tender document for empanelment of agencies to execute...

No. 10 (15)/2016-NICSI

NATIONAL INFORMATICS CENTRE SERVICES INCORPORARTED

(A Government of India Enterprise under NIC)

Ministry of Electronics & Information Technology

Hall No. 2&3, 6th Floor, NBCC Tower,

15, Bhikaji Cama Place, New Delhi – 110066.

Tel – 26105054, Fax - 26105212

Open Tender No. NICSI/BI/2016/24

TENDER DOCUMENT

FOR

Empanelment of Agencies to Execute Projects/IT-Solutions in

the Areas of Business Intelligence, Statistics and CPM/PERT

Based Project Monitoring and Control

Tender document for Empanelment of Agencies to provide Services in BI/DW areas

Page 1 of 54

Disclaimer

The sole objective of this document (the Request for Proposal or the RFP) is to solicit Techno

commercial offers from interested parties for taking part in the empanelment process leading to

empanelment of vendor(s) for the scope of work as mentioned in this document. While this document has

been prepared in good faith, no representation or warranty, express or implied, is or will be made, and no

responsibility or liability will be accepted by NICSI or any of their employees, advisors or agents as to or

in relation to the accuracy or completeness of this document and any liability thereof is hereby expressly

disclaimed.

Interested Parties may carry out their own study/ analysis/ investigation as required before submitting

their Techno commercial proposals.

This document does not constitute an offer or invitation, or solicitation of an offer, nor does this document

or anything contained herein, shall form a basis of any agreement or commitment whatsoever.

NICSI Representatives, its employees and advisors make no representation or warranty and shall incur

no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of

the RFP Document

Some of the activities listed to be carried out by NICSI subsequent to the receipt of the responses are

indicative only. NICSI has the right to continue with these activities, modify the sequence of activities,

add new activities or remove some of the activities, as dictated by the best interests of NICSI.


Page 2 of 54

Table of Content

TABLE OF CONTENT ...................................................................................................................... 2

IMPORTANT DETAILS ..................................................................................................................... 3

IMPORTANT INFORMATION ........................................................................................................... 3

ACRONYMS AND ABBREVIATIONS .............................................................................................. 3

INTERPRETATIONS ......................................................................................................................... 4

INVITATION TO BIDDERS ............................................................................................................... 4

SCOPE OF WORK ............................................................................................................................ 5

PRE – BID CONFERENCE ............................................................................................................... 6

BID SUBMISSION ............................................................................................................................. 7

BID OPENING ................................................................................................................................... 9

BID EVALUATION .......................................................................................................................... 10

EMPANELMENT OF BIDDER ........................................................................................................ 11

PAYMENT SCHEDULE .................................................................................................................. 13

TERMS AND CONDITIONS ............................................................................................................ 14

ELIGIBILITY CRITERIA ................................................................................... 21

BIDDER’S PROFILE ........................................................................................ 29

FINANCIAL INFORMATION (TURNOVER) .................................................... 30

FIRM STRENGTH ............................................................................................ 31

PROJECT EXPERIENCE ................................................................................ 32

PROFORMA FOR PROJECT COMPLETION CERTIFICATE ........................ 33

NUMBER OF PROFESSIONALS EMPLOYED CATEGORY WISE............... 34

PROFORMA FOR PROFICIENCY/EXPERTISE ............................................. 35

TECHNICAL EVALUATION CRITERIA .......................................................... 36

FINANCIAL BID LETTER .............................................................................. 37

GROSS TOTAL VALUE ................................................................................ 38

PROFORMA: SECURITY DEPOSIT FOR CONTRACT PERFORMANCE .. 41

DETAILED FINANCIAL BID FORMAT ......................................................... 43

PREREQUISITES FOR DIFFERENT LEVELS OF MANPOWER ................ 46

BID SUBMISSION PROCESS ....................................................................... 47

BANK GUARANTEE FOR EMD/BID SECURITY ......................................... 54


Page 3 of 54

Important Details Sl. No. Particular Details

1. Availability of the Tender Document 22.12.2016

2. Last Date for submission of written Queries by

Bidders 02.01.2017 till 17:00 hrs

3. Pre-Bid meeting 04.01.2017 at 11:30 Hrs.

4. Last Date/time of Submission of bid 16.01.2017 till 15:00 Hrs.

5. Opening of Technical bid 17.01.2017 at 15:30 Hrs.

Important Information

Sl. No. Particulars Details

1. Name of Purchaser National Informatics Centre Services Incorporated, New

Delhi

2. Eligibility Criteria Please see Annexure 1

3. Scope of Work Please see Section 6 Scope of Work

4. Performa for submission of

financial bids

Please see Annexure 11 Gross Total Value (Category

Wise) and Annexure 13 Detailed Financial Bid Format

5. Web Site address from where

Tender can be downloaded

http://www.nicsi.com

http://eproc-nicsi.nic.in

6. Nature of bid process Online submission

7. Tender Validity 180 days from the date of opening of bids

8. Correspondence details for pre-bid

queries and any other information Email- [email protected]

9. Address for Correspondence

Head of Department, Tender

National Informatics Centre Services Inc. (NICSI)

6th Floor Hall No. 2 & 3,

15 NBCC Towers,

Bhikaji Cama Place,

New Delhi-110066

10. Place of Pre Bid Conference, Bid

Opening

Conference Room, NICSI



Tel – 26105054, 26711304

Fax – 26105212

Acronyms and Abbreviations As used in the Document Description

NICSI National Informatics Centre Services Incorporated, herein also referred

to as ‘Purchaser’

NIC National Informatics Centre

Bidder/ Agency

The organization submitting the proposal who will also be the single point

of contact for the Purchaser and single point responsibility for execution

of scope and deliverables as required by this Request for Proposal.

BG Bank Guarantee

http://www.nicsi.com/

mailto:[email protected]


Page 4 of 54

As used in the Document Description

EMD Earnest Money Deposit

End User Department The department who is taking services from Bidder/Vendor for BI/Data

warehouse services

FEC Financial Evaluation Committee

GTV Gross Total Value

HQ Head Quarter of NICSI in New Delhi

RFP Request For Proposal

TEC Technical Evaluation Committee

Interpretations The following terms wherever occurring in the tender and wherever used throughout the execution of the

work, shall, unless excluded by or repugnant to the context, have the meaning attributed thereto as

follows:

"CONTRACT/ EMPANELMENT" Means the Contract resulting from the acceptance by the Purchaser of

this Tender whether in whole or in part.

"BIDDER" Means and includes any firm or any company or body, corporate or otherwise, who submit the

Tender which has been invited.

"BIDDER’s REPRESENTATIVE" Shall mean a person in a supervisory capacity who shall be so declared

by the Bidder and who shall be authorized under a duly executed power of attorney. He shall be

responsible for proper execution of empanelment and shall take orders from NICSI/ End User Department

and carry out the same.

"MONTH" Means any consecutive period of thirty days.

"PURCHASER" Means M/S National Informatics Centre Services Inc., Hall No. 2&3, 6th Floor, NBC

Tower, 15, Bhikaji Cama Place, New Delhi – 110066.

“NICSI” Means M/S National Informatics Centre Services Incorporated, Hall No. 2&3, 6th Floor, NBC

Tower, 15, Bhikaji Cama Place, New Delhi – 110066

"WRITING” includes all matters written, typewritten or printed either in whole or in part.

Invitation to Bidders

This is invitation for online bids for “Empanelment of Agencies to provide design, develop, implement, train

and hand holding services in the areas of Business Intelligence and Data warehouse

About NICSI Services

National Informatics Centre Services Inc. (NICSI) was established in 1995 as a section-8 company under

National Informatics Centre (NIC), Ministry of Electronics & Information Technology, Government of India

for providing and procuring IT solutions for multiple e-governance projects undertaken by NIC, Ministry of

Electronics & Information Technology (MeitY), Governments and Government Organizations (like Public

Sector Undertakings).


Page 5 of 54

Main Objectives

To provide economic, scientific, technological, social and cultural development of India by

promoting the utilization of Information Technology. Computer-Communication Networks,

Informatics etc. by a spin-off of the services, technologies, infrastructure and expertise developed

by the NIC of the Government of India including its Computer-Communication Network, NICNET

and associated infrastructure and services.

To promote further development of services, technologies, infrastructure and expertise

supplementing that developed by NIC in directions which will increase the revenue earning

capacity of NIC.

To develop and promote value added computer and computer-communications services over the

basic infrastructure and services developed by NIC including NICNET.

In furtherance of these objectives, NICSI has been providing various products & services to organizations

in the Central Government, State Governments and PSUs etc. Products and Services include Hardware,

Systems Software, Application Software, Software Development, Intra-Networking, Wide Area

Networking, Video Conferencing, IT Consultancy, IT Implementation Support among others.

Objective of the RFP

Online Bids, valid for a period, as mentioned in Section 2 clause no 7 tender validity, from the date of

opening, are invited from eligible bidders for empanelment so as to execute projects in the areas of

Business Intelligence.

NICSI intends to empanel vendors as mentioned in the Section 11 Empanelment of Bidder of this tender.

The empanelment period will be as per mentioned in Section 11 Empanelment of Bidder of this tender.

The selected bidders will be bound by the scope of work as provided in Section 6 Scope of Work of this

tender.

Bidders are advised to study the tender document carefully. Submission of tender shall be deemed to have

been done after careful study and examination of the tender document with the full understanding of its

implications. Bid response prepared in accordance with the procedures enumerated in Section 8 Bid

Submission of this tender should be submitted to the Purchaser not later than the date and time laid down,

at the address given in the tender.

All bids must be accompanied by an Earnest Money Deposit (EMD) as mentioned in the Section 8 Bid

Submission Clause 8.2 Earnest Money Deposit of this tender.

The tender document is available at NICSI e-procurement site http://eproc-nicsi.nic.in &

http://www.nicsi.com

Bidders must note that online bids or hardcopy of financials received after due date and time shall be

rejected.

Scope of Work NICSI would like to make available the latest technology and all the analytical solutions for the policy

planners and decision makers in the government so that the decisions and the policies can totally rely on

a proven scientific footing. As Business Intelligence & Data Analytics technology are being globally

recognized as an effective tool for better planning and decision making and also for the development of

knowledge economies the NICSI would like to execute projects in the above areas, on behalf of the

various ministries and departments, through outsourcing.

To support its delivery capabilities, NICSI proposes to empanel agencies, with proven competence in all

the above said areas or any of the above area(s), for complementing the software development and


Page 6 of 54

providing support to the projects taken up by NICSI/NIC all over the country. Based on project’s needs, the

selected agency has to execute the project(s).

The bidders can either bid for each of the three categories of BI/DW projects separately or in combination.

Through this tender NICSI would like to select and empanel solution providers for (i) hiring of defined

number of man powers so as to execute the project of its own or (ii) total outsourcing of projects in

the above mentioned areas.

The Scope of Work defined in this tender document broadly includes the following:

1.1.1 To Study the DW/BI needs of the user department identified by NICSI/NIC.

1.1.2 Prepare detailed SRS for the user Ministry/Department along with costing details.

1.1.3 In consultation with NIC/NICSI, depending upon the need, identify the right BI tool and the

platform.

1.1.4 Identify the optimal hardware sizing and software requirements, keeping in mind the expected

data volume, number of users, analytical reporting requirements, etc.

1.1.5 Develop a prototype model, wherever the need arises, on the NIC/NICSI identified tool and

platform.

1.1.6 Carry out complete development, testing and implementation. Devise monitoring and reviewing

process for its better management and sustainability.

1.1.7 Prepare and made available a set of detailed user manuals.

Pre – Bid Conference

A prospective bidder requiring any clarification on the tender document may submit the queries at the

Purchaser's email address as per schedule indicated in Section 1. Important Details. The queries must be

submitted in the following format in MS Word / MS Excel format:

Company name M/s…………………………………………………………………………………….

Company Contact

Details

Name & Position of the person:

Address of the bidder submitting request:

S.

No.

RFP Page No. Relevant Section / Annexure

of RFP

Relevant Content from

RFP

Vendor’s Query /

Comment

NICSI shall hold a pre-bid meeting with the prospective bidders as per schedule provided in Section 1

Important Details of this tender in the NICSI conference hall. Queries received, in writing, or over email,

from the bidders as per the schedule in Section 1 Important Details shall be addressed. No queries would

be addressed post Pre-Bid meeting.

The queries should be sent to NICSI in the following format (preferably in an excel file) through email at

[email protected] or faxed on 011-26105212.

The purpose of the conference is to provide bidders with the information regarding the tender.

At the most 2 persons from any firm / company would be allowed in the pre-bid conference.


Page 7 of 54

At any time prior to the last date for receipt of bids, the Purchaser, may, for any reason, whether at its own

initiative or in response to a clarification requested by a prospective Bidder, modify the tender document by

corrigendum. It shall not be mandatory for the Purchaser to disclose the reasons for this change.

The corrigendum will be notified through website (http://eproc-nicsi.nic.in & http://www.nicsi.com) and

would be binding on all Bidders. No separate communication will be sent to the bidders who have

participated in the pre-bid or who have sent written queries before the pre-bid meeting.

The Purchaser may, at its discretion, extend the last date for the receipt of Bids.

NICSI is not bound to clarify any query after the pre-bid meeting.

NICSI will endeavour to provide a complete, accurate, and timely response to all queries raised by the

bidders. However, NICSI makes no representation or warranty as to the completeness or accuracy of any

response, nor does NICSI undertake to answer all the queries that have been posed by the bidders and

bidders shall not assume that their unanswered queries have been accepted by NICSI.

Bid Submission

General Bid Submission Instructions

1.1.8 Proposals must be direct, concise, and complete. All information not directly relevant to this RFP

should be omitted. NICSI will evaluate bidder’s proposal based on its clarity and the directness of

its response to the requirements as outlined in this RFP.

1.1.9 Bidders shall furnish the required information on their Techno-Financial proposals in the required

formats only

1.1.10 Any alteration / overwriting / cutting in the bid should be duly countersigned else it will be out

rightly rejected.

Mode of Bid Submission

1.1.11 Submission of bids shall be in accordance with the instructions given in Annexure 15. Bid

Submission Process

Earnest Money Deposit

1.1.12 The bidder shall furnish as part of its bid, an EMD/bid security, of amounts as per the below

table, in the form of an Account Payee Demand Draft or Bank Guarantee (in the format specified

in Annexure 16. Bank Guarantee for EMD / Bid Security) from any of the Commercial Banks

in India in favour of NICSI payable at New Delhi.

S. No. Bid Submitted for Amount (In INR)

1. Business Intelligence High End Proprietary Platform Rs. 12,00,000/- (Twelve lakhs)

2. Business Intelligence Low End Proprietary Platform Rs. 12,00,000/- (Twelve lakhs)

3. Business Intelligence Open Source Platform Rs. 12,00,000/- (Twelve lakhs)

1.1.13 If the bidder is bidding for more than one category, as mentioned above, they may submit

combine EMD as well. In this case, combined EMD value will be the sum of EMD value of those

categories. The bidder may submit this combined EMD in Bid submission process as defined in

Annexure 15. Bid Submission Process.

For example, if the bidder is quoting for 2 categories, say, Category 1. Business Intelligence High

End Proprietary Platforms and Category 2. Business Intelligence Low End Proprietary Platforms,


Page 8 of 54

then the bidder may submit combine EMD of value Rs. 24,00,000 (Rs. Twenty four lakhs) which

is the sum of EMD value of Category 1 (Rs. 12,00,000/-) and EMD value of Category 2 (Rs.

12,00,000/-)

1.1.14 Earnest Money Deposit must be submitted by all the bidders, except those who are registered

with the Central Purchase Organization, National Small Industries Corporation (NSIC) or the

concerned Ministry or Department only (if they are registered for relevant schedules / products

under this tender). The bidder must submit the certification of registration with one of the given

authorities. Mere registration as a SSI Unit does not qualify the Firm for exemption from

furnishing the EMD.

1.1.15 In the case of those Bidders who fail to qualify the eligibility criteria, and whose technical bids do

not qualify, the Earnest Money Deposit (EMD) will be refunded without any interest accrued

within one month of the acceptance of TEC (Technical Evaluation Committee)’s

recommendations.

1.1.16 In the case of those Bidders who are not empanelled, the Earnest Money Deposit (EMD) will be

refunded without any interest accrued within one month of the acceptance of FEC (Financial

Evaluation Committee)’s recommendations.

1.1.17 NICSI shall not be liable to pay any interest on the Bid Security and the same shall be interest

free.

1.1.18 The bidder, by submitting its application pursuant to this RFP, shall be deemed to have

acknowledged that without prejudice to NICSI’s any other right or remedy hereunder or in law or

otherwise, the Bid Security shall be forfeited and appropriated by NICSI as the mutually agreed

pre-estimated compensation and damage payable to NICSI for, inter alia, the time, cost and

effort of NICSI in regard to the RFP including the consideration and evaluation of the Proposal

under the following conditions:

1.1.18.1 If a bidder submits a non-responsive proposal;

1.1.18.2 If a bidder engages in any of the prohibited practices specified in this RFP;

1.1.18.3 If a bidder withdraws its proposal during the period of its validity as specified in this RFP and

as extended by the bidder from time to time;

All the bid documents should be digitally signed by the authorized signatory or legal officer of a company.

In case the bid is signed by other than the legal officer of the company, the bidder should enclose Board

Resolution of the company for the officer, who signs the bid.

The Bids prepared by the Bidder and all correspondence and documents relating to the bids exchanged by

the Bidder and the Purchaser, shall be written in English language, provided that any printed literature

furnished by the Bidder may be written in another language so along the same is accompanied by an

English translation in which case, for purposes of interpretation of the bid, the English translation shall

govern. All documents submitted by bidder should be legible.

All pages of the bid being submitted must be sequentially numbered by the bidder.

NICSI will not be responsible for any delay on the part of the bidder in obtaining the terms and conditions

of the tender notice or submission of the online/ physical bids.

In case, the last day of bid submission is declared Holiday by Govt. of India, the next working day will be

treated as last day for submission of bids. There will be no change in the timings

The rates are to be quoted in strict compliance to the financial bid otherwise the bid is liable to be rejected.

The basic prices in Indian rupees should be quoted separately for each set of items given in Annexure13:

Detailed Financial Bid Format.

The rates are to be quoted by the bidders in Indian Currency and payment shall be made to successful

bidders in Indian currency only.


Page 9 of 54

Conditional tenders shall not be accepted on any ground and shall be rejected straightway. If any

clarification is required, the same should be obtained before submission of the bids during the pre-bid

conference.

The limitation of liability on any default of bidders will not be more than the purchase order value of this

tender.

Online bids (complete in all respect) received along with Demand Draft/Bank Guarantee of EMD

(Physically) will be opened as per Section 1 Important Details in presence of bidders representative if

present. The bid received without EMD will be rejected. At the most 2 persons from any firm / company

would be allowed in bid opening.

Rejection Criteria

1.1.19 Bids NOT submitted as per the specified format and nomenclature will be out rightly rejected

1.1.20 Ambiguous bids will be out rightly rejected.

1.1.21 The bids submitted by telegram/ fax/ E-mail/ manually etc. shall NOT be considered. No

correspondence will be entertained on this matter.

1.1.22 Bids which do not qualify eligibility criteria will be rejected

1.1.23 Bids not quoted as per the format given by NICSI will be rejected

1.1.24 Any bid delivered after the submission deadline will not be considered.

Bid Opening

Online bids (complete in all respect) received along with Demand Draft/Bank Guarantee of EMD &

Financial Bids (Physically) will be opened by the Tender Opening Committee (TOC) as mentioned in the

Section 1: Important Details in presence of bidders representative if available.

NICSI reserves the rights at all times to postpone or cancel a scheduled bid opening.

In the event of the specified date of bid opening being declared a holiday for NICSI, the Bids shall be

opened at the same time and location on the next working day.

During bid opening preliminary scrutiny of the bid documents will be made to determine whether they are

complete, whether required bid security has been furnished, and whether the bids are generally in the

order. Bids not conforming to such preliminary requirements will be prima facie rejected.

Eligibility Criteria and Technical bids of only those bidders will be evaluated, whose EMD instruments are

found to be in order. The bid received without EMD will be rejected straightway.

Sealed financial bid (hard copy part) of all participating bidders, which are to be opened only after the

finalization of Technical evaluation, will be verified by the TOC and then sealed in a bigger envelope. TOC

members and bidder’s representatives will put their signature on the sealed envelope.

After the Technical evaluation, Financial Bids (online) of only those bidders, whose bids found technically

qualified by the Technical Evaluation Committee, will be opened in the presence of the bidder’s

representatives for further evaluation.

Detailed financial bid (Hard copy) of bidder whose GTV value is the lowest will be opened for further

processing.

One authorized representative of each of the bidder would be permitted to be present at the time of

aforementioned opening of bids.


Page 10 of 54

Bid Evaluation

Technical Evaluation

1.1.25 A duly constituted Technical Evaluation Committee (TEC) will first select Bidders on the basis of

eligibility criteria of this tender.

1.1.26 Bidder must fulfil the eligibility criteria and must individually provide the eligibility documents as

documentary evidence as per Annexure 1 Eligibility Criteria failing which the bid would be

rejected.

1.1.27 The TEC will open the Technical Bids in the presence of the representatives of the Bidders who

choose to attend, at the time, date and place, as mentioned in Section 1 and 2 of this tender.

1.1.28 Purchaser at any time can ask for clarification on the information already received from the

Bidders. Bidder needs to furnish the same in stipulated time. Under no circumstance, the bidder

will be allowed to submit any missing information.

1.1.29 Bidders shall be evaluated based on the Technical Evaluation Criteria provided in Annexure 9-

Technical Evaluation Criteria.

1.1.30 The Technical evaluation committee may invite the shortlisted bidders for making

presentation/demonstration/discussion of equipment/services offered. Calling for

presentation/demonstration/discussion does not imply that the technical bid is accepted.

1.1.31 Financial bids of only technically qualified Bidders will be opened in their presence. Fulfilment of

eligibility criteria and a minimum score as mentioned in the below table, in the technical

evaluation are required to qualify the technical evaluation.

S. No Technical Evaluation Requirement

1. Compliance to

Eligibility Criteria

100% with all supporting documents

2. Technical Evaluation

Score

Overall minimum score of 70%(Seventy Percent) and should

score at least 50% (Fifty Percent) in each category as per

the Technical Evaluation Criteria mentioned in Annexure

9:Technical Evaluation Criteria

Financial Evaluation

1.1.32 The Financial Bids of bidders qualifying technical evaluation will be opened in the presence of

their representatives on a specified date and time duly notified. The financial bids will then be

passed on to a duly constituted Financial Evaluation Committee (FEC) for evaluation.

1.1.33 Bidders are advised to exercise adequate care in quoting the prices. No excuse for corrections in

the quoted figures will be entertained after the proposals are submitted to NICSI. All corrections,

if any, should be initialled by the person signing the proposal form before submission, failing

which the figures for such items may not be considered.

1.1.34 There will be NO NEGOTIATION regarding the financial bid.

1.1.35 If the GTV (as per Annexure 11. Gross Total Value) of any of the bidder is less than or greater

than 30% (Thirty Percent) of the Average GTV of all the bids of each category separately then

the bid of that bidder will be rejected.

1.1.36 Lowest Quoting Bidder will be selected as per the lowest Gross Total Value (GTV) quoted in

Annexure 11. Gross Total Value and designated as L1. In case more than one agency quotes

the same value of GTV then agency having maximum total turnover as per the CA certificate

submitted for eligibility will be reckoned as L1. A list of L1, L2, and L3…..and so on will be

prepared and detailed financial bid as per Annexure 13: Detailed Financial Bid for the L1

bidder will be opened.

1.1.37 L1 rates have to be accepted by all bidders qualifying for empanelment for BI. The rates quoted

by L1 bidder in Financial Bids shall be accepted as the tender rates.


Page 11 of 54

1.1.38 For this NICSI will ask other qualified bidders to match the L1 rates of each category. Thus by

way of giving successive opportunity for matching the L1 rate a panel will be formed as

mentioned in the Section 11-Empanelment of Bidder. The decision of NICSI arrived at above will

be final for empanelment and no representation of any kind shall be entertained. If none of the

bidders L2, L3, L4 and so on… agree to match L1 rates then L1 alone shall be on the panel.

1.1.39 In the event of the L1 bidder does not accept the empanelment, EMD submitted by the bidder will

be forfeited and the next successive lowest quoting bidder will be declared as L1, if found in

order as per tender terms and conditions and so on.

1.1.40 The maximum period allowed for matching the L1 rates by any Bidder will not be more than 7

working days from the date of issuance of offer letter from NICSI. If the Bidder fails to match the

L1 rates within stipulated time as stated above, the offer will be treated as withdrawn and will

then be extended to next Bidder in the order of their bids.

1.1.41 No enquiry shall be made by the bidder(s) during the course of evaluation of the tender, after

opening of bid, till final decision is conveyed to the empanelled bidder(s). However, the

Committee/its authorized representative and office of NICSI can make any enquiry/seek

clarification from the bidders, which the bidders must furnish within the stipulated time else bid of

such defaulting bidders will be rejected.

1.1.42 The financial bids shall be evaluated by the FEC for completeness and accuracy. Arithmetical

errors will be rectified on the following basis. If there is a discrepancy between the unit price and

the total price that is obtained by multiplying the unit price and quantity, the unit price shall prevail

and the total price shall be corrected. If there is a discrepancy between words and figures, the

amount in words will prevail.

1.1.43 Unless explicitly indicated, the bidder must not include any technical information regarding the

services in the financial proposal.

1.1.44 If L1 bidder as decided on the basis of GTV quotes zero or incredibly low rates or failed to quote

in any of the constituent items in the detailed financial bid submitted as hard copy, its bid will be

rejected and EMD will be forfeited. The next successive lowest quoting bidder will be declared as

L1, if found in order as per tender terms and conditions and so on.

1.1.45 Prices quoted in the bid must be firm and final and shall not be subject to any upward

modifications. No adjustment of the commercial price (to be mentioned in the empanelment) shall

be made on account of any variations except for changes in rate of taxes. A proposal submitted

with an adjustable price quotation or conditional proposal may be rejected as non-responsive.

1.1.46 In the event of any mismatch in the GTV value for empanelment category as mentioned in

Annexure 11. Gross Total Value and corresponding Total Cost for that category as calculated

from Annexure 13. Detailed Financial Bid Format, the following criteria will be adopted to remove

the discrepancy between these two values:

1.1.46.1 If GTV, present in the Gross Total Value for the empanelment category, is LESS than the

sum total of all the weighted values of each item in the Detailed Financial Bid of that category,

then the values for constituent items will be reduced proportionately and the revised costs will be

recalculated accordingly. Thus revised rates of constituent items will be applicable.

1.1.46.2 For e.g. If GTV for one of the empanelment category=98 & item wise sum of the costs in the

Detailed Financial Bid is 100 for that empanelment category, then each item in Detailed Financial

Bid in that category will be multiplied by a factor 98/100. Thus the new item wise values shall be

the final quote. If L1 bidder fails to accept the individual unit rates rationalized as per above

procedure, their bid will be treated as cancelled and EMD will be forfeited.

1.1.46.3 If GTV is GREATER than the sum total of all the weighted values of each item in the

Detailed Financial Bid, then sum total of all the weighted values shall be treated as GTV.

1.1.46.4 Prices should be quoted in Indian Rupees and indicated both in figures and words. In the

event of any mismatch between words and numbers, value in words shall prevail.

Empanelment of Bidder


Page 12 of 54

As a matter of policy and practice and on the basis of Notification published in Gazette of India dated 14th

March, 1998, it is clarified that services and supplies of the vendor selected through this tender can be

availed by both National Informatics Centre [NIC] and National Informatics Centre Services Incorporated

[NICSI], as the case may be depending on the project, and the selected vendor shall be obliged to render

services / supplies to both or any of these organizations as per the indent placed by the respective

organization. In other words, the selection procedure adopted in this tender remains applicable for NIC as

well, and in the event of rendering services / supplies to NIC, the selected vendor shall discharge all its

obligations under this tender vis-à-vis NIC. Any default or breach in discharging obligations under this

tender by the selected vendor while rendering services / supplies to NIC, shall invite all or any actions /

sanctions, as the case may be, including forfeiture of EMD, security deposit, invocation of performance

guarantee stipulated in this tender document.

NICSI will form a panel of vendors for the period of empanelment. Maximum of 3 (three) agencies shall be

empanelled for each category of BI areas, 3 (three) for High End BI Proprietary Platform tools, 3 (three) for

Low End BI Proprietary Platform tools and 3 (three) for Open Source BI tools).

BI Empanelment Categories

Empanelment Category 1: Business Intelligence High End Proprietary Platform

Empanelment Category 2: Business Intelligence Low End BI Proprietary Platform

Empanelment Category 3: Business Intelligence Open Source Platform

The empanelment will be valid for a period of 24 (Twenty Four) months in the first instance from the date of

empanelment. It may be extended for a further period of 12 (Twelve) months depending upon the need of

NICSI’s project requirements with mutual consent on the same terms.

All empanelled vendors shall have to enter into a written agreement with NIC & NICSI for honouring all

tender conditions and adherence to all aspects of fair trade practices in executing the purchase orders

placed by NIC/NICSI on behalf of its clients.

In the event of an empanelled Company or the concerned division of the Company is taken over /bought

over by another company, all the obligations and execution responsibilities under the agreement with the

NICSI, should be passed on for compliance by the new company in the negotiation for their transfer.

In case any selected L1 bidder refuses to sign empanelment within the time frame given by NICSI, the

offer would be treated as withdrawn and the bidder’s EMD will be forfeited and L2 bidder shall be reckoned

as L1 for further empanelment process. If other bidders refuse to sign the empanelment after matching L1

rates, their EMD will be forfeited and the offer will be extended to other qualified bidders to make a penal.

The defaulting bidder may also be debarred from participating in NICSI tenders for a period of three years.

In case of empanelled vendor is found in breach of any condition(s) of tender or supply order, at any stage

during the course of service period, the legal action as per rules/laws, shall be initiated against the bidder

and EMD/Security Deposits shall be forfeited, besides debarring and blacklisting the bidder concerned for

at least three years, for further dealings with NICSI.

The empanelment under this tender is not assignable by the selected agency. The selected agency shall

not assign its contractual authority to any other third party. The vendor should not assign or sublet the

empanelment or any part or it to any other Vendor in any form. Failure to do so shall result in termination of

empanelment and forfeiture of Security deposit.

NICSI may, at any time, terminate the empanelment by giving written notice to the empanelled Vendor

without any compensation, if the empanelled Vendor becomes bankrupt or otherwise insolvent, provided

that such termination will not prejudice or affect any right of action or remedy which has accrued or will

accrue thereafter to NICSI.


Page 13 of 54

The empanelled vendor should not use NICSI empanelment to take orders directly from any other

departments. Doing so will result in cancellation of empanelment and forfeiture of Security Deposit and the

vendor will be debarred from participating in any NICSI Tender for at least three years.

Payment Schedule

NICSI shall make payments to the Successful Bidder (Vendor) on the schedule as below. The bidder will

furnish Satisfaction Certificate duly signed by the client along with the bill. Bid submission shall be online

through NICSI e-Procurement System.

BI-DW Work

S. No. Milestone Payment (in Percentage (%))

1. 30% of the development work including

SRS preparation, design, development

mechanism and readiness of H/W and

S/W platform

25%

The vendor needs to present the phase wise

completion certificate from the client defining the

quality percentage and time taken to complete the

assignment.

2. 40% of the development work and UAT

25%

The vendor needs to present the phase wise

completion certificate from the client defining the

quality percentage and time taken to complete the

assignment.

3. 30% of the Completion of development,

Training, Handholding.

50%

The vendor needs to present the completion

certificate from the client defining the quality

percentage and time taken to complete the

assignment.

A penalty would be levied on the vendor and would be deducted from the payment due under the following

circumstances:

1.1.47 A master time table will be generated based on the average of timelines mentioned by

empanelled vendors in their response as per Annexure 6. A stipulated timeline will be mentioned

in the Purchase Order issued to the vendor. If there is a delay in completion of the project as per

the stipulated timeline, a penalty would be levied on the vendor as depicted in the following table:

S. No. Delay (in days) Penalty (in Percentage (%))

1. 0 – 30 days 0.25 % per day of the total contract value

2. More than 30 days Purchaser may terminate the contract and no further payments

will be made to the vendor

Purchaser will make all efforts to make payments to the vendor within 30 days of receipt of invoice(s) if it is

accompanied with all necessary supporting documents.

All the invoices/ bills are to be raised in the name of NICSI, New Delhi.

All payments agreed to be made by Purchaser to the Bidder in accordance with the Bid shall be inclusive

of all statutory levies, duties, taxes and other charges whenever levied/applicable, if any, and Purchaser

shall not be liable to pay any such levies/ other charges under or in relation to this Empanelment.

No invoice for extra work/change order on account of change order will be submitted by the vendor unless

the said extra work /change order has been authorized/approved by the Purchaser in writing.


Page 14 of 54

In the event of Purchaser noticing at any time that any amount has been disbursed wrongly to the vendor

or any other amount is due from the vendor to the Purchaser, the Purchaser may without prejudice to its

rights recover such amounts by other means after notifying the vendor or deduct such amount from any

payment falling due to the Bidder. The details of such recovery, if any, will be intimated to the vendor. The

vendor shall receive the payment of the undisputed amount under subsequent invoice for any amount that

has been omitted in the previous invoice by mistake on the part of the Purchaser or the vendor.

All payments to the vendor shall be subject to the deductions of tax at source under Income Tax Act, and

other taxes and deductions as provided for under any law, rule or regulation. All costs, damages or

expenses which Purchaser may have paid or incurred, for which under the provisions of the Empanelment,

the vendor is liable, the same shall be deducted by Purchaser from any dues to the vendor. All payments

to the vendor shall be made after making necessary deductions as per terms of the Empanelment and

recoveries towards facilities, if any, provided by the Purchaser to the vendor on chargeable basis.

In case the submission of bills to NICSI, along with the necessary documents i.e. POD’s/ BG’s etc., is

delayed by the vendor beyond 30 days from the date of issue of bill or materials etc., whichever is earlier,

the entire liability towards payment of interest/ penalty to the tax authorities would be on the cost of

respective vendors so that NICSI is not burdened unnecessarily with this amount. The entire amount will

be deducted from the payment due to respective vendor.

All payments will be made through RTGS only.

The agency will submit Pre-receipted bills in triplicate (having details of concerned work-order number,

Date and Project-Number of NICSI) in the name of National Informatics Centre Services Incorporated,

New Delhi along with relevant supporting documents and after deducting the applicable penalty etc.

Payment will be made only upon submission of the Bill along with all the completed documents. An invoice

will contain the items ordered under one Purchase Order only. Bill / Invoice shall not be combined for more

than one purchase order.

Terms and Conditions

Refund of EMD & Security Deposit

13.1.1 Bidders, irrespective of their registration status etc., whose tender bid is accepted for

empanelment, EMD will be refunded on receipt of Empanelment Security Deposit of the amount

mentioned in the below table. Security Deposit shall be in the form of Bank Guarantee (BG)

drawn in the name of National Informatics Centre Services Incorporated, Hall No. 2&3, 6th Floor,

NBCC Tower, 15 Bhikaji Cama Place, New Delhi – 110 066. No interest will be payable for the

Security Deposit.

S. No. Bid Submitted for Security Deposit Amount (In INR)

1. Business Intelligence High End Platform Rs. 12,00,000/- (Twelve lakhs)

2. Business Intelligence Low End Platform Rs. 12,00,000/- (Twelve lakhs)

3. Business Intelligence Open Source Platform Rs. 12,00,000/- (Twelve lakhs)

13.1.2 The Security Deposit should be furnished within 15 days from the issuance of Letter of

Empanelment and should be valid until the entire term of the empanelment and for an additional

period of 90 days after the completion of the term of empanelment. In case the duration of the

empanelment is extended by NICSI then the successful bidder will have to extend the Bank

Guarantee by that period

13.1.3 In case of empanelled Vendor whose tender bid is accepted for the implementation, will be

required to submit a Performance Security Deposit as per Annexure 12 – Proforma for security

deposit for contract performance. Performance Security Deposit shall be 10% of the value of

Purchase Order (P.O) in the form of Bank Guarantee (BG) drawn in the name of National

Informatics Centre Services Incorporated, Hall No. 2&3, 6th Floor, NBCC Tower, 15 Bhikaji Cama

Place, New Delhi – 110 066.


Page 15 of 54

13.1.4 Performance Security Deposit should remain valid for a period of Work Order duration plus 3

months from the date of delivery of systems.

13.1.5 On expiry of the empanelment, the Security Deposit without any interest accrued shall be released

after ascertaining that satisfactory support has been provided during the execution period. In

case, it is found that appropriate satisfactory support has not been provided by the Bidder, NICSI

will ensure that the prescribed penalty for the default in service has been realized or shall be

recovered from the Bidder out of already due payments

Transition Management

1.1.48 Post the Work Order project completion period, the vendor is expected to provide a smooth

handover of all the knowledge, material and assets to End User Department/NIC/ NICSI.

1.1.49 Post the empanelment period, if a new agency is selected by NICSI for the next contract, the

vendor is expected to provide adequate knowledge transfer and training to the new agency for a

period of three months. The knowledge transfer/training should necessarily cover details on i)

Document Retrieval, ii) nature and type of queries arriving at the helpdesk, iii) FAQ’s, manuals,

documentation and other reference material prepared for issue resolution and any other.

Information Security

1.1.50 The vendor shall not carry and/or transmit any material, information, application details,

equipment or any other goods/material in physical or electronic form, which are proprietary to or

owned by End User Department/NIC/NICSI, out of End User department/NIC/NICSI premises

without prior written permission from End User department/NIC/NICSI.

1.1.51 The vendor acknowledges that End User Department’s/NIC/NICSI’s business data and other End

User Department’s/NIC/NICSI proprietary information or materials, whether developed by End

User Department/NIC/NICSI or being used by End User Department/ NICSI pursuant to a license

agreement with a third party (the foregoing collectively referred to herein as “proprietary

information”) are confidential and proprietary to End User Department/NIC/NICSI; and vendor

agrees to use reasonable care to safeguard the proprietary information and to prevent the

unauthorized use or disclosure thereof, which care shall not be less than that used by vendor to

protect its own proprietary information. Vendor recognizes that the goodwill of NIC/NICSI

depends, among other things, upon bidder keeping such proprietary information confidential and

that unauthorized disclosure of the same by vendor could damage NIC/NICSI and that by reason

of vendor’s duties hereunder. The vendor may come into possession of such proprietary

information, even though vendor does not take any direct part in or furnish the services

performed for the creation of said proprietary information and shall limit access thereto to

employees with a need to such access to perform the services required by this agreement. The

vendor shall use such information only for the purpose of performing the said services.

1.1.52 The vendor shall, upon termination of this agreement for any reason, or upon demand by End

User Department/NIC/NICSI, whichever is earliest, return any and all information provided to

vendor by End User Department/ NICSI, including any copies or reproductions, both hardcopy

and electronic.

Ownership and retention of Documents

1.1.53 NICSI/ End User department shall own the documents, prepared by or for the successful Bidder

arising out of or in connection with this empanelment.

1.1.54 Forthwith upon expiry or earlier termination of this empanelment and at any other time on

demand by NICSI/ End User Department, the vendor shall deliver to NICSI/ End User

Department all documents provided by or originating from NICSI/ End User Department and all

documents produced by or from or for the vendor in the course of performing the Services,

unless otherwise directed in writing by NICSI/ End User Department at no additional cost. The

vendor shall not, without the prior written consent of NICSI/ End User Department store, copy,

distribute or retain any such Documents.

Confidentiality


Page 16 of 54

1.1.55 The vendor shall not use Confidential Information, the name or the logo of NIC/NICSI/ End User

Department except for the purposes of providing the Service as specified under this

empanelment;

1.1.56 The vendor may only disclose Confidential Information in the following circumstances:

1.1.56.1 With the prior written consent of NIC/NICSI/ End User Department;

1.1.56.2 To a member of the vendor’s Team (“Authorized Person”) if:

1.1.56.2.1 the Authorized Person needs the Confidential Information for the performance of

obligations under this empanelment;

1.1.56.2.2 the Authorized Person is aware of the confidentiality of the Confidential Information and is

obliged to use it only for the performance of obligations under this empanelment

1.1.57 The vendor shall do everything reasonably possible to preserve the confidentiality of the

Confidential Information to the satisfaction of NIC/NICSI/ End User Department.

1.1.58 The vendor (Recipient) shall execute/sign a Non-Disclosure Agreement (NDA) with the user

(Discloser).

1.1.59 The vendor shall notify NIC/NICSI/ End User Department promptly if it is aware of any disclosure

of the Confidential Information otherwise than as permitted by this empanelment or with the

authority of NIC/NICSI/ End User Department

1.1.60 The vendor shall be liable to fully recompense NIC/NICSI/ End User Department for any loss of

revenue arising from breach of confidentiality. NIC/NICSI/ End User Department serve the right

to adopt legal proceedings, civil or criminal, against the vendor in relation to a dispute arising out

of breach of obligation by the Bidder under this clause.

1.1.61 The selected agency and their personnel will not, either during the term or after the expiration of

this contract, disclose any proprietary or confidential information relating to the services, contract

or business or operations of NICSI or its clients without the prior written consent of NICSI or the

concerned User Department.

1.1.62 The agency will ensure that no information about the software, hardware, and database, the

policies of NICSI/User Department is taken out in any form including the electronic form or

otherwise, from the client site by the manpower posted by them.

Indemnity

1.1.63 The Selected Agency shall indemnify NICSI from and against any costs, loss, damages,

expense, claims including those from third parties or liabilities of any kind howsoever suffered,

arising or incurred inter alia during and after the Contract period out of:

1.1.63.1 Any negligence or wrongful act or omission by the Selected Agency or any third party

associated with Selected Agency in connection with or incidental to this Contract or;

1.1.63.2 Any breach of any of the terms of this Contract by the Selected Agency, the Selected

Agency’s Team or any third party

1.1.63.3 Any infringement of patent, trademark/copyright arising from the use of the supplied goods

and related services or any party thereof

1.1.64 The Selected Agency shall also indemnify the Purchaser against any privilege, claim or assertion

made by a third party with respect to right or interest in, service provided as mentioned in any

Intellectual Property Rights and licenses.

1.1.65 NICSI/User department stand indemnified from any employment claims that the hired manpower

/ agency’s manpower may opt to have towards the discharge of their duties in the fulfilment of the

work orders.

1.1.66 Each party also stands indemnified from any compensation arising out of the accidental loss of

life or injury sustained by such party’s manpower while discharging their duty towards fulfilment

of the purchase orders caused by the negligence or wilful misconduct of the other Party or its

agents and representatives.

Termination for default


Page 17 of 54

1.1.67 Default is said to have occurred

1.1.67.1 If the selected bidder fails to deliver any or all of the services as specified in the purchase

order or any extension thereof granted by NICSI.

1.1.67.2 If the selected bidder fails to perform any other obligation(s) under the empanelment

1.1.68 If the selected bidder, in either of the above circumstances, does not take remedial steps within a

period of 30 days after receipt of the default notice from NICSI (or takes longer period in spite of

what NICSI may authorize in writing), NICSI may terminate the empanelment in whole or in part.

In addition to above, NICSI may at its discretion also take the following actions:

NICSI may procure, upon such terms and in such manner, as it deems appropriate, services

similar to the undelivered services and the defaulting bidder shall be liable to compensate

NICSI for any extra expenditure involved towards goods and services to complete the scope

of work in totality or 10% of the total value of Empanelment as cancellation charges

whichever is higher.

1.1.69 NICSI may at any time terminate the empanelment by giving one month written notice to the

selected bidder, without any compensation to the bidder, if the bidder becomes bankrupt or

otherwise insolvent.

1.1.70 The selected bidder blacklisted by Central Government/State Government/PSU anywhere in

India would be debarred.

1.1.71 NICSI would forfeit security deposit in case vendor fails to execute the work order given during

the period of empanelment.

Arbitration

1.1.72 The Bidder and NICSI shall endeavour their best to amicably settle, by direct negotiation, all

disputes arising out of or in connection with the empanelment.

1.1.73 In case any dispute between the Parties, does not settle by negotiation, the same may be

resolved exclusively by arbitration and such dispute may be submitted by either party for

arbitration. The arbitration shall be held in New Delhi and conducted in accordance with the

provisions of Arbitration and Conciliation Act, 1996 or any statutory modification or re-enactment

thereof. Each Party to the dispute shall appoint one arbitrator each and the third to be appointed

by the Department of Information Technology, Government of India.

1.1.74 The “Arbitration Notice” should accurately set out the disputes between the parties, the intention

of the aggrieved party to refer such disputes to arbitration as provided herein, the name of the

person it seeks to appoint as an arbitrator with a request to the other party to appoint its arbitrator

within 45 days from receipt of the notice. All notices by one party to the other in connection with

the arbitration shall be in writing and be made as provided in this tender document.

1.1.75 Each Party shall bear the cost of preparing and presenting its case, and the cost of arbitration,

including fees and expenses of the arbitrators, shall be shared equally by the Parties unless the

award otherwise provides. The Bidder shall not be entitled to suspend the Service/s or the

completion of the job, pending resolution of any dispute between the Parties and shall continue

to render the Service/s in accordance with the provisions of the

Contract/Agreement/Empanelment notwithstanding the existence of any dispute between the

Parties or the subsistence of any arbitration or other proceedings.

Applicable law

1.1.76 The Agreement/Contract/work-order shall be governed by the laws and procedures established

by Govt. of India, within the framework of applicable legislation and enactment made from time to

time concerning such commercial dealings/processing.

1.1.77 All disputes in this connection shall be settled in Delhi jurisdiction only.

1.1.78 NICSI reserves the right to cancel this tender or modify the requirement without assigning any

reasons. NICSI will not be under obligation to give clarifications for doing the aforementioned.

1.1.79 NICSI reserves the right that the work can be allocated to any other bidder in case Assigned

bidder fails to perform the task within the stipulated time frame.


Page 18 of 54

1.1.80 NICSI also reserves the right to modify/relax any of the terms & conditions of the tender.

1.1.81 NICSI, without assigning any further reason can reject any tender(s), in which any prescribed

condition(s) is/are found incomplete in any respect.

1.1.82 All procedure for the purchase of stores laid down in GFR and DFPR shall be adhered-to strictly

by the NICSI and Bidders are bound to respect the same.

Miscellaneous

1.1.83 The empanelment under this tender is not assignable by the selected bidder. The selected

bidder shall not assign its contractual authority to any other third party.

1.1.84 The decision of NICSI arrived at as above will be final and no representation of any kind will be

entertained on the above. Any attempt by any Bidder to bring pressure of any kind may disqualify

the Bidder for the present tender and the Bidder may also be liable to be debarred from bidding

for NICSI tenders in future for a period of at least three years.

1.1.85 Any conditions mentioned in their tender bids by the bidders which are not in conformity with the

conditions set forth in the tender will not be accepted by NICSI. All the terms and conditions for

the services, payment terms, penalty etc. will be as those mentioned herein and no change in the

terms and conditions set by the bidders will be acceptable. Alterations, if any, in the tender bid

should be attested properly by the bidders, failing which the bid will be rejected.

1.1.86 NICSI reserves the right to modify and amend any of the above-stipulated condition/criterion

depending upon Project priorities vis-à-vis urgent commitments. NICSI also reserves the right to

accept /reject any bid, to cancel / abort tender process and / or reject all bids at any time prior to

award of empanelment, without thereby incurring any liability to the affected agencies on the

grounds of such action taken by the NICSI.

1.1.87 Any default by the bidders in respect of tender terms & conditions will lead to rejection of the bid

& forfeiture of EMD/Security Deposit.

Force Majeure

If at any time, during the continuance of the empanelment, the performance in whole or in part by either

party of any obligation under the empanelment is prevented or delayed by reasons beyond the control of

a party such as war, hostility, acts of public enemy, civil commotion, sabotage, fires, floods, explosions,

epidemics quarantine restrictions, strikes, natural calamities, lockouts, acts of state or acts of God

(hereinafter referred to as "events"), provided notice of happenings of any such event is duly endorsed by

the appropriate authorities/chamber of commerce in the country of the party giving notice, is given by

party seeking concession to the other as soon as practicable, but within 21 days from the date of

occurrence and termination thereof, neither party shall, by reason of such event, be entitled to terminate

the empanelment/contract, nor shall either party have any claim for damages against the other in respect

of such non-performance or delay in performance, and deliveries under the empanelment/contract shall

be resumed as soon as practicable after such event has come to an end or ceased to exist, provided

further, that if the performance in whole or in part or any obligation under the empanelment is prevented

or delayed by reason of any such event for a period exceeding 60 days, NICSI may at its option,

terminate the empanelment. Neither Party shall be liable for any failure or delay in the performance of its

obligations under the contract or Work Orders hereunder to the extent such failure or delay or both is

caused, directly, without fault by such Party, by reason of such event. NICSI shall however, be

responsible to pay the empanelled vendor for the services successfully rendered to the satisfaction of

NICSI/user department under the work orders/ purchase orders issued pursuant to the contract.

Limitation of Liability

1.1.88 Neither of the Party shall be liable to the other Party for any indirect or consequential loss or

damage (including loss of revenue and profits) arising out of or relating to the Contract.

1.1.89 Except in the case of Gross Negligence or Wilful Misconduct on the part of the Selected Agency

or on the part of any person acting on behalf of the Selected Agency executing the work or in

carrying out the Services, the Selected Agency, with respect to damage caused by the Selected

Agency including to property and/or assets of NICSI or its clients shall regardless of anything

contained herein, not be liable for any direct loss or damage that exceeds (A) the Contract Value


Page 19 of 54

or (B) the proceeds the Selected Agency may be entitled to receive from any insurance

maintained by the Selected Agency to cover such a liability, whichever of (A) or (B) is higher. For

the purposes of this Clause, "Gross Negligence" means any act or failure to act by a Party which

was in reckless disregard of or gross indifference to the obligations of the Party under the

Contract and which causes harmful consequences to life, personal safety or real property of the

other Party which such Party knew, or would have known if it was acting as a reasonable person,

would result from such act or failure to act. Notwithstanding the foregoing, Gross Negligence

shall not include any action taken in good faith for the safeguard of life or property. "Wilful

Misconduct" means an intentional disregard of any provision of this Contract which a Party knew

or should have known if it was acting as a reasonable person, would result in harmful

consequences to life, personal safety or real property of the other Party but shall not include any

error of judgment or mistake made in good faith.

1.1.90 This limitation of liability stated in this Clause, shall not affect the Selected Agency’s liability, if

any, for direct damage by Selected Agency to a Third Party's real property, tangible personal

property or bodily injury or death caused by the Selected Agency or any person acting on behalf

of the Selected Agency in executing the work or in carrying out the Services.


Page 20 of 54

ANNEXURES

Tender document for Empanelment of Agencies to provide Services in BI/Statistics/Project Management areas

Page 21 of 54

Eligibility Criteria

a) Bidder can bid for empanelment in any of the empanelment categories or all the categories as

per the eligibility criteria.

b) The Eligibility Criteria section is divided into two subsections i.e. Common Criteria for all

empanelment categories and Additional Eligibility Criteria for Empanelment Categories.

c) Any bidder, irrespective of the category bid for, must comply with the Common Criteria for all

empanelment categories. However, agencies bidding for a particular category will be required to

comply with the additional eligibility criteria associated with that category.

d) The Bidders are required to submit all required documentation in support of the evaluation

criteria specified as required for evaluation of the bids.

Common Criteria for all the empanelment categories

S. No.

Basic Requirement

s Items

Insert Value in the box /Attach

required documents

Reference of Enclosed

Proof, along with

corresponding page

numbers

1.

Legal Entity

Bidder must be an individual company registered in India under the Companies Act, 1956, or partnership registered under the Indian Partnership Act 1932 or Limited liability/partnership firm registered under the Limited Liability Partnership Act 2008 should have registered office in India and should have been in existence in India for at least 5 years prior to the date of issue of this RFP.

Consortiums are not allowed.

Copy Certificate of Incorporation issued by Registrar of Companies, partnership agreement.

2.

Bidder should have Articles of Association (in case of registered firms), bye laws and certificate of registration (in case of registered cooperative societies), Partnership deed (in case of partnership firm)

Copies of relevant documents must be submitted.

3.

Bidder should provide Power of Attorney, in the name of person signing the Bid, authorizing him to submit/execute this agreement as a binding document

Power of Attorney

4.

A copy of VAT registration, as well as PAN number of the firm allotted by the Income Tax authorities should be submitted. The bidder should be registered with Service tax department of the Government and Sales Authority

VAT/CST/ Registration Certificate

PAN Card

Service TAX Registration


Page 22 of 54

Certificate

5.

Prior Experience (Common Criteria for all categories)

Bidders should have executed at least one project with Government/ PSU organization in India during last 7 years ending last day of the month previous to the one in which the bids are invited.

The projects should be completed as on date of submission of tender response Bidders should have experience in all the phases of development of the DW/BI system, viz. conceptualization, design, ETL, DW development, Analytics, data & text mining, implementation and maintenance at National/International level in the last three years. The bidders should have experience in building the data warehouse with medium level (in GBs) to very high volume of data (in TBs). The bidders should have a very strong analytical experience like cross tabulation/basic level analysis to advance level analytics and also should have experience in data mining analytics. The bidders should have developed at least one BI application with multiple data sources which may include open data, structured data, unstructured/semi-structured data, pdf etc. For BI/DW applications the data volume should not be a hindrance in the development or providing the analytical service. The bidders should come out with the right execution plan so that the volume of data doesn’t pose any problem.

Order copy &

successful

completion

certificate

OR

Details as per Annexure 5: Project Experience and Annexure 6: Project Completion Certificate along with documentary evidence, along with client contact details, in the form of Work order / Purchase order and Completion certificate from client / Purchase order and certificate of completion certified by the statutory auditor.

Self-Certificate

along with

documentary

evidences to

prove that

DW/BI works

were executed.

6. Blacklisting

An undertaking (self-certificate) that the bidder hasn’t been blacklisted by a central /state Government institution and there has been no litigation with any government department on account of similar services.

Self-undertaking

7. Company Status

To confirm in Yes or No, whether the company falls under the Micro, Small and Medium Enterprises Development Act, 2006.

Further, it shall be the responsibility of the bidder to keep NICSI informed if there is any change of the status of the company. Non-compliance in this regard during the course of empanelment/extended empanelment shall lead to disqualification of the bidder from empanelment.

Copy of Registration Certificate


Page 23 of 54

Additional Eligibility Criteria 1: For Empanelment Category 1: High End BI Platform

S. No.

Basic Requirements

Items

Insert Value in the box /Attach required documents

Reference of Enclosed Proof, along with corresponding page numbers

1. Employee Strength

The bidders quoting for BI projects must have a minimum strength of 50 (fifty) employees on its payroll in India, out of which at least 15 (fifteen) employees should have BI/DW competency.

Service Letters on companies letterhead mentioning roles and responsibilities or Undertaking is required Certificate from HR head as per Annexure: 4 - Firm Strength, Annexure 7 – No of Professionals Employed category wise and Annexure 14 – Prerequisites for different Levels of Manpower

2. Projects Turnover

The bidder should have an Annual Turnover of Rs. 3.6 Crores (three crores and sixty lakhs) INR or more from software development and out of which Average Annual Turnover of Rs. 1.80 Crores (one crore and eighty lakhs) INR should be from BI/Data warehouse Services during each of the last three financial years (i.e. 2013-14, 2014-15, 2015-16).

Group Turnover or consortium turnover will not be considered.

Supporting document (original certificate from CA) clearly identifying “turn over from BI Services during each of the Financial Years 2013-14, 2014-15 and 2015-16 shall be submitted.

3.

Prior Experience (Category Wise)

In the case of BI projects executed on the High End BI Proprietary Platforms (viz. IBM Cognos, SAP BO/SYBASE-IQ, Oracle BIEE, Teradata, Microstrategy, SAS and Microsoft BI):

The bidder must have successfully completed at least the following numbers of projects during last 7 years ending last day of the month previous to the one in which applications are invited of value specified herein:

1 (one) project of similar nature not less than the amount Rs. 4.8 Crores (Four Crores eighty lakhs) INR. Out of which Rs. 96 (Ninety Six) Lakhs INR should be from DW/BI services. These DW/BI services should invariably include activities like ETL, DW development, Analytics, Data Mining, Text

A) Order copy & successful completion certificate OR Details as per Annexure 5: Project Experience and Annexure 6: Project Completion Certificate along with documentary evidence, along with client contact details, in the form of Work order / Purchase order and Completion certificate from client / Purchase order and certificate of completion certified


Page 24 of 54

Mining, implementation, implementation and maintenance.

OR

2 (two) projects of similar nature not less than the amount equal Rs. 3 (three) crores. Out of which Rs. 60 (sixty) Lakhs INR should be from DW/BI services. These DW/BI services should invariably include activities like ETL, DW development, Analytics, Data Mining, Text Mining, implementation and maintenance.

OR

3 (three) projects of similar nature not less than the amount equal Rs. 2.4 Crores (two crores forty lakhs) INR. Out of which Rs. 48 (forty eight) Lakhs INR should be from DW/BI services. These DW/BI services should invariably include activities like ETL, DW development, Analytics, Data Mining, Text Mining, implementation and maintenance.

by the statutory auditor.

B) Self-Certificate along with documentary evidences to prove that DW/BI works were executed.

4. Certificate

The bidders who bid for the high end DW/BI tools should have at least 2 (two) professionals who are certified by the OEMs for the delivery of DW/BI services.

Copy of relevant valid certificate


Page 25 of 54

Additional Eligibility Criteria 2: For Empanelment Category 2: Low End BI Platform

S. No.

Basic Requirements

Items




The bidders quoting for BI projects must have a minimum strength of 50 employees on its payroll in India, out of which at least 15 employees should have BI/DW competency.



The bidder should have an Annual Turnover of Rs. 3.60 Crores (Three crores and sixty lakhs) INR or more from software development and out of which Average Annual Turnover of Rs. 90 Lakhs (Ninety lakhs) INR should be from BI/Data warehouse Services during each of the last three financial years (i.e. 2013-14, 2014-15, 2015-16).



3.


In the case of BI projects executed on the Low End BI Platforms (viz. Qlikview, Prism, Tibco Spotfire, Tableau, Pi, Jasper, Pentaho, Spago, Vanilla, BIRT, Elastic, R, Weka, Orange, Pi, etc.)

The bidder must have successfully completed at least the following numbers of projects during last 7 years ending last day of the month previous to the one in which applications are invited of value specified herein:

1 (one) project of similar nature not less than the amount Rs. 4.8 Crores (Four Crores Eighty lakhs) INR. Out of which Rs. 48 (forty eight) Lakhs INR should be from DW/BI services. These DW/BI services should invariably include activities like ETL, DW development, Analytics, Data Mining, Text

A) Order copy & successful completion certificate OR Details as per Annexure 5: Project Experience and Annexure 6: Project Completion Certificate along with documentary evidence, along with client contact details, in the form of Work order / Purchase order and Completion certificate from client / Purchase order and certificate of completion certified


Page 26 of 54

Mining, implementation and maintenance.

OR

2 (two) projects of similar nature not less than the amount equal Rs. 3 (three) crores. Out of which Rs. 30 (thirty) Lakhs INR should be from DW/BI services. These DW/BI services should invariably include activities like ETL, DW development, Analytics, Data Mining, Text Mining, implementation and maintenance.

OR

3 (three) projects of similar nature not less than the amount equal Rs. 2.4 Crores (two crores forty lakhs) INR. Out of which Rs. 24 (twenty four) Lakhs INR should be from DW/BI services. These DW/BI services should invariably include activities like ETL, DW development, Analytics, Data Mining, Text Mining, implementation and maintenance.

by the statutory auditor.



Page 27 of 54

Additional Eligibility Criteria 3: For Empanelment Category 3: Open Source BI Platform

S. No.

Basic Requirements

Items




The bidders quoting for BI projects must have a minimum strength of 50 employees on its payroll in India, out of which at least 15 employees should have BI/DW competency.



The bidders must be agencies offering total BI solutions for at least 3 (three) years (i.e. 2013-14, 2014-15, 2015-16).

The bidder should be a company (incorporated in India) with an Annual Turnover of Rs. 3.6 Crores (three crores and sixty lakhs) INR or more from software development and out of which Average Annual Turnover of Rs. 90 Lakhs (ninty lakhs) INR should be from BI/Data warehouse Services during each of the last three financial years (i.e. 2013-14, 2014-15, 2015-16).



3.


In the case of BI projects executed on the Open Source BI platforms (viz. Qlikview, Prism, Tibco Spotfire, Tableau, Pi, Jasper, Pentaho, Spago, Vanilla, BIRT, Elastic, R, Weka, Orange, Pi, etc.)

The bidder must have successfully completed at least the following numbers of projects during last 7 years ending last day of the month previous to the one in which applications are invited of value specified

A) Order copy & successful completion certificate OR Details as per Annexure 5: Project Experience and Annexure 6: Project Completion Certificate along with documentary evidence, along with client contact details, in the form


Page 28 of 54

herein:

1 (one) project of similar nature not less than the amount Rs. 4.8 Crores (Four Crores eighty lakhs) INR. Out of which Rs. 48 (forty eight) Lakhs INR should be from DW/BI services. These DW/BI services should invariably include activities like ETL, DW development, Analytics, Data Mining, Text Mining, implementation and maintenance.

OR

2 (two) projects of similar nature not less than the amount equal Rs. 3 (three) crores. Out of which Rs. 30 (thirty) Lakhs INR should be from DW/BI services. These DW/BI services should invariably include activities like ETL, DW development, Analytics, Data Mining, Text Mining, implementation and maintenance.

OR

3 (three) projects of similar nature not less than the amount equal Rs. 2.4 Crores (two crores forty lakhs) INR. Out of which Rs. 24 (twenty four) Lakhs INR should be from DW/BI services. These DW/BI services should invariably include activities like ETL, DW development, Analytics, Data Mining, Text Mining, implementation and maintenance.

of Work order / Purchase order and Completion certificate from client / Purchase order and certificate of completion certified by the statutory auditor.


Note: OEMs which falls under the category of Start-Ups as defined under “Start-up Stand-up India”

initiative of Government of India (www.startupindia.gov.in) would be eligible and evaluated as per the

stipulated guidelines.


Page 29 of 54

Bidder’s Profile

S. No. Particular Details

1. Name of the Bidder

2. Incorporated as (Partnership, Private Limited or Limited

Firm)

3. Incorporation year

4. Full address (Companies Registered Address)

5. Whether any legal/arbitration proceeding is instituted by

the agency or the agency has lodged any claim in

connection with works carried out by them. If yes,

please give details.

6. Whether the agency complies with the requirement of

Registration under the Contract Labour (Regulation and

Abolition) act?

7. Name of the top executive with designation

Telephone

Mobile

Email

8. Name of the Authorized Signatory with designation*

Telephone

Mobile

Email

9. Service tax number

10. Sales tax/ VAT No.

11. CST No.

12. PAN No.

13. CIN No.

14. EMD details

* All communication regarding this empanelment will be entertained/communicated from/to the authorized

signatory only

Signature:

Name:

Designation:

SEAL:

Date:

Place:

Please attach necessary documents as per the above form.


Page 30 of 54

Financial Information (Turnover)

1. Please provide CA certified financial information of three last declared financial years.

2013-14 2014-15 2015-16

Annual Turnover

Annual Turnover from BI Services

Net worth

Note:

Please attach copies of relevant financial statements and audited accounts for the three last

declared financial years

Please attach the copies of Profit and Loss Accounts for the three last declared financial years

Certificate from Statutory Auditor is mandatory for turnover from BI-DW Services.


Page 31 of 54

Firm Strength

On Bidder’s letter head

To

Managing Director, NICSI


15, Bhikaji Cama Place, New Delhi – 110066

Subject: Firm Strength

Respected Sir,

This is to certify that <…Company Name…> have more than 50* professionals on its rolls as of 31

March 2016.

Dated this ... Day of .., 2016

(Signature) (In the capacity of)

(Name)

Duly authorized to sign the Tender Response for and on behalf of:

(Name and Address of Company)

Seal/Stamp of bidder


Page 32 of 54

Project Experience

S. No. Items Details

General Information

1. Customer Name

2. Name of the contact person

and contact details for the

client of the assignment

Project Details

3. Project Title

4. Start Date: MM/YYYY

End Date : MM/YYYY

5. Number of staff deployed in the

assignment

Size of the project

6. Total Cost of the project

7. Technologies / Products used

8. Advanced features provided

9. Any other information to be

shared

10. Any other information to be

shared

11. Narrative Description of the Project

12.

Documentary Proof and necessary details

Please attach Proof of Work Orders, Completion certificates for the above


Page 33 of 54

Proforma for Project Completion Certificate

Name of the End User Department:

Project Number:

WO Number with Date:

End User Contact details:

Details of Work done:

Name of Service Provider (Name of the BI Platform):

User/End User Department to enter Details as per Purchase Order:

S. No. Parameter Details (Work Done)

1. SRS Preparation

2. Design and Road Map

3. ETL

4. Reporting

5. Advance Analytics

6. UAT and Improvement, Training, Handholding

7. Satisfaction Level

8. Any Comments/ Remarks

User Certification:

It is hereby certified that the above services have been provided to our satisfaction.

Place: Authorized Signatory:

Date: Name:

Mobile:

Email:

Organization Seal:


Page 34 of 54

Number of Professionals Employed Category Wise

1. Employees Details

S. No Name of Employee Education

Qualification Experience (In

years) OEM Certified

or NOT

No of Relevant Projects handled

1.

2.

3.

2. BI/Data warehouse/Data Analytics Domain:

S. No Specialization No of Professional

1. ETL

2. DW Design Architect

3. DW Builder

4. Report/Analyst

5. Advance Analytics

6. Data Mining

(Please add more rows to include details of manpower resources available with the bidder)

Place:

Date:

Name:

Bidder’s Signature and Seal:


Page 35 of 54

Proforma for Proficiency/Expertise

Bidders should say YES or NO if they comply with the tools listed below

S. No. High End BI Tools Compliance

1. IBM COGNOS/SPSS

2. SAS

3. MICROSTRATEGY

4. MICROSOFT BI

5. ORACLE BIEE

6. SAP BO/SYBASE IQ

7. TERADATA

S. No. Low End BI Tools Compliance

1. PI (PROGEN)

2. QLIKSENSE

3. TIPCO SPOTFIRE

4. TABLEAU

5. PRISM

6. ANY OTHER BI/DW TOOL

S. No. Open Source BI Tools Compliance

1. PENTAHO

2. VANILLA

3. SPAGO

4. ELASTICSEARCH

5. JASPER

6. BIRT

7. WEKA/R/ORANGE

8. ANY OTHER BI/DW/DM TOOL

Place:

Date:

Name:

Bidder’s Signature and Seal:


Page 36 of 54

Technical Evaluation Criteria

S. No.

Technical Evaluation Criteria Maximum Marks

Percentage of total

Marks Obtained

Project Experience 40 40%

1. Previous Experience of the bidder in successfully executing similar work of BI/DW services for Government/ PSU Organizations in India with Project worth Rs. 1 (one) crore or more. (Submit Work Orders along with Completion Certificate)

15 15%

2. Previous Experience of the bidder in successfully executing similar work of BI/DW services in private organizations. (Submit Work Orders along with Completion Certificate clearly depicting the volume of pages)

15 15%

3. CMMI Level 3 or above Certification 10 10%

4. Architect and ETL specialist 10 10%

Advance Analyst 10 10%

Developer 10 10%

5. Bidder's Manpower resources on roll 10 10%

6. No of OEM Certified:= 3 or above 10 10%

7. Presentation by the Bidder about Organization and Project Experiences

10 10%

Total 100 100%

Note:

For 1 above, 3 marks will be awarded for each project and 5 projects or above will get 15 marks. Similarly,

for 2 above 5 marks will be awarded for each project and 5 projects or above will get 25 marks.

For both 1 & 2: Marks will be divided equally for ETL, Warehouse building, OLAP & Reporting and Data

Mining activities.

For 5 above, 5 marks will be awarded for Resource Strength less than 50 manpower and 10 marks for more

than 50 resources.


Page 37 of 54

Financial Bid Letter

To



15, Bhikaji Cama Place, New Delhi – 110066

Subject: Empanelment of Agencies to execute projects in the area of BI-DW

Sir,

We declare:

1. That we/our principals are equipped with adequate experience and other facilities required for providing

Solution/services as per the requirement given in the Tender Document No.______ and our

establishment is open for inspection by the team/representatives of NICSI.

2. We hereby offer to provide Services at the prices and rates mentioned in the financial bid for below

mentioned categories

S. No.

Empanelment Category EMD Value Bid

Submitted for Category

1. High End Business Intelligence Proprietary Platforms

Rs. 12,00,000/- (Twelve lakhs) (Yes/No)

2. Low End Business Intelligence Proprietary Platforms


3. Open Source Business Intelligence Platforms


Sum of EMD Value =

3. We do hereby undertake, that,

3.1. In the event of acceptance of our bid, the Services shall be provided as stipulated in the work order

and the tender terms and conditions to the Bid and that we shall perform all the incidental services.

3.2. The prices quoted are inclusive of all charges inclusive of traveling, manpower etc. for providing the

desired services.

3.3. We enclose here with the complete Commercial Bid as required by you. This includes:

Bid Letter

Financial Bid

3.4. We agree to abide by our offer for a period of 180 days from the date fixed for opening of the

tenders and that we shall remain bound by a communication within that time.

3.5. We have carefully read and understood the terms and conditions of the tender and the conditions of

the empanelment applicable to the tender and we do hereby undertake to provide the services as

per these terms and condition.

4. We do hereby undertake, that, until a formal contract is prepared and executed, this bid, together with

your written acceptance thereof, the tender document and placement of letter of intent awarding the

empanelment, shall constitute a binding contract between us.

Dated : Signature of agency representative

Name of Agency:

Full Address :

Company Seal :

Detail of enclosures. :


Page 38 of 54

Gross Total Value

As part of the financial proposal, the bidders can quote for the different empanelment categories as defined

below. The financial bid should be submitted as defined in the Annexure 15. Bid Submission

Process.

Annexure 11A. Gross Total Value for High End BI Platforms (Category 1)

Bidder Name……………………………………………….………………………………..

Bidder’s Billing Address………………………......................................................................

Table – A: High End BI Platforms

S. No. Particulars

Bid Amount

(INR Rs.)

Bid Amount

(INR Words)

[A] [B] [C] [D]

1. Gross Total Value for High End BI

Platforms GTV GTV

Note:

1. For considering the bids, the agency has to quote for all the above-mentioned service types

otherwise their bids will be rejected and EMD forfeited.

2. Financial bid must be submitted in the exact format as given in Table – A. The bid may be rejected if

the same format is not used.

3. Prices should be quoted in Indian Rupees and indicated both in figures and words. In the case of

any discrepancy between prices quoted in the Financial Bid, the values in words will prevail.

4. The cost is inclusive of all taxes, levies, etc.

5. Taxes indicated in the financial bid will be charged as per the prevailing rate.

6. L-1 for Empanelment Category 1: High End BI Tools will be decided as per rates quoted in Table –

A High End BI Tools.

7. The bid for a particular category should contain quotes by the bidder for each service type in that

category. The bid for a category shall be rejected if the bidder fails to quote for any service type in

that particular category and EMD of the bidder will be forfeited.

8. If the GTV of any of the bidder is less than or greater than 30% of the Average GTV of all the bids

of each category separately then the bid of that bidder will be rejected.

On behalf of [bidder’s name]

Authorized Signature [In full and initials]:

Name & Title of signatory:

Seal/Stamp of bidder:


Page 39 of 54

Annexure 11B. Gross Total Value for Low End BI Platforms (Category 2)

Bidder Name……………………………………………….………………………………..


Table – B: Low End BI Platforms

S. No. Particulars

Bid Amount

(INR Rs.)

Bid Amount

(INR Words)

[A] [B] [C] [D]

1. Gross Total Value for Low End BI

Platforms GTV GTV

Note:



2. Financial bid must be submitted in the exact format as given in Table – B. The bid may be rejected if






6. L-1 for Empanelment Category 2: Low End BI Tools will be decided as per rates quoted in Table –

B. Low End BI Tools.




8. If the GTV of any of the bidder is less than or greater than 30% of the Average GTV of all the bids of

each category separately then the bid of that bidder will be rejected.






Page 40 of 54

Annexure 11C. Gross Total Value for Open Source BI Platforms (Category 3)

Bidder Name……………………………………………….………………………………..


Table – C: Open Source BI Platforms

S. No. Particulars

Bid Amount

(INR Rs.)

Bid Amount

(INR Words)

[A] [B] [C] [D]

2. Gross Total Value for Open Source BI

Platforms GTV GTV

Note:



2. Financial bid must be submitted in the exact format as given in Table – C. The bid may be rejected if






6. L-1 for Empanelment Category 3: Open Source BI Tools will be decided as per rates quoted in

Table – C. Open Source BI Tools.




8. If the GTV of any of the bidder is less than or greater than 30% of the Average GTV of all the bids of

each category separately then the bid of that bidder will be rejected.






Page 41 of 54

Proforma: Security Deposit for Contract Performance

Ref: _________________ Date _________________

Bank Guarantee No. ______________________

To




1. Against contract vide Advance Acceptance of the Tender No. _________________ dated

_________________ covering __________________________________ (hereinafter called the said

“Contract”) entered into between the National Informatics Centre Services Inc. (hereinafter called

"NICSI") and _________________ (hereinafter called the “Bidder”) this is to certify that at the request of

the Bidder we ------------- Bank Ltd., are holding in trust in favour of NICSI, the amount of

___________________________ (write the sum here in words) to indemnify and keep indemnified

NICSI against any loss or damage that may be caused to or suffered by NICSI by reason of any breach

by the Bidder of any of the terms and conditions of the said contract and/or in the performance thereof.

We agree that the decision of NICSI, whether any breach of any of the terms and conditions of the said

contract and/or in the performance thereof has been committed by the Bidder and the amount of loss or

damage that has been caused or suffered by NICSI shall be final and binding on us and the amount of

the said loss or damage shall be paid by us forthwith on demand and without demur to NICSI.

2. We __________________________________ Bank Ltd, further agree that the guarantee herein

contained shall remain in full force and effect during the period that would be taken for satisfactory

performance and fulfillment in all respects of the said contract by the Bidder i.e. till _________________

hereinafter called the said date and that if any claim accrues or arises against us _________________

Bank Ltd, by virtue of this guarantee before the said date, the same shall be enforceable against us

___________________________________________________ Bank Ltd, notwithstanding the fact that

the same is enforced within six months after the said date, provided that notice of any such claim has

been given to us _________________ Bank Ltd, by NICSI before the said date. Payment under this

letter of guarantee shall be made promptly upon our receipt of notice to that effect from NICSI.

3. It is fully understood that this guarantee is effective from the date of the said contract and that we

_________________ Bank Ltd, undertake not to revoke this guarantee during its currency without the

consent in writing of NICSI.

4. We undertake to pay to NICSI any money so demanded notwithstanding any dispute or disputes raised

by the Bidder in any suit or proceeding pending before any court or Tribunal relating thereto our liability

under this present bond being absolute and unequivocal.

The payment so made by us under this bond shall be a valid discharge of our liability for payment there

under and the Bidder shall have no claim against us for making such payment.

5. We __________________________________ Bank, further agree that NICSI shall have the fullest

liberty, without affecting in any manner our obligations hereunder to vary any of the terms and conditions

of the said contract or to extend time of performance by the Tendered from time to time or to postpone

for any time of from time to time any of the powers exercisable by NICSI against the said Bidder and to

forebear or enforce any of the terms and conditions relating to the said contract and we,

_________________ Bank Ltd., shall not be released from our liability under this guarantee by reason

of any such variation or extension being granted to the said Bidder or for any forbearance by NICSI to

the said Bidder or for any forbearance and or omission on the part of NICSI or any other matter or thing

whatsoever, which under the law relating to sureties, would, but for this provision have the effect of so

releasing us from our liability under this guarantee.

6. This guarantee will not be discharged due to the change in the constitution of the Bank or the Bidder.

Date _________________


Page 42 of 54

Place_________________ Signature _________________

Witness _________________ Printed name _________________

(Bank's common seal)


Page 43 of 54

Detailed Financial Bid Format

Financial Bid Information for Different levels of Manpower

Annexure 13A. Detailed Financial Bid Format for High End BI Platforms (Category 1)

1. Name of the Agency:

2. Billing Address of the Agency:

3. Empanelment Category for which bid is submitted:

4. High End BI Platforms (T1):

S. No.

Roles Relevant

Experience (in year)

Man Months in Rs ( R )

Multiplication Factor (M)

Total ( R x M )

1 Project Manager 7 1 A

2 Senior Analyst 5 2.5 B

3 Sr. Programmer 3 2.5 C

4 Programmer 1 4 D

T1 GRAND TOTAL VALUE (Rs) : A+B+C+D

Service Tax extra applicable as per actual.

Relevant experience: RDBMS (SQL Server, Oracle, DB2, etc.) ETL Warehouse Builder,

Warehouse Administrator Reporting, Dashboard, OLAP and Mining

General Conditions for all the empanelment categories:

1. The bidders have to quote amount in Indian rupees in respective columns of all items. The amount so

quoted shall be the salary to the manpower.

2. The bidders must quote for all the levels (roles) of technical manpower given in a tables above.

3. Each Table i.e. T1, T2 and T3 will be treated as a separate Annexure and for each table, separate EMD

will be accepted from bidder. The table-wise EMD amount is given below

3.1. Table (High End BI Platforms T1) : EMD = Rs. 12,00,000/- (Twelve lakhs)

3.2. Table (Low End BI Platforms T2) : EMD = Rs. 12,00,000/- (Twelve lakhs)

4. Table (Open Source BI Tools T3) : EMD = Rs. 12,00,000/- (Twelve lakhs)

5. Qualifications should be as per “Prerequisites for different Levels of Manpower

6. L1 shall be decided as per process defined in Section 10.2 Financial Evaluation

7. Payment for holidays will be on pro-rata basis. The professionals deputed to work on the project would

observe the working days/hours of NICSI/clients.

8. For outstation duties the TA/DA shall be admissible as per NICSI rules which will be reimbursed on

production of proof of payment and approval of NIC project head.

Authorized Signatory

Signature:

Seal:

Place: ---

Date: ----

Name: ---


Page 44 of 54

Annexure 13B. Detailed Financial Bid Format for Low End BI Platforms (Category 2)




4. Low End BI Platforms (T2):

S. No.

Roles Relevant




Total ( R x M )




4 Programmer 1 4 D



Relevant experience: RDBMS (SQL Server, Oracle, DB2, etc.) ETL Warehouse Builder,

Warehouse Administrator, Reporting, Dashboard, OLAP.

















Signature:

Seal:

Place: ---

Date: ----

Name: ---


Page 45 of 54

Annexure 13C. Detailed Financial Bid Format for Open Source BI Platforms (Category 3)




4. Open Source BI Platforms (T3):

S. No.

Roles Relevant




Total ( R x M )




3 Programmer 2 4 D



Relevant experience: RDBMS (SQL Server, Oracle, DB2, Postgres, Mysql, etc.) ETL,

Warehouse Builder, Warehouse Administrator, Reporting, Dashboard, OLAP.

















Signature:

Seal:

Place: ---

Date: ----

Name: ---


Page 46 of 54

Prerequisites for different Levels of Manpower

All degrees/diplomas should be with at least 60% marks and pursued through a full time course of a

recognized university/institution

1. Programmer

1.1. ME/MTech/BE/BTech in Computer Science/IT/ECE or MCA

OR

Master’s degree in Maths/Statistics/Operations Research with Post Graduate Diploma in Computer

Science

1.2. One year’s experience in OR/Stat/BI/PM software development.

2. Senior Programmer

2.1. BE/B.Tech or MCA or Master’s degree in Computer Science/IT/ECE

OR

Master’s degree in Physics/Maths/Statistics/Economics/Operations Research.

2.2. Experience on BI software project operations and maintenance.

2.3. Experience of 2 years in BI software development for low end BI Category and an experience of 3

years in the area of High end BI Platforms.

3. Senior Analyst

3.1. ME/M.Tech/BE/B.Tech or MCA or Master’s degree in Computer Science/IT/ECE

OR

Master’s degree in Physics/Maths/Statistics/Economics/Operations Research

3.2. Experience on BI analytics, understanding user requirements, and independently handling of

projects.

3.3. Experience of 3 years in BI software development for low end BI Category and an experience of 5

years in the area of High end BI Platforms.

4. Project Manager

4.1. ME/M.Tech BE/B.Tech/Master’s degree in Computer Science/IT/ECE

OR

Master’s degree in Physics / Maths / Statistics / Economics /Operations Research.

4.2. Experience on BI software project Architecture designing, overall coordination, SRS Preparation.

4.3. Experience of more than 7 years in the area of High end BI Platforms for BI software development,

Project Management and as a project lead.


Page 47 of 54

Bid Submission Process

1. The bids for this tender for the empanelment category have to be submitted in accordance with

the instructions given below.

2. NICSI will not accept delivery of proposal in any manner other than that specified in this section.

Proposal delivered in any other manner shall be treated as defective, invalid and rejected.

3. Eligibility Criteria proposal and the Technical proposal should not contain any financial

information.

4. If any bidder does not qualify in technical evaluation, the financial proposal of that bidder shall

not be considered for evaluation.


Page 48 of 54

Annexure 15A. Bid Submission Process for High End BI Platforms (Category 1)

1. Bid submission shall be sub-divided into two (2) parts: Bid Submission (Online) & Bid Submission

(Manual Part).

2. Bid Submission (Online)

The Online bids (complete in all respect) must be uploaded online at NICSI e-Proc Portal at

https://eproc-nicsi.nic.in/nicgep/app in 3 (three) Packets as explained below and due on the time as

mentioned in the Section 1 Important Details.

Packet No. Items

Packet – 1

The file should be saved in a PDF version and marked as:

“EMD_BidLetter_High_End_BI_ Platforms <Bidder’s Name>.pdf” and should comprise

of the following items:

1. Scanned copy of EMD demand draft/ bank guarantee as per section 8.3 Earnest

Money Deposit

2. Scanned signed copy of Annexure 10. Financial Bid Letter

In case the bidder is claiming exemption from submitting EMD, then the relevant scanned

copy of certificates justifying the claim should be submitted in place of Demand Draft/Bank

Guarantee.

The PDF file not containing the above documents or containing the financial bid in explicit /

implicit form will lead to rejection of the bid.

Packet – 2

The file should be saved in a PDF version and marked as “Technical_Bid_High_End_BI_

Platforms _<Bidder’s Name>.pdf” and should comprise of the following items:

1. Compliance sheet as per Annexure - 1

2. All the documents asked for eligibility criteria

3. Technical formats as per Annexures: 2 – 8 4. All the Details required as per Annexure - 9: Technical Evaluation Criteria

This PDF file not containing the above documents or containing the financial bid in

explicit/implicit form will lead to rejection of the bid.

Packet – 3

Submission of Financial Bid

The file should be saved in a excel format

The excel file titled as ‘Financial_Bid_G_T_V_High_End_BI_ Platforms -<<Bidder’s Name>>.xls” should be uploaded electronically as first part of financial bid and should contain Gross Total Value as per Annexure 11A. Gross Total Value for High End BI Platforms (Category 1) Failure to upload the financial bid as per the requirement will lead to rejection of the bid.

3. Bid Submission (Manual Part):

The bidder is required to submit the 3 (three) envelopes as required in the table below to the contact

address mentioned in the section 1 Important Details on or before the last date & time of submission of

the bid.

Envelope No. Items

Envelope -1

1. Demand Draft towards EMD in one cover sealed and superscripted “EMD – Empanelment for High End BI Platforms”. A letter specifying the draft details should be submitted along with EMD.

2. Signed letter as per Annexure 10. Financial Bid Letter

https://eproc-nicsi.nic.in/nicgep/app


Page 49 of 54

Note: In case bidder is submitting combined EMD as defined in Section 8.3.2 Earnest Money Deposit, then bidder has to submit the original combined EMD in any one of the category Envelope -1. For other category envelope -1 bidder may submit self-attested copy of the original EMD.

Envelope -2

Financial Bid as per the Annexure 13A. Detailed Financial Bid Format for High End BI

Platforms (Category 1) in one cover, sealed and superscripted “Detailed Financial Bid

– Empanelment for High End BI Tools”.

Envelope –3 Should contain 2 (two) separate sealed Envelope 1 and Envelope 2, superscripted as “EMD and Financial Bids for High End BI Platforms” - for Empanelment for High End BI Tool on date and place mentioned in the Section 1 Important Details.


Page 50 of 54

Annexure 15B. Bid Submission Process for Low End BI Platforms (Category 2)


(Manual Part).





Packet No. Items

Packet – 1


“EMD_BidLetter_Low_End_BI_Platforms<Bidder’s Name>.pdf” and should comprise of

the following items:


Money Deposit




Guarantee.



Packet – 2

The file should be saved in a PDF version and marked as

“Technical_Bid_Low_End_BI_Platforms_<Bidder’s Name>.pdf” and should comprise of

the following items:






Packet – 3



The excel file titled as ‘Financial_Bid_G_T_V_Low_End_BI_ Platforms-<<Bidder’s Name>>.xls” should be uploaded electronically as first part of financial bid and should contain Gross Total Value as per Annexure 11B. Gross Total Value for Low End BI Tools (Category 2). Failure to upload the financial bid as per the requirement will lead to rejection of the bid.




the bid.

Envelope No. Items

Envelope -1

1. Demand Draft towards EMD in one cover sealed and superscripted “EMD – Empanelment for Low End BI Platforms”. A letter specifying the draft details should be submitted along with EMD.




Page 51 of 54

Note: In case bidder is submitting combined EMD as defined in Section 8.3.2 Earnest

Money Deposit, then bidder has to submit the original combined EMD in any one of the

category Envelope -1. For other category envelope -1 bidder may submit self-attested

copy of the original EMD.

Envelope -2

Financial Bid as per the Annexure 13B. Detailed Financial Bid Format for Low End BI

Platforms (Category 2) in one cover, sealed and superscripted “Detailed Financial Bid

– Empanelment for Low End BI Platforms”.

Envelope –3 Should contain 2 (two) separate sealed Envelope 1 and Envelope 2, superscripted as “EMD and Financial Bids for Low End BI Platforms” - for Empanelment for Low End BI Tool on date and place mentioned in the Section 1 Important Details.


Page 52 of 54

Annexure 15C. Bid Submission Process for Open Source BI Platforms (Category

3)


(Manual Part).





Packet No. Items

Packet – 1


“EMD_BidLetter_Open_Source_BI_ Platforms <Bidder’s Name>.pdf” and should

comprise of the following items:


Money Deposit




Guarantee.



Packet – 2

The file should be saved in a PDF version and marked as

“Technical_Bid_Open_Source_BI_ Platforms _<Bidder’s Name>.pdf” and should

comprise of the following items:






Packet – 3



The excel file titled as ‘Financial_Bid_G_T_V_Open_Source_BI_ Platforms -<<Bidder’s Name>>.xls” should be uploaded electronically as first part of financial bid and should contain Gross Total Value as per Annexure 11C. Gross Total Value for Open Source BI Platforms (Category 3). Failure to upload the financial bid as per the requirement will lead to rejection of the bid.




the bid.



Page 53 of 54

Envelope No. Items

Envelope -1

1. Demand Draft towards EMD in one cover sealed and superscripted “EMD – Empanelment for Open Source BI Platforms”. A letter specifying the draft details should be submitted along with EMD.


Note: In case bidder is submitting combined EMD as defined in Section 8.3.2 Earnest

Money Deposit, then bidder has to submit the original combined EMD in any one of the

category Envelope -1. For other category envelope -1 bidder may submit self-attested

copy of the original EMD.

Envelope -2

Financial Bid as per the Annexure 13C. Detailed Financial Bid Format for Open

Source BI Tools (Category 3) in one cover, sealed and superscripted “Detailed

Financial Bid – Empanelment for Open Source BI Platforms”.

Envelope –3 Should contain 2 (two) separate sealed Envelope 1 and Envelope 2, superscripted as “EMD and Financial Bids for Open Source BI Platforms” - for Empanelment for Open Source BI Tool on date and place mentioned in the Section 1 Important Details.


Page 54 of 54

Bank Guarantee For EMD/Bid Security

To

The Managing Director,

National Informatics Centre Services Incorporated (NICSI)

Hall No. 2-3, 6th Floor, NBCC Tower,

Bhikaji Cama Place, New Delhi-110066

Whereas <<name of the bidder>> (hereinafter called 'the Bidder') has submitted the bid for Submission of

tender # <<RFP Number>> for <<name of the assignment>> (hereinafter called "the Bid") to National

Informatics Centre Services Incorporated.

Know all Men by these presents that we << Bank Name>> having our office at <<Address>> (hereinafter

called "the Bank") are bound unto the National Informatics Centre Services Incorporated (hereinafter called

"the Purchaser") in the sum of Rs. <<Amount in figures>> (Rupees <<Amount in words>> only) for which

payment well and truly to be made to the said Purchaser, the Bank binds itself, its successors and assigns

by these presents. Sealed with the Common Seal of the said Bank this <<insert date>>

The conditions of this obligation are:

1) If the Bidder having its bid withdrawn during the period of bid validity specified by the Bidder on the

tender documents; or

2) If the Bidder, having been notified of the acceptance of its bid by the Purchaser during the period of

validity of bid

i. Withdraws his participation from the bid during the period of validity of bid document; or

ii. Fails or refuses to participate for failure to respond in the subsequent Tender process after having

been short listed;

We undertake to pay to the Purchaser up to the above amount upon receipt of its first written demand,

without the Purchaser having to substantiate its demand, provided that in its demand the Purchaser will note

that the amount claimed by it is due to it owing to the occurrence of one or both of the two conditions,

specifying the occurred condition or conditions.

This guarantee will remain in force up to 225 days from the last date of bid submission and any demand in

respect thereof should reach the Bank not later than the above date.

(Authorized Signatory of the Bank)

Seal:

Date: