TF MFCCH

WHOEurope

Task Force on the Migrant-friendly and Culturally Competent Healthcare in the framework of the WHO Network HPH

Advisory Board meetingDeveloping the new action plan

Antonio Chiarenza

Coordinating Centre of the Health Promoting Hospitals Network of Emilia-Romagna, Italy

Joint meeting TF MFCCH and COST Action HOME 7 November 2008, BarcelonaHosted by Asociacion Salut y Familia – Hospital del Mar

TF MFCCH

WHOEurope

WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCAREHEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNAAZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

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Migrant-Friendly Hospitals (2002-2005) www.mfh-eu.net

PROJECT OUTCOMES

OUTCOMESFor health policy

WHO-HPH

TASK FORCEMIGRANT FRIENDLY ANDCULTURALLYCOMPETENTEHEALTH CARE

12 national models for MFH:”how to do it” interventions

1. Organizationaldevelopment

2. Interpretingservices

3. Staff training on culturalcompetence

4. Patient information and education

OUTCOMESFor hospitals

OUTCOMESFor networking

AT

DE

DKEL

ES

FIFR

IT

NL

PT

SV

UK

IR

TF MFCCH

WHOEurope

COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA

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Distribution of HPH in Europe

TF MFCCH

WHOEurope

COORDINATING CENTRE OF THE HEALTH PROMOTING HOSPITALS REGIONAL NETWORK OF EMILIA-ROMAGNA - ITALY - LOCAL HEALTH AUTHORITY (AUSL) OF REGGIO EMILIA

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New HPH organisation (May 2008)

TF MFCCH

WHOEurope

WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCAREHEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNAAZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

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MISSION AND OBLIGATION OF A TASK FORCE

TFs are recommended by the Governance Board and approved by the General Assembly. A TF Agreement runs for a period of up to 4 years. (TF MFCCH Agreement started July 2008)

TF leadership: represents an HPH member, reports to the Governance Board.

A TF shall represent at least 3 HPH members

A TF shall:

•describe relation to the HPH mission, purpose and objectives

• put Action Plan, TF members, time schedule, deliverables online

•deliver a progress report

• meet during the international HPH conference

•Primarily be self-financed. The GB can be asked for financial support when presented with specified needs.

TF MFCCH

WHOEurope

WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCAREHEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNAAZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

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The aims of Task Force on MFCCH

• To create a framework for continuity after the conclusion of the MFH project

The HPH Task Force is co-ordinated by HPH Regional Network Emilia Romagna, AUSL Reggio Emilia

• To foster co-operation and alliances between healthcare organisations and other networks

• To share and disseminate best policies and practice and initiate the development of quality tools

• To support health care organisations in the HPH in becoming MF & CC organisations as indicated in the Amsterdam Declaration

TF MFCCH

WHOEurope

WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCAREHEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNAAZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

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1. SERVICE POLICY AND QUALITY DEVELOPMENT

2. STAFF TRAINING AND DEVELOPMENT

3. INTERCULTURAL COMMUNICATION

4. PATIENT AND COMMUNITY EMPOWERMENT

5. RESEARCH AND EVALUATION

6. TRANS-CULTURAL PSYCHIATRY

MAIN THEMESTo achieve these objectives it was decided to organise

activities around selected areas of concern:

TF MFCCH

WHOEurope

WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCAREHEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNAAZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

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ORGANISATION OF THE TASK FORCE

1.Coordinating team (decision making level): to lead and coordinate actions; to decide and organise activities (workshops, conferences...).

2.Advisory board (scientific level): to discuss ideas and developmental activities to inform the coordinator decisions.

3.Working groups (operative level): to collect and develop knowledge and practice in the areas of concern.

4.Hub of networks (partnership level): to facilitate connections between other networks and projects

5.MFCCH web-site (communication level): to share ideas and knowledge, to promote and disseminate best practice.

TF MFCCH

WHOEurope

WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCAREHEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNAAZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

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WORK PLAN

WG1 WG2 WG3 WG4 WG5 WG6

Step 1 To collect and share models of good policy and practice

OUTPUT 1 WEBSITE

Step 2 To categorise material and argue for a rationale

Step 3 To make proposal for quality tools development

OUTPUT 2 WORKING PAPERS

OUTPUT 3 MFCC – STANDARDS INDICATORS GUIDELINES

ADVISORY BOARD

TF MFCCH

WHOEurope

Activities

1. DISSEMINATION– Two thematic workshops per year. Relevant to the main themes.

Integrating practice and research. (Joint meetings TFMFCCH/COST)

– Relevant documents and material are available on the website:http://www.ausl.re.it/HPH/FrontEnd/Home/Default.aspx?channel_id=38

2. NETWORKING AND COOPERATION– Benchmarking, and exchange visits between HPH networks and

European regions which have developed (want to develop) an “whole organisational approach”

3. TRAINING– Summer schools in the occasion of the HPH conferences– Development of training modules transfereable in national and regional

contexts

4. RESEARCH– HOME “ Health and Social Care for Migrants and Ethnic Minorities” a

COST/Action project (2007-2010). www.costhome.eu/management – NOWHERELAND: To improve equity of access to healthcare for UDM in

Europe, DG SANCO (2008-2011)

TF MFCCH

WHOEurope

Proposal for future activities

1. DISSEMINATION• Joint meeting TF and COST, 5-6 March 2009, Athens on “Outcomes

measurements”• Website improvement: forum of discussion• TF contritubution to Parallel and Poster sessions at the HPH

international conference “Hospitals and Health Services without walls” Crete 6-8 May 2009

2. TRAINING • Proposal of a Summer school with J. Betancourt as a

preconference event HPH Conference, Crete 6th May 2009 Provisional title: “Cultural competence in action”

3. RESEARCH• NowHereLand project: Collecting existing practice of health

services in the EU and identifying transferable models of good practice. Contribution of TF members

• COST initiative for the coordination of Eu projects/activities

4. COOPERATION AND NETWORKING• Emilia-Romagna proposal for a visiting and exchange initiative

TF MFCCH

WHOEurope

TF MFCCH WEBSITE: PROPOSALS FOR IMPROVEMENT

Links

Action plan; TF Members; deliverables list and evaluation

Documents (articles, reports, bibliographies,)

Good practices and research in the form of meeting presentations

Meetings information

Activities

Contact person: ilaria.dall’asta@ausl.re.it

WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCAREHEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNAAZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

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TF MFCCH

WHOEurope

WHO-HPH TASK FORCE ON MIGRANT FRIENDLY AND CULTURALLY COMPETENT HEALTHCAREHEALTH PROMOTING HOSPITALS NETWORK OF EMILIA – ROMAGNAAZIENDA USL DI REGGIO EMILIA – DIREZIONE GENERALE

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