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GlobalNew Employee Orientation

Workshop

Facilitator’s Guide

This Workshop is designed for internal use by A Pharmaceutical Company personnel for training purposes only. This information and data are not to be disseminated to others outside of the company or used for detailing in person or through written material unless subject to proper internal approval processes for advertising and labeling to ensure that all regulatory requirements governing the use of promotional materials by pharmaceutical manufacturers are met.

Global New Employee Orientation Workshop Facilitator’s Guide

Table of ContentsWorkshop Overview.....................................................................................3

ABOUT THIS WORKSHOP................................................................................................4

Global New Employee Orientation Overview..............................................11PHASES.......................................................................................................................11PURPOSE.....................................................................................................................12ROLES.........................................................................................................................12EVENTS....................................................................................................................... 13

Facilitator Notes..........................................................................................19WORKSHOP PREPARATION............................................................................................19WORKSHOP CUSTOMIZATION........................................................................................21GENERAL WORKSHOP MATERIALS.................................................................................24SHARED LEARNING WORKSHOP MATERIALS..................................................................27WORKSHOP SET-UP.....................................................................................................32WORKSHOP DELIVERY..................................................................................................33WORKSHOP AGENDA....................................................................................................36

Workshop Activities....................................................................................39A. WELCOME.............................................................................................................39B. PARTICIPANT INTRODUCTIONS................................................................................55C. DOCUMENT COMPLETION.......................................................................................59D. BENEFITS OVERVIEW.............................................................................................63E. A PHARMACEUTICAL COMPANY HISTORY................................................................65F. COMPANY OVERVIEW (USING THE POWERPOINT PRESENTATION)............................69F. COMPANY OVERVIEW (USING SHARED LEARNING)..................................................98G. RED BOOK AND ASSET PROTECTION....................................................................104H. PERFORMANCE MANAGEMENT/CAREER DEVELOPMENT.........................................106I. WORKSHOP SUMMARY........................................................................................108J. WRAP-UP AND EVALUATION.................................................................................118

Appendix...................................................................................................122ADULT LEARNING THEORY..........................................................................................123SHARED LEARNING.....................................................................................................126

A Pharmaceutical Company and Company 2000 — Confidential 1

Facilitator’s Guide Global New Employee Orientation Workshop

A Pharmaceutical Company and Company 2000—Confidential2


Workshop OverviewThis is the Facilitator’s Guide for the Global New Employee Orientation Process Workshop. This workshop is one of several events in the Global New Employee Orientation Process. The process and the events, which are explained in the “Global New Employee Orientation Overview” section, are designed to: Help new employees quickly acquire A Pharmaceutical Company-specific

knowledge and skills Provide a consistent message to all new employees Help A Pharmaceutical Company attract and retain high-quality employees

Specifically, the process and workshop will help new employees know: What is expected of them How to add value to the company How to best communicate with their colleagues How to integrate into the company as team players

This Facilitator’s Guide describes two approaches for delivering the “Company Overview” section of the workshop. You may select the approach that you feel will work best with the participants. One approach—called shared learning—allows participants to work together to learn about A Pharmaceutical Company and then to “teach” that information to the other participants. You can learn more about the concepts of shared learning in the Appendix of this Facilitator’s Guide.

The second option requires you to present information using a PowerPoint presentation.

In addition, A Pharmaceutical Company affiliates/locations can customize the process and the orientation events (including this workshop) to meet their own needs, so you may need to customize the workshop to meet the requirements of your local affiliate/location. Workshop materials have been designed to make it easy for you to customize the presentation without having to recreate slides or other materials. Instead, you are to prepare flip chart materials and make hand-written entries into this guide.



Workshop Overview (continued)About This WorkshopThe workshop should be delivered to new employees on their first day of work at A Pharmaceutical Company. The purpose of the workshop is to help new employees: Complete required documents accurately Learn about A Pharmaceutical Company as a global corporation Understand the importance of A Pharmaceutical Company’s Red Book and Asset

Protection policies Learn about A Pharmaceutical Company’s benefits for employees Understand the benefits of A Pharmaceutical Company’s Performance

Management/Career Development program Identify resources they can use to learn more about A Pharmaceutical Company

This Facilitator’s Guide is your primary tool to plan, prepare for and conduct the workshop. It is important for you to review this guide thoroughly, well in advance of the workshop.

The Facilitator’s Guide includes information and handouts necessary to prepare and conduct the activities associated with the two approaches. Both approaches include the following activities: Presentations driven by PowerPoint slides or videos Small group activities Large group discussionsIn addition, the shared-learning approach uses small-group team learning. The small group then delivers an interactive presentation to the whole group so that everyone participates in the learning process. This approach, which is described in more detail in the “Shared Learning” section in the Appendix, will require gathering additional materials not included in this Facilitator’s Guide. A list of suggested materials participants will need for their own learning and to prepare the interactive presentations is included in the “Shared Learning Workshop Materials” section of this Facilitator’s Guide.



Workshop Overview (continued)In addition to attending this workshop, new employees will meet with their supervisors on their first day. Other events that may be part of the new employees’ first or second day at your affiliate/location include: Meeting their peer coach Exploring their work area Exploring MyHOMEPAGE

These activities are not described in this workbook. Information about them is included in the handbooks for the supervisors, administrators, administrative assistants and peer coaches.

During the workshop, include information about all orientation activities scheduled at your affiliate/location. Make sure you know what first-day activities are planned and the schedule for the other Global Orientation Process events so you can present that information.

Make sure to schedule enough time before the day of the workshop to prepare all materials and customize the activities so that they meet the requirements of your affiliate/location.

Please read the “Shared Learning” section of the Appendix to learn more about this approach. If you have limited experience conducting workshops or are unfamiliar with the principles and techniques of adult learning, please read the “Adult Learning Theory” in the Appendix as well.



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A Pharmaceutical Company and Company 2000—Confidential

RecruitingInterviewing

Job Offer and AcceptanceReceipt of Welcome Packet

New Employee Orientation Workshop

Orientation Web Site

On-the-job Experience and Training

Job-specific Training

On-going Networking and Social Events

OrientationA ProcessApproach

10


Global New Employee Orientation Overview PhasesAs shown in the diagram on the previous page, Global New Employee Orientation at A Pharmaceutical Company is an ongoing process, rather than a single event at which new employees complete documents, select benefits and learn about the organization. While important, these activities occur in one phase of the process: Induction. The entire Orientation Process includes four phases, which are defined below: Recruiting is the process of identifying and contacting potential employees. Interviewing is the process of determining whether the candidates’ qualifications

meet A Pharmaceutical Company’s standards for employment and the requirements of the job.

Induction is the process of providing new employees with information about the company and having the employees complete the documents necessary to start work.

Socialization is the process new employees go through to become fully aligned with the company culture.

The process begins with Recruiting because potential employees start to develop their expectations of the company and their role in the company at this time. They continue to develop expectations during the Interviewing phase of the process.

After being hired, new employees find out if the expectations they developed during Recruiting and Interviewing are, in fact, aligned with reality. If the employees’ expectations are not aligned with reality, then most likely their morale will be low and the company’s ability to retain them will be diminished.When individuals and organizations think of Orientation, they often think only of the activities included in Induction. However, Induction primarily is about completing paperwork. An important component of Orientation is Socialization—the process of acquiring skills and knowledge and aligning attitudes and feelings. This occurs whether or not the Socialization process is planned and systematic.



Global New Employee Orientation Overview (continued)

PurposeA Pharmaceutical Company developed the systematic Global New Employee Orientation Process described in this handbook to: Help new employees quickly acquire A Pharmaceutical Company-specific

knowledge and skills Provide a consistent message to all new employees Help A Pharmaceutical Company attract and retain high-quality employees

RolesExperienced A Pharmaceutical Company employees play a significant role in the Orientation Process. Following is a list with brief descriptions of some of the roles experienced employees can have: Human Resources personnel: Responsible for recruiting candidates and

coordinating interviews The supervisor: Responsible for interviewing and selecting new employees, and

then supporting new employees’ job performance, starting on the first day they arrive for work

An administrator: Responsible for assuring that the Orientation Process goes smoothly

An administrative assistant: Responsible for ensuring that new employees have the information and equipment they need to begin working

A peer coach: Responsible for helping a new employee learn about A Pharmaceutical Company and become comfortable with the culture

Orientation Workshop and event facilitators: Responsible for keeping sessions focused and presenting information




EventsThis document focuses on the events in the Induction and Socialization phases of the process. These events, which are designed to provide new employees with the right information at the right time, are: Receipt of a Welcome Packet A New Employee Orientation Workshop, a facilitator-led session which focuses on

welcoming new employees and providing them with the information and resources they need to start work

A Tour of the Facility, which is aimed at providing new employees with a physical context for their job and how they fit in

An Orientation Web Site, which provides new employees with access to information about A Pharmaceutical Company, its products and competitors, and the pharmaceutical market

Ongoing Networking and Social Events, which allow the employees to meet their colleagues, build relationships, and expand their knowledge of the company

In addition to these Orientation events, the process includes the on-the-job experience that employees gain between each event. They may also receive job-specific classroom training and/or formal on-the-job training, depending on their function and job responsibilities.



Global New Employee Orientation Overview (continued)These events form the foundation new employees will use to build a successful career at A Pharmaceutical Company. Each one is a step along a path that helps the new employee make the transition from outsider to productive A Pharmaceutical Company employee.Following are detailed descriptions of the events in the Induction and Socialization phases.

Receipt of Welcome Packet

The Welcome Packet is the first event in the Induction and Socialization phases of the process. It marks the transition from “candidate” to “new employee.” The actual contents of the package will vary according to local needs and the availability of materials. Some recommended items include: Welcome letters Directions where to park on the first day Orientation Workshop information such as:

A map showing where new employees report on their first day An agenda with a contact name and telephone number

Policy information Benefits information

New Employee Orientation Workshop

The New Employee Orientation Workshop is designed to take place on the new employee’s first day at A Pharmaceutical Company. It includes welcoming activities, provides new employees with the opportunity to complete all needed paperwork, and provides new employees with information that will help them understand how to work and succeed at A Pharmaceutical Company.

If time permits, first day activities may also include meetings with administrative assistants, supervisors and peer coaches who will provide additional information to help new employees be successful at A Pharmaceutical Company.




Facility TourTours should be part of the Orientation Process for all new employees, but A Pharmaceutical Company affiliates/locations will determine how best to provide the tours at their location. Some affiliates/locations may turn that responsibility over to the supervisor, administrative assistant or peer coach.

Whoever is responsible for providing the tours, they should include visits to the following locations: The main reception area All functional work areas (unless restricted) Special break areas, if applicable Dining facilities on site Special facilities such as auditoriums and training rooms Buildings at the site Guest and employee parking lots

Orientation Web Site

The Orientation Web Site is available on MyHOMEPAGE, the company Intranet. The Orientation Web Site has links to information such as: Corporate policies and procedures Employee benefits and services Functional business components A Pharmaceutical Company’s product portfolio Pharmaceutical industry overview Career development resources




Ongoing Networking and Social EventsThese events allow employees to meet and to have the opportunity to learn more about specific, topical issues important to the company or their affiliate/location. The exact issues, timing and format of these are to be determined by local affiliates/locations. For example, these events may provide a forum for management at the affiliate/location to make a presentation about essential issues being addressed.Because Orientation is an ongoing process, these events will first be offered to new employees and then at a later time to experienced employees.



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Facilitator NotesThe information in this section is designed to help you prepare for and deliver the Global New Employee Orientation Workshop. It includes: Suggestions to help you prepare for and customize the workshop A list of materials you will need to deliver the workshop A list of flip charts to prepare in advance Suggestions to help you with set-up on the day of the workshop Information about the delivery instructions in this Facilitator’s Guide A workshop agenda

Workshop PreparationTo effectively facilitate workshop activities, it is important that you review and understand the activities and the overview of the Global New Employee Orientation Process included in this guide. You will also need to review and understand any adaptations to the process or this workshop made at your affiliate/location.

The PowerPoint presentation developed for this workshop includes a number of “build sides” that display additional information after the slide itself comes into view. Some actions require a mouse click and some occur automatically at the end of the previous action. If you are using the facilitator-delivered PowerPoint presentation, review the PowerPoint presentation thoroughly to make sure that you know when actions occur. This Facilitator’s Guide includes suggested comments for you to make during the presentation. You will need to review the presentation to help you ensure that what you are saying matches the text in the presentation.

Reviewing the handbooks for supervisors, administrators, administrative assistants and peer coaches will help you develop a better understanding of their roles. Examining the new employee checklist included in the Participant’s Workbook will help you ensure that all information is presented.



Workshop Preparation (continued)You will need to ensure that food, equipment and supplies arrive at the proper place at the proper time on the day of the workshop. In many affiliates/locations, an administrator or administrative assistant will have the responsibility to perform these tasks, but it is your responsibility to make sure that the tasks have been completed and that the proper arrangements have been made.

Discuss all logistics either directly with supervisors of the new employees or with the supervisors’ administrative assistants.

During the workshop, participants are asked to tell why they joined A Pharmaceutical Company. Contact your HR Department and ask if they would like to have the answers (without identifying the particular participant). HR may want to determine if there is a correlation between the information new employees provide during the workshop and information people provide when they leave A Pharmaceutical Company. If HR wants the information, then collect it during the workshop and send it to the department.



Workshop CustomizationThere are two kinds of customization associated with delivering this workshop: One, to take advantage of the delivery options for the Workshop Summary activity. Two, to meet the specific needs of your affiliate/location because:

There is specific content that needs to be addressed The Orientation Workshop or the Orientation Process has been modified

The optional delivery methods for the Workshop Summary are: Small Group Self-Assessment Small Group Creativity Concert Review

Details on the options for activities are at the appropriate activity in the “Activity” section of the Facilitator Guide.

For activities that require customization, record the information on a flip chart before the workshop and then display it at the proper time when you deliver the workshop. The titles of flip charts that should be prepared are included in the checklist of workshop materials. They are also indicated in the instructions that you follow to present the activities.

The agenda for this workshop does not list breaks or meal breaks. You can determine when you will need to take those. Be sure to inform participants about breaks at the beginning of the workshop.

Discuss any issues regarding customization with other presenters.



Workshop Customization (continued) Following are the suggested titles for the flip charts, descriptions of the information to be included, and suggestions for gathering the information. Checklists for each of these are included following the descriptions.

First Day Orientation Activities

Prepare a flip chart that lists the other activities scheduled for the new employees’ first day, such as meetings with their peer coaches or supervisors. Your flip chart should include the list of activities, and the times and names of appropriate A Pharmaceutical Company personnel involved. You will need to work with supervisors, administrative assistants and HR personnel to gather this information.

You may be able to collect this information only if you are delivering the workshop to a few participants. For large workshops, collecting this information may not be possible so you will not use this flip chart.

Global New Employee Orientation Events

Prepare a flip chart that lists other events scheduled as part of the process, such as tours, function- or affiliate/location-specific orientation, or the ongoing social events. Your flip chart should include the date and time of each event as well as contact names and telephone numbers, if they are known.

At some affiliates, this information will not be known and you will not use this flip chart during the workshop.

Presenters

Prepare a flip chart with information about all your workshop’s presenters – including yourself. You should include telephone numbers if the presenters are also contacts for new employees. Other presenters may come from the HR Department and Legal Department at your affiliate/location.

Documents to be Completed

Prepare a flip chart that lists all documents new employees will fill out during the workshop. You will need to work with the HR department, supervisors and administrative assistants to make sure your list is complete. If possible, make a transparency of each document to be completed so that you can use an overhead projector to show the participants how to complete each document.



Workshop Customization (continued)

Shared-learning Topics

If you use the shared-learning approach for the “Company Overview,” prepare a flip chart that lists all topics. Display this when explaining the details of the shared-learning activity. In addition, you may want to prepare flip chart pages with the title of each of the eight topics. You can use these pages to mark the area where the small group assigned the topic will find source material to prepare their presentation.

NOTE: At any particular workshop, you may not have enough participants to form small groups for each of the eight topics. If that is the case, combine topics to match the number of groups available.



General Workshop MaterialsBefore you begin the workshop, ensure you have the following items. Check off each item as you prepare the workshop to ensure you do not overlook any of these essential items.

Facilitator's Guide

Overheads or PowerPoint slide presentation file

Extra copies of Welcome Packets (without the employee specific documents such as welcome letters)

Copies of documents to be completed (one for each participant)

Transparencies of documents to be completed

Overhead projector, acetate markers and extra light bulbs

Blank transparency film (optional)

Computer

Computer projection equipment, connector cables and extra light bulbs

Displays of advertisements and A Pharmaceutical Company products, if available

Videos

Product and People Video

Welcome Video

A Pharmaceutical Company History Video

Video player and monitor

Video projector and extra light bulbs

Extension cords

Projection screen

Flip charts and several felt-tipped markers of different colors

Tape to attach flip charts to walls

Tape to secure power cords and connection cables to the floor

A set of colored markers for each participant



General Workshop Materials (continued) If available, printouts of tour information

Maps of facilities and other buildings (if there are any) at your affiliate/location

Posters of the Global New Employee Orientation Process

Custom Flip Charts

Below is a checklist with titles of flip charts you will need to prepare ahead of the workshop to customize the presentation. All of the information listed may not be available when you present the workshop. Remember that your goal is to collect and list information that will help new employees during the Orientation Process.

The Orientation Workshop Agenda

Other First-Week Orientation Events

Meeting with supervisors

Meeting with peer coach

Meetings with administrative assistants

Time set aside to explore workspace and/or MyHOMEPAGE

New Employee Orientation Events

Orientation Web Site URL

Facility tour information, if available

Dates and times of ongoing social and networking events, if available

Applicable affiliate/location or function orientation activities

Presenters

Names

Telephone numbers and email addresses (optional)


Document names

Any resources available to help with document completion



General Workshop Materials (continued)

Handouts

Following is a list of handouts you will need to deliver this workshop using either the shared-learning approach or the facilitator-delivered PowerPoint presentation. The ones that are required only for the shared-learning approach are listed in the “Shared Learning Workshop Materials” section. The masters for all handouts except the evaluation form are in an Appendix to this Facilitator’s Guide. Obtain A Pharmaceutical Company’s standard evaluation form and make copies for all participants.

Make sure you have enough handouts for all participants.

Introductions

A Pharmaceutical Company/New Employee Orientation Mind Map

Important Points for each topic

Global Presence

A Pharmaceutical Company Values, Mission and Corporate Objectives

Global Pharmaceutical Market

Organizational Structure

Product Life Cycle/Drug Development Process

A Pharmaceutical Company Products

Manufacturing Processes

Introduction to MyHOMEPAGE

Small-Group Self-Assessment

Evaluation Forms



Shared Learning Workshop MaterialsFollowing are lists of materials you will need if participants use the shared-learning approach for the “Company Overview.”

Prepared Flip Charts One page listing all shared-learning topics

One page for each of the shared-learning topics

Global Presence

Manufacturing







Participant Presentation Source Materials

Below is a checklist of materials participants can use to obtain information and prepare their presentations. The items are associated with particular topics. Items may be listed under several topics. You may want to place the source materials for each topic in a folder or large envelope that is labeled with the topic name.

Global Presence A Pharmaceutical Company brochures

A Pharmaceutical Company annual reports

Printouts of appropriate pages from the A Pharmaceutical Company Internet site or MyHOMEPAGE



Shared Learning Workshop Materials (continued)

Manufacturing Processes Manufacturing videos

Introduction to MyHOMEPAGE Computer with access to MyHOMEPAGE

A list of useful URLs

Identification and passwords needed to access MyHOMEPAGE

A Pharmaceutical Company Products A Pharmaceutical Company brochures

A Pharmaceutical Company annual reports


Product pamphlets or brochures

Handouts with descriptions of therapeutic areas

Organization chart showing therapeutic areas




Product Life Cycle and Drug Development Process Understanding A Pharmaceutical Company’s Product Life Cycle: Drug Development

Understanding A Pharmaceutical Company’s Product Life Cycle: Launch and Beyond

Printouts of appropriate pages from MyHOMEPAGE

Values, Mission and Corporate Objectives A Pharmaceutical Company brochure

Annual reports


Corporate mission statement

Organizational Structure Annual reports

Functional descriptions(if available)

Global Pharmaceutical Market A Pharmaceutical Company brochure

Annual reports

Annual reports from other companies

Printouts of appropriate pages from the Pharmaceutical Industry Internet site

Industry fact sheets from investment information companies (such as Value Line or Dun & Bradstreet)




Participant Presentation Materials

Below is a checklist of materials that participants can use when presenting information about A Pharmaceutical Company. If you think of other materials participants can use to make presentations, add them to this list. Before you begin the workshop, check off items to ensure that you do not overlook useful materials.

Additional flip charts

Black markers of various sizes

Colored markers of various sizes

Overhead transparency film and markers

Paper plates or circle templates

Colored and white paper

Poster board

Sticky notes of various sizes

Scissors

Glue

Wooden or plastic blocks

Tape

Play money

Global maps

Different colored push pins



Shared Learning Workshop Materials (continued) Example of packaging for A Pharmaceutical Company products

Empty product packages for A Pharmaceutical Company products

Photographs or drawings of A Pharmaceutical Company products

Pictures or other representations of the human body or parts of the body

Newspapers and magazines participants can use to cut out pictures

A graphic showing the A Pharmaceutical Company Drug Development Process rocketship

Blank organizational charts

Handouts

Following is a list of the handouts you will need if participants use the shared-learning approach. The masters for all of them are in an Appendix to this Facilitator’s Guide.

Make sure you have enough handouts for all participants.

Presentation Guidelines

Presentation Preparation for each topic

Global Presence

Manufacturing









Workshop Set-upPlan to arrive about one hour before the workshop starts to complete your preparations and ensure that the room has been set up properly.

It is recommended that food appropriate to the time of day and local affiliate/location is made available one-half hour before the event starts. It will probably not be your responsibility to order food, but it will be your responsibility to ensure that it arrives and is set up properly.

It is your responsibility to make sure that all supplies and equipment necessary to deliver the workshop are at the proper location. Use your checklists to make sure you have everything you need to deliver the workshop.

Set up and test all equipment. Make sure you know how to turn on and turn off the computer projector, the overhead projector and the video projector. Adjust the focus and placement of projectors to make sure the material is clear and can be seen from all locations in the room. Make sure you know how to start, stop and rewind the video. Adjust the volume so that it can be heard throughout the room but is not too loud.

Make sure all power cords and connector cables are out of the way or securely taped to the floor so that they will not cause anyone to fall.

Set up your prepared flip charts so that you can easily display them when needed.

Set up any displays of advertisements or A Pharmaceutical Company products that you have.

Place the videotape of A Pharmaceutical Company products and people around the globe in the video player. Start the tape about 15 minutes before the workshop is scheduled to start.

To save time, do one of the following: Place copies of participant materials and a packet of induction documents to be

completed at each chair Place the participant materials and induction documents on a table and instruct

participants to take one of each as they enter the room

Begin the workshop promptly at the scheduled time.



Workshop DeliveryDuring the workshop, it is your responsibility to: Be thoroughly prepared Generate enthusiasm Encourage active participation Ensure that the workshop proceeds smoothly Ensure that participants' questions are answered Build confidence

Participants need to know what to expect. Display a copy of the agenda in a prominent place. Do your best to follow the workshop schedule by starting promptly after break periods and adjusting the pace of the lessons (e.g., expanding or limiting discussions to stay within scheduled times).

Know the layout of the building and provide participants with directions to the restrooms and telephones. This information can be written on a flip chart page and posted near the door of your meeting room.

It is important to answer participants' questions. If you do not have time to answer all questions within a specific activity, ask participants to write down their questions so they can approach you during breaks or at the end of the session.

Participants might ask questions you cannot answer. In these instances, refer them to someone who can answer their questions or plan to learn the answers on your own. Then, follow up with the participant(s) as soon as possible after the conclusion of the workshop.



Workshop Delivery (continued)The following icons are included in the guide to remind you what to do and to help you keep your place.

Icon Definition and UseDiscussion – Discuss the topic in the right-hand column.

Flip chart – Use the flip chart as indicated.

Flip Chart Title

Flip chart before the workshop – Display these at the proper time as indicated.

Guide

Guide – Refer participants to their participant materials.

________

________

________

________

________

Handout – Distribute to participants the handout indicated in the right-hand column.

Key Points – Be certain the key points listed in the outline are discussed.



Workshop Delivery (continued)

Icon Definition and UseNote – Read the note and follow the instructions. Text designated by the note icon is for your information only and is not to be shared with participants. The type is italicized and placed in a box to differentiate it from the other instructions.

Slide Number and Title

Overhead – Display the PowerPoint slide indicated by number and title.

Video Name

Video – Show the video indicated.

Question – Ask a question of participants and wait for a response.

Small Groups – Direct participants to work in small groups for the time indicated.

Transition – Transition to the next topic or module.



Workshop AgendaThis Workshop will require approximately 6 hours and 45 minutes to complete, not including lunch and breaks, if you use the shared-learning activity for the “Company Overview.” If you use the facilitator-delivered PowerPoint presentation, the Workshop will require approximately 5 hours and 15 minutes. Specific time allotments for the topics are included in the following table. In order to deliver all of the workshop content, we suggest you follow the outline below:

Topic Format Shared LearningTiming,

Facilitator- Delivered

PresentationTiming,

Welcome Presentation and video 15 minutes 15 minutesParticipant Introductions Small group activity 20 minutes 20 minutesDocument Completion Individual activity 55 minutes 55 minutesBenefits Overview Presentation 30 minutes 30 minutesA Pharmaceutical Company History Video

Video and discussion 15 minutes 15 minutes

Company Overviewusing shared learning

Preparation (includes informal break)

60 minutes NA

Presentations to large group

1 hour, 15 minutes

NA

Company Overviewusing facilitator delivered PowerPoint presentation

PowerPoint Presentation NA 45 minutes

Red Book/Asset Protection Presentation 45 minutes 45 minutesPerformance Management/Career Development

Presentation 30 minutes 30 minutes

Workshop Summary Small group activity 30 minutes 30 minutesWrap-up and Evaluation Individual activity 30 minutes 30 minutesTOTAL TIME 6 hours, 45

minutes5 hours, 15

minutes



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Workshop ActivitiesA. WelcomeTime: 15 minutes

Participant Objectives

Learn the names of the facilitator and other presenters

Learn the workshop agenda

Learn the workshop objectives

Ask preliminary questions and obtain answers

(Optional) Learn about the shared-learning approach that will be used

Instructions

Begin your introduction with an enthusiastic welcome.

Encourage active participation.

Invite participants to ask questions. Remember that these are new employees and they may feel overwhelmed by the amount of information in the workshop.



Instructions (continued)

Tape the following flip charts in a prominent location, if you are using them in your workshop.

Orientation Workshop Agenda Other First-Week Orientation Activities Other New Employee Orientation Events Presenters Location of Facilities

Slide 1: Welcome

Show Slide 1, Welcome.

Welcome the participants to the workshop. Say:

This workshop is one of several events that are part of your Path To Success at A Pharmaceutical Company, the company that provides Answers That Matter.

Slide 2: Orientation: A Process Approach

Show Slide 2, Orientation: A Process Approach.

The events in the Orientation Process are listed here.

Ask:

Did everyone receive a Welcome Packet with a description of the Orientation Process? If not, there are Welcome Packets available with a description of the process.

________

________

________

________

________

Welcome Packets

Distribute Welcome Packets to those who do not have one.

Explain that the Welcome Packet contains important global information about A Pharmaceutical Company.




Say:

In addition to the events in the Orientation Process, A Pharmaceutical Company has many other ways to support you as you travel your Path to Success.

You will find out more about those today and in meetings you will have with your supervisor, peer coach and other experienced A Pharmaceutical Company employees.

Now, let me tell you more about this workshop.




Facilitator-Delivered PowerPoint Presentation Explanation

If you are using the facilitator-delivered PowerPoint presentation, follow the instructions on this page, and then proceed to the Introductions.

If you are using the shared-learning approach, follow the instructions that start on the next page.

Say:

You will see a couple of videos, complete documents, and hear several presentations.

One thing you will not get is a thick workbook with page after page of information. Instead, at appropriate times throughout the workshop, I will give you handouts with instructions or information.

We will look at the agenda in a few minutes. Right now, let me tell you about the presenters.

Proceed to the Introduction instructions.




Shared Learning Presentation Explanation

If you are using the shared-learning approach, include the following brief explanation about the activity.

Many participants may be uncomfortable with this approach. Try to reduce participants’ discomfort.

Explain that the workshop will contain videos, presentations and a shared-learning activity.

Say:

Rather than have me tell you all about A Pharmaceutical Company, you will have an opportunity to take control of your own learning.

A brief explanation of what is called shared learning should have been part of your Welcome Packet. What you will do is work in small groups to learn about particular areas of the company – and then deliver an interactive presentation that will help the rest of the group share in the learning process.

I understand you may feel uncomfortable with this approach, but try to make the activity fun and challenging. You will learn more and remember more than if you just listened to me and watched slides.



Instructions (continued)Shared Learning Explanation

It also gives you some practice with how we do things at A Pharmaceutical Company. We have many meetings, and we value cooperation and consensus building.

Something else that is different about this workshop is that you will not be getting a thick workbook. Instead, I will give you handouts with brief instructions or important information at appropriate times during the workshop.

For example, there are handouts with instructions on information to include in your presentations and handouts with guidelines for developing and delivering your presentation.

For now, let’s continue with introductions.



Instructions (continued)Introductions

Continue from this point after explaining your approach to the workshop.

Presenters

Introduce yourself and describe your background at A Pharmaceutical Company.

Introduce other presenters and subject matter experts. Explain that their purpose in the workshop is to:

Assist the participants Provide additional expertise and perspective

Indicate that the names of other presenters who will be delivering information are listed on the flip chart.

You can use space below to record information about the presenters so that you will not have to look at the flip chart when making introductions.




Slides 3 and 4: Workshop Agenda

Show Slides 3 and 4, Workshop Agenda:

Briefly review the agenda for the workshop.

Welcome Participant Introductions Document Completion Benefits Information A Pharmaceutical Company History Video Company Overview Red Book and Asset Protection Performance Management/Career

Development Workshop Summary Wrap-up and Evaluation

In the space below, record the events written on the New Employee Orientation Events prepared flip chart so that you will not have to look at the flip chart when you tell the participants about the events. All of the information listed may not be available at the time you present the workshop.

At your affiliate, you may not use this flip chart and you will not deliver this section of the workshop.




New Employee Orientation Events

Refer to the prepared flip chart with the information about other orientation activities. (The blank lines below are for you to record the appropriate information.)

Say:

The Orientation Web Site provides you with links to information about A Pharmaceutical Company, our competitors and the pharmaceutical market. It is available on MyHOMEPAGE at:

_________________________________________

The date, time and location for your tour is:

_________________________________________

_________________________________________

_________________________________________

Ongoing networking and social events are scheduled to occur on:

_________________________________________

_________________________________________

_________________________________________

_________________________________________

Affiliate-specific orientation events include:

_________________________________________

_________________________________________

_________________________________________




In the space below, record the activities written on the Other First-Week Orientation Events flip chart so that you do not have to look at the flip chart when you tell the participants about the activities.

Key points you can make about other possible first day activities are shown below. At your affiliate/location, some of the activities listed may not be scheduled.

At your affiliate, you may not use this flip chart and you will not deliver this section of the workshop.




Other First-Week Orientation Events

Refer to the prepared flip chart listing other first-week orientation events. Explain that other first-week events are scheduled to help them learn about work life at A Pharmaceutical Company. Describe the roles experienced employees have in the process.

Say:

Your peer coach will: Take you to meals Introduce you to other employees Take you to your work area or department Show you the location of equipment and facilities in the work area Introduce you to other employees Help you get acquainted with MyHOMEPAGE, the company intranet Help you explore the equipment in your work area

The administrative assistant will help you: Obtain identifications cards Obtain any passwords you need Arrange any necessary training




Your supervisor will discuss: The nature of the work Expectations regarding performance Appropriate attire Scheduling Important policies Performance management and career development Safety and security issues

Slide 5: Workshop Objectives

Show Slide 5, Workshop Objectives.

Review the objectives for the workshop.

Say:

This workshop will help you discover:

What is expected of you How to add value to the company How to communicate with your colleagues How to integrate as team players




Explain all housekeeping rules, including the location of:

Restrooms Drinking fountains Telephones Other facilities

Tell participants they are about to view a video with a personal welcome from the Chief Executive Officer (CEO) of A Pharmaceutical Company.

Video: Welcome

Start the Welcome video with the message from A Pharmaceutical Company’s Chief Executive Officer.

Stop the tape when the video has ended.

Ask:

What is the name of A Pharmaceutical Company’s Chief Executive Officer?

Write the name of the Chief Executive Officer here:

_________________________________________

Record the name on a flip chart.




Ask:

What are A Pharmaceutical Company’s three core values?

Respect for people

Integrity

Thirst for excellence

Record the correct answers on the same flip chart as the name of A Pharmaceutical Company’s CEO.

Explain that these are important information, especially the three values. Tell the participants they will learn more about values, and what they mean for the company, later in the workshop.

Ask:

What in the video surprised you? Intrigued you? Why?

Allow discussion to continue for a few minutes, then thank the participants for their attention.

Tape the flip chart page to a wall when you are finished, or ask a participant or other presenter to do it for you.




Ask:

What questions do you have about the information we have covered?

Answer all questions that you can or direct participants to the proper resource.

If participants ask questions that you are unable to answer, write the questions on a flip chart.

Tell the participants that you will find out and provide them with an answer in the future.

Explain that, in the next activity, participants will learn more about each other.



Participant IntroductionsTime: 20 minutes


Learn the following about other participants: Name Function Preferred form of address Why they joined A Pharmaceutical Company

Instructions

Ask participants to form small groups and introduce themselves to each other. In affiliates where group size is not prohibitive, instruct the participants that each of them will introduce another member of their small group to the large group. Introductions should include:

The participant’s name The participant’s function Why they joined A Pharmaceutical Company

________

________

________

________

________

Introductions

Distribute the “Introductions” handouts to all participants. Explain that it provides them with instructions on the activity and a place to record information.




The size and the number of groups depend on the number of participants at the workshop.

As a guideline, groups should have six or fewer participants. In workshops with seven or more participants, form two groups.

Instruct the participants to tell each other the following:

Their name How they prefer to be addressed Their job and function An activity they like to do Why they joined A Pharmaceutical Company

Suggest that they decide who will introduce whom first. Also, suggest that they take notes so they will have the information available.

When they have completed their introductions, ask them to return to the large group. If you have the time and group size permits, ask the participants to introduce each other. Remind the participants to provide the following information:

The participant’s name The participant’s function Why the participant joined A Pharmaceutical

Company




Record the responses about why participants joined A Pharmaceutical Company, but NOT names or other identifying information. When the workshop is over, provide this information to the HR department. HR will use this information to determine if there is any broad correlation between reasons people say they joined A Pharmaceutical Company and reasons they say they leave.

Ask:

What questions do you have about the information we have covered?




Explain that there are several documents all employees are required to complete because of legal reasons or company policy.

Explain that for approximately the next hour, they will be completing all those necessary documents.



Document CompletionTime: 60 minutes


Complete all documents required by law or company policy

Instructions

You will need to customize the presentation about document completion to meet the requirements of your affiliate/location. At some affiliates/locations, this presentation will be handled entirely by a representative of the Human Resource (HR) Department. In this case, all you will have to do to customize the presentation is include that person’s name on the presenter flip chart and introduce the presenter.At other affiliates/locations, you may be required to make the presentation. In that case, you will need to customize the presentation so that the documents completed are those required at your affiliate/location.You may also have other presenters who will assist you. If so, introduce them and explain to the participants that the other presenters will assist as needed. Follow the instructions below if you are delivering the information yourself.





Display the Documents to be Completed flip chart.

Ask participants to open the packet of documents they received when they first entered the room.

In the space provided, record the documents you have written on the Documents to be Completed prepared flip chart.

If other presenters are available, explain that they will help the participants complete the documents.

Explain the purpose of each document.

Explain how to complete each document.




Overhead Transparencies of the Documents

Display the transparencies of each document, if you have them. Using the transparencies, show the participants how to fill out each document.

Answer questions and assist participants as needed.

Continue these steps until all documents in the packet have been reviewed and completed.

When all participants have finished, collect the completed documents. Explain that you will deliver them to the appropriate people.

Tell the participants that in the next section they are going to learn about A Pharmaceutical Company’s past, present and future.



Benefits OverviewTime: 30 minutes

Instructions

This presentation will be handled entirely by a representative of the HR Department. Your only responsibility is to add the presenter’s name to the list of presenters on the flip chart and introduce that person.

When the presentation is over, thank the presenter.

Tell the participants that they are about to learn more about their new company.



A Pharmaceutical Company HistoryTime: 15 minutes


Learn the story of A Pharmaceutical Company’s founding

Learn that A Pharmaceutical Company’s values were built into its culture by the A Pharmaceutical Company family

Recognize A Pharmaceutical Company’s achievements

Instructions

Take a few moments to place the A Pharmaceutical Company History video in the tape player. You may be able to do this as you introduce the video.

________

________

________

________

________

A Pharmaceutical Company/New Employee Orientation Mind Map

Distribute the “A Pharmaceutical Company/New Employee Orientation Mind Map” to all participants. Explain that the purpose of the mind map is to provide them with an enjoyable alternative for recording important information.

Say:

It has been shown that if you are mentally and physically active, you will stay more focused and remember more information. This handout—called a mind map—will allow you to stay mentally and physically active without interfering with others around you.




This mind map describes A Pharmaceutical Company and this workshop using pictures. Markers have been provided so you can add color. You can add your own notes and make other drawings regarding important information.

You can add to the mind map at any time throughout the rest of this workshop.

Later, you can use it to help you remember important information from this workshop.

Introduce the A Pharmaceutical Company History video.

Explain that the video shows only a few of the important events in A Pharmaceutical Company’s history.

Video: A Pharmaceutical Company History

Start the A Pharmaceutical Company History videotape.

Stop the tape when the video has ended.




Following are several questions you can ask about the A Pharmaceutical Company History video. They are open-ended questions and do not have right answers, but are meant to generate discussion.

Ask:

What else did you learn about A Pharmaceutical Company’s History?

Was there anything in A Pharmaceutical Company’s history that surprised you?

How are A Pharmaceutical Company’s current values based on A Pharmaceutical Company’s history?

How will A Pharmaceutical Company’s history affect its future development?

Let the discussion continue for about 5 minutes, then thank the participants.

Instruct the participants that they can find out more about A Pharmaceutical Company’s history by reading company literature and by visiting the company’s public web site and MyHOMEPAGE, the company intranet. Tell the participants they will learn more about MyHOMEPAGE later in the workshop.

Tell the participants in the next section, they will be getting more information about how A Pharmaceutical Company operates in the global pharmaceutical market.



Company Overview (using the PowerPoint Presentation)Time: 45 minutes


Learn about A Pharmaceutical Company’s global presence

Learn about A Pharmaceutical Company’s values, mission and corporate objectives

Learn about A Pharmaceutical Company’s organizational structure

Learn about the global pharmaceutical industry

Learn about A Pharmaceutical Company’s Product Life Cycle and Drug Development Process

Learn about A Pharmaceutical Company’s current products and products in development

Learn about A Pharmaceutical Company’s manufacturing processes

Learn about MyHOMEPAGE, the A Pharmaceutical Company Intranet

Instructions

The following instructions are for the facilitator-delivered PowerPoint presentation developed for this workshop.

You ask questions to generate discussion and help participants retain information. The participants are not expected to provide “correct” answers.

All of the slides, except Slide 6, the title slide for the Company Overview, are “build slides.” Text is added to the slide or other actions occur when you press the Enter key or space bar on the keyboard or click the mouse. Make sure that what you are saying matches the text on the screen.

Make sure your computer is working and the screen is being projected before starting the presentation.




Slide 6: Company Overview title slide

Show Slide 6, Company Overview title slide.

Explain to the participants that you are now going to present a brief overview of A Pharmaceutical Company. Inform the participants that the topics you will cover are:

A Pharmaceutical Company’s global presence A Pharmaceutical Company’s values, mission

and corporate objectives A Pharmaceutical Company’s organizational

structure The global pharmaceutical market Product Life Cycle and the Drug Development

Process A Pharmaceutical Company’s current products

and products in development A Pharmaceutical Company’s manufacturing

processes Introduction to MyHOMEPAGE

Say:

You will receive handouts with important information about all of these topics.




Ask:

Have you ever considered how big A Pharmaceutical Company is globally? Maybe you can tell me the number of people A Pharmaceutical Company employs globally or the number of countries where we market products?

Wait a few moments to allow participants to respond.

Slide 7: A Pharmaceutical Company’s Global Presence

Show Slide 7, A Pharmaceutical Company’s Global Presence.

Say:

A Pharmaceutical Company employs more than 31,000 people worldwide.

We market our healthcare products in more than 179 countries.

We have research-and-development facilities located in 9 countries.

We have manufacturing facilities in 20 countries.

The point is, A Pharmaceutical Company is a big company.




Ask

Who remembers A Pharmaceutical Company’s three core values? They were mentioned in the videos and you may have seen them in other places.

Wait a few moments to allow participants to respond.

Slide 8: A Pharmaceutical Company’s Three Core Values

Show Slide 8, A Pharmaceutical Company’s Three Core Values.

Say:

A Pharmaceutical Company’s three core values are:

Respect for People Integrity Thirst for Excellence

Our goal—your goal—is to incorporate these values into everything we do.

Slide 9: A Pharmaceutical Company’s Mission

Show Slide 9, A Pharmaceutical Company’s Mission.

Say:

Values are important. So is our mission. A Pharmaceutical Company is a research-

based company that develops pharmaceutical-based medicines to enable people to live long, healthy productive lives.




An important point to remember is this: We are still true to the vision of A Pharmaceutical Company. We develop medicines that are based on the best science of the day.

Slide 10: A Pharmaceutical Company’s Four Corporate Objectives

Show Slide 10, A Pharmaceutical Company’s Four Corporate Objectives.

Say:

In recent years, we have made a conscious effort to align our corporate objectives with our values and our mission.

Our objectives are: Development of people Scientific innovation Demand realization – that is developing and bringing to market products that meet public demand Increasing shareholder value

Today and for the next few weeks, you will learn more about how we seek to achieve these objectives.

For now, let us look at A Pharmaceutical Company’s Organizational Structure.




Two senior management committees guide our organization: The Policy Committee and the Operations Committee.

We will look first at the Policy Committee.

Slide 11: A Pharmaceutical Company’s Organizational Structure, Policy Committee Charter

Show Slide 11, A Pharmaceutical Company’s Organizational Structure, Policy Committee Charter.

Say:

The Policy Committee directs the organization at a very high level. It’s purpose is to approve and own corporate:

Performance targets Strategies Policies

The Policy Committee also ensures that there is compliance with targets, strategies and policies throughout the organization.

Slide 12: A Pharmaceutical Company’s Organizational Structure, Policy Committee Activities

Show Slide 12, A Pharmaceutical Company’s Organizational Structure, Policy Committee Activities.

Say:

The activities of the Policy Committee include: Managing corporate strategy




Allocating resources by setting targets for Demand Realization, Scientific Innovation and the Policy Committee itself Managing corporate assets in order to optimize portfolio performance Reviewing investment recommendations Reviewing organizational policies with company-wide impact such as:• Succession management plans• Executive development• Global compensation• Litigation policy• Public policy• Financial policy

These are only some of the activities of the Policy Committee, but they give you a sense of its purpose.

The other senior management committee that guides A Pharmaceutical Company is the Operations Committee. Let us look at what it does.




Slides 13 and 14: A Pharmaceutical Company’s Organizational Structure, Operations Committee Charter

Show Slide 13 and 14, A Pharmaceutical Company’s Organizational Structure, Operations Committee Charter.

Say:

The charter for the Operations Committee is to: Integrate strategies based on products, global geographic areas and functional business units Monitor company performance against targets set by the Policy Committee Identify and discuss strategic issues, operational issues and opportunities Provide for organizational learning

Slide 15: A Pharmaceutical Company’s Organizational Structure, Operations Committee Activities

Show Slide 15, A Pharmaceutical Company’s Organizational Structure, Operations Committee Activities.

Say:

The activities of the Operations Committee include:

Reviewing functional, product and geographic plans Ensuring integration alignment with corporate strategic and operational targets Monitoring corporate performance Debating strategic issues and providing input on them to the Policy Committee Reviewing success plans and development of senior management personnel




These are only some of the activities of the Operations Committee.

Next, let us look at our industry.

Ask:

Does anyone know how big the pharmaceutical market is globally?

Slide 16: Global Pharmaceutical Market

Show Slide 16, Global Pharmaceutical Market.

Say:

Global sales of pharmaceuticals totaled approximately 134 billion U.S. dollars in 1999.

As you can see, most of that market is in North America, Europe and Japan.

In this global market, several factors affect a company’s decision making. Some are internal – within a company’s ability to control -- and some are external – outside the company’s control.

Slide 17: External Factors Affecting the Industry

Show Slide 17, External Factors Affecting the Industry.

Say:

External factors are: Disease focus Demographics Decision maker/Influencer Government and individual spending




Ask:

How do you think these factors influence A Pharmaceutical Company and the pharmaceutical market globally?

Following are some possible answers to this question that you can use to guide the discussion.

Overall

These are all factors that are outside of the company’s control.

Demographics

Differences in life expectancy between developing countries and developed countries. People with longer life expectancies will require more drugs late in life.

There is a correlation between increased wealth and a reduction in population growth. Markets where the population growth is reduced will have more money to spend for health care products.

Government and Individual Spending

There are huge differences in spending globally, depending on how payments are handled. Governments tend to shift spending to expensive health care solutions.




Disease Focus

Major health care issues vary from country to country depending on economic and environmental conditions.

Decision Maker/Influencer

In some countries, consumers are taking more control of their health care. The influence of insurance companies and government agencies varies globally. This affects both marketing and sales.

Allow the discussion to continue for several minutes. Contribute as needed, then move on to the internal factors.

Say:

Now let’s look at the internal factors.

Slide 18: Internal Factors Affecting the Industry

Show Slide 18, Internal Factors Affecting the Industry.

Say:

Internal factors are: Competition Cost Regulation Product risk




Ask:

How do you think these factors influence A Pharmaceutical Company and the pharmaceutical market globally?

Also, competition and regulation appear to be external to A Pharmaceutical Company. Why do you think we have them listed among the internal factors?

Following are some possible answers to these questions that you can use to guide the discussion.

Overall

These are all factors we can use when planning, even those that are outside our direct control, such as competition and regulation.

Regulation

The reason regulation is an internal factor is that the procedures are known and can be considered when planning.

Regulation varies globally, affecting marketing strategies.

Developed countries have the most regulatory bodies. Developing countries tend to wait and follow the regulations established in the more developed countries.




Competition

Competition is considered an internal factor because we know who our competitors are and what they are likely to do and can plan accordingly.

Product Risk

Product risk refers to the cost to develop a drug combined with the duration of patent protection, which allows A Pharmaceutical Company (and other drug companies) to recover research and development costs.

Cost

The cost to develop new pharmaceutical products is considerable.

Say:

We were just discussing costs. For pharmaceutical companies, the cost of research and development for new products is very high–and getting higher.

Explain to the participants that the next three slides present the cost of drug development.

Slide 19: Pharmaceutical Research Spending

Show Slide 19, Pharmaceutical Research Spending.

Say:

Pharmaceutical companies spent about $24 billion in U.S. dollars for Research and Development in 1999. As a percentage of sales, pharmaceutical spending was 18 percent. That is much higher than in many other industries.




For example, R&D as a percentage of sales for the electronics industry is just 6.4 percent, and for aerospace, it is only 3.9 percent

Ask:

Why do you think costs for R&D research are so high?

Wait for participants to answer. Allow the discussion to continue for several moments.

Say:

Many factors affect R&D spending. One of them is what we call Product Risk.

Slide 20: Product Risk

Show Slide 20, Product Risk.

Say:

Product Risk refers to the resources required to develop a drug. One reason for that is the limited number of marketable compounds. Out of 10,000 compounds possible, only one makes it to market. The average cost to develop one drug: $500 million in U.S. dollars.




Slide 21 Product Life Cycle

Show Slide 21, Product Life Cycle.

Say:

Another reason costs are high is because the average recovery time is short. International law protects patent rights for 20 years, starting from the date a company first filed its application.

Drugs typically require 15 years of research and development to get to market from that date, leaving only 5 years of global patent protection and recovery of costs.

After that, our competitors market generic products. Eventually, we will stop making the drug.

Ask:

Why do you think the cost of research and development for pharmaceutical companies is so high?

Allow the discussion to continue for several moments, then say:

The reason pharmaceutical companies spend so much on research and development is because the pharmaceutical industry is discovery-based. Companies are limited to the solutions that science and technology allow them to discover and develop.




Say: At A Pharmaceutical Company, our Product

Life Cycle and our Drug Development Process are important to the success of the company. That is why we all need to understand the process.

Explain that the next several slides explore the Product Life Cycle and the Drug Development Process at A Pharmaceutical Company.

Slide 22: Drug Development Process

Show Slide 22, Drug Development Process.

Say:

This slide shows A Pharmaceutical Company’s three-stage “rocket ship” for the Drug Development Process. The stages are:

Hypothesis Generation Candidate Development Commercialization

These correspond to three phases: Projects Programs Products

We use the phase names to describe the work we are doing in each stage. In Hypothesis Generation, we work on “projects.” During Candidate Development, we work on “programs.” And during Commercialization, we work on “products.”




Explain that you are now going to explore the three stages in more detail.

Slide 23: Hypothesis Generation

Show Slide 23, Hypothesis Generation.

Say:

There are three activities that take place during Hypothesis Generation:

Target identification and validation Assay development Lead generation

The goal for this stage is: A testable, valuable hypotheses

A target could be one of two things: Something in the human body, such as a gene or a bodily process, linked to a disease Something outside the human body, such as a virus, bacteria, or parasite, linked to a disease

The task is to identify potential linkages between diseases and targets.

The goal of assay development is to identify a compound likely to affect the target site. This is done by:

Designing screens Testing compounds against the screens




During the last task, Lead Generation, researchers identify molecules that cause a specific biological response. These molecules and responses are tested further in the next stage: Candidate Development.

Slide 24: Candidate Development

Show Slide 24, Candidate Development.

Say:

There are four activities that take place during Candidate Development:

Lead optimization First human dose preparation Phase IA clinical trials Phase IB and II clinical trials

The goal for this stage is: A proven or disproven hypothesis for a given drug candidate

Lead optimization involves biological tests that do not involve humans.

First human dose preparation involves a number of tests and studies to prepare for clinical trials in human beings. These are conducted by internal A Pharmaceutical Company committees and outside regulatory agencies.




In Phase IA clinical trials, volunteers are given very low single doses to determine tolerance.

In Phase IB and II, clinical trials are conducted using patients to determine if the drug produces a therapeutic response.

The goal of the Candidate Development stage is a proven or disproven hypothesis resulting in a decision to proceed or stop. If the compound meets or exceeds its critical success factors, there is a high probability that a product team will be formed and the compound will be passed to the Commercialization stage.

As you can tell from the shape of this stage, most compounds fail. More than half fail the Phase IB and II clinical trials

Slide 25: Commercialization

Show Slide 25, Commercialization.

Say:

There are four activities that take place during Commercialization:

Phase III clinical trials Submission to regulatory agencies Global Launch Global Optimization

The goal for this stage is: A successful commercial product




Compounds that make it to this stage have about an 80 percent chance of a successful launch. This final stage is also the most costly.

Phase III clinical trials are conducted worldwide and involve hundreds of thousands of patients to evaluate safety and efficacy fully. This global testing allows for simultaneous global submission followed by, upon approval, global launch.

Submission to regulatory agencies is an important and time-consuming step in the process. The agencies examine A Pharmaceutical Company’s data and ask questions. Approval often depends on data audits conducted by regulatory agencies to ensure that information was obtained using Good Clinical Practices and regulatory agency inspections to ensure that Good Manufacturing Practices will be followed.

After the compound receives regulatory approval, A Pharmaceutical Company initiates a global launch. We educate physicians about the proper usage, dosage and regimen for the compound. We open lines of communication to collect information so we can address questions quickly.

During global optimization, we continue to look for ways to improve manufacturing so that we can retain a strong market position.




Explain that you have completed your overview of the Product Life Cycle and Drug Development Process at A Pharmaceutical Company.

Explain that discovering, developing and delivering innovative products are the essential core of A Pharmaceutical Company’s business.

Explain that, to increase output and decrease development time, A Pharmaceutical Company has developed a business strategy called QSV, or Quality, Speed and Value.

Slide 26: Quality, Speed, Value

Show Slide 26, Quality, Speed, Value.

Say:

For the QSV strategy in relation to the Drug Development Process, here’s what each of these terms means:

Quality means working on the best drug discovery and development opportunities for the company Speed is about finding ways to develop and deliver drugs in half the time Value means doubling A Pharmaceutical Company’s output for every R&D dollar spent




Slide 27: Targeted Research Categories

Show Slide 27, Targeted Research Categories.

Say:

Now that you have an idea of the process, here are the five target categories where A Pharmaceutical Company has decided to focus our research efforts:

Cancer Cardiovascular Central Nervous System Endocrine Infectious Diseases

We believe that research in these five areas will produce the drug compounds that deliver the best business and clinical outcomes.

In addition to targeting our research, A Pharmaceutical Company’s has growth strategies for our existing products and those in development.

Slide 28: Current Products

Show Slide 28, Current Products.

Say:

One strategy we are using for new products is to apply more muscle. What that means is that we are building our sales force and contacting more physicians and other decision-makers to demonstrate the benefits of our products.




We’re also publishing more articles and using more direct marketing to increase awareness about A Pharmaceutical Company and our products.

A second strategy is to explore new indications and line extensions.

Finally, we are developing novel delivery systems that make it easier for patients to get the correct dosage.

Slide 29: Product Development

Show Slide 29, Product Development.

Say:

A Pharmaceutical Company has a reputation for excellent product development—a reputation that is well deserved and expected to continue.

There are some important areas that we believe are likely to produce a new wave of products.

In the area of depression, for example, we are building on our success with Prozac to develop several new anti-depressants.

Other areas of focus include cancer-fighting compounds, diabetes treatments and a compound to treat sepsis, a systemic response to severe infection that kills at least 1,000 people a day.

Product development also comes through our partnerships, both by researching new compounds and launching our partners’ products in new markets.




You can find out about specific treatments by reading the annual report and at product sites on MyHOMEPAGE. I will also provide handouts with some specific product information.

Next is an overview of the manufacturing processes we use to make these compounds and get them ready for distribution

Slides 30, 31 and 32: A Pharmaceutical Company’s Manufacturing Processes

Show Slide 30, 31 and 32, A Pharmaceutical Company’s Manufacturing Processes.

Say:

First, we do bulk manufacturing. This involves taking raw pharmaceutical compounds and turning them into active drug compounds.

Next, we have to make those active compounds into actual medicines people can use. That means we have to process them for proper dosage and storage. This may mean:

Mixing active compounds with inert substances Making dry compounds into pills Filling vials with liquid compounds Freeze-drying some liquids




Finally, the medicines are packed for distribution.

Labels are attached, instructions provided, and they are put in cartons for shipping to A Pharmaceutical Company’s distribution centers.

From there, they go to our customers. Clearly, there is a lot more to each step than

what I’ve presented here, but that gives you an idea of the process flow.

I have mentioned previously that you can learn more about A Pharmaceutical Company through MyHOMEPAGE, the A Pharmaceutical Company intranet.

Slide 33: Introduction to MyHOMEPAGE

Show Slide 33, Introduction to MyHOMEPAGE.

Say:

Something you should find especially useful is the MyHOMEPAGE Orientation Web Site, with links to information you can use, such as:

Corporate policies and procedures Employee benefits and services Functional business components A Pharmaceutical Company’s product portfolio Pharmaceutical industry overview Career development resources




Explain that you have completed the “Company Overview” presentation and that you are now going to have them to discuss how the information relates to their job.

Instruct the participants to form small groups. Explain that, in these groups, you want them to discuss the following questions:

What do you think are the most important points covered in the presentation?

How do you envision your department supports A Pharmaceutical Company’s corporate objectives?

Explain that there are no right or wrong answers.

Allow the discussion to continue for several moments, then thank the participants.




________

________

________

________

________

Important Information handouts

Distribute the “Important Information” handouts to all participants:

Global Presence A Pharmaceutical Company Values, Mission

and Corporate Objectives Global Pharmaceutical Market Organizational Structure Product Life Cycle/Drug Development Process A Pharmaceutical Company Products Manufacturing Processes Introduction to MyHOMEPAGE

Explain that the handouts reinforce the information contained in the presentation.

Summarize the overview presentation. Make sure to reinforce the following points:

The global market for pharmaceutical products is more than $134 billion in U.S. dollars.

Research and Development spending is high because pharmaceutical companies are limited to what science and technology allow.

The average cost for research and development of one drug is $500 million in U.S. dollars.

Drug research and development is the essence of A Pharmaceutical Company’s business.

A Pharmaceutical Company’s QSV goals are to cut in half the time and cost required to develop new drugs.

Everyone at A Pharmaceutical Company has a role to play in achieving those goals.



Company Overview (using Shared Learning)Time: 2 hours, 15 minutes (Includes both shared-learning activity and interactive presentations)


Objectives for each topic are listed on the Presentation Preparation Handouts.

The topics are: A Pharmaceutical Company’s Global Presence A Pharmaceutical Company’s Manufacturing Processes Introduction to MyHOMEPAGE A Pharmaceutical Company’s Products Product Life Cycle/Drug Development Process Values, Mission and Corporate Objectives Organizational Structure Global Pharmaceutical Market

Instructions

This is the shared-learning activity. Your responsibility is to help the participants discover the answers.




Shared-learning Topics

Display the Shared-learning Topics flip chart.

Explain to the participants that they will be forming small groups to learn about and then make a presentation on one of the eight topics.

Say:

You are now going to work together in what we call a shared-learning activity. You may be wondering what this means.

What it means is that your small group is going to use source materials provided to you to discover—to learn—important information about A Pharmaceutical Company.

Here are the reasons we are using this approach:

First, you will learn more—and retain more—than if you just listen to my presentation. Second, it will help you learn how we work at A Pharmaceutical Company. Much of our work is in committees and teams. This approach is sometimes called “collaborative” and “synergistic.” It means everybody has a role, everybody does a job, and the result is better than any one of us could have produced on our own.




Explain that each small group will have one hour to explore the topic AND prepare their presentation. Each team will then have a maximum of 10 minutes to make their presentation to the rest of the Orientation group.

Say:

Make sure that you involve the other participants during your presentation. Tips are included in a handout titled “Presentation Guidelines” and in handouts called “Presentation Preparation” for each topic. I will distribute these a little later.

Explain that you will be available to help them find information in the source materials and to answer questions.

Say:

There are materials provided with all the information you need to develop your presentation. Work together, work hard—but have some fun, too. Be creative in your presentations. Think about ways to make the information as memorable as possible.

About halfway through your preparation time, I will distribute handouts titled “Important Information” about each of the topics. These will help you make sure you present the important information about your topic.




Explain that participants can take a short break during the shared-learning activity. Tell the participants that you will periodically remind them of how much time they have remaining to complete the activity.

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Presentation Guidelines

Presentation Preparations for each topic

Distribute the “Presentation Guidelines” to all participants. Distribute the “Presentation Preparation” handouts for each topic to all members of each appropriate group.

Review one of the handouts to show the format. List the headings and describe the general information included.

Divide the participants into small groups and assign each group a topic. Instruct the participants where to find the source materials for their topic and the materials they will need to make their presentations.




As before, the size and the number of groups depend on the number of participants at the workshop.

As a guideline, groups should have six or fewer participants. Using groups limited to this size will accommodate workshops with up to 48 participants. Use two sessions for the entire workshop if you have more than 50 new employees.

Keep track of the time and tell the participants when the following amounts of time remain:

30 minutes 20 minutes 10 minutes 5 minutes 1 minute

After one hour, tell the participants that the preparation time is up. Ask them to reform as a large group so they can learn from each of the other small groups.

Determine in what order the groups will make their presentations. Call them in that order.

Remind the groups that they have a maximum of 10 minutes to make their presentations.




Facilitate the presentations and help the groups as required.

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Important Information for each topic

Thank the presenters as they finish.

After all the groups have made their presentation, distribute the “Important Information” handouts for each topic to all participants.

Global Presence A Pharmaceutical Company Values, Mission

and Corporate Objectives Global Pharmaceutical Market Organizational Structure Product Life Cycle/Drug Development Process A Pharmaceutical Company Products Manufacturing Processes Introduction to MyHOMEPAGE

Debrief the activity.

Say:

The way you worked together during this activity is like the way we work together at A Pharmaceutical Company. As you begin your career at A Pharmaceutical Company, remember:

It is important to build relationships. We do a lot of work in meetings. We work hard to achieve consensus for our decisions.

Thank all the participants.



F. Red Book and Asset ProtectionTime: 45 minutes

Instructions

This section will be delivered by a representative of the your affiliate’s/location’s Legal Department. You only need to add the name to the list of presenters and introduce that person.


Tell the participants that the next section will help them understand what it takes to move ahead in their career at A Pharmaceutical Company.



Performance Management/Career DevelopmentTime: 30 minutes

Instructions

A Performance Management specialist may deliver this section. You only need to add the name to the list of presenters and introduce that person.


Explain to participants that in the next activity, they will review important information from the workshop.



Workshop SummaryTime: 30 minutes


Review information presented in the workshop

Instructions

You can select one of three options for reviewing the workshop. The options, and brief descriptions, are:

Small Group Self-assessment Small groups work together to answer 10 questions using information that can be found in the room In workshops that used the shared-learning activity, the groups that made the presentations get back together to answer the questions. In workshops that used the facilitator-delivered PowerPoint presentation, form small groups specifically to answer the questions.




Small Group Creativity Small groups work together to create a visual representation that shows the highlights of what they did and learned at the workshop. If there is time, they can show this artwork to the rest of the group and explain its significance. In workshops that used the shared-learning activity, the groups that made the presentations get back together to complete the activity. In workshops that used the facilitator-delivered PowerPoint presentation, form small groups specifically to complete the activity.

Concert Review Show the PowerPoint presentation to the entire group accompanied only by relaxing music appropriate for your affiliate/location. You can use this option if you used either approach to presenting the “Company Overview.”

Following are detailed instructions for each option. The instructions all begin on a new page.




Small-group Self-assessment

Ask the participants to form small groups.

If you used the shared-learning approach, ask them to reform in the same small groups that made the presentations.

If you used the facilitator-delivered PowerPoint presentation, form small groups to complete this activity.

After the groups are formed, Say:

I am going to give each group a handout with 10 questions on it. The information to answer those questions is in this room.

As a group, answer the 10 questions. These are the rules:

You have to work together as a team. You cannot assign the task to one member. You have to stay in the room You cannot use the computer to search MyHOMEPAGE or the Internet. You will have 10 minutes to complete the task.

One thing that will help you is to spend a minute or two planning how, as a team, you will answer the questions.




Ask:

Do you have any questions about the activity?

Answer any questions the participants ask. When there are no more questions, remind the participants that they have 10 minutes to complete their activity.

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Small Group Self-Assessment

When the participants have no more questions, distribute the “Small Group Self-Assessment” handouts.

Monitor the activity as the small groups complete the task. Keep track of the time. Notify the teams when they have one minute remaining.

When time is up, call them back together.

Explain that the review is now finished. Tell the participants you trust them to have completed the task as assigned and that they have answered the questions correctly.

Explain that you have a sheet with the correct answers for any team that wants to review them on their own.




Ask:

What questions do you have about A Pharmaceutical Company or any of the information we have covered today?




Stop taking questions when 15 minutes remain in the workshop so that you can complete the Evaluation.

Explain that participants will provide valuable feedback about the workshop in the next activity.

The following pages contain instructions for the other options for this activity. Disregard them at this time. Proceed to “Wrap-up and Evaluation.”




Small Group Creativity Ask the participants to form small groups.

If you used the shared-learning approach, ask them to reform in the same small groups that made the presentations.

If you used the facilitator-delivered PowerPoint presentation, form small groups to complete this activity.

After the groups have formed, Say:

I would like you, as a group, to create some kind of artwork that shows what you learned and experienced today.

You can use the materials available for making the presentation. You can create a drawing, or a collage, or a sculpture, or whatever you can think of, so long as it does not use any words. You have to use only images.

Ask:


Answer any questions the participants ask. When there are no more questions, remind the participants that they have 20 minutes to complete their artwork.




Monitor the activity as the small groups complete the task. Keep track of the time. Notify the teams when they have one minute remaining.

When time is up, call them back together.

Explain that the review is now finished. Ask each group to share its art and explain the significance of the images used.

Ask:










The following pages contain instructions for the other options for this activity. Disregard them at this time. Proceed to “Wrap-up and Evaluation.”




Concert Review Explain that the review requires them to relax and watch.

Say:

What I am going to do is play some relaxing music and, without saying a word, show you a PowerPoint presentation covering much of the materials we covered today.

All you have to do is watch the presentation.

Ask:


Answer any questions the participants ask.

When there are no more questions, start the music and PowerPoint presentation.

Go through the PowerPoint slides somewhat slowly. Allow several seconds between any action to allow the participants to view the material or read the text.

Stop at Slide 23, Manufacturing Processes.

Explain that the review is now finished.




Ask:









G. Wrap-up and EvaluationTime: 15 minutes


Provide feedback on the workshop

Instructions

Explain to participants that their Orientation Workshop is now almost over. Important points to remember include:

Orientation is a process that allows new employees to develop the Path to Success at A Pharmaceutical Company.

They have a number of resources available to them to help them in this process. These include:

Their supervisor Their peer coach An administrative assistant

Each of these has a handbook that explains how to assist new employees during the Orientation Process.

A Pharmaceutical Company’s core values are: Respect for people Integrity Thirst for excellence

A Pharmaceutical Company’s mission is to discover and develop innovative pharmaceutical-based health care solutions that enable people to live longer, healthier, more active lives.

Everyone in the room has a role supporting that mission.



Instructions

Explain that the participants are to evaluate the effectiveness of the workshop and that their feedback will help determine modifications to improve the workshop. Tell them the evaluation will take about 10 minutes.

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Evaluation Forms

Distribute evaluation forms for the workshop.

Show the participants where to put the evaluation forms when they have finished.

Thank the participants for their contributions to the workshop.

Slide 34: Thank You

Show Slide 34, Thank You, as the participants complete their evaluations.



Replace this page with a Tab labeled “Appendix”




Appendix



Adult Learning TheoryThis section includes tips and guidance based on adult learning theory. If you have limited experience with classroom training for adults or are unfamiliar with the principles of adult learning, please read this section.

Provide the Proper Learning Environment

Adults learn best when the learning environment is physically and psychologically comfortable. When planning to deliver training, make sure the location is suitable. For example, avoid places that are noisy, too hot or too cold, or poorly lit. Be sure the room is big enough and that there are sufficient chairs and writing surfaces for all participants.

Adults have expectations about training. Early in the training, find out the participants’ expectations and tell them whether their expectations are aligned with the purpose of the workshop and other scheduled activities.

Verbally reward positive behaviors and correct responses. When participants give incorrect answers to questions, respond politely, taking care to avoid embarrassing the participants; then respond with the correct answer. Adults tend to take errors personally and may let their errors affect their self-esteem. Consequently, they may stop participating. Remind participants that mistakes are naturally a part of the learning process.

Motivate Participants

Adults generally need specific motivation to learn. For example, change is an extremely strong motivation for adult learning. Adults will enthusiastically participate in learning activities that will help them cope with the change.

Because starting a new job represents a major life change, most participants will come to the workshop highly motivated. This workshop will help them to adapt to this change and is part of the support A Pharmaceutical Company provides to assist new employees.

Another adult motivation for learning is to enhance self-esteem. The information presented and reinforced by this workshop will enhance participants’ self-esteem because it can help them understand and adapt to the A Pharmaceutical Company culture and become productive employees quickly.



Adult Learning Theory (continued)Adults also are motivated to learn information that is relevant to them and that they can apply. When you can, find ways to reinforce the relevance of the information presented in this workshop, such as by briefly relating a personal experience that shows how you benefited from the information.

Practice Proper Presentation Skills

Your attitude and presentation skills will have a significant impact on the success of the workshop.

Carefully present the workshop content. Maintain good posture and use appropriate gestures. Speak clearly and with enough volume to be heard by all. Familiarize yourself with the presentation materials and be able to summarize them from memory. Do not read directly from the presentation materials, but use them to prompt your memory.



Shared LearningThe shared-learning activity in this workshop is based on an approach called Accelerated Learning that uses a variety of techniques designed to engage the participants in multiple ways. These techniques include: Having the participants physically move during training Involving participants in small groups activities such as games, role playing or group

problem-solving Using color and music during presentations Using activities that encourage relaxation and visualization Encouraging participants to write on, draw on or add colors to handouts

An underlying principle of shared learning is that people have individual preferred learning styles that involve different parts of the brain and body. The techniques listed above engage the brain and body on many levels that, in a sense, allow individuals to customize the training so that it fits their own individual preferred style.

The benefits of this approach are that it: Gives the training material greater impact Improves participants’ attention during the training Increases participants’ retention of the material after the training

The shared-learning approach provides participants with a richer, more satisfying experience. This workshop is based on a model that includes the following steps: Preparation Presentation and Practice Performance After the Session*

Participants go through the first three stages during their shared-learning activity. The “After the Session” activities include meetings with supervisors, peer coaches and administrators and through access to MyHOMEPAGE.

* Developed by Dave Meier and the Center for Accelerated Learning. Used with permission.
