texlon manual

Anniston/Champaign/Green Bay/Indianola/

Pleasant Prairie/Quincy Distribution Centers

TELXON 960SL

ORDER ENTRY

USER’S GUIDE

June 2009

Order Lines:Anniston 866-254-5065Champaign 866-207-6034Green Bay 866-207-6038Indianola 866-254-5066Pleasant Prairie 866-207-6038Quincy 866-480-7832Offshore 262-947-0424

Published by Retail Technology Dept.(1-800-236-3446)

TABLE OF CONTENTS

MODEL PTC-960SL (DOS VERSION)

KEYPAD LAYOUT 1

OPERATIONS GUIDE

MAIN MENU2

START ORDER2

SCANNING ITEMS3

CHANGING QUANTITIES3

KEY ENTRY4

SEARCH4

DELETE4

SENDING ORDER5

ERASING DATA6

DATED ORDERS6

PRICE OVERRIDE 6

SHELF LABELS 6

PURCHASE FLAG MAINTENANCE 7

BACKROOM 7

RSVP – SCAN ONLY 8

CRIP PROCEDURES

CRIP9

CRIP RANGES11

CRIP DEPARTMENT OVERRIDES11

DATED CRIP11

MISCELLANEOUS CRIP EXAMPLES13

TROUBLESHOOTING GUIDE 14

PTC-960SL (DOS) KEYPAD

BATT FUNC CHG SCAN

- + <<<<< BEGIN >>>>>>

ON/OFF A B C ENDSTATUS = +

D E F G HF1 F2 F3 F4 F5

I J K L M:

N O P Q RSEARCH .

S T U V W/ DELETE ALT

SHIFT X Y Z CLEARFUNCTION

7 8 9

4 5 6 BKSP

1 2 3

ENTERCTRL

- NO

0 .SPACE

YES

document.doc -1- Rev. 6/1/09

TELXON PTC-960SL (DOS) OPERATIONS GUIDE

Throughout this guide, the following typefaces are used:

Text written LIKE THIS indicates what you will type on the unit’s keypad. If you see text surrounded by brackets, such as [ENTER], it means to press and release that key.

Text written LIKE THIS or Like This indicates what you will see on the unit’s display.

Turn unit on Press the trigger or [ON/OFF] button.The unit will power off after about a minute. Simply squeeze the trigger located at the top of the handgrip or press the [ON/OFF] button to restore power to the unit.

Menu choices You should see the “SVIOE MAIN MENU” which consists of the following choices:

01 Data Entry02 Send 03 Erase04 Setup05 Exit (NEVER USE!)

If a different menu is displayed, press the [END] key until the SVIOE main menu is displayed.

If you experience problems or have questions regarding the operation of the Telxon unit, call Region Retail Technology at 1-800-236-3446.

Ordering Highlight the option “DATA ENTRY” from the SVIOE main menu and press the [ENTER] key. The highlight bar is moved by using the yellow arrows (the A and C keys). Next highlight the product department that you are ordering and press the [ENTER] key. At this point, you are ready to scan the bar code on a shelf label or hand enter a SUPERVALU item code.

An alternative method of moving the highlighter is to type the two-digit number associated with your selection.


Scanning items The first time an item is ordered, the machine will assume a quantity of one if you continue without keying in a quantity.

If you desire a quantity greater than one, you may key in the quantity and press [ENTER].

If the item was previously scanned, you will hear a double beep, and the screen will show you the CURRENT quantity already on the order. If the item is then entered, it will increment the quantity by one. If you don’t want to increment the quantity, simply hit the [END] key. For items that were on the last order, a previous quantity will be displayed; this is indicated by a “P”. After the last item in an order is scanned, the [ENTER] key must be pressed or that item code will not be included in the order.

Changing quantity Once you scan the order barcode, the current quantity will be displayed. The recommended way to change quantity is to press the [CLEAR] key which removes your quantity, allowing you to type in the desired number. If you decide you don’t want the item at all, it is best to delete the item code rather than enter a zero quantity. If you want to subtract from a displayed quantity (in Modify or Add mode), simply type in the number of cases to subtract and press the minus key (in the bottom left hand corner) and you will see the changed quantity.

Example:

Screen displays:

01 GROCERYADDI 3263207Q ___CURRENT 4

If you want a total of two cases, not the four currently on order, press [2] [-] [ENTER] or [-] [2] [ENTER].

To verify the quantity, scan the barcode again. The current quantity will be displayed. If you don’t want to change that quantity, simply press [END].

If the screen does not have a dashed line allowing you to input the quantity, simply scan a different barcode and then rescan the barcode in question to get to that point.


Key entered items Type the SUPERVALU item code and press [ENTER]. Type the quantity desired and press [ENTER]. If you do not type in a quantity and press [ENTER] instead, one case is assumed. If the item was already entered, the existing quantity will be displayed. Enter the additional quantity desired and press [ENTER]. Very important—You must press [ENTER] after the last item of your order or it will not be recorded.

Note: If you scanned a barcode prior to this, you will need to press [ENTER] in order to respond to the quantity question on the screen.

Making corrections The [BKSP] key can be pressed to correct a mispunch.

End The [END] key is similar to the escape key on a PC and can be used to take you back to the previous screen or change modes.

Shift The [SHIFT] key allows you to use other keys in conjunction with the [FUNCTION] key to produce special characters (e.g., + . = etc.).

While ordering, the [SHIFT] key is not needed. If the word SHIFT is displayed on the screen, you should press [SHIFT] again to get out of shift mode.

If you have problems with CRIP, it could be that you are not in shift mode when you should be.

Search for item Scan or key enter the item. There is a Search function that can be utilized—press the [S] key, type in the item code, press the [ENTER] key. Scanning or key entering the order code will also display the item.

Delete an item Use the yellow arrows (the A and C keys) to move through the file until the item appears in the display. Because you are using the yellow arrows, the unit indicates review mode with the word “REVIEW” in the display. Press the [DELETE] key. The screen will display “DELETE ARE YOU SURE YES/NO”. Press the [ENTER] key if you really want to delete it, then press the [END] key to return to ordering.

Screen brightness Press the [-] or [+] key at the top of the keypad just below the “batt” and “func” displays.

Adjust volume From the SVIOE main menu, press the [X] key, then highlight the sound option preferred and press [ENTER]. (If you are not at the SVIOE main menu, press [END] until you are.) The default setting is “LOUD.”

Laser Do NOT look directly at the laser beam!

Sending Press [END] to return to the SVIOE main menu.


From the SVIOE main menu, use the yellow arrow keys over the A and C keys to move the highlight bar to the “SEND” option and press [ENTER]. At SELECT DATA, 01 CURRENT should be highlighted. Press [ENTER].

At SELECT CONFIG, 01 SUPERVALU should be highlighted. Press [ENTER].

At TAG SEND FILES, select the file(s) by highlighting the file and pressing the [ENTER] key. The departments that are tagged to send will have an asterisk by them. Repeat for each department that must be sent. You may untag a department by pressing the [NO] key, and the asterisk will disappear.

After all desired departments have been tagged, press the [END] key. The Telxon will format the files and then display “READY TO SEND?”

Press [ENTER] to accept or [NO] to decline. When the display shows “DIRECT BURST MODE” attach the coupler to the Telxon and the phone mouthpiece. Dial the SUPERVALU order number.

Order Numbers:Anniston 866-254-5065Champaign 866-207-6034Green Bay 866-207-6038Indianola 866-254-5066Pleasant Prairie 866-207-6038Quincy 866-480-7832Offshore 262-947-0424

Listen to the automated message and press the [ENTER] key when instructed to send your order. Listen for a confirmation number and record it. If the transmission was not successful, you will be instructed to resend the order. Wrapping a towel around the coupler and phone mouthpiece will help eliminate excess noise that can cause an order to not send successfully.

When the transmission is finished, the display will show “SEND OK”. If you received a confirmation number press [YES]; otherwise, press [NO] and resend the data. To resend, press [ENTER] when the display shows SEND AGAIN” and follow the procedures as above from “SEND FILES?”


Erasing data From the SVIOE main menu, highlight the “03 ERASE” option and press the [ENTER] key. At the prompt to “TAG ERASE FILES”, highlight the department to erase and press the [ENTER] key. Use the same procedure to tag each department, which is indicated by an asterisk. If you select a file that has not been sent, you will get an error message. When all partitions that need to be erased are tagged, press the [END] key. The screen will display “HEADER NOT ERASED” followed by “TRAILER NOT ERASED” and finally “FILE ERASED”. When erase is complete, the terminal will reboot and return to “SVIOE MAIN MENU”.

Status The [STATUS] key (above the letter “D”) can be pressed to display the number of entries made, as well as the total piece count ordered. This also shows the last item scanned, which could be beneficial if you forgot where you left off ordering. Press the [END] key to return to ordering.

Dated Orders Dated orders should NEVER be placed on the Telxon. They must be done on SVHarbor using eOrder to ensure dates are honored and ABS pricing and/or ad allowances are received.

Price Override From the “Data Entry” menu, press the [ENTER] key, then highlight the menu option “10 Price Override” and press the [ENTER] key. Before entering any data, the [SHIFT] key must be pressed, and SHIFT will appear in the display. Key in the SV order code, an equal sign, the quantity, and press [ENTER]. Key in the price (always using a decimal point) and press [ENTER].

Example: 0263207=1 [ENTER] .89 [ENTER] (= is [FUNCTION] [G])

For a multiple unit price: type in the multiple, the letter F, and the price.

Examples: 3F1.00 4F.89 3F1.29

Price override replaces an item’s suggested retail price for this order only.

Shelf Labels From the “Data Entry” menu, press the [ENTER] key, then highlight the menu option for “Shelf Labels” and press the [ENTER] key. Scan or enter the item order code and quantity of labels desired. The procedure is identical to that of ordering product.


Purchase Flags From the “Data Entry” menu, press the [ENTER] key, then highlight the menu option “Purchase Flag” and press the [ENTER] key. Before entering any data, the [SHIFT] key must be pressed, and SHIFT will appear in the display. Because Purchase Flag maintenance must be one continuous entry, you cannot scan the barcode.

Turning an Item’s Purchase Status OFF:Type in the SV order code, a period, a zero, and press [ENTER]

Example: To turn off the purchase flag for item 66123476612347.0 [ENTER]

Turning an Item’s Purchase Status ON:6612347.1 [ENTER]

Backroom From the “Data Entry” menu, press the [ENTER] key, then highlight the menu option “Backroom” and press the [ENTER] key. Scan or enter the item code and quantity desired. The procedure is identical to that of ordering product.


RETAIL SHELF VERIFICATION PROGRAM (RSVP)

SUPERVALU’s Retailer Shelf Verification Program (RSVP) has been designed to provide retailers with a low cost and labor efficient solution to verify actual in-store shelf label and shelf talker suggested retail price (SRP) accuracy through the normal order entry process and through the “RSVP” functionality.

In the “RSVP - Scan Only” mode, stores can verify the accuracy of shelf labels and shelf talkers by category, section, aisle, or department. The “RSVP - Scan Only” mode is used for shelf label and shelf talker SRP verification only and cannot be used for ordering product.

RSVP From the “Data Entry” menu, press the [ENTER] key, then highlight the menu option for “RSVP – SCAN ONLY” and press the [ENTER] key. Scan the barcode on the label or talker. You cannot key enter the item. RSVP is available by scanning only. Scan the area of the store you want to verify. The overall procedure is similar to that of ordering product. Be sure to press [ENTER] after scanning the last shelf label.

Example:

Screen displays:

17 RSVP – SCAN ONLYADDP 1234567

NOTE:

“P” refers to the item code.

If you receive an error “Invalid Label Type”, move to the next label. RSVP is available for Common Code labels (Code 128 seven digit) only.

If you receive an error “Bad Scan”, attempt to scan the label again. This error means the terminal was unable to read the bar code scanned.


CUSTOMIZED RETAIL INDIVIDUAL PRICING (CRIP)

From the SVIOE main menu, press the [ENTER] key, then highlight the menu option titled ‘CRIP” and press the [ENTER] key. Before entering any data, the [SHIFT] key must be pressed; the display will show SHIFT above the entry area.

General hints:- All data must be key entered – NO SCANNING

- The [FUNCTION] key is the right blue arrow

- An equal sign (=) is entered by pressing the [FUNCTION] key and the [G]

- A plus sign (+) is entered by pressing the [FUNCTION] key and the [H]

Note: You do not need to type in a header before entering CRIP.

How to enter CRIP:

Optional: Type in the effective date. If no date is entered, the CRIP will be assumed to be effective immediately.

To type in the date, use the format MM.DD.YY where MM is the month, DD is the day, and YY represents the year. Don’t forget to enter the periods!

Example:

To enter the date 2/26/98 you would type 02.26.98 [ENTER]

If you cannot get the periods to display, be sure to check the ‘mode’ you are in and toggle it with the [SHIFT] key.

Entering the Item Code & CRIP Type

There are four basic CRIP types:F1 Locks in a retail priceF2 Profit percentF3 Cents markupF4 Convert an SRP to a percent

NOTE: F1, F2, F3, or F4 consists of two separate keys—the letter key and the number key--not the yellow notations above the black and white letter keys.


CRIP continued.....

CRIP Type 1Key in the SV order code, the two character CRIP type F1 and press [ENTER]Key in the price (always using a decimal point) and press [ENTER]Example: 3263207F1 [ENTER] .89 [ENTER]

CRIP Type 2Key in the SV order code, the two character CRIP type F2 and press [ENTER]Key in the percentage (always using a decimal point) and press [ENTER]Example: 3263207F2 [ENTER] 12.0 [ENTER]

CRIP Type 3Key in the SV order code, the two character CRIP type F3 and press [ENTER]Key in the cents markup (always using a decimal point) and press [ENTER]Example: 3263207F3 [ENTER] .05 [ENTER]

CRIP Type 4Key in the SV order code, the two character CRIP type F4 and press [ENTER]Key in the price (always using a decimal point) and press [ENTER]Example: 3263207F4 [ENTER] .89 [ENTER]

Remember to always use a decimal point in the price, the cents markup, or percent.

To enter a multiple unit price: type in the multiple, the letter F, and the price.Examples: 3F1.00 4F.89 3F1.29

When entering a percentage, you should use a decimal point followed by a single digit. Examples: 8.5 25.5 12.0 30.6

If you use F3 type CRIP and want to sell a product below cost, type a negative (using the - key) after you enter the cents markup. Example: To sell a product five cents below cost, you would type .05-[ENTER]

Delete item from CRIPThis will remove the CRIP price. The item will revert back to zone SRP.

Type in the SV order code followed by a minus, and press the [ENTER] key.

Example: 3263207- [ENTER]

Example of a range: 3263207- [ENTER] =3263218- [ENTER]Ranges must stay within the same “family” range; i.e., family 326 (first 3 digits)


CRIP continued.....

CRIP by item code ranges

The only difference between CRIP by range and CRIP a single item is that you follow the first line entry with a second line entry that contains the equal sign and the ending SV code.Example: Using a type F2 with a range:

3280001F2 [ENTER]=3281000 [ENTER]20.0 [ENTER]

This would CRIP in all of the items from 328-0001 to 328-1000 at 20.0%

Department overrides

To move items from one department to another for billing and gross profit reasons, you simply type in the beginning code, an equal sign, the ending code, another equal sign (if you are doing a range of item codes), and the department code.Example: Move a deli item to grocery8030000=01 [ENTER]

Example: Move all items in the 803 code range to grocery:8030000=8039999=01 [ENTER]

The beginning item code in this entry must be an active item; otherwise, the entry will be rejected.

The department numbering system can be obtained from SV’s Retail Pricing Department.

If you desire to track items in a new department, please contact Retail Accounting and ask them which department number they will use on the P&L. Then use these procedures to CRIP the items to the “new’ department.” Your RBC can assist you in analyzing the profitability of this new department.

DATED CRIP

CRIP types F5, F6, F7 & F8 are for Dated CRIP and are less commonly used.

F5 is like F1: Lock in a priceF6 is like F2: Percentage type CRIP entryF7 is like F3: Cents markupF8 is like F4: Convert an SRP to a profit percentage

CRIP continued.....


CRIP Type 5Example of CRIP Type 5 with an ending dateF2=12.25.98 [ENTER] 3711707F5 [ENTER] .69 [ENTER]This puts a temporary price of .69 through 12/25/98The difference between this type F5 and type F1 is an ending date prior to the usual data

Example of CRIP Type 5 with a beginning date and an ending dateF1=10.01.98 [ENTER] F2=12.25.98 [ENTER] 3711707F5 [ENTER] .69 [ENTER]The usual data is preceded by F1=the starting date [ENTER] and F2=the ending date [ENTER]

CRIP Type 6Example of CRIP Type 6 with an ending date12.25.98 [ENTER] 3711707F6 [ENTER] 21.0 [ENTER]Example of CRIP Type 6 with a beginning date and an ending dateF1=10.01.98 [ENTER] F2=12.25.98 [ENTER] 3711707F6 [ENTER] 19.0

CRIP Type 7Example of CRIP Type 7 with an ending date12.25.98 [ENTER] 3711707F7 [ENTER] .03 [ENTER]Example of CRIP Type 7 with a beginning date and an ending dateF1=10.01.98 [ENTER] F2=12.25.98 [ENTER] 3711707F7 [ENTER] .03 [ENTER]

CRIP Type 8Example of CRIP Type 8 with an ending date12.25.98 [ENTER] 3711707F8 [ENTER] .69 [ENTER]Example of CRIP Type 8 with a beginning date and an ending dateF1=10.01.98 [ENTER] F2=12.25.98 [ENTER] 3711707F8 [ENTER] .69 [ENTER]


Delete item from DATED CRIP - date is in effect alreadyThis will remove the CRIP price. The item will revert back to zone SRP.Type in the SV order code followed by F5- and press the [ENTER] key.Example: 3263207F5- [ENTER]

Delete item from DATED CRIP - date is in the future, hasn’t started yetFor example, CRIP entered with prior dates as 04.01.99 thru 04.30.99 and it is still February.Enter beginning and ending dates that are the same within the date range previously entered.

Example of deleting a future Type 5F1=04.20.99 [ENTER] F2=04.20.99 [ENTER] 3711707F5 [ENTER] .00 [ENTER]

Example of deleting a future Type 6F1=04.20.99 [ENTER] F2=04.20.99 [ENTER] 3711707F6 [ENTER] 00.0 [ENTER]



MISCELLANEOUS CRIP EXAMPLES

Change item 667-3211 to $0.75 so that it stays at the same profit percentage6673211F4 [ENTER] 0.75 [ENTER]

Change item 317-8315 to 20%3178315F2 [ENTER] 20.0 [ENTER]

Change item 887-1234 to bill out of the meat department8871234=03 [ENTER]

Change the item range 788-2222 to 788-3333 to bill out of the meat department7882222=7883333=03 [ENTER]

Turn off the purchase flag for item 517-55555175555.0 [ENTER]


PTC-960SL (DOS) TROUBLESHOOTING GUIDE

Throughout this guide, the following typefaces are used: Text written LIKE THIS indicates what you will type on the unit’s keypad. If you see

text surrounded by brackets, such as [ENTER], it means to press and release that key. Text written LIKE THIS or Like This indicates what you will see on the unit’s display.

PROBLEM: SOLUTION:Battery light flashes on Telxon Swap with charged battery (green light shows) from

battery charger. May have to turn unit off and on several times to get battery light to stop flashing.

Adjust brightness Press “[-]” or “[+]” keys (located above [ON/OFF], A and B keys).

Adjust volume At the SVIOE MAIN MENU, press X key, then highlight the sound level option desired and press [ENTER]. Volume is preprogrammed to LOUD.

Unit is locked up orUnit will not search orUnit does not operate properly

This procedure is called a “Reboot”

Turn unit off.While holding down [NO] and [YES] keys simultaneously, turn unit on.When message appears on unit, release [NO] and [YES] keys.At “Enter new date”, press [ENTER]At “Enter new time”, press [ENTER]At “C>” press [NO] [CLEAR] [FUNCTION] [CLEAR] keys individually. Unit will shut off and come back on, returning to the SVIOE MAIN MENU.

If unit is DEAD 1) Change battery.2) Use another unit in store.3) Borrow a unit from another store. Header MUST be

reprogrammed before transmitting the order and programmed back before returning borrowed unit. An alternate method would be for the retailer to work with SV’s Order Desk (262-947-9410) to have the header changed by them immediately following order transmission, thereby eliminating the need to program and then reprogram the unit.

4) Call Region Retail Technology to have emergency unit sent UPS.

5) Denver Customer Service (DCS) can take the order over the phone or via fax. If faxing, the retailer

must contact DCS prior to faxing their order (onshore 888-222-1033; offshore 303-363-5905). DCS will contact Region Retail Technology for replacement.


PTC-960SL (DOS)

PROBLEM: SOLUTION:Broken trigger Must enter data manually; request a replacement unit.Unit displays “A>” Type IOE [ENTER].

Unit will display SVIOE MAIN MENU.Unit displays “B>” Type IOE [ENTER].

Unit will display SVIOE MAIN MENU.Unit will not display SVIOE main menu after typing IOE [ENTER]

Reboot the unit

Turn unit off.While holding down [NO] and [YES] keys simultaneously, turn unit on.When message appears on unit, release [NO] and [YES] keys.At “Enter new date”, press [ENTER]At “Enter new time”, press [ENTER]At “C>” press [NO] [CLEAR] [FUNCTION] [CLEAR] keys individually. Unit will shut off and come back on, returning to the SVIOE MAIN MENU.

Unit displays “C>” Press [NO] [CLEAR] [FUNCTION] [CLEAR] keys individually. Unit will shut off and come back on, returning to the SVIOE MAIN MENU.

Miscellaneous lines or symbols on display, e.g.:

A> //////// ┌┌┌┌┌┌┌┌┌

Turn unit off.While holding down [NO] and [YES] keys simultaneously, turn unit on. When message appears on unit, release [NO] and [YES] keys.At “Enter new date”, press [ENTER]At “Enter new time”, press [ENTER]At “C>” press [NO] [CLEAR] [FUNCTION] [CLEAR] keys individually. Unit will shut off and come back on, returning to the SVIOE MAIN MENU.

Trying to send order, highlight bar stays on DATA ENTRY and will not move onto SEND

Turn unit off.While holding down [NO] and [YES] keys simultaneously, turn unit on. When message appears on unit, release [NO] and [YES] keys.At “Enter new date”, press [ENTER]At “Enter new time”, press [ENTER]At “C>” press [NO] [CLEAR] [FUNCTION] [CLEAR] keys individually. Unit will shut off and come back on, returning to the SVIOE MAIN MENU. Proceed to set up the SEND. (See SEND procedure on page 5)


PTC-960SL (DOS)

PROBLEM: SOLUTION:Message says: TOO MANY ERRORS

Message says: HARDWARE ERRORS

1) You may have too much room noise; do whatever you can to quiet the area, or wrap up coupler/phone attachment with towel to muffle out excess noise.

2) Change battery.3) Try transmitting on another phone.4) You may have entered data incorrectly or in the

wrong format on one of the pages. Try sending each page separately to isolate the problem.

5) Try using phone outside of store.6) Try using different coupler.7) Call Order Desk to see what, if anything, is being

received (800-236-3446, ext. 9410 or 262-947-9410).Message says: INVALID HEADER OR TRAILER

All Telxons are custom flashed, so store specific information will never be lost. This message could be received if you are having difficulty transmitting an order, but it is just a “red flag” that a problem exists, which is usually too much background noise while sending. Wrap the phone and coupler in a towel to muffle out excess noise, and the order should send OK.

Store can transmit PREVIOUS rather than CURRENT order if, for example, the order was accidentally erased BEFORE it was sent

At SVIOE MAIN MENU, go to 02 SEND and press [ENTER]. At SELECT DATA, highlight 02 PREVIOUS. Press [ENTER] two times, then TAG SEND FILES appears with departments listed. Tag the department(s) you want to send. Continue SEND procedure as usual. (See SEND procedure on page 5)

To ERASE order If having problems, call Region Retail Technology (800-236-3446) during normal business hours for instructions on how to ERASE or see ERASE instructions on page 6.

For CRIP procedures Call Region Retail Technology (800-236-3446) during normal business hours for instructions on entering CRIP or see CRIP instructions on pages 9-13.

For SHELF LABELS procedures Call Region Retail Technology (800-236-3446) during normal business hours for instructions on entering SHELF LABELS or see SHELF LABELS instructions on page 6.


PTC-960SL (DOS)

PROBLEM: SOLUTION:For PURCHASE FLAGS procedures Call Region Retail Technology (800-236-3446) during

normal business hours for instructions on entering PURCHASE FLAGS or see PURCHASE FLAGS instructions on page 7.

For RSVP procedures Call Region Retail Pricing (800-236-3446) during normal business hours for instructions on entering RSVP or see RSVP instructions on page 8.

Solid “blue” screen on display Remove the battery from the Telxon. Simultaneously hold down [NO] and [YES] keys and the [ON/OFF] button. Keeping these three keys depressed, insert battery and wait 10-15 seconds, then release [ON/OFF] button only. If the “hard reboot” is successful, the Date and Time prompts should appear, and the [NO] and [YES] keys can be released. At “Enter new date”, press [ENTER]. At “Enter new time”, press [ENTER]. At “C>” press the [NO] [CLEAR] [FUNCTION] [CLEAR] keys individually. Unit will shut off and come back on/reboot, returning to the SVIOE MAIN MENU. For help with this procedure, call Region Retail Technology (800-236-3446).

Order is “lost” If a battery is left out of the Telxon for an extended period of time, current and previous orders will be erased. It is imperative that a battery is kept in the unit at all times. Store specific programming (i.e., header and trailer) will never be “lost” because each Telxon is custom flashed.


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