ten lifestyle concierge service guide

Intelligent support

LifestyleConcierge

Alex Cheatle, CEO & founder, Ten

Join Ten

We manage and deliver our personalisedservice to more than 300,000 individualsin 145 countries.

This makes us the most successful andfastest growing lifestyle concierge companyin the world.

We offer private membership and aretrusted by over 70 leading global brands

to deliver services on their behalf.

Those who bank with Lloyds,Coutts or Barclays are likely tohave complimentary access toour services.

To join, or to find out if youare eligible for complimen-tary access, please contactus. We are on hand 24/7 –daytime, evenings andweekends:

[email protected]

0845 020 5270

Intelligent support

Lifestyle Concierge

We love to help membersget the most from their livesat home and on the go.

We take on anything thatthey don’t have the time,the inclination or contactsto do themselves.

Each of our experts has awealth of industry experi-ence and a broad networkof relevant contacts.

They are supported by anever-growing knowledgemanagement system holdinginformation on 12,000 vettedsuppliers and the results ofmore than a million previousrequests.

We collect feedback frommembers all over the worldevery day. This ensures ourinformation is always up-to-the-minute.

That is intelligent support.

That is the power of Ten.

We are fluent in over 20languages and have staffon the ground in threecontinents – wherever ourmembers are, we’re onhand 24/7.

Call us today +44(0)207 479 2785 www.tengroup.com | www.tenlifestyle.com

We call the peoplewho use our service‘members’ ratherthan customers.Members define andshape the servicethey are part ofwhereas customerscan only ‘buy’ apre-defined service.

Romantic getaways, skiholidays, Mediterraneancruises, B&Bs in Wales andgolf breaks in Portugal – ourtravel team books membersinto destinations across theworld and creates packagesto suit all budgets.

If you need inspiration, justlet our specialists knowabout your preferences andwe'll suggest destinations tosuit you. We can accessspecial rates, put togetherbespoke itineraries and giveadvice on what to see anddo once you're there.

Our team is fluent in morethan 20 languages and is oncall 24 hours a day to handle

restaurant bookings, givesightseeing tips or offeremergency assistance.

We've helped strandedmembers by conversingwith taxi drivers in Istanbul.We’ve smoothed the way byplacating irate policemen inMoscow. And we’ve madesure the party continued byfinding the last club openfor a stag night in Paris.


There's no need to getcaught out by a badly-written guidebook –ask a lifestyle managerfor Ten's insider tipsand destination guidesfor locations aroundthe globe.

World class travel

Cocktails and clubs

When members want toknow which bar serves thebest martini in Manhattan,need to get on the guestlist at the hottest club inHong Kong or want a late-night lounge with live jazzin Lisbon, they call us.

Every day (and night) ourspecialists work closelywith owners of venuesacross the globe, so we canrecommend clubs, barsand pubs the world overand get members ontoguest lists – even at thelast minute.

If you're in an unfamiliar city,or are looking for bars nearhome that are serving afterlast orders have been calledelsewhere, contact us. We'llsend over some optionsthen book a cab to takeyour party there.

We're on hand 24/7, so ourservice works just as well inLarnaca and Los Angeles asit does in London.

And if you're interested injoining a private members'club, call us: we havearrangements with many ofthem, meaning you can skipthe waiting list.


We also keep abreast of newopenings and check up onold favourites to make surewe can always suggest theperfect restaurant for anyoccasion.

Whether you want a casualpub lunch, Michelin-starreddining, or a private room fora special occasion, we canhelp you.

Dining out

Need some insider tips onthe best restaurant in Paris?Want a table at a brand newopening? Looking for thebest Sunday lunch in town –and one of your party is avegetarian?

We get asked for this kindof thing all the time and ourrestaurant experts haveeach eaten at, on average,more than 250 of theworld’s top eateries so wecan recommend restaurantsand book tables everywherein the world.

Our team has close relationships with theworld's finest restaurantsand their maître d’s, sowe can secure the besttables and get last-minute reservations thatthe public can't.

There's no big secret tothrowing a successful,memorable party, but ithelps if one element –whether it's the setting,food or entertainment – isknock-out.

We've set up parties incasinos and burlesque clubs,arranged dinners in privaterooms in leading restaurantsall over the world, and hiredchefs and bar staff to pre-pare and serve canapés to600 people.

Our specialists will alsoarrange entertainers,decorations, venues, DJs,fireworks and everythingelse you need to makeyour event memorable.

Nothing is too muchtrouble for our team: weorganised a privatescreening of a Harry Pottermovie, arranged for agroom to arrive at hiswedding on an elephantand convinced a Michelin-starred restaurant to openexclusively for a memberand his friends.

Every single event istailored to your needs,so call us to find outhow we can help makeyour celebration special.

Parties and special occasions


Watch the show

Our live entertainment teamis the largest of its kind inthe world. Every day we helpmembers attend concertsand shows at venues acrossthe globe, and we use ourcontacts to ensure they paythe best available price.

We keep track of theirpreferences and make suremembers are the first toknow when their favouritebands announce tourdates, plan secret gigs orplay festivals.

By informing them early, wethen have the best chance ofsecuring face value ticketson their behalf.

We have the volume andreputation to have directticketing relationships with

organisations and venuesranging from ManchesterUnited to La Scala Milan.

In the West End and onBroadway we often haveaccess to producers’ ‘houseseats’ that do not go ongeneral sale.

We also put together fulltravel itineraries – includinghotels, flights and restaurantbookings – for events thatare further afield.

Walk the red carpet

If you want an executive boxat Old Trafford or a bespokecricket and cruise packagethe next time England play inthe West Indies, our teamcan help.

We organised a jet to fly amember to the ChampionsLeague final in Moscow andarranged for a golf fan tospend the day golfing withthe captain of the EuropeanRyder Cup Team.

And it's not just the sportsfans that get to enjoy the

high life; we regularly helpour clients arrive on the redcarpet at premieres, join thefashionistas at catwalksaround the globe, watch theOscars at Elton John's partyand celebrate great times ata variety of black-tie eventsand award ceremonies.

Ten has special accessto hospitality at majorsporting fixtures, andwe can arrange front-row seats, stadiumtours and training withthe teams.


computer best meets yourneeds. We can help you findthe right item – at the rightprice.

Whether you want weeklyreminders about forthcomingevents in your personal diaryor a subtle nudge to makesure you don't forget abirthday or anniversary,we're here to act as yourmemory bank.

We have experts on every-thing from watches andfashion to food and interiors– members call us whenthey want to send a thankyou bottle of wine, a raretimepiece as a birthdaypresent or order a bespokediamond ring.

We'll also help to save youtime by arranging deliveriesof organic vegetables orflowers, researching themost competitive prices forwhite goods and cuttingthrough technical jargon toexplain which camera or

Retail, gifts and reminders


Coordinating family life is noeasy feat. Our experts helphundreds of families everyyear – from babysitters andnannies to things-to-do inhalf term.

Our experienced team doeverything from providingimpartial advice on child-care to helping organisememorable kids’ parties andfinding a top photographerfor a family portrait.

Home and family

When you need someoneto take on a few chores,ask us. We'll find a handy-man to put up shelves, aplumber to fix a drippingtap, a French polisher tomake your home gleam ora tree surgeon to nurseyour garden to health.

We are here 24/7, so if youneed a locksmith in thedead of night, call us.

Nothing is too complex forour home improvementteam (many of whom haveproject-managed their ownmajor refurbishments).We've damp-proofed his-toric cottages, convertedbarns and renovated allsorts of properties fromMiami to Marrakesh.

You can rely on our teamto find and vet the rightpeople for the job andsee it gets done properly.We'll even arrange key-holding services so youdon't have to be in whilethe work is done.

Specialist teams of experts

Pioneeringinformationsharing

Intelligentsupport+ =

We provide intelligent supportand a personalised, high-qualityservice to all our members. We earn and deserve their trustby listening to their individualrequirements, and deliveringvalued results better andmore quickly than they couldhave done themselves.

www.tengroup.com | www.tenlifestyle.com

Global head office30 Market PlaceLondonW1W 8APUnited Kingdom

T:+44(0)207 479 [email protected]

ten lifestyle concierge service guide

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