technology trends and their impact on the way we live, work and learn

Copyright © Enterprise Hive, LLC 2013

Technology Trends and Their Impact on the Way We Live, Work and Learn

Vicki TambelliniPresident & CEO @enterprisehive@vickitambellini


Technology Changes Everything

Poll Question #1

Yes : Raise your hand if your organization is implementing or has implemented gaming technology in any part of your organization.

No : Raise your hand if your organization has not implemented gaming technology in any part of your organization.

Not Sure : Or, have no idea what I’m talking about.


For those of you that know what I’m talking about, and are considering new game technologies, how soon are you considering implementing new technologies?

Within the next 18 months

Within the next year

Immediately (next 6 months)

We have no plans

Poll Question #2


o Social Learning versus Social Media?

o The Transforming Workplace

o LMS and TMS Trends

o Impact of Game Mechanics on Learning and Collaboration


Agenda

Social Media Social Learning

similar technology

different setting

Informal Informal Collaborative Collaborative Non-Institutional Institutional


Social Media versus Social Learning

Social Media in the workplace does not constitute Social LearningCollaboration in the workplace can improve productivity

Organization-wide collaboration streamlines access to information

Effective collaboration fuels better output, quality and timeliness

Better collaboration leads to lower employee turnover


Social Learning has a direct impact on engaged employees and engaged employees drive results.

“Disengaged workers cost the economy about $328 billion annually*”

Recent Gallup Employee Engagement Index:

“71% of American workers are "not engaged" or "actively disengaged" in their work, meaning they are emotionally disconnected from their workplaces and are less likely to be productive” which impacts sales, customer service, quality, and profit.”


*Engagement Data -http://gmj.gallup.com/content/24880/Gallup-StudyEngaged-Employees-Inspire-Company-Innovation.aspx

Why is Social Learning Important?

Culture of personalized learning

Culture of working anytime, anywhere on any device

Many devices including personal devices on corporate networks

“It’s all about ME.”


Cloud, Social and Mobile are Transforming the Workplace

Boomers are adapting to technology

Generation X is the PC generation

Millennials are the Internet generation


Multiple Generations of Learners

A study on the use of social media by Aberdeen Group found that top 20% of users of Web 2.0 tools in talent management experienced:

34% improvement in time-to-productivity

31% improvement in employee retention/turnover

Social Media deepens employee engagement by:

Building trusted connections among peers

Rewarding knowledge transfer

Sharing of best practices


Social Media Drives Engagement

McKinsey recently correlated the relative value companies believed they

were getting from various social media technologies:

Video SharingWikiBlogsPodcastsSocial NetworkingPeer-to-peer Collaboration


Social Media Technologies Benefits

http://www.mckinseyquarterly.com/Business_Technology/BT_Strategy/How_companies_are_benefiting_from_Web_20_McKinsey_Global_Survey_Results_2432

LMS and TMS Trends


• Responsive design for mobile deployment

• Selection of solution with open framework

• Secure and private social network options

• SaaS and Cloud deployments

• Certifications and Badging

• Gamification of learning

• Embedded data and analytics

Retention and Completion


Industry continues to innovate to provide early intervention, feedbackand technologies to support students in traditional and corporate learning.

Gaming


Non-traditional Gaming


Gamification is the introduction of game psychology into the front end of business applications. It combines cleverly structured applications (game mechanics) with our deep emotional urges (basic human needs) to succeed, compete and collect things in order to win. When employed successfully it has the potential to build brand loyalty, increase sales and deeply engage with target audiences. -Toby Williams

“Gamification” Defined


Maslow’s Hierarchy of Human Needs


Competence

AutonomyRelatedness

Beyond Maslow


Gaming Mechanics Gaming Dynamics Human Need

Points Reward Accomplishment

Levels Status Progress

Leaderboards Competition Recognition

Challenges/Quests Achievement Control over actions

Put it Together


Catalyst for change Positively influence behavior

Gamification


Utilities

Healthcare

Persuade


Predicted that game-based learning is on the two-or-

three-year horizon for adoption in higher

education.

What makes it mind-blowing is the way Sal has used game mechanics to make dizzying subjects accessible and yes, fun and addictive.

- Eric Brunner

Teach


Motivate


Put in Bottle

Achievement

Recycle Bottles

Competition Reward

Get Points

What did you observe?


http://www.youtube.com/watch?v=zSiHjMU-MUo&feature=player_embedded

It’s all about the customer experience

Online Customer Communities


5 Ways to Develop CustomerLoyalty Using Gaming

Principles

Gabe ZichermannGamification Thought Leader

Game theory & customer communities


Grind : simple and easy-to-understand action as the core of your product and loyalty effort.

Example: Logging inRating an articleSharing a comment

Gri

nd

Step #1

Build Loyalty with Gaming Theory




XP System : experience points to understand the behavior and knowledge of your users.

Example: 1 point each time logged in

Poin

ts

Step #2

Social Actions : use at least 5 concepts such as “like”, “comment”, “rate”, “post” or “invite”. Thinking of these as social actions will also help you attract new users.

Assign XP point values to each of those social actions. Consider what the relative values should be.

Is creating a profile worth 10 times the commenting or just five times?



Act

ions

Step #3

Action

Emotion

Expression

Positive Feedback

Return



Ap

poin

tmen

t

Step #4

Social Loop with Appointment Mechanics

Consider the actions you just described. How do they fit into a social loop?

Appointment mechanic for a commitment to check in or come back on a regular basis.

Reward System: tangible benefit for good behavior

SAPSStatus

Access

Power

Stuff



Rew

ard

Step #5

Grind Points

XP Social Loop

RewardsSAPS

Loyalty

Game Mechanics for Customer Community
