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TeleHealth Business Case Development Workshop Tara Larkin, Operations Director, TeleHealth September 2017 Dilbert, copyright Scott Adams

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Page 1: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

TeleHealth BusinessCaseDevelopmentWorkshop

TaraLarkin,OperationsDirector,TeleHealthSeptember2017

Dilbert,copyrightScottAdams

Page 2: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

Whatwe’lldotoday

• Useasimplifiedapproachtowritingabusinesscase

• Considerthe7keycomponentsofabusinesscase

• Describethekindofinformationrequiredforeachkeycomponent

• Draftasimplebusinesscasebyanswering7questions

Page 3: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

Businesscasekeycomponentsandquestions

1. Envisioning2. Scopeandobjectives3. Valueproposition4. Measures5. Stakeholders6. FundingandROI7. Implementation

Ø What’syouridea?Ø Whatdoesitlooklike?Ø Whyshouldwedoit?Ø Howwillweknowit’ssuccessful?Ø Whoneedstobeinvolved?Ø Where’sthemoney?Ø Howdowemakeitwork?

Page 4: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

1:What’syouridea?

Patient

Payer

Provider

PopulationHealth

ZeroHarm

PatientSatisfaction

LiVe Well

Page 5: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

2.Whatdoesitlooklike?

• Reach(regional,statewide,national,international)• Programobjectives• Servicetype• Targetpopulation• Expectedvolumes• Technology

Page 6: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

Access

Immediateaccesstospecialists

Providershortages

Safety

Medverification/reducesADE

Reducespatientfalls

Quality

Improvesmortalityrate

Prevents30-day

readmissions

Stewardship

Meetsregulatoryrequirement

PopulationHealth&costmanagement

PatientExperience

Lesstravelandtimeoff

work

Selfmanagement

ofcare

3.Whyshouldwedoit?

Page 7: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

HOW?Howwillyoucaptureandreportonthedata?

WHO?Whowillcollectthedataormaintainthelog?

HOWLONG?Howlongwillthepilotneedtoruntoevaluatethevaluepropositionorbenefit?

WHAT?Whatwillyoumeasure?Whatmetricsreflectthevaluepropositionorbenefit?

4.Howwillweknowit’ssuccessful?

Page 8: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

5.Whoneedstobeinvolved?

Physician/ClinicalChampion

ClinicalPrograms/Services

OperationsOfficer/ProgramOwner

MedicalGroupOperations

DistantSiteCareTeam

OriginatingSitesCareTeams

Page 9: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

Whatwillitcost

Clinical&operationalstaffing

Infrastructure

TechnicalSupport

Whowillfundit

YourDepartment

TeleHealthDepartment

Grant

Whatisthefinancial

justification

Costsavings

Avoidance

Revenue

None

Howwillwegetpaid

Insurance

Cash

Won’t

6.Where’sthemoney?

Page 10: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

7.Howdowemakeitwork?• Definecurrentandfutureworkflow

• Definedistant&originatingsitestaffing

• Purchaseandinstalltechnology

• Conductcomplianceandlegalreviews

• Communicateandmarkettheprogram

• Trainpatientsandcareteams

Page 11: TeleHealth Business Case Development Workshop...3. Value proposition 4. Measures 5. Stakeholders 6. Funding and ROI 7. Implementation. Title: NEW_01_Symposium Business Case Workshop

Congratulations!Younowhaveabusinesscase.

1. Envisioning2. Scopeandobjectives3. Valueproposition4. Measures5. Stakeholders6. FundingandROI7. Implementation


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