telephone usage for assistants arboreus ebook

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    EPSO AST Pre-Selection Secretarial Skills: Telephone Usage

    Arboreus Online EU Training Study Materials

    www.eutraining.eu

    2010 ARBOREUS, Some Rights Reserved

    You are free to share (copy, distribute, transmit) this e-book under the Creative Commons license as long as

    you do not modify it in any way and attribute it to Arborues Online EU Training.

    Commercial use is forbidden.

    Arborues is an innovative e-learning company offering professional online training on European Union

    policies and EU careers.

    Our services include test preparation and live online webinar trainings on European Personnel Selection

    Office (EPSO) EU civil service recruitment exams, study materials and online courses on European Affairs.

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    http://www.mannersinternational.com/etiquette_tips_telephone.asphttp://www.howtodothings.com/careers/a2495-how-to-practice-telephone-etiquette-and-manners.html
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    To: .. Urgent

    Date: . Time:

    WHILE YOU WERE OUT

    From: ........................................................................................................

    Of: .............................................................................................................

    Phone: ......................................................................................................

    Area Code Number Extension

    Telephoned Please call

    Came to see you Wants to see you

    Returned your call Will call again

    Message: ...................................................................................................

    ..................................................................................................................

    ..................................................................................................................

    ..................................................................................................................

    Message taken by: ...................................................................................

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    http://www.nonstopenglish.com/reading/articles/BREAKING-THE-VOICE-MAIL-BARRIER.asphttp://www.ehow.com/video_4401591_taking-good-phone-messages.html
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    http://www.brighthub.com/office/home/articles/33095.aspx
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    http://sbinfocanada.about.com/labels.htm?TopNode=999&terms=filing+systems&pg=1&SUName=sbinfocanada&ac=&cshttp://osulibrary.oregonstate.edu/archives/handbook/chapter2/record_6.1.html
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    http://en.wikipedia.org/wiki/Database_management_system
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    ONLINEEUTRAINING

    www.eutraining.eu

    Services

    Arboreus is an innovative e-learning company offering professional online training on European

    Union policies and EU Careers. Our clients include European graduates, officials, managers, job

    seekers, Brussels professionals and others.

    Given the high interest in EU careers, institutional affairs, competition law, trade policy, consumer

    protection, environmental issues and other regulatory matters, we offer our online training and

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    We do this by creating a community of professionals, academics, diplomats and job seekers

    covering European affairs all over the world so they can network and learn about the EU.

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    Online Test Packages for all EPSO Exams: http://www.eutraining.eu/eu_packages

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    The Motivation Challenge: What to Write in your EPSO Application?http://www.eutraining.eu/tipstricks_details/the_motivation_challenge_what_to_write_in_your_epso_application

    Assistant to Barroso or Surfing in Australia? link:http://www.eutraining.eu/tipstricks_details/assistant_to_barroso_or_surfing_in_australia

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