Thank you for your presence

“I recognize that you have a choice of different sessions and appreciate

the fact that you have chosen to be in this session”

Anand Pillai

Consider This…

“41% of employers worldwide are struggling to find qualified job candidates”

-Manpower, Inc. Global Study (2007)

“We are looming toward a global talent shortage”-IBM Worldwide Human Capital Study, 2007

What is a Skills Gap??

A significant gap between an organization’s skill needs and the current capabilities of its workforce

When an organization cannot grow and/or remain competitive because its employees do not have

the right skills to drive business results

External Change Drivers

CustomerRequirements

Demographics

TechnologyInnovation

MarketChanges

Internal Change Drivers

Downsizing New Strategies

New Technologies

DecentralizationExpansion

Skills Gap Poll 2006

Q: Is there a skills gap in your organization now or is one

expected within the next year?

N = 369Source - ASTD

3 Signs of a Skill Gap

1. Mismatch between the skills the workforce has and what is needed

2. Organization didn’t train employees in easier times, struggling to catch up in hard times

3. Number of high-skilled jobs needed to move org. forward is increasing

Impact of the GAP

Lack of skilled workers affects productivity , competitiveness – ’98 Council on Competitiveness report: worker skills are “the greatest competitive challenge” facing the U.S.

CEOs are focused on revenue growth, though deficiencies in skills and competencies threaten this agenda*

*“Your Turn: The Global CEO Study 2004.” IBM Business Consulting Services.

The bottomline…

Without skilled talent, organizations lack the capability to grow and

succeed

The question becomes…

What can business leaders do within their organizations to assess the severity of the

skills gaps they face now and will face in the future?

And… how can they close those gaps in ways that contribute to the growth of their

employees and the success of their organizations?

Hiring is not a top priority, but IT managers are focusing on the staff and IT structure

Source: October 2008 Global Economic Downturn Online Survey

As a result, we see addressing skills and adding IT capacity is actually up year-over-year

2008 Base: 129 global IT decision-makers2007 Base: 503 global IT decision-makers

Source: October 2008 Global Economic Downturn Online Survey

Somewhat Important

Critical

The challenge

Managing growth, innovation, talent, engagement and performance when the pressure is to:

Do more with less!

So what do you do?

The war for talent doesn’t go away in a downturn, it intensifies

Prioritizing Learning and Development

Percentage of organizations that rank the following as the top two challenges addressed by Learning and Development

Learning method is shifted from instructor-centric to performer-centric model

Converting Threat into Opportunity

Put your Employees First!

After all , they are the only assets you can rely on to sail through

What’s common to these firms?

21

The largest airline in the United States by number of passengers carried domestically per year.

To Provide the Best Customer Service, Put your Employees first. - Colleen Barrett, President

The largest coffeehouse company in the world, with 15,012 stores in 44 countries

We built the Starbucks brand with our people, not with consumers. Because the best way to meet and exceed consumer expectations was to hire and train great people. We invested in employees. - Howard Schultz, Chairman

A privately held Fortune 500 Company that provides various services to residences and firms.

It is not just what we are doing but what we are becoming in the process that gives us our distinct value. - William Pollard, Chairman

22

In a world full of customers, I see my employees first....

One of India's leading global IT Services companies, providing software-led IT solutions, remote infrastructure management services and BPO.

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70-20-10

“Learning is an active process. We learn by We learn by doingdoing. Only knowledge that is used sticks in your mind.” - Dale Carnegie

Empowered Employees

2 ChannelsLeaders, T2ID

3 StreamsTechnical, Domain, Behavioral

4 TracksIn Campus, Fresher, On-going, Reskilling

5 methodsComputer based , Instructor Led, Web Based,

On the Job Training, Blended Learning

Training Methodology

Management Assessment Centre

Diversity.

Flexibility.

Scalability

Sustainability

The 4P Assessment model

“In 1,700 years of combined history

of 18 visionary companies,

including Marriott, American

Express, Pfizer, and IBM, the role

of chief executive was assumed

by an outsider only four timesonly four times.”Source: Stocking Your Talent Pool with Knowledge Capital. Human Capital

Management.

Developing Internal Talent

Cooking up a CEO!

“The exciting part about being a HCL’ite is that the rules of

determining how far you can go are written by YOU. You could inscribe your name on a brick, a wall or a

whole building depending on what you care to bring and deliver.” – Vineet Nayar, Trainee, Batch of 1985,

HCL & Intrapreneurship

“It’s in the DNA…… 100 CEO’s in 30 years” Economic times, April 15 2005

What if we What if we train our train our

employees, employees, and they and they

leave?leave?

What if we What if we train our train our

employees, employees, and they and they

leave?leave?

What if we What if we don’t train don’t train

our our employees employees and, they and, they

stay ?stay ?

What if we What if we don’t train don’t train

our our employees employees and, they and, they

stay ?stay ?

Thank you anand.pillai@hcl.in