WRITER PORTFOLIO

Natasha Dwyer

TECHNICAL

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CONTENT

ABOUT ME

RESUME

LINKEDIN

AVATAR

SOP FOR SITE

MATIENENCE

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10

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ABOUT ME

SOFTWARES

CAMTASIA

EDUCATION B.A. ENGLISH

FOCUS:

TECHNICAL

WRITING AND

NEW MEDIA

MS POWERPOINT

AS400

MS WORD

MS OUTLOOK

PREZI

CONSTANT CONTACT

POWTOON

MS EXCEL ECLIPSE

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Social Media Specialist, 06/2014 to 10/2014 Resource for Solutions • Social Media Marketing • Content Writing • Email Blasts • Updates to site via WordPress •Guide for prospect marketing •Prezi for LinkedIn training Module

PROFESSIONAL

EXPERIENCE

Office Administrator, 12/2013 to 7/2014 Oleston Chiropractic • Incredible Client Service • Updates to SOP manual • Ledger and Billing via Eclipse software and Gateway EDI • Stats Report for each month • Social Media: Newsletters (WordPress), Blogs, E-mail Bulletin (Constant Contact)

Technical Writer (Contract), 12/2013 to 01/2014 Avatar Insurance Development of: Manuals, Video Tutorials. E-learning Modules and Training Curriculum

Office Personnel/Swim Instructor, 01/2013 to 12/2013 Seal Swim School

• Updates to social media and iclasspro servers/database • Answering questions and eliminating concerns • Upbeat and Exceptional Customer Service with a smile • Teaching people (from infancy to adults) how to swim safely, efficiently and competitively

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Resource Solutions

LinkedIn Guide

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Creating a LinkedIn Account Navigate to Linkedin.com and populate each field with required info

Your email will serve as the login to your account

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Template for Appearance

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Searching on LinkedIn

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Organizing and Scheduling Reminders

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Avatar

Insurance

User Guide

Manual Created by: Natasha Dwyer

December, 2013

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Overview Avatar’s Insurance User Guide Manual will allow successful navigation throughout the Avatar Agent software site to create or edit existing accounts. The corresponding text will appear above each figure as examples, accompanying the directions.

Table of Contents Create a New Policy ..................................................................................................................................... 3

Updates to Mortgage ................................................................................................................................. 6

Search Policies (Mortgage Change Tab) ................................................................................................... 7

Payments Online ........................................................................................................................................ 10

Type chapter title (level 3) .................................................................................................................... 6

Type chapter title (level 1) ........................................................................................................................... 4

Type chapter title (level 2) ........................................................................................................................ 5

Type chapter title (level 3) .................................................................................................................... 6

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Creating a New Policy

From the Dashboard page locate the Policy Tab on your screen.

Place cursor over Policy Tab and select Create New Quote/Bind.

Once Create New Policy is selected you will choose which product to create. For the example below HO3 (Homeowners) has been selected.

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From here you will be re-directed to the Policy Product page selected. In this screen you can begin to

input data.

The effective date will always be tomorrow’s date up to 30 days into the future.

For example: If the current date is December 5, 2013

Then the Effective From date will be 12-06-2013.

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Continue to input Applicant’s data. For address info, simply fill in the name, address and zip code to

generate the City, State and County.

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Keep in Mind

1. Transaction Type will always be Endorsement

2. Transaction Eff. From will be the days current date

3. Notes are optional; however, they are quite helpful

4. Always Save before closing

Always save upon closing

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USER MANUAL

__________________________

Instructions for Updating html Files and CV

Created By MSNC:

Morgan

Sophia

Natasha

Courtni

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Installing Software

Download a (free) source code editor such as:

Text Wrangler (common for Mac users)

http://www.barebones.com/products/textwrangler/download.html

Once the software has been downloaded and you have clicked run, you will have

the appropriate software to open saved files.

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Editing in Text Wrangler

The files can be located by opening Text Wrangler and then hitting command + O on your keyboard to bring up the dialogue box

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2. Below are a few tags and what they mean. Most of the updating will be done in

the text proceeded and closed by a ‘p’ tag <p>

Tags Job of Tags

<p></p> Indicates paragraphs or sections of text

<h1></h1> * up to 6 <h1> Increasing number means decreasing heading text size

<body> </body> In order for text to show up must appear between body

tags

<div “class”> </div> Indicates how text will be formatted on the screen

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Note:

After clicking copy, navigate to your text wrangler, insert as pictured in the

highlighted red box below by keying command + V

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After you have pasted the code from SCRIBD remember to hit command +S to

save the document.

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