N.Ramakrishnan

D.No:8/39, Javuli Kadai Street,Ranipet, Vellore Dist-632401

Mobile No: 9894922122 | Email Id: ramki2raju@gmail.com

Personal summary:

Reliable and hard-working professional seeking a position as a Bank Teller. Offering profound ability to

anticipate customer questions and provide cash services in a friendly and professional manner

Career History:

Job Description:

Position Title: TellerGrade: Assistant ManagerDepartment: Branch BankingLocation: Ranipet BranchCompany Name: HDFC Bank LtdPeriod: March-2014 – Till Date

Dimensions of the Job:

Responsible for superior customer experience for service requests. Handles service delivery for the branch

channel for customers interacting/visiting the branch walk-in.

Primary Role:

Overall service quality objectives

Track customer relationship management 

Ensure that in branch customer experience is world class through seamless service delivery, minimal

wait time & service desk & proactive customer engagement

Cross-sell banking products to walk-ins

Primary Responsibilities:

Transaction processing as per defined process and guidelines

Processing service request/instructions

Drive Quality initiatives on customer service 

Ensure all legal, compliance, regulatory requirements are complied with

Handling customer queries 

Help drive service initiatives and cost control measures.

Attend all required/mandatory trainings

Ensure minimal ops errors

Process implementation, mentoring & training of new joinees

Full adherence to compliance, legal and regulatory standards; satisfactory audit rating

PURPOSE OF THE JOB

Ensure that all the processes & policies laid down by bank are followed properly without deviations with

proper supervision as per expectations of the bank and its constituents. Provide service to walk-in customers

and existing customers of the Bank.

KEY RESPONSIBILITIES

Branch Operations

Vault Custodian

Processing of Cash Transactions, Issuance of DD/MC.

Identifying & monitoring high cash transacting customer.

Encouraging customers for processing transactions through RTGS / NEFT.

Efficient & error free operations.

Monitoring:

Teller Counter transaction

Cash management & liaison with Currency Chest.

Checking & monitoring EOD reports Viz. BJR/Instrument Issued/EOD Cash Position/GL209 etc.).

Monitoring Dummy accounts, suspense accounts, deferred accounts, accounts payable & receivables,

Expense accounts.

Reporting & Maintenance:

Reporting of fortnightly Suspense/Suspect / TOD Reports.

Reporting large cash transactions

Maintaining bulk stock register

Maintenance of Cash Shortage /Excess Register

Maintenance of Records or Register of Host Entry posting GL209

Periodic exchange of Keys lodged with other branch

Recording of SYS passwords & timely monitoring

5-S norms are adhered to for workstation

Lead Generation

Previous Experience:

Designation: Supervisor HR (December 2011-February 2014)

Company Name: Apollo Hospitals Enterprises Ltd.(Unit: Apollo Pharmacy)

Hands on approach and good in Microsoft Office – especially Excel, Power point and Word

Handling all the Manpower Planning & recruitment activities- Short listing, Screening & Scheduling

Interviews Maintaining the Resume Database Preparing & sending the manpower MIS including

Recruitments / Resignations on a regular basis

Responsible for organizing regular staff welfare activities

Organize meetings and other ad-hoc requirements (including booking rooms, arranging refreshment,

etc) and support the team in the preparation of information, etc 

Organize and priorities commitments of the team, enabling them to work efficiently and effectively

Act as a central point of reference for internal and external queries, ensuring that messages are

recorded and reported on in a timely manner, including contact with staff and managers

Grievance handling of employees and also support taking disciplinary action where required

Conducting Employees satisfaction surveys

Plan and co-ordinate with the external / internal trainers & consultants to ensure training programs

are run smoothly

Designing & Updating the training manuals / individual training records of employees, assisting the

organization to achieve their set targets within the stipulated time limit

Administer and ensure timely completion the Performance Appraisal Assessment for employees on a

yearly basis

Support in Policy & Process formulation & implementation – manuals and implementing them 

Responsible for Maintenance of files, Audit of personal files, working out compensation for new

entrants, confirmations and final settlements

Responsible for Payroll Management, Training & Development, Performance Appraisals, General

Office Administration, etc

Assist the team to implement and maintain relevant admin systems to support the HR operations

Maintenance of attendance & leave records

Ensure all HR processes are as per NABH / JCIA requirements

Education:

2011, Masters in Business Administration in HR & Marketing, (CGPA : 8.6)

SRM University - Chennai

2009, Bachelor of Computer Application, (CGPA : 6.85)

VIT University – Vellore

Language:

Tamil – Read, Write, Speak

English – Read, Write, Speak

Telugu – Speak

Ramakrishnan N