text request blog quotes
TRANSCRIPT
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Consumers would rather text you than call someone else.
TextRequest.com
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People want to text. Your customers want to text.
TextRequest.com
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People texting with people is a staple of everyday communication. It’s just what we do.
TextRequest.com
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The go-to form of communication for the majority of the world’s population is texting.
TextRequest.com
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Many businesses use marketing texts, but where’s the conversation with a real person?
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Real-time, two way text messaging is the largest void in business communication.
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89% of consumers want another customer service option.
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78% of texters wish they could have a text conversation with a business.
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Every customer wants an easier way to do things, including communication with your business.
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People love the flexibility of texting for short or lengthy conversations whenever they want.
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Smart phones place the best technology available in the palms of our hands 24/7.
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Consumers are always looking for an easier way to do and get more.
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67% of smart phone owners compulsively check their devices without being notified.
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Send a text, and get back to your day without being stuck on hold or caught up in small talk.
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55% of Americans 50+ use smart phones to access the internet and social media.
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18 million cell phone owners have no other access to an internet connection.
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Over 30% of Americans decide whether to visit a business by researching them on a smart phone.
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48 million people have cell phones, but don’t have home electricity.
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1,700,000,000 people have cell phones, but no bank account.
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4.2 billion people text, making it the most used data service in the world.
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Smart phones do not encumber human interaction, but rather empowers it.
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Like yourself, consumers are willing to give more to businesses they have better relationships with.
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You need to build better relationships with customers than your competitors would.
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Leads you build relationships with will make nearly 50% larger purchases.
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If you rely on communication with customers, it will help your customer service and bottom line to text.
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Follow up with leads through text with the info they need, to check in, and to let them know you’re always reachable.
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Texting goes hand-in-hand with establishing and building relationships. It’s easy, it’s personal, it’s natural.
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Texting to further relationships and your brand is powerfully simple.
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By texting with leads, you’ll command more of their dollars, and ensure your business is always their first choice.
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You never want a customer to feel like you care about your bottom line.
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Nobody likes hearing an automated robot when they call.
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Texting is about 10X quicker than talking on the phone, even if you have to send several messages.
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Sending and receiving texts is the most prevalent form of communication for Americans under 50.
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Texting is the #1 form of communication, yet businesses neglect to harness it professionally.
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Texting’s the most common way for anyone under 50 to communicate.
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Over half of those 50+ years old text regularly.
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Everyone’s looking for that next golden nugget to give them an edge. Texting gives you that edge.
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By using text as a communication tool, you tell consumers that you care about being personal.
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Many consumers would rather text you than have to call someone else.
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Timing is so important that 50% of consumers give their money to whoever follows up with them quickest.
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It doesn’t matter how much better your product or service is. It matters how fast you respond to consumers’ needs.
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95/100 texts are read within 3 min. 33/100 emails are ever opened. 25/100 calls are answered.
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Quick and personalized communication is so important, there’s no excuse for not texting.
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You need to streamline the customer journey, and that includes direct communication.
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A lot of times people don’t want to have to actually speak to anyone. That’s why they text.
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By giving the option to directly text your business, you’ll capture and service more leads quicker.
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Unlike calls, if you’re in the middle of something, it’s okay to wait a few minutes to text back.
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By texting with consumers, you’re appealing to their desires, needs, and general preferences.
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Because texting is so flexible, it takes away a lot of stress associated with front office positions.
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Want an easy way to engage people where they already spend most of their time? Text.
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Communicate with people the way they prefer to communicate with friends and family.
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86% of business calls go to hold. 32% hang up immediately; 58% more hang up within 5 minutes.
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The cost for acquiring a new customer is about 7X the cost of keeping an existing customer happy.
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Texting is an easy tool that can end people waiting on hold and earn you more money.
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Whoever provides the best experience for consumers is who will win their dollars.
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If I can text your business, I’m going to have a better experience with you than with others.
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Consumers are looking for a memorable and smooth experience.
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You can easily stand out from your competition by offering the option to text.
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Texting could give your business the mobile presence and functionality it needs to succeed.
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If 60% of people viewed your website on smart phones, you’d appeal specifically to them right?
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There’s not a single time where taking a phone call isn’t disruptive to someone’s day.
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People rarely answer calls while they’re at work, but they’ll text all day.
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Texting is used for dozens of reasons by billions of people everyday. Use it to grow your business.
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For Millennials, texting and social media feel as natural as showering and going to work.
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Our phones store our schedules, our memories, and give us instant access to whatever we want.
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More people have cell phone subscriptions than access to home electricity.
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84% of Americans say they can’t go one day without their cell, and 16% are probably lying.
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Rather than demeaning mobile dependence, why not accept it and embrace it as something helpful?
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Is mobile dependence really a bad thing?
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Consumers want to feel like a person businesses care about. What’s more personal than texting?
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Compliance is a big deal. Texting provides an instant record of who said what to whom at what time.
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Texting is native to mobile devices. It’s the easiest way to communicate from a mobile website or app.
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Providing the best service means engaging your audience in various ways through various mediums.
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Consumers check their phones about every 6 minutes between waking up and going to bed.
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People check their phones 150 times a day. How many times are they seeing your brand?
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Your customers check their phones every 6 minutes. How are you using this to grow?
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Consumers are yearning for more mobile engagement.
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On average, answering a single phone call takes about 2 minutes out of your day.
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The average phone call lasts about 2 minutes. The average text takes about 4 seconds.
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Unlike phone calls that never stop ringing, texts don’t have to be answered immediately.
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Customer loyalty is given to the business who responds quickest.
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Most bosses are supportive of texting for business purposes.
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4/5 bosses support employees texting for work-related things.
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Problem solve more quickly, close business deals, and finish to-do’s faster through text.
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If you have to question whether a message is okay to send, the answer is probably “no.”
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Texting for interoffice communication saves time, allowing everyone to be more productive.
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No matter who you text, how often, or in what context, it’s always best to stay positive.
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Businesses love automation, but customers’ wants and needs can’t be automated.
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Consumers don’t care how good your products are if you don’t provide positive, personal experiences.
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Did you know the average person spends about 20 minutes every week waiting on hold?
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People want to work with businesses that treat them like people, not dollar signs.
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Customers pay your bills. Treat them well.
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If you rely on communication with customers, you need to be texting with them.
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Texting is the #1 form of communication in the world, and the primary use of mobile phones.
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If you don’t give customers what they want, they won’t be your customers.
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Providing the best customer experience is about streamlining the decision-making process.
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Don’t lose customers because it’s not easy enough for them to get the information they need.
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If consumers can’t try your product to compare it to others, they probably won’t buy from you.
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Streamlining the customer experience means making the right information available quickly.
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Reducing reasons why consumers won’t buy pays more than promoting reasons they should buy.
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Spending a dollar on inhibiting pressures pays better than spending it on promoting pressures.
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There’s always a way to make things easier. What would you improve?
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Never neglect to personal. Nobody really wants to fill out a form or call an 800 number.
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Consumers want communication that is personal, mobile, quick, and convenient.
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Texting’s one of the most personal things we do, and one of the quickest tools for any business to implement.
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When you leave callers waiting, you leave people wanting.
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Don’t leave customers waiting on hold. Provide what they need so they can get on with their day.
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Texting is synonymous with person-to-person communication. Why not person-to-business?
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It is inexcusable for businesses not to be texting like everyone else.
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If you could handle 10X as many inquiries, customer service requests, or estimates, would you?
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Your customers and clients want to text you! Why not let them?
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If there’s an easier option, people are going to take it.
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People want to work with people, not an automated server.
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Is missing even 1% of calls or leaving 1% of callers on hold OK? Not for those who can’t reach you!
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The company that offers the smoothest customer experience will receive the final transaction.
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About 80% of leads never convert, mostly because you aren’t able to communicate with them.
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What if the problem isn’t how many leads you get, but how you’re handling those leads?
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What if you could increase conversions by even a few percent. What would that do for you?
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How are you building relationships between individuals and your brand?
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Timing is less about being in the right place at the right time, and more about serving customers quickly.
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Millennials expect quick service, and want personal interaction while you provide that service.
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Consumers’ main priority isn’t finding the best product. It’s improving their situation ASAP.
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Are you making it easy for your audience to engage you?
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79% of Americans check their phones within 15 minutes of waking. How are you engaging them?
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Consumers don’t want to waste time on hold. You don’t want to lose leads or customers. So text.
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Texting could be the single most beneficial tool your business isn’t already using.
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Texting is the simplest form of engagement. It’s the edge you need to stay ahead of the competition.
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Businesses build brand loyalty by offering the best experience, not by providing the best product.
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Offer consumers a better experience than your competitor, and they’ll buy from you.
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The worst thing for your business is waiting too long to do something you know you need to do.
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Over half your viewers are on smart phones when they decide to contact, visit, or buy from you.
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Texting is the simplest form of communication, it’s the most used, and it’s the most preferred.
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How powerful would it be if all your mobile viewers could text you directly from your website?
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You can call a business, you can email a business, so why can’t you text a business?
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Text is the preferred form of communication. Why not let your customers use it to reach you?
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If your business relies on calls and emails to reach customers, you need to be texting as well.
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Has someone reached out to you for a quote? Shore up new business with a quick follow up text.
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We live in a mobile-first world, where people become more connected to their devices everyday.
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About 250 million people 18-49 y.o. own a smart phone, and they all use it to access the internet.
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Reaching consumers on their mobile devices needs to be one of your top priorities.
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About 250 million people 18-49 y.o. own a smart phone and prefer to text.
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If you want to grow your business, you need to engage consumers on their mobile devices.
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People text to catch up with family and friends, finalize weekend plans, even to build businesses.
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Texting is so powerful because it’s so pervasive through all age groups.
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Millennials are mobile conscious. They want things quick and accessible from anywhere.
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Adults under 50 send and receive over 100 texts every single day.
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Make it a focus to be included in at least one text your customers send or receive today.
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People don’t want to call you. They just want something right then.
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We text because it’s quick, simple, convenient, natural, and flows easily with our day-to-day.
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A third of callers placed on hold hang up immediately. Why not let them text you?
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