•TELEPHONE ENGLISH

ANSWERING THE PHONE

Hello? X speaking Name and surname

Name of company, how can I help you?

CALLINGCALLING

Hi, it’s X.

Is X there?

Can I speak to X?

I’d like to speak to X

Connecting someoneConnecting someone

• Just a second

• One moment please.

• Please hold and I'll put you through to his office.

TAKING A MESSAGE• I'm sorry, Lisa's not here at the

moment. Can I ask who's calling?

• Would you like to leave a message?

• He's busy right now. Can you call again later?

LEAVING A MESSAGE

Yes, tell him/her that I called, please.

No, that's okay, I'll call back later.

Yes, tell him /her to call me