technology: mobile remote deposit capture and the financially underserved
TRANSCRIPT
MOBIL
E RDC A
ND
THE
FINANCIA
LLY U
NDERSER
VED
CH
RI S
TO
PH
ER
EB
BE
RT
| EV
P &
CI O
| CA
CH
ET
FI N
AN
CI A
L
11/13-14
/2012
AGENDA• Cachet Financial Solutions
• The Financially Underserved
• Prepaid Cards
• Mobile Remote Deposit
• Solutions
• Future of Mobile RDC
• Q & A
2© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D .
11/13-14
/2012
WHO IS CACHET FINANCIAL SOLUTIONS?
Focused on Remote Deposit Capture solutions, including: Patent-pending Mac solution Mobile, PC, and Flatbed Scanner applications Patent-pending mobile interface flow for loading to prepaid cards
Developed CheckReview™, a proprietary, patent-pending application for real-time image verification of remotely deposited check images
Management team with extensive experience and knowledge of banking industry and financial technology
Headquartered in Minnesota with satellite offices around the country
CACHET IS A LEADING FINANCIAL TECHNOLOGY COMPANY THAT SPECIALIZES
IN THE DESIGN, DEVELOPMENT, AND DEPLOYMENT OF
REMOTE DEPOSIT CAPTURE (RDC) SOLUTIONS.
3© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D .
WHO A
RE TH
E
FINANCIA
LLY
UNDERSER
VED?
AN
D W
HY D
O T
HE Y M
AT T E R?
THE UNBANKED/UNDERB
ANKED ARE A VARIED AND COMPLEX
MARKET, REPRESENTING
DIFFERENT RACES, INCOME
LEVELS, AND AGES.
11/13-14
/2012
US HOUSEHOLD STATISTICS
5
Source: 2011 FDIC National Survey of Unbanked and Underbanked Households, 9/2012.
8.2%
20.1%
2.9%68.8%
Banking Status of US Households (percent)
Unbanked UnderbankedStatus Unknown Fully Banked
Overall, at least 28.3% of US households are either unbanked or underbanked
Since 2009, approximately 820,000 more households have become unbanked
Almost 70 million adults reside in unbanked or underbanked households
Unemployment and underemployment have placed millions of Americans in precarious financial positions, leaving them unable to absorb overdraft charges or minimum-balance fees
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D .
11/13-14
/2012
Do not have enough money
Do not need or want an account
Can't open an account
Don't like/trust banks
Bank fees/balance requirements are too high
Banks do not have convenient hours/locations
Banks do not offer needed products/services
0% 5% 10% 15% 20% 25% 30% 35%
Never-Banked Previously Banked
WHY DON’T THEY HAVE ACCOUNTS?Comparison of reasons why Never-Banked and Previously Banked households do not have a bank account.
6
Source: 2011 FDIC National Survey of Unbanked and Underbanked Households, 9/2012.
11/13-14
/2012
UNDERBANKED HOUSEHOLDS STATISTICS
Race & Ethnic-ity
White HispanicBlack Other
Age
15-24 25-34 35-4445-54 55-64 65+
Education
No High School DegreeHigh School DegreeSome CollegeCollege Degree
The demographic make up of unbanked households shows proportions that are very similar to the fully banked market
Source: 2011 FDIC National Survey of Unbanked and Underbanked Households, 9/2012.
7© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D .
11/13-14
/2012
CONSUMER PROFILESTr
ad
itio
nal
• Construction worker
• No previous banking experience
• New to Country
• Only uses alternative financial services
New
ly
Un
ders
erv
ed
• Retired, currently working at department store to make money
• Husband recently laid off
• Small savings, can’t afford banking fees, and has switched to alternative financial services
Gen
era
tion
Y
• Young professional, with career advancement potential
• Doesn’t trust banks and/or doesn’t have a relationship
• Wants more control over money management
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . 8
11/13-14
/2012
WHY DEVELOP PRODUCTS FOR THE FINANCIALLY UNDERSERVED?The underserved population is very large, growing and has at least $1.1 Trillion of purchasing power.
Many of the underserved are potential customers-for-life. A significant segment of underserved individuals, such as students and immigrants,
are actively seeking to build their credit profiles. If serviced with care, it is likely that these consumers will remain loyal to the issuer of their first credit product.
Alternative data sources now exist to assess creditworthiness of the underserved. Many of these consumers may have sufficient income and other characteristics to
be considered highly creditworthy, access to alternative data, a combination of public records and non-traditional consumer information, can be used to accurately predict creditworthiness and identify attractive underserved consumers.
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D .
The Underbanked Consumer – Growth Opportunity for Lenders: Jeffrey Feinstein, LexisNexis, 2010
9
WHAT
ARE
PREPAID
CARDS?
WH
AT AR
E TH
E I R A
DVA
NTA
GE S ?
11/13-14
/2012
WHAT IS A PREPAID CARD?
IT LOOKS LIKE A CREDIT CARD AND SPENDS LIKE A DEBIT CARD. BUT A RELOADABLE PREPAID CARD IS IN A CLASS BY ITSELF.
Often confused with reloadable retailer gift cards, prepaid cards are meant for long-term use, and can be used anywhere traditional credit/debit cards are accepted (including online and paying bills)
Primary difference is that the funds on the card are pre-paid
Many cards allow consumers to take cash out at ATMs.
Cards offer the same general fraud and loss protections as any credit or debit card
11© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D .
Network Branded and Prepaid Card Association, www.nbpca.com, 2012
11/13-14
/2012
GROWTH OF PREPAID CARDSTotal value of prepaid card opportunity is expected to
quadruple by 2017
Prepaid cards are the fastest growing segment in payments
Prepaid cards appeal to all underserved consumers, particularly among those who could, but chose not to bank
A 2012 report from research firm Aite Group found: 33% of prepaid users have incomes above $45,000 While 15% earned more than $70,000. More than one-third have college degrees.
Annual percentage growth of dollars loaded on prepaid cards:
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D .
Mercator Advisory Group, Mercator Report on Prepaid Market Forecasts, November 2011, and Boston Consulting Group
12
11/13-14
/2012
BENEFITS OF PREPAID CARDS
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D .
Network Branded and Prepaid Card Association, www.nbpca.com, 2012
• Allows the financially underserved access to increasingly card-based economy and provides an improved sense of control and empowerment.
Opening Doors to Economic Participation.
• Serve as a tool with which to more effectively budget spending.
• Avoid the risk of over-spending or overdraft
Financial Responsibility.
• Businesses use to deliver payroll, provide and track health benefits and as a reward or incentive to employees and customers.
• Governments use to deliver benefits and disperse disaster relief funds
Cost-Effective Convenience
• Network branded prepaid cards are issued by regulated financial institutions, complying with federal regulations from the Federal Reserve Board, and the United States Treasury, among other regulators.
Alternative to Credit or Cash
13
WHAT
IS
MOBIL
E RDC?
( RE M
OT E D
E P OS I T
CA
P T UR
E )
11/13-14
/2012
HOW MOBILE REMOTE DEPOSIT WORKS
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . 15
11/13-14
/2012
HOW IT WORKS
Sign on
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . #
Choose Load
11/13-14
/2012
HOW IT WORKS
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . #
Load Screen Enter Amount
11/13-14
/2012
HOW IT WORKS
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . #
Take Front Image Take Back Image
11/13-14
/2012
HOW IT WORKS
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . #
Accept Fees Upload Successful
11/13-14
/2012
RISKS OF MOBILE RDC
Transaction Risks
• Counterfeit Checks
• Multiple Presentment
• NSF Returns• Operator
Errors• Image
Usability Issues
• Kiting (Float)
Operational Risks
• Data security• Check Data• Personal
Information• Technology
• Device malfunctions
• System hacks
Legal Risks
• Bank Secrecy Act
• Customer Agreements
• Check 21 Regulations
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . 20
11/13-14
/2012
RISK MITIGATION
Deposit Review and
Approval
Risk Parameters
& Base Rates
Endorsements
Duplicate Detection
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . #
11/13-14
/2012
SECURITY FEATURES COMBAT RISK AT MULTIPLE LEVELS
Handset
Security
Internet
Sessions
Data Center Securit
y
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . 22
11/13-14
/2012
TECHNOLOGY TOOLS PROVIDE SECURITY
Secure Application
•No data stored on device
Secure Internet
Transmissions
Encryption of Data & Images
Multifactor Authenticati
on
Secure Sign On
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . 23
11/13-14
/2012
The inconvenience and cost of accessing multiple outlets or providers for everyday financial services such as bill pay, remittance and deposits will incent these consumers to adopt an aggregated service.
Presumes that cost structure will be competitive across multiple products.
The target market under consideration tend to use mobile phones rather than personal computers to access the internet.
It is not clear if general population’s concern about using mobile phones to manage financial transactions translates into this segment.
WHY MOBILE PAYMENT SYSTEMS MAKE SENSE FOR THE UNBANKED MARKET
Mercator Advisory Group 2011
24© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D .
11/13-14
/2012
Keep it Simple
Fewer Checks & Balances
Segregation of Duties
Less Sophisticati
on of Business
MOBILE FOR SMALL BUSINESSES
Mercator Advisory Group 2011
25© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D .
11/13-14
/2012
MOBILE USAGE IS UBIQUITOUS
26
90% of phones
sold in Q1 2012 were
web-enabled
It’s expected that by 2012,
smartphones will out number
PCs
Half of U.S. Adults will
adopt mobile
banking by 2012
CTIA and Alix Partners, 2011
11/13-14
/2012
MOBILE RDC BENEFITS
Security• The number one reason for adoption is urgency to deposit
checks for safekeeping
Convenience• The number two reason for adoption is urgency to
deposit checks for quicker fund access
Ease of Use• The number Three reason for adoption is for the ease of use
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D .
Alix Partners
1
2
3
27
MOBIL
E RDC
&
PREPAID
SOLUTI
ONS
US E C
AS E S &
BE N
E F I TS
11/13-14
/2012
MOBILE RDC REVOLUTIONIZES PREPAID CARDS“[MOBILE RDC] HELPS MORPH ONE OF THE MORE TIME CONSUMING AND CLUNKY ASPECTS OF THE PREPAID CARD INTO THE NEXT GENERATION, WHERE THE PREPAID CARD BECOMES SUBSTANTIALLY EASIER TO RELOAD.
IT’S ONE OF THE MOST EXCITING THINGS I’VE SEEN IN PREPAID.
IT CAN CHANGE PEOPLE’S LIVES...”
Judith Rinearson, Partner at Bryan Cave LLP
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . 29
11/13-14
/2012
PUTTING IT TOGETHER
Mobile Usage is
Ubiquitous
Demand for Mobile Financial
Services is High
Prepaid Card
Benefits are
Understood
Strong Solution
for Financially Underserv
ed
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . #
The combination of Mobile RDC and Prepaid cards provides a solution for the financially underserved that provides:
Financial power and stability with increased ability to save and manage money
Safety and security in depositing check funds Faster access to funds Convenience and time savings
11/13-14
/2012
MOBILE RDC TO PREPAID CARDS SOLUTIONS
Potential Providers
• Banks & Credit Unions
• Prepaid Card Programs
• Check Cashers• Mobile Wallet
Providers• Telecom Providers• Online Financial
Service Providers
Solution Features
• Integration into existing mobile applications
• Check guarantee programs; providing instant good funds
• Ability for customers to load prepaid card retail locations/ATMs
Benefits for Provider
• Expands customer base without adding locations
• Taps a new market segment
• Creates loyalty with customers
• Ability to cross sell more services
• Customers are willing to pay for mobile financial services
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D . #
THE
FUTU
RE OF
MOBIL
E RDC
HO
W W
E G
OT H
ER
E,
WH
ER
E I
S I
T GO
I NG
?
#
11/13-14
/2012
EVOLUTION OF MOBILE FINANCIAL SERVICES
Mobile
Wallet
• PoS Payments• Offers & Coupons• Loyalty & Rewards
Mobile Paymen
ts
• Bill Payment• Check Capture• eBills & Invoices• P2P transfers• Group Collections
Mobile Banking
• Balances• Transaction History• Information
Services• Transfers• Alerts
33
American Bankers Association
© 2 0 1 2 M O B C O N ─ W H E R E M O B I L E M I N D S C O N N E C T . A L L R I G H T S R E S E R V E D .
KEY T
AKE-
AWAY
S
WH
AT WE ’ V
E LE A
RN
E D
1. The underserved represent a varied market, with purchasing potential
2. Prepaid cards provide this segment with a way to enter the financial market and manage money
3. The Mobile RDC to Prepaid Card solution provides convenience for consumers, and check cashing revenue for providers
4. Mobile RDC is in high demand and provides added value to mobile wallets
QUESTI
ONS &
ANSWER
S
CH
RI S
TO
PH
ER
EB
BE
RT
| EV
P &
CI O
| CA
CH
ET
FI N
AN
CI A
L