telearc's integrated revenue maximization analytics
DESCRIPTION
TRANSCRIPT
Integrated Revenue Maximization Analytics
AGENDA
TeleArc’s IRMA Platform Offerings
• Revenue Assurance
• Fraud Management
• Optimal Routing
• Revenue Data Analytics
www.telearc.com
TeleArc’s IRMA Platform at a Glance
• Architecture
• Appliance Configuration
• Deployment
• Product Reports and Screen-shots
www.telearc.com
Revenue Assurance
Fraud
Management Optimal Routing
Revenue
Data Analytics
Integrated Revenue Management Analytics (IRMA)
TeleArc’s Integrated Revenue Maximization Analytics (IRMA) offers Unified Platform enhancing Revenues and Profits across the CSP’s Revenue Value Chain. IRMA is a heterogeneous Platform with high flexibility to offer multi functional products. The Cross Functional Platform houses Multiple Telecom Solutions
IRMA Introduction
Pre-paid Post-paid
Wire line VAS
Roaming Interconnect
Collection
Billing
IN
Real-time
Billing
Vouchers
Switch
Mediation
Billing
CDRs
Invoices
Mediation
TAPIN
TAPOUT
DCH
RAP
Dual
IMSI
Invoices
Service
Billing
Revenue Services
www.telearc.com
Revenue Assurance Offering
Vertical Voice VAS Data
Wireless – GSM, CMDA and MVNO
Fixed
VoIP
Enterprise Solution ISPs, IPLC, ILL, Ethernet
Retail Broadband
IPTV
www.telearc.com
Revenue Assurance – Technology Scope
Fraud Types Addressed
TeleArc’s Fraud Management Enables
Fixed Line Fraud
Subscription Fraud
Call Hijacking
Internal Fraud
Roaming Fraud
Interconnect Fraud
One point solution to varied types of Fraud
Real Time Detection of Fraud
Hotlist of Suspicious Subscribers, Equipment & Destination
Analyzing Data Feeds & Reporting Discrepancies
False Answer Supervision
Data Fraud
Cloning Fraud
Mobile Money / Wallet
Credit Card Fraud
Content and VAS Fraud
At TeleArc we believe, FMS skills sets needs to be enhanced to deal with these challenges
Strategic Roadmap &
Profiling
ETL
Alarm & Thresholds
Reports
Tracking &
Monitoring
Risk Assessment
Constant Monitoring, Protection & Improved Customer Relations
Effective Fraud Investigation reducing Customer Churns
www.telearc.com
Fraud Management
Need for Optimal Routing
TeleArc’s Optimal Routing enables
Quality of Termination
Dynamic change in the Rate Sheets
Cost Concerns
Number Portability Concerns
High Interconnect Cost
Increased concerns on varied Rate Sheets
Automated Optimal Routing
Near Real Time Routing Engine
Optimize Operating Efficiency
Reduced Interconnect Costs
At TeleArc we believe, OR finds the balance for falling margins with multiple business and products available
Deliver Reliable & High Quality Services to Subscribers
Strengthened Service Quality
Multi Format Rate Sheet & Currency Normalization
Routing on QoS Metrics such as ASR, ACD, PDD
www.telearc.com
Optimal Routing
Marketing Analytics
•Tariff and Pricing model Analytics • Real time ROI Analytics of multi-campaigns approach •Loyalty / Reward Profiling Analytics •Basket Offering / High value customer retention analytics
Revenue Analytics
Customer Care Analytics
•Customer Profiling & Predictive Models •Split ARPU Analytics •Identify most at risk customers •Build co-relation models between Customer complaints / Problem resolution / Churn
Network/ Infrastructure Analytics
• Network Fault / Root cause Analytics •Network Impact Analytics – Routing changes, load changes etc • Radio Resource Utilization Analytics / Predictive model •Switch Data Analytics
Churn Analytics
•Churn history profiling & patterns and inter-predictor correlations •Network specific / Customer specific predictor Index •Network specific customer life span patterns •Churn Location- Identifying areas with higher Churn Rates and providing appealing offers
•Multi-point Discrepancy Analytics in Real Time (Switch / Billing / TAP / RAP Interconnect / Payments etc) •Network wise roaming revenue utilization •Payment Risk Analytics •Automated Dispute Tracking, Reporting capabilities to analyze financial and network cost information from disparate data sources
www.telearc.com
Revenue Data Analytics
API Integration
BI/UI Layer
Appliance Layer
Analytics Layer
Mediation Recon
KPI Dashboards Alerts Cases Users Admin
C1 C2 C3 C4
C5 C6 C7 C8
Database Layer
Node Data Distribution
Querying
Data
Loading
Hash Key
Generation
Child Table Creation
Rating OR Engine
Revenue Assurance Optimal Routing Data Analytics Fraud Management
An
aly
tic
s P
latf
orm
Integrated
Revenue
Analytics
Platform
TeleArc Analytics Platform Architecture is logically divided into four layers and each layer makes use of latest technologies in hardware and software
Reports
Analytics Engine Fraud Detector
www.telearc.com
IRMA – Architecture
OS
Storage
Storage
Storage
Storage
Storage Storage
Storage
Grid coordinator
Grid agent
Grid agent
Grid agent
FTP Server
Gigabit Ethernet
Highlights
www.telearc.com
IRMA – Appliance Configuration
• Hex Core Intel Xeon E5-2620, 2 GHz , 1333 MHz
FSB, 15 MB L3 Cache
• Intel Server Board S2600CP2
• 8GB DDR3 RAM
• 8x 2TB SATA HDD
• SATA RAID Card
• Dual NIC
• Gigabit Ethernet
• Connected through Analog KVM Switch
• Data Storage can be easily extendable depending
upon subscriber base
Firewall Web Server
Gigab
it Ethern
et
Telco G
igabit Eth
ernet
Intranet
Users
Telco Network
Analytics Appliance
Internet
www.telearc.com
IRMA – Deployment
www.telearc.com
Product Screenshot
www.telearc.com
Mediation
www.telearc.com
Recon Fields Configuration
www.telearc.com
KPI Monitor
www.telearc.com
Rating
www.telearc.com
CDR Analysis
0
100000
200000
300000
400000
500000
600000
2013-08-18 2013-08-19 2013-08-20 2013-08-21 2013-08-22 2013-08-23 2013-08-24
Co
un
t CDR_Count_Voice_Summary_Trend-Pre-paid vs Post-paid
Prepay-IDD
Prepay-National
Prepay-Local
Postpay-IDD
Postpay-National
Postpay-Local
Streams 2013-08-18 2013-08-19 2013-08-20 2013-08-21 2013-08-22 2013-08-23 2013-08-24
Prepay-IDD 6394 6896 5749 6827 6817 6943 6240
Prepay-National 470206 562221 431371 560939 545614 545730 514346
Prepay-Local 117098 148045 108029 149593 145471 145772 129028
Postpay-IDD 5058 13864 8195 14178 13903 11733 4653
Postpay-National 104406 293772 97425 307674 295669 292663 165734
Postpay-Local 37439 147845 33526 162324 157188 151223 74350
*Pre-paid National is having maximum CDR counts followed by Post-paid National CDR Counts
www.telearc.com
High Usage Revenue Risk Reports
Report Name : High Usage Report Exceeding 60 Minutes in Single Call
Operator : Telco 1
Prepared By : TeleArc
Report Date : Wed Dec 11 16:37:10 IST 2013
High Usage Report Exceeding 60 Minutes in Single Call
Voice Calls Usage Summary exceeding 60 Minutes in Single Call on Pre-paid & Post-paid
Stream MO CFW Grand Total
Post-paid 6206 0 6206
IDD 4061 0 4061
Local 1717 0 1717
National 428 0 428
Pre-paid 268 1 269
IDD 12 0 12
Local 52 0 52
National 204 1 205
High Usage-Voice Report – Pre-paid and Post-paid Billing
*High Usage Calls are high in Post-paid when compared to Pre-paid with IDD call_category
www.telearc.com
Revenue Trends - ARPU
0
1
2
3
4
5
6
2013-08-18 2013-08-19 2013-08-20 2013-08-21 2013-08-22 2013-08-23 2013-08-24
AR
PU
in L
KR
ARPU_Voice_Report _Pre-paid_vs_Post-paid
Prepay
Postpay
Streams 2013-08-18 2013-08-19 2013-08-20 2013-08-21 2013-08-22 2013-08-23 2013-08-24 Pre-paid 4.985549549 5.429786639 5.008064794 5.558301504 5.661818807 5.644483568 5.354882877 Post-paid 3.816337373 4.819720856 4.064538866 4.886412808 5.029335503 4.908473175 4.457545511
*ARPU from Voice Calls at Weekends is good in both revenue streams when compared to other days
www.telearc.com
Profitability Analysis
www.telearc.com
Dashboard
Thank You!!