telephone preparing to patient and visitor p leave hospital · 2012-08-13 · need to know before...

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Sitemap Trumpington City Centre Babraham Road Ring road to A14 (East) Park & Ride A11 Patient and Visitor Main Hospital Car Park Patient and Visitor Treatment Centre Car Park Addenbrooke’s Treatment Centre (ATC) Outpatient Clinics Oncology Centre Wards Emergency Department P P Main Entrance & Concourse Adrian Way entrance Hills Road entrance Rosie Hospital & Breast Unit Bus Station Robinson Way entrance Hills Road Robinson Way Robinson Way Long Road Puddicombe Way M11 A14 (West) Addenbrooke’s Road entrance Opening late 2010 Extension Under Construction – Entrance Closed Francis C rick A v e n u e Key Main entrances Car park Bus stop Main reception P Discharge lounge Addenbrooke's Hospital Rosie Hospital Preparing to leave hospital You can view a more detailed map online: www.cuh.org.uk/maps Cambridge University Hospitals NHS Foundation Trust Hills Road Cambridge CB2 0QQ Telephone +44 (0)1223 245151 To obtain discount parking, please take your ticket and admission letter to reception at either the main hospital, the Addenbrooke’s Treatment Centre, the Rosie Hospital or the main car park. For help and advice with travel please call: Travel helpline 01223 586655 Getting to the hospital Limited parking spaces are available at the car parks shown on the map. If possible please consider other forms of transport or ask someone to bring and collect you. ‘Park & Ride’ buses run to the hospital from Babraham Road and Trumpington. There is a free patient courtesy bus on site, with easy wheelchair access, which stops at the main car parks, the Addenbrooke’s Treatment Centre, the Rosie Hospital, Oncology and Outpatients. Disabled parking is available in bays close to the hospital entrances and in the car parks. Please display a valid badge. Please note that parking for registered disabled badge holders is not free in standard car parking spaces. Discount parking Outpatients, A £3.00 ticket is available for any Day Surgery, length of stay up to 24 hours. Emergency Department Treatment If you will be receiving treatment ticket for more than two consecutive days, a seven-day ticket is available for £3.00. Regular Regular visitors can buy a £25.00 ticket, visitors valid for up to 14 days, or a £15.00 ticket, valid for up to seven days. August 2010 • PIN 2617 • Media Studio ref 101282

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Page 1: Telephone Preparing to Patient and Visitor P leave hospital · 2012-08-13 · need to know before you leave. For further information please visit Time and date of leaving We will

SitemapTrumpington

City C

entre

Bab

raham

Ro

ad

Ring road to A14 (East)

Park & R

ide

A11

Patient and VisitorMain Hospital

Car Park

Patient and Visitor Treatment Centre

Car Park

Addenbrooke’s Treatment

Centre (ATC)

OutpatientClinics

OncologyCentre

Wards

EmergencyDepartment

PP

Main Entrance& Concourse

Adrian Wayentrance

Hills Roadentrance

RosieHospital & Breast Unit

BusStation

Robinson Wayentrance

Hills R

oad

Robinson Way

Ro

bin

son

Way

Long Road

Puddicombe Way

M11A14 (West)

Addenbrooke’s Road entrance

Opening late 2010

Extension Under Construction – Entrance Closed

Fran

cis Cric

k Avenue

Key

Main entrances

Car park

Bus stop

Main reception

P

Discharge lounge

Addenbrooke's Hospital Rosie Hospital

Preparing to leave hospital

You can view a more detailed map online: www.cuh.org.uk/maps

Cambridge University Hospitals NHS Foundation TrustHills RoadCambridgeCB2 0QQ

Telephone+44 (0)1223 245151

To obtain discount parking, please take your ticket and admission letter to reception at either the main hospital, the Addenbrooke’s Treatment Centre, the Rosie Hospital or the main car park.

For help and advice with travel please call:Travel helpline 01223 586655

Getting to the hospitalLimited parking spaces are available at the car parks shown on the map. If possible please consider other forms of transport or ask someone to bring and collect you. ‘Park & Ride’ buses run to the hospital from Babraham Road and Trumpington.

There is a free patient courtesy bus on site, with easy wheelchair access, which stops at the main car parks, the Addenbrooke’s Treatment Centre, the Rosie Hospital, Oncology and Outpatients.

Disabled parking is available in bays close to the hospital entrances and in the car parks. Please display a valid badge. Please note that parking for registered disabled badge holders is not free in standard car parking spaces.

Discount parkingOutpatients, A £3.00 ticket is available for any Day Surgery, length of stay up to 24 hours.EmergencyDepartment

Treatment If you will be receiving treatmentticket for more than two consecutive days, a seven-day ticket is available for £3.00.

Regular Regular visitors can buy a £25.00 ticket,visitors valid for up to 14 days, or a £15.00 ticket, valid for up to seven days.

Aug

ust

2010

• P

IN 2

617

• M

edia

Stu

dio

ref

1012

82

Page 2: Telephone Preparing to Patient and Visitor P leave hospital · 2012-08-13 · need to know before you leave. For further information please visit Time and date of leaving We will

Welcome to Addenbrooke’s and the Rosie hospitals. We want to make your stay as comfortable as possible. This leafl et tells you the things you need to know before you leave.

For further information please visit www.cuh.org.uk

Time and date of leavingWe will discuss discharge plans with you on your admission and on a daily basis. We aim to have you ready to leave hospital before lunch on your day of discharge.

If you, your relatives or carers have any questions about leaving hospital please ask the ward staff. If you need to make any special arrangements before you leave please let us know.

What do I need to do?When you leave please ensure you have all your belongings including any valuables from the hospital safe. Have a bag and suitable outdoor wear ready to go home. Remember to return your bedside locker key and ensure you have any medications or equipment you may need.

MedicinesWe will confi rm whether you need any medications to take home and provide suffi cient supplies if needed. We will explain your medications to you, identify potential side effects and discuss with you how to obtain further supplies.

For further information about your medications please call the Patient Medications Helpline on 01223 274616 (open Monday to Friday between 9.00am and 5.00pm) or NHS Direct on 0845 4647 or visit www.nhsdirect.nhs.uk

General Information

Date of dischargeIf you haven’t received your date of discharge yet, please ask the ward staff.

Patient Advice and Liaison Service (PALS) is here to provide help, advice, support and information and to listen to your suggestions and concerns.01223 216756

Need someone to talk to?We are here to help you. Please call Chaplaincy 01223 217769

Help with this leafl et

Audio, large print or other languages

Please contact Patient Information 01223 216032

or go towww.cuh.org.uk/patientinformation

Wi-Fi and MobilesFor details of free Wi-Fi availability and the use of mobile phones, please ask the ward staff.

No Smoking PolicyWe are currently working towards a smoke free site. Smoking is only permitted in the designated smoking areas.

For advice and support in quitting, contact your GP or the free NHS Stop Smoking Helpline on 0800 0224 332

On the day of dischargeWe will give you:

• a discharge letter detailing your care and treatment

• medications or equipment as required.

We may ask you to vacate your bed so it can be prepared for another patient. Patients can wait in either of our two discharge lounges, in the main hospital building near the jubilee garden or in the ATC, until they are ready to leave.

Follow-up appointmentsIf you need a follow-up appointment, we will make this before you leave or write to you.

Help after you leaveDuring your stay you may speak to a social worker, care manager, discharge planning specialist nurse, dietitian or therapist. Together we help plan ongoing support for you on your discharge from hospital.

We may lend you hospital equipment to use at home. When you no longer need it, please return it (as directed) so we can use it for other patients.

It is important to have food and drink available at home and, if possible, ask someone if they can turn on your heating. If you do not have anyone to help you when you get home, there is a voluntary service available in Cambridgeshire for up to 14 days after discharge, called Welcome home from hospital. A member of the team can visit to make sure you have food, drink and other essentials. Ask ward staff to help you arrange this support, or ask the team about similar services in your area.

The contact number for Welcome home from hospital in Cambridgeshire is: 01223 714433

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