Management.

So it is necessary that we are acknowledged as the educator in this role as a Canadian organization.

More requirements for education throughout Ontario will be needed. ACMO will need to offer

more conferences and opportunities for managers to be able to turn to them as we go through all

the changes that will come with the new Act and regulations.

The saying SLOW AND STEADY comes to mind. When you are the best don’t jump to react but,

continue on the right path. ACMO is doing a great job and should continue.


ACMO should continue to shine and grow as the condominium landscape changes. There was no

legal requirement in the past to be a member of ACMO or to get an RCM designation. However,

more than 1,000 people in Ontario did this. Now the Ontario Government is making it a legal

requirement to be licensed to work as a Property Manager in this business.

ACMO needs to continue to grow to support its members in dealing with all the changes that come

its way as the leader in the industry.

Other organizations or people will try to become part of the condominium landscape, but ACMO

will continue to rise above and be the one that condominiums turn to for professional

Condominium Management services.

40TH ANNUAL GENERAL

MEETING OF MEMBERS

SUMMARY OF ANNUAL REPORTS

Associates

Awards

Certification & Standards & Condominium Management Standards Council

Communications

Ethics

Government Relations

Member Benefits

Professional Development

Regional & Luncheons

ASSOCIATES EXECUTIVE (AEC)

Mandate: To actively promote and support ACMO’s 40 years of proactive leadership in the Ontario Condominium Management sector as the effective liaison between Condo Managers; Property Management Companies; Professionals; Trades & Suppliers.

The AEC is a dedicated group of industry experts who respond to the ACMO Board directives. The AEC team shares monthly reports on committee activity, and brainstorms on relevant issues, providing an assessment of potential implications, proposed actions and recommendations to the ACMO Board for their consideration and decision as needed or requested. As the Chair I collaborate with Vice-Chair Andrea Lusk and the AEC committee members to support the goals, growth and continued strength of ACMO’s leadership.

During the past year a key undertaking of the AEC has been a full review of our committee guidelines to ensure they properly reflect current ACMO procedures. The new guideline gives greater flexibility to the size of the committee, provides for renewal and succession planning, and requires that at no time shall there be more than 3 members from any one trade/profession sitting on the committee. The committee structure now calls for a maximum of 16 and minimum of 10 members.

As individual Committee Reports show, this year saw significant activity in the Communications & Marketing; Member Benefits and Awards; and expansion of the Regional & Luncheon committee venues and events; as well as a redefining of the C&S Committee.

Most Committees include Associates as well as RCM members, and the AEC is proud to put forward additional committee participants. The 2016 AEC committee was comprised of 13 members, who served on the following committees:

• Certifications & Standards - Brian Antman & Brian Horlick (Chair Robert Weinberg)

• Condo Conference - Sally Thompson (Chair Catherine Murdoch)

• Communications & Marketing - Henry Jansen & Ben Tabesh (Chair Katherine Gow)

• Member Benefits - Jeff Jeffcoat & Jason Tower (Chair Allan Rosenberg)

• Professional Development - Melanie Gibson (Chair Catherine Murdoch)

• Regional & Luncheon - Armand Conant & Patricia Elia (Chair Debbie Wilson)

Sincerely. Doug King Chair, Associates Committee

AWARDS

Mandate: to annually solicit nominations and submissions for key ACMO Awards and to provide for a confidential and objective judging process; the Awards Committee will make recommendations on program improvements as periodically required.

In 2015 the ACMO Awards Committee developed and put into effect a new process for the nomination and selection of awards recipients. The following were the two most significant changes:

1. Awards were reviewed and rebranded to recognize those who have gone above and beyond in their specific roles within our industry. Awards are now Manager of the Year (ACMO’s premier award), Leader of the Year, Associate of the Year, Donna Farr Education Award, Genesis Award and a Special Recognition Award.

2. The appointment of an autonomous Awards Selection Committee comprised of lawyers, engineers, accountants, and chaired by an ACMO Life Member.

2016 was the second year of the new procedure, and response to our Call for Nominations as well as the Gala Luncheon held on October 28th was outstanding.

We will continue to revisit the criteria and procedures to ensure this important program is kept fresh and meaningful. At this point, however, I would like to acknowledge and thank the 2016 Selection Committee who had the difficult task of considering multiple submissions, which I’m told were of the highest caliber, and then selecting a winner from each group. They were: John Abedrabbo, Polyzotis & Co., Armand Conant, Shibley Righton LLP, James Davidson, Davidson Houle Allen LLP, Peter Leong, WSP Canada, Sally Thompson, Synergy Engineering and Chair, John Oakes, RCM and ACMO Life Member, as well as our Executive Director Amanda Curtis who served as staff liaison to the Committee.

To those who received awards, we applaud you for your dedication to professionalism within our industry.

- Manager of the Year – Sarah Smarrelli, RCM - Leader of the Year – Michael Le Page, RCM - Associate of the Year – Kim Coulter - Donna Farr Education Award – Catherine Murdock, RCM - Genesis Award – Nicholas Chirametli, RCM - Special Recognition Award – Murray Johnson, RCM

Particularly worthy of mention is the number of nominations received for the Genesis Award, which recognizes those who have only recently become condominium managers and who – no doubt – will be future leaders in our profession. In 2016, the Selection Committee honored three additional nominees who it was felt had clearly demonstrated exceptional service. These members were: Latoya Ferguson, Adam Rapp,

RCM, and Stefanie Storto, RCM (note the last two are also to be congratulated for having received their RCM designation since the Awards presentation).

Appreciation is again extended to all those who contributed their time and energy to this important recognition event.

Respectfully submitted,

Catherine Murdock, RCM Chair, Awards

CONDOMINIUM MANAGEMENT STANDARDS COUNCIL & CERTIFICATION & STANDARDS COMMITTEE

2016

Mandate: The Condominium Management Standards Council was established to supervise and manage the ACMO 2000 certification process. The Council's members include the major stakeholders in the condominium community including a lawyer, an accountant, a property manager holding an R.C.M. designation, a member of the community holding an ACCI designation, a person with considerable experience as a condominium board director and a senior representative of a property management firm holding corporate membership in ACMO.

Throughout the past year the CMSC has remained committed to it mandate to receive and approve ACMO 2000 Certification audits as submitted by the third party auditor at BSI Canada.

In June, ACMO accepted with regret Chris Jagloqwitz’ resignation as chair due to his business commitments. Sincere appreciation is extended to Chris for his leadership and professional advice for over five years as Council Chair, and for his offer to always be there to assist if needed.

Vice-Chair Hitesh Doshi, P.Eng., stepped forward to serve as interim chair, and Council members included Stephen Chesney, C.A., Chris Antipas, RCM, ACCI, Stephanie Cox, RCM, Saul York, President of Del Property Management, an ACMO 2000 certified firm, and Ernie Nyitrai, condo director at YRCC 636 (Walden Pond II). During the year Maria Dimakas also joined the Council as our new representative from the legal profession. The commitment and support of all these members is acknowledged with thanks.

Statistics for the 2016 year are as follows:

Receiving ACMO 2000 Initial Certification: 360 Community Management Berkley Property Management ICON Property Management Lionheart Property Management Tony Kung & Associates

Successfully completing Compliance Audits in 2016 and first 2 months of 2017: Arthex Property Management ICC Property Management Larlyn Property Management M.F. Property Management Maple Ridge Property Management

M.F. Arnsby Property Management Nadlan-Harris Property Management Online Property Management Percel Inc. Taft Management Inc. TAG – The Active Group

Total number of firms granted ACMO 2000 Certification 53 Total number of firms holding ACMO 2000 Certification today 39 Number of firms currently working towards ACMO 2000 Certification 14

Since the launch of ACMO 2000 Certification in the 1999-2000 year, CMSC has reported to the ACMO Board through the Certification & Standards Committee. Council was originally established to reflect a cross section of professionals who are committed to service quality in condominium management. The ACMO 2000 standard came into place at a time when governments were looking to associations to promote service standards and engage in self-management. Modelled on ISO, the ACMO 2000 standard was developed to specifically measure processes and predictable levels of service quality for condominium management companies in Ontario.

2017

As we prepare for the licensing of condominium managers ACMO is reviewing the mandate and focus of its various committees and core services. In the case of ACMO 2000 we suggest it is more important than ever for companies to have processes in place designed to ensure quality customer service and long-term business stability.

It has therefore been agreed to disband the Council as a sub-committee of C&S to avoid redundancy and potential duplication of effort as we represent our industry under the new licensing regime. Instead, an enhanced C&S committee has been appointed comprised of 11 members. This carries over and expands on the previous composition of Council by including 2 lawyers, 2 accountants, 1 corporation board member, 1 ACMO 2000 CEO, and 5 RCM members.

The first meeting of the newly constituted Committee will be held in April and will include consideration of ACMO 2000 Standard improvements as well as external audit expectations.

We will keep our members informed as the mandate and activity of this Committee evolves.

Respectfully submitted, Robert Weinberg, RCM Chair, Certification & Standards

COMMUNICATIONS

Mandate: To further ACMO’s mission by disseminating information through a variety of channels (both internal

and external) specifically to members, as well as to the condominium community and the general public that

raises the profile of ACMO and R.C.M.s. As well, to ensure the implementation of ACMO’s branding strategy

across all these points of communication.

With licensing finally becoming reality later this year, the Communications Committee has made a

concerted effort to communicate the value of ACMO. We engaged a professional marketing firm in

summer/fall of 2016 to develop messaging and a Position Statement to help us better understand the

needs of current and potential ACMO members. Why do members belong to ACMO? How do others

view ACMO? What gaps can ACMO fill for property managers? We have taken this information into

consideration and incorporated it into all aspects of communications from social media posts and

advertising to the ways we develop strategy and think about our future.

We increased advertising on social media platforms and through other digital methods. Many members

have commented that ACMO ads seem to follow them around the internet or pop out of nowhere as

they’re browsing. Website traffic increased dramatically in the past year indicating the time and money

we invested is paying off.

In early January, the Committee asked members to complete a Communications Survey. We were

pleased with the response rate and took the feedback to heart. The results were published in the Q1

Newsletter and were accompanied by our responses to common themes. For example, many

respondents stated they were unaware of different ACMO publications such as the quarterly newsletter

or the weekly e-update. We provided an explanation for each publication along with detailed steps for

accessing each one. We hope you found this to be helpful!

Looking ahead…

Because print media is not dead, we are in the process of updating our current print ad promoting the

RCM designation.

Also, the Board has commissioned a series of educational videos to be included as part of the Resource

Library, currently in development. The Communications Committee will be working with the

Professional Development Committee to produce high quality content that can count toward your

Continuing Education Credits.

I would like to acknowledge committee members Heather Savory, R.C.M., Benjamin Tabesh, Elaine

White, R.C.M., Babak Ardalan, R.C.M., Craig McMillan, R.C.M., Darryl Fulton, R.C.M., Henry Jansen,

Shane Haskell, R.C.M., Dianne Werbicki (Editor, CM Magazine), Kristy Joplin (Staff Liaison) for their time

and dedication this year. This is truly a working committee, and I’m grateful for their commitment to our

mandate.

Respectfully Submitted By,

Katherine Gow, R.C.M.

Chair, Communications Committee

ETHICS

Mandate: To ensure that there is compliance with the ACMO Code of Ethics. To review and revise as required the ACMO Code of Ethics and the accompanying review and compliance procedures.

The ACMO Codes of Professional & Corporate Ethics, and the processes that provide for review and investigation of complaints received by our Association, lend credibility to the RCM designation and professionalism in our industry. The new licensing regime could significantly impact the ethical landscape of our profession and ACMO’s role in setting and enforcing standards. ACMO will continue to review the role of the Ethics Committee when the public responsibility is handed off to a regulated body with both the authority and public responsibility to set and enforce Ethical Codes of Conduct.

I assumed the chair of this Committee in May of last year, and appreciate the systems put into place by my predecessors. In summary, the committee meets every month, all complaints are assigned a file number and addressed at the next meeting following receipt, and correspondence is released to both parties on a monthly basis for as long as a file remains open.

As stated in our By-Laws, the Ethics Committee is responsible for the investigation, or to cause the investigation, of a complaint received by the Association in respect of a member of the Association. After an investigation, the Ethics Committee may do one or more of the following:

(a) Report a finding of no breach of the ACMO Code(s) of Ethics, or (b) Issue a caution or warning and/or issue a recommendation for future practices,

or (c) Escalate the file to a Disciplinary Hearing, which may result in punitive action

and/or publication of the findings.

Throughout 2016, the Committee opened 29 files, of which 6 were carried over to 2017, and one was referred to the Condominium Standards Council (CMSC). It is not unusual for a complaint to be found to be performance related rather an ethical in nature. In cases where poor performance within an ACMO 2000 certified firm is potentially serious the file is transferred to CMSC, which may in turn call for a remedial audit or other specific action.

Of the complaints reviewed and closed in 2016 (note this includes carry over from 2015): 8 were found not to be ethical in nature/or the complainant provided insufficient material to enable full investigation; 10 were found not to be in breach of either of the Codes of Professional or Corporate Ethics/or were deemed to be performance related; 7 resulted in some form of written caution, warning or request for remedial action; and 1 file was escalated to a Disciplinary Hearing. The independently appointed Discipline Committee heard this

complaint in the Spring and the Disposition & Decision was published in the Fall 2016 issue of CM Magazine.

It is an honour to chair the Ethics Committee, and I would like to take this opportunity to recognize our Committee members for their dedication and professionalism in addressing files that can be both lengthy and challenging. These members are Chris Antipas, Steven Christodoulou, Brian dos Santos, Richard Pearlstein, and our executive director - Amanda Curtis.

Submitted by:

Dean McCabe, RCM Chair, Ethics Committee

GOVERNMENT RELATIONS

Mandate: To develop a comprehensive approach and vehicle for the pursuit of licensing RCM’s and to ensure the provincial government recognizes ACMO as a material partner on all issues involving current or future legislation affecting condominium owners and developers, including taxation and other regulatory bodies.

The GR Committee has continued to represent ACMO members and our profession as a whole over the past 12 months.

ACMO’s input to the government has been key in ensuring that the newly issued licences in Ontario represent a high calibre of education and a commitment to continuous learning.

We are very pleased that the members of the Condominium Act Reform Team at the Ministry of Government and Consumer Services has sought out ACMO regularly over the past year to consult on the potential impact of decisions they are making in the drafting of the new Condominium Act and the Condominium Management Services Act.

The GR committee was present at the table during the planning process that gave birth to the new Condominium Management Regulatory Authority of Ontario (CMRAO), and our role as the recognized education provider under the CMSA helps ensure that Ontario’s condominium industry will have an educated and professional body of managers to service it.

Recent work has included the preparation and submission of detailed briefs commenting on the regulations released for the CMSA and the Condominium Act revisions set out in the Protecting Condominium Owners Act, 2015. Special thanks to the volunteers who brought their considerable expertise and concern for our industry to the table and assisted in the preparation of those briefs.

• Chris Jaglowitz • Warren Kleiner • Chris Antipas • John Damaren • Robert Weinberg • Ralph Polumbo • Amanda Curtis • Janice Schenk

ACMO has met with the Minister of Government and Consumer Services on several occasions to ensure that our commitment to licensing was known at the highest levels of Government, and that our considerable contributions to the process on behalf of our members was recognized during the regulatory review process.

As an Association, we can look back on 40 years of experience and knowledge in the condominium market in Ontario this year and we celebrate a membership base that has grown to represent the most dedicated and educated in our profession. Our contribution to the condominium landscape in Ontario has grown and the importance of our chosen profession has been recognized in recent years by Government, as well as by the hundreds of students and candidate members that continue to enroll in our courses across the province.

ACMO has an important role to play in the coming years as our members navigate the changes in our industry and as we set out to deliver the high-quality education, focused on Ontario’s condominium market, that has given us our place as the standard bearer for professional condominium managers.

Dean McCabe, RCM, ACCI, AIHM Chair of the ACMO Government Relations Committee

MEMBER BENEFITS

Mandate: To explore and develop tangible value-added benefits that clearly demonstrate the value of ACMO membership. Our goal is to roll out new services as we move toward the licensing of condominium property managers, offering benefits that will support our members in their professional lives and offer cost savings in a variety of areas.

Last year this Committee reported on plans to continuously enhance the value-added services provided to ACMO members; and the work of the committee as it prepared to launch a new comprehensive insurance program, a member discount program, a member assistance program, and a resource centre. We are pleased to now be able to report on the launch and early success of the first three services and status of the fourth.

Insurance – following consideration of short listed proposals, Prolink was selected to offer a group insurance plan including Home & Auto, E&O, D&O, CGL, and Health & Dental. Prolink specializes in the design of insurance packages for not-for-profit associations and their professional team advise that interest is growing daily. Members have reported as much as $800 savings on their Home & Auto Plans when compared with previous group programs.

Discount Program – offered by Perkopolis, this program offers discounts on a variety of products ranging from rail and air travel, vacations, entertainment and accommodation to gas. The list of services is constantly changing and we encourage members to register with Perkopolis and receive their regular email updates.

Member Assistance Program – available to all RCM members, the Shepell program can help property managers in many ways. Condominium management is an exceptionally busy and sometimes stressful profession. Our members may have limited time to look after challenges in their personal life, and may be faced with traumatic and difficult situations at work. Finding work/life balance and having a confidential resource is a very real and tangible benefit for members, and one that can also help increase team performance.

In January of this year, the focus of the member benefits committee moved to the development of ACMO resource materials. A call for authors was recently released and our goal is to introduce a serious of resource guides for property managers commencing in the late summer/early fall. These tools will be further augmented with a series of short videos also slated for the summer/fall months and to be produced by our Communications Committee. We will keep members informed.

Member Benefits are increasingly recognized as being central to the success of professional associations, and you can be assured that ACMO is committed to building the best possible menu of services.

In closing, I would like to acknowledge and thank 2015/2016 Committee members, Bogdan Alexe, Jeff Jeffcoatt, Doug King, Audrey McGuire, Jason Tower, Robert Weinberg and Amanda Curtis; and recognize and pass the torch to our 2017 Resource Library team Chair - Audrey McGuire, Bogdan Alexe, Jeff Jeffcoatt, Allan Rosenberg, Bruno Wojnowski, and Ashley Chiaramida.

Submitted by:

Allan Rosenberg, R.C.M. Chair, Member Benefits 2016

Audrey McGuire, RCM Chair, Resource Library

PROFESSIONAL DEVELOPMENT

Mandate: To promote and provide the highest standards of professional development within ACMO to its members through a variety of educational programs and training.

The PD Committee has once again had a busy year – overseeing all facets of ACMO’s educational programs – both for those pursuing their R.C.M. and for those who have already achieved the designation, with a particular emphasis on preparing for licensing. The Committee meets once every month of the year!

The number of students taking ACMO courses across all venues have increased. Humber College has opened additional sessions at its other Toronto campuses, and more colleges are offering ACMO courses through Ontario Learn. George Brown College and Conestoga College are the newest partners to be offering ACMO courses in-person. Courses at approved ACMO 2000 property management companies have also seen an increase in enrollments. The Committee this year approved a policy to allow the hiring of RCMs to proctor and mark exams to assist ACMO staff with what is becoming a very time-consuming task!

The Committee continues to approve those managers who are seeking a 10 year experience exemption to go directly to the RCM exam, as well as those lapsed RCMs who wish to reinstate their designation. Both of these categories have seen an increase in the past year, and the Committee has reviewed its reinstatement policy to help streamline the process.

The Committee is also in the process of determining how best to ensure that ACMO instructors receive the most up-to-date information on proposed regulations and how to incorporate the changes into course materials and the classroom, given that Condominium Act revisions will be phased in.

As Chair, I’d like to thank the members of the Committee for their continued hard work and dedication: Juliet Atha, Harold Cipin, Annette Fleury, Melanie Gibson, Tracey Gunn and Craig McMillan on the Committee. Thanks are extended as well to ACMO’s Director of Education, Janice Schenk, for her guidance and support to the Committee. We are also delighted to welcome ACMO’s new Education Manager, Marcin Wisniewski who joined the team on March 6th.

This year, ACMO’s Scholarship Committee became a sub-committee of the PD Committee. It met in November to assess applications and award scholarships for courses beginning in January of 2017. Thirteen applications were received and 8 scholarships were awarded. The Sub-Committee also recommended to the Board that the Scholarship Policy be amended to give credit for previous work experience for candidates who have no post-secondary education. Special thanks to Laurie Adams who chaired this sub-committee, as well as to Christine Agostinho, Brian Antman, and Heather Savory. Janice Schenk and I provided the liaison with the PD Committee.

Respectfully submitted, Catherine Murdock, R.C.M. Committee Chair

REGIONAL & LUNCHEON

Mandate: To provide a series of presentations in all areas of Ontario where demand warrants, in order that members and others may gain knowledge and share experiences.

In keeping with our mandate to ensure that ACMO services are offered to all regions of Ontario, the Regional & Luncheon Committee continued its growth throughout Ontario and planned a number of events both in the GTA and across the province in 2016; we are pleased to report that all programs were very well attended.

A summary of programs is as follows

In the GTA

Luncheons January 22, 2016 – Top 10 Legal Cases of 2015 February 12, 2016 – Saving Your Corporation(s) Money with Effective Communication March 11, 2016 – Capital Expenditure Planning and the Tendering Process April 22, 2016 – AGM and Member Recognition Awards May 20, 2016 – Managing the Garden of Eden – Resisting Temptation and the Moral Responsibilities of RCMs June 17, 2016 – Odour Migration, Remediation and Legal Implications September 30, 2016 – Waste Management Updates and Provincial Legislative Changes October 28, 2016 – Awards Luncheon December 9, 2016 – Accessibility for Ontarians with Disabilities Act – What You Need to Know

Regional Events

May 26, 2016 – ACMO/CCI-EO Welcome Reception May 27, 2016 – ACMO/CCI-EO Ottawa Conference – Full day conference & trade show June 2, 2016 – Heron Point Golf Tournament July 15, 2016 – ACMO/CCI-London Conference -Full day conference & trade show November 25, 2016 – ACMO/CCI-EO Kingston Conference – Full day conference and trade show

Further regional programs are already planned for 2017 in Ottawa, London, and Kingston with possible ventures in Barrie, Oshawa and the Golden Horseshoe for the 2018 year.

Our gratitude is extended to the many speakers, trades and sponsors who assisted us as we continued to grow. We wish it were possible to recognize each of you individually for the contribution you are making to professionalism in condominium management. Thank you!

In closing, appreciation is extended to our committee that helped us ensure continued enhancement and success of our programming.

They are: Naseer Abbasi, Judy Armstrong, Anne Burgoon, Armand Conant, Patricia Elia, Maria Finoro, Annette Fleury, Jonathan Juffs, Andrea Lusk, Marnie McBain, Audrey McGuire, Bill Norris, Brad Wells, Calvin Willis and Bruno Wojnowski.

Special Thanks is extended to CCI representatives across the province who assisted in making 2016 events in various regional areas a success! They are:

Andrée Ball – CCI-EO Patricia Elia – CCI-Huronia Susan Size – CCI-London

The staff at ACMO must also be thanked, and especially Ashley Chiaramida who has kept us on track and assisted our committee by helping us organize all of the Regional and GTA events. Sincere thanks.

Respectfully submitted,

Debbie Wilson, R.C.M., ACCI Chair, Regional & Luncheon Committee

th%annual%general% meeting%of%members%acmo.lsstaging2.com/pdf/final_agm_2017_packager2.pdf · 2017....

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