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Telephoning

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Telephoning

INTRODUCING YOURSELFINTRODUCING YOURSELFGood morning Let’s startShall we startLet’s get down to work

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Telephoning

SAYING WHO YOU WANTSAYING WHO YOU WANTI’d like to speak to…, please. Could I speak to…please?Could I have the…Department, please.Is…there, please?Can you put me through to…? Can you connect me with…?

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Telephoning

ASKING THE CALLER TO WAITASKING THE CALLER TO WAITHold on, please/ hang on, please. Will you hold on or will you call back later?

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Telephoning

SAYING WHY YOU’RE CALLINGSAYING WHY YOU’RE CALLINGI’m calling /phoning about (the meeting) I’m calling /phoning for (some information)I’m calling /phoning to (let you know)

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Telephoning

SAYING SOMEONE IS NOT AVAILABLESAYING SOMEONE IS NOT AVAILABLEI’m sorry he’s/she’s not available.I’m afraid he’s/she’s busy.Sorry he’s/she’s away/not in/in a meeting/in Milan.Sorry he’s/she’s on holiday/vacation.Sorry he’s/she’s on maternity leave. I can connect you with her colleague.Sorry he’s/she’s off-sick.I’m afraid the line is busy at the moment.

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Telephoning

LEAVING A MESSAGELEAVING A MESSAGECould you give her/him a message?Could I leave him/her a message?Please tell him/her…Please ask him/her to call at…Could you ask him/her to call me back?

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Telephoning

TAKING A MESSAGETAKING A MESSAGECan I take a message?Would you like to leave a message?If you give me your number I’ll ask him / her to call you later.Can I ask who’s calling?

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Telephoning

PROMISING ACTIONPROMISING ACTIONI’ll ask him / her to call you back.I’ll give him your message.I’ll call you on Monday.I’ll check that for you now.I’ll connect you with someone else.I’ll get him/ her for you. Just a moment , please.

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Telephoning

OFFERING TO HELP IN OTHER WAYSOFFERING TO HELP IN OTHER WAYSCan anyone else help you?Can I help you perhaps?Would you like to speak to his assistant?

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Telephoning

ASKING FOR REPETITIONASKING FOR REPETITION•Excuse me. / Sorry, I didn’t catch (your name / you number / your company name / etc.) Could you repeat what you said?•Excuse me. / Sorry, could you repeat your (name, number, etc.)•Excuse me. / Sorry, I didn’t hear that.•Excuse me. / Sorry, I didn’t understand that.•Could you spell (that / your name), please.•Sorry, what was the name?•I’m afraid it’s a bad line. Could you speak up?

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Telephoning

ACKNOWLEDGING REPETITIONACKNOWLEDGING REPETITIONOkay, I’ve got that now.I understand.I see, thank you.

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Telephoning

SAYING GOODBYESAYING GOODBYEThank you for calling / for your call.Nice talking to you.Talk to you later.I’ll speak to you tomorrow.

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Thank you for your attention!hank you for your attention!