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Tecnologías emergentes aplicadas al servicio al cliente
Arturo MarencoSenior Director - Digital Solutions
TELUS International
Sopa de Letras
RPA
Prioridades 2019
Reference: CCW Executive Report “Contact Center Priorities for 2018”
The impendinghuman challenge
Time
Diagnostic
environment
Stand alone
devices
Network
devices
Public
internet
Device
virtualization
Cloud
services
Internet of
Things
The gap between human capability to
diagnose and the complexity of the
environment they need to diagnose
will continue to widen. Digital can help
navigate the complexity gap.
Most popular technologies1. JavaScript
2. HTML
3. CSS
4. SQL
5. Java
6. Python
Source:hackernoon.com / Stackoverflow
1. Node .Js
2. Angular
3. React
4. .Net core
5. Spring
1. MySQL
2. SQL Server
3. Postgre SQL
4. Mongo DB
5. SQLite
Technologies in Guatemala
Top Ten employmentsfor 2019 in Guatemala
Fuente: Prensa Libre
1. Vendedores (Telemercadeo)
2. Asistentes administrativos
3. Analista financiero
4. Maestro digital
5. Trabajo de cuidados (adultos mayores)
6. Mercadólogo digital
7. Desarrollador de aplicaciones
8. Productor audiovisual
9. Especialista en telecomunicaciones (Internet
de las Cosas)
10. Analista en Big Data
TU TITULAR AQUÍAI Accelerators
Machine Learning Accelerators
Natural Language Processing
Sarcasm Detection
Text Classifiers
Face Detection Library
Chatbots
Translators
Sentiment Analysis
Predictive Analytics
Recommenders
Predictive Error Correction
Voice-to Text
Tecnologías emergentes aplicadas al servicio al cliente
Arturo MarencoSenior Director - Digital Solutions
TELUS International
GRACIAS