TermsandConditionsforWebsiteUsageandSaleofServices

WelcometothewebsiteownedandoperatedbyDunlinTrainingLimited.Ifyoucontinuetobrowseandusethiswebsite,youareagreeingtocomplywithandbeboundbythefollowingtermsandconditionsofuse,whichtogetherwithourPrivacyPolicygovernDunlinTrainingLimited’srelationshipwithyouinrelationtothiswebsite.Ifyoudisagreewithanypartofthesetermsandconditions,pleasedonotusethiswebsite.

Theterms‘DunlinTrainingLimited’or‘us’or‘we’or'our'refertotheownerofthewebsitewhoseregisteredofficeis146MaloneRoad,BelfastBT95LHandtheproviderofonline/e-learningandothercoursesinaccordancewiththeTermsandConditionsforSaleofServicesbelow.OurcompanyregistrationnumberisNI632750.Theterm‘you’referstotheuserorviewerofthiswebsiteandthepurchaserorpersonbookingonline/e-learningandothercoursesinaccordancewiththeTermsandConditionsforSaleofServicesbelow.

1.TermsandConditionsforWebsiteUsage

Theuseofthiswebsiteissubjecttothefollowingtermsofuse.PurchaseofservicesbyyouthroughthiswebsitearegovernedbytheTermsandConditionsforSaleofServicesbelow.

• Amendments

Thecontentofthepagesofthiswebsiteisforyourgeneralinformationanduseonly.Itissubjecttochangewithoutnotice.Wealsoreservetherighttoreviseandamendthesetermsandconditionsfromtimetotime.Youwillbesubjecttothetermsandconditionsinforceoneachoccasionthatyouaccessthiswebsite.

• Availability

Wedonotwarrantthattheservicefromthiswebsitewillbeuninterrupted,timelyorerrorfree,althoughitisprovidedtothebestofourability.Wedonotacceptanyliabilityinthisregard,andbyusingthiswebsiteyoutherebyindemnifyus,ouremployees,agentsandgroupcompaniesagainstanylossordamage,inwhatevermanner,howsoevercaused.• Cookies

ThiswebsiteusescookiestomonitorbrowsingpreferencesasdescribedinourPrivacyPolicy.

• AccuracyofContent

Withtheexceptionoftheonlinecoursesandassociatedmaterial,neitherwenoranythirdpartiesprovideanywarrantyorguaranteeastotheaccuracy,timeliness,performance,completenessorsuitabilityoftheinformationandmaterialsfoundorofferedonthiswebsiteforanyparticularpurpose.Youacknowledgethatsuchinformationandmaterialsmaycontaininaccuraciesorerrorsandweexpresslyexcludeliabilityforanysuchinaccuraciesorerrorstothefullestextentpermittedbylaw.

• PrivacyofInformation

OurPrivacyPolicy,whichsetsouthowweuseandprotectanypersonalinformationwhichyougiveuswhenyouusethiswebsiteissetoutseparatelyonthiswebsite.

Anymaterialyoutransmitorposttothiswebsite,otherthanpersonalinformationcoveredbyourPrivacyPolicy,shallbetreatedasnon-confidentialandnon-proprietaryandweshallhavenoobligationsinrelationtosuchmaterial.Weandourcontractorsandagentsshallbefreetocopy,disclose,distribute,incorporateandotherwiseusesuchmaterialandalldata,images,sounds,textandotherthingsembodiedthereinforanyandallcommercialornon-commercialpurposes.

• AcceptableUse

Youmustnotusethiswebsiteinanywaythatcauses,ormaycause,damagetothiswebsiteorimpairmentoftheavailabilityoraccessibilityofthiswebsite,orinanywaywhichisunlawful,illegal,fraudulentorharmful,orinconnectionwithanyunlawful,illegal,fraudulentorharmfulpurposeoractivity.Inparticular,youareprohibitedfrompostingortransmittingtoorfromthiswebsiteanymaterialthatisthreatening,defamatory,obscene,orsimilarinnature.Youmusthaveobtainedallnecessarylicencesand/orapprovalsbeforesubmittinganyinformation.Wereservetherighttoremoveanymaterialfromthiswebsitethatweconsiderinappropriateorunsuitable.Weshallfullyco-operatewithanylawenforcementauthoritiesorcourtorderrequestingordirectingustodisclosetheidentityoforlocateanyonepostinginappropriatematerial.• Registration

Toenableyoutopurchaseonline/e-learningcoursesorbookcoursesthroughthiswebsiteyouwillneedtoregisterwithusinaccordancewiththeRegistrationtermintheTermsandConditionsforSaleofServicesbelow.Youareabletobrowsethiswebsitewithoutregisteringwithus.• Disclaimer

Theinformationandmaterialonthiswebsite,otherthanrelativetoonline/e-learningcoursesandassociatedmaterial,isprovidedonan"asis"basis.Tothefullestextentpermittedbylaw,we:

• excludeallrepresentationsandwarrantiesrelatingtothiswebsiteanditscontentsorwhichisormaybeprovidedbyanygroupcompanyoranyotherthirdparty,includinginrelationtoanyinaccuraciesoromissionsinthiswebsiteand/orour

literature;and

• excludeallliabilityfordamagesarisingoutoforinconnectionwithyouruseofthiswebsite.Thisincludes,withoutlimitation,directloss,lossofbusinessorprofits(whetherornotthelossofsuchprofitswasforeseeable,aroseinthenormalcourseofthingsoryouhaveadvisedusofthepossibilityofsuchpotentialloss),damagecausedtoyourcomputer,computersoftware,systemsandprogramsandthedatathereonoranyotherdirectorindirect,consequentialandincidentaldamages.

Wedonothoweverexcludeliabilityfordeathorpersonalinjurycausedbyournegligence.Theaboveexclusionsandlimitationsapplyonlytotheextentpermittedbylaw.Noneofyourstatutoryrightsasaconsumerareaffected.• OwnershipRights

Thiswebsite,andthecoursesandmaterialsforouronline/e-learningandothercourses,containsmaterialwhichisownedbyorlicensedtous.Thismaterialincludes,butisnotlimitedto,thedesign,layout,look,appearanceandgraphics.Youmaydownloadandprintpassagesfromthiswebsiteandouronlinecoursesaccessedthroughthiswebsiteforyourownpersonal,non-commercialpurposes.Otherwise,useorreproductionisprohibitedforanyotherpurposes.Inaddition,nopartofthiswebsitemaybereproducedorstoredinanyotherwebsiteorincludedinanypublicorprivateelectronicretrievalsystemwithoutourpriorwrittenpermission.Anyrightsrelativetoanyoftheabovenotexpresslygrantedinthesetermsandconditionsarereservedtous.

• Non-Compliance

Unauthoriseduseofthiswebsitemaygiverisetoaclaimfordamagesand/orbeacriminaloffence.Wealsoreservetherighttoremoveaccesstothiswebsiteinrespectofanyonewhodoesnotcomplywiththesetermsandconditions

• Links

Fromtimetotime,thiswebsitemayalsoincludelinkstothirdpartywebsites.Theselinksareprovidedforyourconveniencetoprovidefurtherinformation.Theydonotsignifythatweendorsethewebsite(s).Wehavenoresponsibilityforthecontentoravailabilityofthelinkedwebsite(s).Wedonotmonitororreviewthecontentofthirdpartywebsiteswhicharelinkedfromthiswebsite.Opinionsexpressedormaterialappearingonsuchwebsitesarenotnecessarilysharedorendorsedbyusandweshouldnotberegardedasthepublisherofsuchopinionsormaterial.Wearenotresponsiblefortheprivacypractices,orcontent,ofthesesites.Beawarewhenyouleavethiswebsiteandreadtheprivacystatementsofthesewebsites.Youshouldevaluatethesecurityandtrustworthinessofanyotherwebsitelinkedtothiswebsiteoraccessedthroughthiswebsiteyourself,beforedisclosinganypersonalinformationtothem.Wewillnotacceptanyresponsibilityforanylossordamageinwhatevermanner,howsoevercaused,resultingfromyourdisclosuretothirdpartiesofpersonalinformation.

• Miscellaneous

Ifanyofthesetermsandconditionsisheldtobeillegalorunenforceable,inwholeorinpart,underanyenactmentorruleoflaw,suchtermorconditionorpartshalltothatextentbedeemednottoformpartofthesetermsandconditionsbutthevalidityandenforceabilityoftheremainderofthesetermsandconditionsshallnotbeaffected.

Thesetermsandconditions,andyouruseofthiswebsiteandanydisputearisingoutofsuchuseofthewebsite,aresubjecttothelawsofNorthernIreland,andtotheexclusivejurisdictionofthecourtsofNorthernIreland.

2.TermsandConditionsforSaleofServices

Anypurchaseofonline/e-learningcoursesorbookingofothercoursesorservices(“theServices”)youmakethroughthiswebsitewillbegovernedbythefollowingtermsandconditions.YouaresubjectalsototheTermsandConditionsforWebsiteUsageabove

• Agreement

Thesetermsandconditionsapplytoallpurchasesandbookingsyoumakewithusthroughthiswebsiteandconstitutetheentireagreementbetweenyouandus.PleasereadthesetermsandconditionscarefullybeforepurchasingorbookinganyoftheServices.BypurchasingorbookinganyoftheServicesdisplayedonthiswebsite,youagreetobeboundbythesetermsandconditions.Ifyourefusetoacceptthesetermsandconditions,youwillnotbeabletopurchaseorbookanyServicesfromthiswebsite.• Registration

Toenableyoutopurchaseorbookcoursesthroughthiswebsite,youwillneedtoregisterwithus.Toenableyoutoregister,wewillaskyoutoenteryourname,andemailaddress.Theregistrationprocesswilltakelessthanaminuteanditwillcreateapasswordaccessiblepersonalaccountforyou.Allinformationandaccountdetailsthatyouprovidetouswillbesecurelyprotected.Onceyouhaveregistered,eachtimeyouvisitthiswebsite,youwillneedtoinputyouremailaddressandchosenpasswordtoidentifyyourselftous.Onceyouhaveidentifiedyourself,youwillbeabletoaccessyouruserandaccountdetails.Eachregistrationisforasingleuseronly.Wedonotpermityoutoshareyourusernameandpasswordwithanyotherpersonorwithmultipleusersonanetwork.Responsibilityforthesecurityofanypasswordsissuedrestswithyou.InformationyouprovidetousduringyourregistrationwillbedealtwithinaccordancewithourPrivacyPolicy.Registrationmustbecompletedaspartofplacingyourfirstorderwithus.Wewillonlyaskforyourdebit/creditcarddetailswhenyouplaceanorderforacourseoronlinecourseorservicethroughthiswebsite.• UseoftheWebsite

Accesstothiswebsite(andtheServices)byanyonewhodoesnotcomplywiththeTermsandConditionsofWebsiteUsagemayberemovedatourdiscretionandinsuchcircumstancesnorefundshallbemadeinrespectofServicesthatarenolongeraccessible.• Bookingacourse

Youmaybookacoursewithusthroughthiswebsite,byemail,byfax,byletterorbytelephoneinrelationtoServicessoldonthiswebsite.Wewillsendyouanemailacknowledgingabooking,whichwillconfirmthecoursedetails,whenyoubookthroughthiswebsiteorbyemail.Telephonebookingsmustbeconfirmedbyyouinwritinguponrequestbyus.Pleasequotepurchaseordernumberswhereapplicable.Abindingcontractwillonlycomeintoforcebetweenyouandusonceyouhavereceivedanacknowledgementemailorawrittenacknowledgementfromus.Pleasetakethetimetoreadandcheckyourbookingatthebookingpageoftheorderprocess.Allbookingsaresubjecttoavailabilityandwereservetherighttorejectanyrequestforabookingforanyreason.Ifwerejectabookingrequest(forwhateverreason)wewillinformyouassoonaspossible.• DescriptionofServices

Alldescriptions,specifications,advertising,andoverviewinformationdisplayedonthiswebsiteinrelationtoServicesareissuedorpublishedforthesolepurposeofgivinganapproximateideaoftheServicestobeprovided.Theywillnotformpartofthecontractbetweenyouandus.Servicesdeliveredmaydifferinnon-materialrespectsfromtheinformationprovidedonourwebsite.WemaymakechangestothespecificationordesignofServicestoconformwithanyapplicablesafety,statutoryorregulatoryrequirement,butwhichdonotmateriallyreducetheirquality.• FeesforServices

ThefeesforServicesaredisplayedonthiswebsiteatthetimeyoumakeyourbooking.Wedonotchargevalueaddedtax.Allfeesaresubjecttochangewithoutpriornotice.ThiswebsitecontainsalargenumberofServicesanditisalwayspossiblethat,despiteourbestefforts,someoftheServiceslistedonourwebsitemaybeincorrectlypriced.WewillnotbeobligedtosupplyServicesattheincorrectprice,evenifwehaveacceptedyourbooking.• PaymentandCreditTerms

WemustreceivepaymentinfullforallServicesyoupurchaseorbookbeforeyourordercanbeprocessed.PaymentforServiceswillbetakenthroughourthirdpartypaymentprovider(asnominatedbyusfromtimetotime).Paymentwillbereceivedbyusuponconfirmationfromsuchproviderthatthetransactionhasbeencompleted.Ifpaymentbyinvoicehasbeenpreviouslyagreed,thepaymentmustbemadetouswithin14calendardaysfromthedateoftheinvoiceorpriortothecoursedate(whererelevant),whicheverissooner.Ourstandardcredittermsforaccountcustomersare14calendardaysfromthedateofinvoice.Pleasecontactourheadofficeifyouwishtosetupacreditaccountwithus.• Cancellations

Ifyoucancelabookingforacourseandareunabletotransferyourbookingtoacoursecommencingonanotherdateatthetimeofcancellation,thefollowingchargesshallapply:

• Within48hoursofthecoursestarting,100%ofthecoursefee• Upto48hoursofthecoursestarting,60%ofthecoursefee

IfyouhavepurchasedanE-Learningcourseorcoursesandyouorathirdpartyutilisingyouraccounthaveaccessedsuchcourseorcourses,yourordercannotbecancelled.Acoursewillbedeemedtohavebeenaccessedwhenitiscommencedoranyassociatedmaterialsareloadedorviewedbyyouorsomeoneutilisingyouraccount.Ifforanyreasonyoudonotcompleteacourseorcourseswithinthetwoweekaccessperiodasstatedonthiswebsite,subsequentaccesstothesamecourseorcourseswillbechargedatthefullrate,assetoutonthewebsite.IfyoudonotaccessanE-Learningcourseorcoursesduringthetwelve(12)monthsfollowingthedateonwhichitortheywereordered,wereservetherighttocanceltheorderandwithdrawyouraccesstosuchE-Learningcourseorcourses.Youwillnotreceivearefundiftheorderiscancelledasdescribedinthisparagraph.• TransferofCourses

Ifyourcircumstancesaresuchthatyouneedtotransferfromonecoursetoanother,thefollowingchargesshallapply,dependingontheperiodofnoticegivenbyyou:

• Firsttransfer,mademorethanfourweekspriortothecoursestartdate-nocharge• Twotofourweeksnoticegiven-15%ofthecoursefee• Lessthantwoweeksnoticegiven-30%ofthecoursefee

Alltransfersmustoccurwithinaperiodofsixmonthsfromthecommencementdateoftheoriginalcourse.

• LateArrivals/MissedSessions

Ifyouarrivelateforacourseorareabsentfromanysessionofacourse,wereservetherighttorefusetoacceptyouonthecourseifweareoftheopinionthatyouwillgaininsufficientknowledgeorskillinthetimeremainingofthecourse.ToconformwithHealthandSafetyExecutiverequirementsforstatutorycertificates,satisfactoryattendanceatallsessionsismandatory.• RequalificationFirstAidCourses

InordertoremainqualifiedasaFirstAider,youmustretakeyourqualificationwhileyourcertificateremainsindate.Youhaveaonemonthperiodofgracepostcertificateexpirywithinwhichtoaccesstheshortertwodaycourse.However,itisimportantthatyouareawarethatduringthisperiodyouarenotqualifiedtoprovidefirstaid.YoushouldprovideuswithacopyoftheoriginalFirstAidcertificaterequiredtobeupdated.• GuidelinesonCapabilityforCourses

Itistheemployer'sresponsibilitytoensurethatyouarefreefromanyconditionwhichwouldaffectyourcapabilitytoundertakeyourchosencourse,andthatyouhavetheaptitudetocopewithanintensivecourseofstudy.Wewelcomeyouifyouhavedisabilitiesbutitremainsyouremployer'sresponsibilitytoensurethatyouareappropriatelysupportedinyourworkplace.Wewouldwelcomeinadvance,forsetuppurposes,notificationofanyassistancethatyouarelikelytoneedduringtherunningofacourse.

Ifitisfeltthatthelearnerdoesn'tmeetthelearningoutcomesofthecourseandorassessmentprocessandisreferred,theywillbeofferedafreeassessment.Anyfurthertrainingorcoachingoverandabovethatprovidedonthecoursemaybechargedfor.

• Privacy

OurPrivacyPolicy,whichsetsouthowweuseandprotectanypersonalinformationwhichyougiveuswhenyouusethiswebsiteissetoutseparatelyonthiswebsite.• Liability

Savetotheextentpermittedbylaw,we(andanyofourgroupcompaniesandtheofficers,directors,employees,shareholders,sub-contractorsoragentsofanyofthem)excludeallliabilityandresponsibilityfromanyamountorkindoflossordamagearisingoutoforinconnectionwithyouruseofanyoftheServices.Wedonothoweverexcludeliabilityfordeathorpersonalinjurycausedbyournegligence.Theaboveexclusionsapplyonlytotheextentpermittedbylaw.Noneofyourstatutoryrightsasaconsumerareaffected.Subjecttotheexclusionssetoutabove,weshallnotbeliabletoyouforanyindirectorconsequentiallossordamageofanynaturewhatsoeverarisingandwhethercausedintort,

breachofcontractorotherwise(evenifforeseeable).WewillperformanddeliverServiceswithreasonablecareandskill.Wedonotgiveanyotherrepresentation,warrantyorundertakinginrelationtoServices.Anyrepresentation,conditionorwarrantywhichmightbeimpliedorincorporatedintothesetermsbystatute,commonlaworotherwiseisexcludedtothefullestextentpermittedbylaw.Inparticular,wewillnotberesponsibleforensuringthatServicesaresuitableforyourpurposesanddonotguaranteeanyspecificresultsfromparticipatinginthecourseorcoursesbookedortheonline/e-learningcourses.• EventsBeyondOurControl

Onoccasion,unforeseencircumstances,actsoreventsbeyondourreasonablecontrolmayrequireustocancelacourse.Insuchcircumstances,youwillbegivenasmuchnoticeaspossibleand(atourdiscretion)eitherafreetransfertoanothercourseorafullrefundoffeespaidbyyou.Wewillnotbeliableorresponsibleforanyfailuretoperform,ordelayinperformanceof,anyofourobligationsthatiscausedbyaneventbeyondourreasonablecontrol.Aneventbeyondourreasonablecontrolmeansanyactoreventbeyondourreasonablecontrol,includingwithoutlimitationserverfailures,softwarefailures,strikes,lock-outsorotherindustrialactionbythirdparties,civilcommotion,riot,invasion,terroristattackorthreatofterroristattack,war(whetherdeclaredornot)orthreatorpreparationforwar,fire,explosion,storm,flood,earthquake,subsidence,epidemicorothernaturaldisaster,orfailureofpublicorprivatetelecommunicationsnetworks.• RevisionofTerms

Wemayrevisethesetermsandconditionsfromtimetotimerelativetochangesinhowweacceptpaymentfromyou,changesinrelevantlawsandregulatoryrequirements,oranyotherchangestoouroperatingordeliveryprocesses.EachtimeyouorderServicesfromus,thetermsandconditionsinforceatthattimewillapplytothecontractbetweenyouandus.• Miscellaneous

Ifanyofthesetermsandconditionsisheldtobeillegalorunenforceable,inwholeorinpart,underanyenactmentorruleoflaw,suchtermorconditionorpartshalltothatextentbedeemednottoformpartofthesetermsandconditionsbutthevalidityandenforceabilityoftheremainderofthesetermsandconditionsshallnotbeaffected.Thesetermsandconditions,andyouruseofthiswebsiteandanydisputearisingoutofsuchuseofthewebsite,aresubjecttothelawsofNorthernIreland,andtotheexclusivejurisdictionofthecourtsofNorthernIreland.