technology of the hotel room of the future
TRANSCRIPT
May 17-19, 2006 1
Technology in the Hotel Room of the Future
Technology of the Hotel Room of the Future
Chris Hartmann
Managing Director
HVS Technology Strategies
May 17-19, 2006 2
Technology in the Hotel Room of the Future
Hotel Guest of the Present
• Has Laptop
• Needs HSIA
• Has Portable Music Device
• Expects / Desires– Nice TV with wide content choices
– Easy to use technology
– Good alarm clock and sound system
May 17-19, 2006 3
Technology in the Hotel Room of the Future
Hotel Guest of the Future
• Has Portable Computing Device• Needs high bandwidth HSIA• May have Portable Video Device• Expects / Desires
– An environment that’s better than, or equal to, Home
– Ability to be productive in Work AND Play
– Easy to use technology
May 17-19, 2006 4
Technology in the Hotel Room of the Future
Portable Computing Device - U3• Ultimate portability: Access your personal
workspace wherever you go – without lugging a laptop
• Private and protected computing: When you’re done, simply unplug the U3 smart drive and walk away knowing that your personal information leaves with you
• Personalized computing on shared PCs: Share one PC yet maintain the privacy and familiarity of your software, customized settings, and files
May 17-19, 2006 5
Technology in the Hotel Room of the Future
PDA Video Output
Use Compact Flash or Bluetooth to output standard VGA
Limited by PocketPC video processor and (Bluetooth) throughput
May 17-19, 2006 6
Technology in the Hotel Room of the Future
OQO Computer• 1GHz processor• 30GB hard drive (shock-
mounted)• 512MB RAM• 4.9" x 3.4" x .9“• 14 ounces• 800 x 480 W-VGA 5" display
(indoor/outdoor readable) • 3D accelerated 1280 x 1024
VGA video output• $1,900
May 17-19, 2006 7
Technology in the Hotel Room of the Future
DualCor Cell Phone / Computer• 18 oz
• Approximately 6” by 3”
• Full XP Tablet AND Windows Mobile OSes
• External monitor up to 1900 x 1200
• USB and Compact Flash device support
• 40Gb Hard Drive
May 17-19, 2006 8
Technology in the Hotel Room of the Future
Remote Desktop
Requires broswer (PC-any OS, thin client, other)
• VNC – Free software
• GoToMyPC.com – server based -$20/month
• XP Professional Remote Desktop
May 17-19, 2006 9
Technology in the Hotel Room of the Future
What does all this mean to Ms. Guest O’TheFuture?
NO MORE “LAPTOP”
Truly HSIAEntertainment
May 17-19, 2006 10
Technology in the Hotel Room of the Future
High Bandwidth needs – Home TV
SlingBox
Sony Location-Free TV
Monsoon HAVA
May 17-19, 2006 11
Technology in the Hotel Room of the Future
Online TV – Google Video
NCIS - Season 3 - Hiatus, Pt 1 Bellisarius Productions / Paramount Pictures Day-Pass $1.99 - 44 min 29 sec - May 9, 2006
May 17-19, 2006 12
Technology in the Hotel Room of the Future
Other High Bandwidth Needs
• Video Instant Messaging
• Video Conferencing
• Corporate VPNs and other Encrypted Connections
• VoIP including Skype
Real time content requires both high reliability (low latency, no delay, few errors) AND high throughput
May 17-19, 2006 13
Technology in the Hotel Room of the Future
Portable Video Players
Pocket PCs, Palm devices, Smart Phones and most portable computing devices
mentioned above ALSO include HDTV output capabilities
May 17-19, 2006 14
Technology in the Hotel Room of the Future
Home, Sweet Home - Relaxing
May 17-19, 2006 15
Technology in the Hotel Room of the Future
Home, Sweet Home - Working
May 17-19, 2006 16
Technology in the Hotel Room of the Future
Productive ?
May 17-19, 2006 17
Technology in the Hotel Room of the Future
Easy To Use?
K.I.S.S.
May 17-19, 2006 18
Technology in the Hotel Room of the Future
How Do We Accommodate this Guest of the Future?
MyISP Invoice #17242
OC3 Service – May 2006 $16,750Monthly Equipment $2,495
Total Due $19,245
Payment due upon Receipt
May 17-19, 2006 19
Technology in the Hotel Room of the Future
Not Quite, BUT ….
You better have AT LEAST a 17” computer monitor in each room
Better yet, have a 27”+ HDTV with VGA / HDMI input available
Best of all, install a secure computer with browser capability
Ultimately, in a business traveler property, look for a 19”+ monitor AND HDTV
May 17-19, 2006 20
Technology in the Hotel Room of the Future
For happy HSIA using guests,
• Property needs reliable connection with decent bandwidth– T1 (1.5Mbs), 1 per 100 rooms ideal for now
– Business DSL (3-8Mbs)
– Business Cable (3-10Mbs)
– Wireless (WiMax) – not available yet
– Powerline – not available most markets yet
High Quality ReliablePrivate IPs
May 17-19, 2006 21
Technology in the Hotel Room of the Future
For happy HSIA using guests,
• Guest support– 24 x 7 with ability to “see” to guest connection
• Bandwidth monitoring and management capabilities– Prevent one guest from hogging bandwidth– Future hotel HSIA model may become
• Basic access free
• Enhanced access at additional cost
– Law Enforcement
• Wired (including DSL/shared) for throughput, security
• Wireless also for convenience, mobility
May 17-19, 2006 22
Technology in the Hotel Room of the Future
Infrastructure - Let's get Wired• Cat5e vs. cat6
– cat6 has 2x the raw performance of cat5e, BUT current equipment that uses cat6 can also use cat5e
– labor far greater than materials cost– Future upgrades are expensive and disruptive
• What if you want wired connections, but can't pull cable?– share the phone line– share the electrical outlet– share the coax (TV) cable
• Wireless Issues– Remember - Wireless still needs wiring– Coverage and interference– Security, reliability– Real time traffic, throughput
May 17-19, 2006 23
Technology in the Hotel Room of the Future
That's Entertainment
• Analog vs. Digital TV
• DTV flavors - SDTV, EDTV, HDTV
• HDTV resolutions (720p, 1080i, 1080p)
• Other factors – inputs, response time, brightness, contrast, viewing angle
• Content format
• CRT vs. LCD vs. Plasma vs. Projection
May 17-19, 2006 24
Technology in the Hotel Room of the Future
Standard Analog
May 17-19, 2006 25
Technology in the Hotel Room of the Future
DVD
May 17-19, 2006 26
Technology in the Hotel Room of the Future
HDTV
May 17-19, 2006 27
Technology in the Hotel Room of the Future
Aspect Ratio (4:3, 16:9)
May 17-19, 2006 28
Technology in the Hotel Room of the Future
HDTV Considerations - Inputs• Composite – Low quality, analog, supports most external devices• S-Video – Higher quality, analog, supports newer external devices• Component – Highest quality, analog, supports HDTV to 1080p• VGA – Highest quality, analog, standard computer monitor output • DVI / HDMI – Highest quality, digital, supports HDTV to 1080p
• HDMI carries audio and video, DVI video only
• DVI in 2 flavors – DVI-D (digital only) DVI-I (digital and analog)
• Adapters available to convert between
• Content Protection- HDCP, HDMI
May 17-19, 2006 29
Technology in the Hotel Room of the Future
HDTV Considerations - Resolution
• Highest (current) Resolutions – 1080i vs. 720p– Similar amounts of data
– 1080i more detail, 720p better motion
– HD content broadcast in one of these
• Other DTV resolutions – 480p, 480i, 720i, 1080p
• Some sets now handle 1080p (highest HDTV format), but no broadcast content does
May 17-19, 2006 30
Technology in the Hotel Room of the Future
HDTV Considerations - Other
• Response time – How quickly a pixel can change – 12-15ms or LESS
• Not clearly defined, “see for yourself”– Brightness – Higher is better, measured in nits or cd/m2
– Contrast – Higher is better, ratio of black to white (how much white is visible on full black) – examples 400:1, 1000:1
– Viewing Angle – At what angle from straight on can the screen be seen clearly?
• Type of screen determines, room and mounting affect need
• Specified as degrees off center to left and right
• Maximum is 180 degrees, CRT is close to 180
May 17-19, 2006 31
Technology in the Hotel Room of the Future
HDTV Considerations - Content
• Non-digital content from a low quality source (VCR for example) can look awful on an HDTV set
• Coax cabling and amplification equipment must be of sufficient quality to support HDTV
• HD content requires special equipment (tuner, cable box, set-top box, smart card) to decode and display
• HD content is more limited than SD, but growing rapidly
• Free to Guest TV – Switch to Digital from Analog
May 17-19, 2006 32
Technology in the Hotel Room of the Future
In-room Entertainment - VoD
• Digital Media vs. VCR-based (analog)– Much higher quality
– Start/Stop capability
– No limitation on viewing
• DVD player
• Games
• Internet access
May 17-19, 2006 33
Technology in the Hotel Room of the Future
HDTV Considerations – TV Set Types
• CRT vs. LCD vs. Plasma vs. Projection– CRT has brightest, best response to motion– Plasma often used above 40”– Projection used for very large (60”+ locations)– LCD is lightweight, uses much less energy– CRTs are extremely heavy and cannot be wall mounted– Plasma can have burn-in problems, cannot be used at high
altitude– Projection sets are least bright and have smallest viewing
angle
May 17-19, 2006 34
Technology in the Hotel Room of the Future
HSIA – Considerations
• Throughput / Bandwidth to the Hotel– T1 (Dedicated), Business DSL/Cable (Shared), newer alternatives
(WiMax, Powerline)– T1 = 1.5Mbs, DSL/Cable = 3-10 Mbs– Other considerations – Reliability, Latency, Jitter, Packet Loss
• Real-time Applications – Computer-based telephony (Skype)– Computer-based video (webcam, Slingbox/Sony LFTV)
• Real-time Network (non-Internet) Applications– VoIP Phone– IPTV
May 17-19, 2006 35
Technology in the Hotel Room of the Future
HSIA – Key Features
• Bandwidth management & control– Monitoring throughput within and without– Providing automatic reduction to “Internet Hog”– Blocking or restricting certain applications– Pricing based on throughput level– QoS (Quality of Service) and Traffic Prioritization
• VPN (Virtual Private Networking) Support– Heavily used by corporate networks– Sometimes require private IP addresses (feature of incoming line)– More bandwidth intensive and sensitive to errors
May 17-19, 2006 36
Technology in the Hotel Room of the Future
HSIA – Connectivity
• Wired, Ethernet and shared (DSL, etc.)– More reliable, consistent, secure
– Greater throughput
– Capability in every laptop, simple connection process
– Known user location
• Wireless– Not tied to wall or desk
– Lowest cost deployment
May 17-19, 2006 37
Technology in the Hotel Room of the Future
HSIA – Guest Support
• Challenging for hotel to provide
• Major interaction defining “guest experience”
• Should be proactive, at least on ISP services
• Wireless support more difficult
• Should include bandwidth management where needed by property
• Hotel staff needs easy access to, and be easily accessed by, HSIA support organization
May 17-19, 2006 38
Technology in the Hotel Room of the Future
Telephony - VoIP
• Status and Predicted Timeline
• VoIP service vs. VoIP in the guestroom
• PBX/Switch – VoIP / VoIP Enabled
• Telephone Sets
• Wiring – VoIP vs. Analog Phone
• Network equipment – Higher Quality, QoS, Traffic Prioritization
- VoIP service can save money, but there is a potential risk to quality
May 17-19, 2006 39
Technology in the Hotel Room of the Future
Telephony - Traditional
• Analog Phones– Cordless considerations
– VoIP technology, analog price/look
• PBX– Support Contracts
– Standard vs. VoIP vs. VoIP-enabled
• Wiring - converting from analog to VoIP
• Voicemail
May 17-19, 2006 40
Technology in the Hotel Room of the Future
Energy Management - Heating Up
• Basic - motion detection only– Guest still or in bathroom may result in setback
• Standard - motion detection with door monitor
• Advanced – adds central control – Further setback – unrented vs. rented & vacant
• Humidity Control– Turns ON AC in vacant rooms with high humidity conditions
to prevent mold problems
May 17-19, 2006 41
Technology in the Hotel Room of the Future
Listening in Peace & Quiet• Home audio often includes surround sound as does HDTV• Hotel needs to be concerned with volume – no subwoofer!• Virtual surround sound or simply high quality audio with Personal Audio
Device connection, excellent compromise• Hotel wake-up alarm - resets each day• Future Content
– Internet radio– HD radio– Satellite radio
• Main Audio Device options - standalone, TV, clock radio• Remember to K.I.S.S. with remote controls
May 17-19, 2006 42
Technology in the Hotel Room of the Future
Other Technology
• Printing capability– Primarily B&W for boarding passes,directions,etc.
– Color nice for business properties
• Just to think about for the future– Loaner Laptops
– USB memory and other peripheral device sales
– Technology conceirge for business and upscale properties
May 17-19, 2006 43
Technology in the Hotel Room of the Future
Guest Services - Making Everyone Happy
Technology Enhances Guest Communications– VoIP Phones
– Computer, Hotel Provided or Walled Garden
– Specialized device – Energy Management
– In-room Data Needs• Task Management Software - HotelExpert, Espresso – Receive,
Resolve, Track Guest Issues• Room Service• Emergency information• Marketing and Hotel Information
May 17-19, 2006 44
Technology in the Hotel Room of the Future
Hotel Room of the FutureQ & A
Chris HartmannManaging Director
HVS Technology [email protected]
Please e-mail me for a copy of the presentation