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Technology Enabled Care Services Annie Thompson NHS England

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Page 1: Technology Enabled Care Services. Care of people with long term conditions accounts for: – 50% of all GP appointments – 64% of outpatient appointments

Technology Enabled Care Services

Annie ThompsonNHS England

Page 2: Technology Enabled Care Services. Care of people with long term conditions accounts for: – 50% of all GP appointments – 64% of outpatient appointments

• Care of people with long term conditions accounts for:

– 50% of all GP appointments– 64% of outpatient appointments– 70% of all inpatient bed days– There were 15.1m total hospital admissions in

2012/13, compared to 11.4m in 2002/03.

The challenge

Page 3: Technology Enabled Care Services. Care of people with long term conditions accounts for: – 50% of all GP appointments – 64% of outpatient appointments

Our common challenges in health and social carePublic Health Outcomes

Framework NHS Outcomes Framework Adult Social Care Outcomes Framework

Improving the wider determinants of health

Health improvement

Health protection

Healthcare public health and preventing premature mortality

Preventing people dying prematurely

Enhancing quality of life for people with long term conditions

Helping people recover from episodes of ill health or injury

Ensuring that people have a positive experience of care

Treating and caring for people in a safe environment and protecting

them from avoidable harm

Enhancing quality of life for people with care and support needs

Ensuring that people have a positive experience of care and

supportSafeguarding adults who are

vulnerable and protecting them from avoidable harm

Delaying and reducing the need for care and support

Page 4: Technology Enabled Care Services. Care of people with long term conditions accounts for: – 50% of all GP appointments – 64% of outpatient appointments

“Mobile phones have made a bigger difference to the lives of more people, more quickly than any previous technology”

…but technology alone is not the answer

The opportunity

Mindsets and beliefs

Values

Page 5: Technology Enabled Care Services. Care of people with long term conditions accounts for: – 50% of all GP appointments – 64% of outpatient appointments

• Working collaboratively with stakeholders from industry, the NHS, social care, housing, the third sector, commissioners and providers, we have identified the issues and barriers to the wider adoption of technology enabled care services, highlighted the following four key areas as levers for change:

• commissioning • procurement • measurement and metrics • information governance

Technology enabled care services programme

Page 6: Technology Enabled Care Services. Care of people with long term conditions accounts for: – 50% of all GP appointments – 64% of outpatient appointments

“To enable the most appropriate outcome for the individual through the best use of technology to support health and care”

Vision

Page 7: Technology Enabled Care Services. Care of people with long term conditions accounts for: – 50% of all GP appointments – 64% of outpatient appointments

Technology Enabled Care Services Scope

TelehealthTelemedicine

Self care apps

Telecoaching

Telecare

Long term conditions scope

TECS now covers the whole Kaiser

triangle, including prevention

Technologies in scope

Page 8: Technology Enabled Care Services. Care of people with long term conditions accounts for: – 50% of all GP appointments – 64% of outpatient appointments

• Allow patients to access their care anywhere

• Improve patient and carer experience

• Improve prevention of long term conditions

• Improve clinical benefits

• Develop a stronger evidence base

• Work with industry to stimulate the market

Technology enabled care services - Benefits

Page 9: Technology Enabled Care Services. Care of people with long term conditions accounts for: – 50% of all GP appointments – 64% of outpatient appointments

Whose responsibility is self-care?

Implementation through:• Leadership• Ownership• Mentoring and support

Contact me at: [email protected]: 07825421985

Implementation