AvAilAbility ServiceScUStOMer reFereNce bOOKlet

iNFOrMAtiON AvAilAbility FOr Technology providers

It almost goes without

saying that information

availability is the lifeblood

of technology companies.

For software vendors

and outsource solutions

providers, finding an

infrastructure partner

you can trust is crucial to

honouring the promises

of speedy and seamless

service that you make you

to your customers.

iNFOrMAtiON AvAilAbility FOr Technology providers

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The challenges of diybuilding and maintaining your own it infrastructure is a lengthy process and ties up significant capital. efforts to ensure capacity is available for anticipated growth often result in poor hardware utilisation.

Data centre ownership also entails a lifetime of technical and operational responsibility, including the expensive skills and technologies required to maintain best-in-class security to safeguard customers’ vital data.

if you’re looking to penetrate new markets, jurisdiction of data can present a significant challenge. if all your operations are based in one region and you expand into another, you may be legally required to store customers’ data locally.

business continuity is also of paramount concern. With customers relying on you to deliver mission-critical software and services, you need a (quite literally) bomb-proof strategy to ensure “business as usual” in the event of disruption.

infrastructure as a serviceinfrastructure as a Service (iaas) from SunGard gives you a trusted foundation for the delivery of software and outsource solutions by mitigating the risks associated with the cloud on your behalf.

Our mature expertise in managing variable demand in it production environments will ensure capacity is always available for your customers, whenever it’s needed. As well as passing on the economies of our massive operations, our transparent pricing enables you to fully anticipate and manage the costs associated with scaling your business model, no matter how fast your customer base grows.

And our enterprise-grade SlA is testament to our formidable record in availability, security and resilience.

With SunGard’s know-how, the cloud can becomes a revenue and customer growth engine for your business, facilitating your penetration of new market segments and geographies.

Our infrastructure, expertise and understanding of your industry dynamics combine to help you identify vulnerabilities, address data protection issues, improve information availability, boost recovery capabilities, and enjoy tighter control over your it expenditure – leaving you to focus on innovative service.

read how sungard is providing technology companies with a trusted foundation for software as a service (saas) and outsource solutions delivery.

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Click4Care provides innovative

software that enables

healthcare providers to reduce

costs and improve patient care

through automation. It needed

a reliable hosting partner for

its holistic care management

solution, to serve its major

European customers. Impressed

by its unrivalled infrastructure

and reputation for reliability,

Click4Care chose SunGard to

host and manage the critical

systems on which the entire

business depends.

click4care

“Our hosting partner needs to provide dependable uptime. SunGard’s infrastructure is very solid, as is its reputation for reliability. Our customers want to know where their systems and data are hosted so we require an organisation we can trust.”

Jim lenard SvP Hosting, implementation and

Support Services, click4care

Business benefits High availability of critical

systems and data

Peace of mind for both click4care and their customers

Ability to quickly add new customers

Business problem european data protection

legislation means the US-based company must host the personal data it holds within the eU

solution high availability hosting in

a load balanced environment across two sungard data centres

Quickship

Managed services including: server monitoring, managed firewall, load balancing, dedicated internet, operating system management, database management, electronic data vaulting

click here to read the full story of how click4care relies on sungard availability services to keep its systems in perfect health.

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Occasionally an incident occurs

which is on such a huge scale that

its name becomes synonymous

with disaster. In December 2005,

a new name entered this category:

Buncefield. The headquarters

of software and IT services

company, Northgate Information

Solutions, was one of the closest

to the epicentre of the explosion.

Fortunately, as a longstanding

customer of SunGard Availability

Services, it had invested in

business continuity and high

availability provision.

click here to read the full story of how sungard availability services helped northgate in the wake of the Buncefield fuel storage depot disaster.

norThgaTe inForMaTion solUTions

“i can’t fault the service we received from SunGard during buncefield and i’m confident that if the worst were to happen again, i can rely on them to deliver.”

david Tate, business risk Manager,

Northgate information Solutions

Business benefits

Ability to continue providing critical outsourced processes to customers

Preserved reputation for reliability

Prevented breach of contractual agreements leading to financial loss

Business problem Denial of access to offices

Onsite business continuity infrastructure destroyed

solution Workplace recovery

Technology recovery

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Business problem Jive Software needed to find a

secure and reliable hosting partner it could trust to provide a complete managed services package for its Social business Software in europe

solution Managed services including:

racking, power, purchase and configuration of equipment, project management, network connectivity, installation and round-the-clock monitoring

Jive Software is the market leader

in Social Business Software. As

Jive’s software took off globally,

it looked for a hosting partner

it could trust, with security of

paramount importance. After

researching the marketplace it

chose Managed Services from

SunGard Availability Services to

host the critical infrastructure that

underpins its entire operation.

click here to read the full story of how sungard availability services provides Jive with a dynamic hosting environment that keeps everyone talking.

Jive

“Our customers expect our software to be available 24/7 so the right choice of hosting partner was vital. We carried out thorough analysis to see which is the best hosting company out there and SunGard was the only one able to meet our full reliability, security and uptime requirements.”

kevin Williams, Director of Support Hosting,

Jive Software

Business benefits SunGard’s resilience and

24 hour monitoring give Jive Software peace of mind that its infrastructure can be relied on to operate around the clock

SunGard’s flexibility means Jive can constantly modify the hosting environment in response to customer requests

the opportunity to transfer costs from the cAPeX to OPeX budget

A scalable solution for a fast-growing business

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Business problem infinity required an iaaS provider

that could ensure continuous uptime and the secure storage of its customers’ highly sensitive data to comply with european data regulations

solution sungard availability services’

fully-managed, enterprise-class private cloud-based iaas

Infinity provides software and

IT services to institutions across

the financial services industry. Its

systems support the accounting

and management of more than

$25 trillion in invested assets, and

process more than five million

trades each day. SunGard’s IaaS

offering enables Infinity to present

its SaaS customers with a highly

resilient and secure platform to

deliver greater transparency and

control of data.

inFiniTy

click here to read the full story of how sungard availability services iaas provides infinity’s saas customers with fully scalable, secure, high performance computing.

“We recognised that in order for our customers to be able to utilise true cloud-based SaaS solutions while minimising their operational risk, we needed to re-assure them that we had the secure cloud infrastructure in place to protect their data at all times. Now, thanks to SunGard Availability Services’ cloud offering, we are able to offer fully scalable, secure, high-performance computing.”

Mats lillienberg, chief technology Officer,

infinity

Business benefits A resilient, secure and scalable

infrastructure from which infinity’s platform and all of its SaaS customers can operate

the Opex model eradicated the need for infinity to invest capital in it infrastructure and hiring additional staff

United Kingdom & european Head Office, 12-13 bracknell beeches, Old bracknell lane West, bracknell, berkshire rG12 7bW 0800 143 413 infoavail@sungard.com www.sungard.co.uk

© 2011 SunGard Availability Services (UK) Limited SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the US and other countries. All other trade names are trademarks or registered trademarks of their respective holders.

contact SunGard to find out more about how our solutions help organisations overcome their information availability challenges.

tel: 0800 143 413 e-mail: infoavail@sungard.com