teleseminar gtbank
TRANSCRIPT
Customer service is the least expectation of a customer from a
service provider.
It is not a privilege to the customer, it is his
right!
By the first week of
April 2011, most
Nigerian banks
published their
financial accounts for
the year ended
December 31, 2010.
For the first time ever,
all Nigerian banks
published
statements of accounts
for an equal 12 month
operating period at
just about the same time.
The fact is that …
Customers pay more
when compelled by
emotions than they do
when compelled by
logic
superlativesuːˈpəːlətɪv,sjuː-/
adjective. an extraordinary expression of praise.
“Imagine GTBank delivering Superlative Service”
out of this world
exceptionalwow!
too much!
fantastic
mmwwaaahh!How would you RATE this service
Amazing!
customer acquisition STRATEGIES
acquisition acquisition
acquisitionacquisitionacquisition
acquisition
acquisitionacquisition acquisition
experiential marketing
customer referral
promise of value