technical value

8/13/2019 Technical Value

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Microsoft Business Intelligence

Bruno Aziza

Product ManagerOffice Business [email protected]

Joey FittsBDMSI PartnersOffice Business Applications

[email protected]
mailto:[email protected]:[email protected]:[email protected]:[email protected]


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What is Business Intelligence

MonitoringDashboards, scorecards and alerts

AnalyzingDrill down, exception reports, root-

cause analysis, multidimensional

analysis

ReportingDetailed operational data

Sharing standardized reports

PlanningCreate plans, models and scenarios, which are then fed back into the monitoring

layer and encoded as targets and thresholds.

No matter where you start, you should be able to move up and down layers seamlesslywithout awkwardcontext shifts to gather insights, take action and optimize performance - TDWI

A broad category of applications and technologies for gathering, storing, analyzing, sharing andprovidingaccessto datato help enterprise users make better business decisions- Gartner

?


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You cant managewhat you

cant measure. You cant

measure what you cant

descr ibe

Robert Kaplan and David Norton

Authors of The Balanced Scorecard

Drive Corporate PerformanceGiving a purpose to business intelligence


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Customer optionsSpreadmarts?Unmanagedmultiple versions of the truth.

IT-driven scorecards and dashboards?Technically sanelack of businesscontext.

Analysis paralysis?Time spent analyzing, little acting on relevantinformation.

Misaligned business architectureLacks alignment of strategy to actions and results inpoor adoption, productivityand retention


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Customer Solutions

ManagedFew in number

Easy to understand

RelevantOwned

Actionable

StandardizedContext-driven

Predictive

AlignedBalanced and linked

Transformative

Spreadmarts or IT-driven scorecards or

Analysis paralysis or Misaligned business architecture or


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Comprehensive and integrated BI offering

Widespread delivery of intelligence through Microsoft Office

Enterprise-grade and affordable

Microsoft Business Intelligence Vision

Microsoft Business Intelligence is a complete offeringthat enables all decision makers

to drive increased business performance.


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Portal(SharePoint)

End user tools Business Intelligence Platform

Data Warehouse

Integrate Analyze Report

End-user Analysis(Excel)

TechnicalLayer

End-userTools



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Portal

(SharePoint)

End-user Analysis(Excel)

End-user

Tools

BusinessLayer

Corporate Performance Management(Business Scorecard Manager and Biz#)

Data Warehouse(SQL Server)

Integrate Analyze ReportTechnical

Layer


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Business Scorecard Manager

Launched on 10/24/2005.

Certifiedby Norton and Kaplans Balanced Scorecard Collaborative.

BSM deployments cost between 20-50%the cost of the average BIcompetitor deployments.

Generally available todayvia your MSDN downloads.

The Microsoft foundationfor ubiquitous BIis now in place.

AMR research

Click here for AMR report
http://www.microsoft.com/downloads/details.aspx?familyid=D1E22BC1-045A-4AF0-A5DE-F6646E9A61E1&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=D1E22BC1-045A-4AF0-A5DE-F6646E9A61E1&displaylang=en


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What is Business Scorecard Manager

BSM Client

Scorecards

Dashboards

Reports

Context analysis

Rich filtering

Collaboration

Workflows

Application

Metadata

Business

Logic

BSM Server

XML, Excel,TIFF, PDF

IM, Email,

Calendar

Online/Offline

SQL reports

Build Consume and Integrate

SharePoint

Oracle

Local DBs

Unstructured

Data sources

Spreadsheets

SQLServer

Access

Security

Office

applications
http://www2.ubu.es/eps/Hora/HORARIOS_AT_(05-06).xls


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Customer success


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CustomerResults/Benefits

SolutionCustomerChallenge

Empower metrics ownersto know and act on their

business.

Simplify collaborate,

knowledge sharingandresolution of business issueswithin one application.

Protect business ownersvia enterprise-wide andflexible BI platform.

Enterprise BI vision

Enterprise Class software andhardware

Rapid Development of BIsolutions

Ease of integration with 3rdparty tools and workflow andportals

Enterprise Class Toolset Business Scorecard Manager 2005 Microsoft Office 2003 SQL Server Analysis Services 2005

SQL Server Reporting Services 2005 Microsoft SharePoint Portal Server Windows Server 2003

Provide alignmentbetweencorporate goals andemployees actionsthrough

the enterprise.Create an ownership cultureby providing visibilityat theright level and givinginformation workers with thetools to drive their businessefficiently.

Drive productivitythroughout the organization

and measure corporatecompetitive advantage.

Microsoft IT

Click here for case study

Scorecarding offers true visibility into employee accountability and actions. Managers and our CIO can see problemsand successes in real-time, just as our employees can.. - Daniel Rubiolo Mendoza, Operations Manager, MSIT
https://members.microsoft.com/customerevidence/search/EvidenceDetails.aspx?EvidenceID=13645&LanguageID=1&PFT=Microsoft%20Office&TaxID=18942https://members.microsoft.com/customerevidence/search/EvidenceDetails.aspx?EvidenceID=13645&LanguageID=1&PFT=Microsoft%20Office&TaxID=18942


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MSIT screenshot

Internal only


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Align strategic goals with

actions and empowermetrics

owners to pro-actively impacttheir business.

Build a performance

framework which allows theemployees to deliver on goalsshort and long term.

Empower business ownersthrough and integrated andflexible BI solution.

Enterprise BI vision Enterprise Class software and

hardware

Rapid Development of BI solutions Ease of integration with 3rd party

tools and workflow and portals

Enterprise Class Toolset Microsoft Office Business Scorecard

Manager 2005 Microsoft SQL Server 2000 and 2005 Microsoft Office SharePoint Portal

Server 2003 Microsoft Office Suite 2003

Microsoft SQL Server Analysis andReporting Services

Providepro-active insightsto business users so they candrive performance efficientlythrough the enterprise.

Integrate corporateperformance in the daily lifeof business usersso that, byembracing scorecarding theycan drive the companysperformance.

Driveproductivitythroughout the organization

and measure corporatecompetitive advantage.

Premier Bankcard


This solution presents all users with one version of the truth. And what's even more important is that, with a singleversion of the truth, youve got everyone in the organization working towards a common goal. - Ron Van Zanten,Business Intelligence Officer, PREMIER Bankcard
https://members.microsoft.com/customerevidence/search/EvidenceDetails.aspx?EvidenceID=13651&LanguageID=1&PFT=Microsoft%20Office%202003&TaxID=20153https://members.microsoft.com/customerevidence/search/EvidenceDetails.aspx?EvidenceID=13651&LanguageID=1&PFT=Microsoft%20Office%202003&TaxID=20153


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Measure and improve key

strategic goals and drivecross-company initiatives

based on one common versionof the truth.

Improve corporate agility and

competitive advantage byproviding aligned andactionable insight to relevantdecision makers.

Empower business ownersto

take action through integratedand powerful end-userapplications.

Focus on the right metricsfor customer satisfaction,acquisition and retention inorder to drive corporateperformance with the rightinitiatives.

Empower line of businessmanagers to make fasterdecisions by providing themwith pro-active and alignedbusiness insights.

Build a solution on a flexible

and scalable BI platform andlower change managementcost and time.

Expedia


We wanted the right peopleto see problems immediatelyso they could rectify them before they became a hugeliability.Laura Gibbons, Manager/Black Belt, Customer Satisfaction & Six Sigma , Expedia, Inc


hardware






https://members.microsoft.com/customerevidence/search/EvidenceDetails.aspx?EvidenceID=13537&LanguageID=1&PFT=Microsoft%20Office&TaxID=18942https://members.microsoft.com/customerevidence/search/EvidenceDetails.aspx?EvidenceID=13537&LanguageID=1&PFT=Microsoft%20Office&TaxID=18942


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Need for an integratedscorecarding applicationthat would address the needsof multiple user typesthroughout a very distributedenvironment.

Deployment required asophisticated yet flexible BIsolutionthat would adapt tocorporate business practices.

Build a solution on a reliableand scalable BI platform

while lowering changemanagement cost and time.

Skanska U.S.A.


The challenge is that our organization is very mobile, very virtual and you never know where people are going to beonline or offline- Allen Emerick, Director of IT, Applications and Integration, Skanska USA


hardware







Performance management

became part of the company

DNA by integrating scorecards

in employees daily routine.

Alignment between strategic

goals andthe companysdistributed employeesobjectives.

Democratization of

performance management

making insight pervasivelyavailable through officeapplications.
https://members.microsoft.com/customerevidence/search/EvidenceDetails.aspx?EvidenceID=13652&LanguageID=1&PFT=Microsoft%20Office%202003&TaxID=20153https://members.microsoft.com/customerevidence/search/EvidenceDetails.aspx?EvidenceID=13652&LanguageID=1&PFT=Microsoft%20Office%202003&TaxID=20153


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Development Bank of Southern Africa


Click here for the video

We see our automated scorecarding solution as being a critical communication tool for our strategy. Everyone gets aconsistent view of the organization. And just as importantly, this consistent view will tie scorecarding results to relevantdocuments such as policy papers or PowerPoint presentations. Dave Evans - DBSA senior strategic planner.


hardware Rapid Development of BI solutions Ease of integration with 3rd party



Manager 2005 Microsoft SQL Server 2005 Microsoft Office SharePoint Portal



Performance management

made easy by aligning multiple

workflows and informationsharing initiatives into acommon set of scorecards.

Create a dynamic

performance management

culture whereby employeesimprove their business by pro-actively driving scorecards

results.

Communicate corporatestrategicgoalsusingconsistent and actionablemetrics all employees could

relate to.

Drive user adoption byturning metrics into actionsand making performancemanagement tasks part oftheir daily life.

Deploy a solution on ascalable and reliableplatformwhich could supporta wide array of informationanalysis requirements.
https://members.microsoft.com/customerevidence/search/EvidenceDetails.aspx?EvidenceID=13538&LanguageID=1&PFT=Microsoft%20Office%202003&TaxID=20153http://members.microsoft.com/CustomerEvidence/Common/FileOpen.aspx?FileName=24780_DBSA.wvxhttp://members.microsoft.com/CustomerEvidence/Common/FileOpen.aspx?FileName=24780_DBSA.wvxhttps://members.microsoft.com/customerevidence/search/EvidenceDetails.aspx?EvidenceID=13538&LanguageID=1&PFT=Microsoft%20Office%202003&TaxID=20153


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External Resources

Training Kit

Introduction

BSM Builder Fundamentals

BSM Builder Advanced

Report Views

Scorecard ViewsDeploying Scorecards to SharePoint SQL Reporting Services

BSM Server & Security

Extensibility

Intro BSM demo

Customer Case Studies

Customer Video

Press CoverageAnalyst Research

Data Sheets

Technical Whitepapers

Business Whitepapers

Deployment considerations

Click-by-click installation guide

Business Scorecard Manager 2005 website @ http://www.microsoft.com/office/bsm
http://www.msreadiness.com/WS_abstract.asp?eid=15003442http://www.msreadiness.com/WS_abstract.asp?eid=15003445http://www.msreadiness.com/WS_abstract.asp?eid=15003447http://www.msreadiness.com/WS_abstract.asp?eid=15003449http://www.msreadiness.com/WS_abstract.asp?eid=15003451http://www.msreadiness.com/WS_abstract.asp?eid=15003453http://www.msreadiness.com/WS_abstract.asp?eid=15003455http://www.msreadiness.com/WS_abstract.asp?eid=15003456http://download.microsoft.com/download/5/3/9/53964e2f-c79e-44bf-b434-c7c479bdf6ef/main2.htmlhttp://office.microsoft.com/en-us/FX012225041033.aspxhttp://office.microsoft.com/en-us/FX012225041033.aspxhttp://office.microsoft.com/search/redir.aspx?AssetID=XT012233391033&Origin=HH101065421033http://office.microsoft.com/search/redir.aspx?AssetID=XT012233391033&Origin=HH101065421033http://www.microsoft.com/presspass/press/2005/oct05/10-23BiLaunchPR.mspxhttp://www.microsoft.com/presspass/press/2005/oct05/10-23BiLaunchPR.mspxhttp://www.microsoft.com/downloads/details.aspx?familyid=D1E22BC1-045A-4AF0-A5DE-F6646E9A61E1&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=D1E22BC1-045A-4AF0-A5DE-F6646E9A61E1&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=379F488F-C60F-40CE-8416-96FC7B3CDF3A&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=379F488F-C60F-40CE-8416-96FC7B3CDF3A&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=D5D1B0F9-99E1-44FF-9640-96A716098F8E&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=D5D1B0F9-99E1-44FF-9640-96A716098F8E&displaylang=enhttp://office.microsoft.com/en-us/FX012225041033.aspxhttp://office.microsoft.com/en-us/FX012225041033.aspxhttp://www.microsoft.com/downloads/details.aspx?familyid=6B4C74E4-94A9-456C-8699-F5628F2D0D30&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=6B4C74E4-94A9-456C-8699-F5628F2D0D30&displaylang=enhttp://office.microsoft.com/en-us/assistance/HA101056881033.aspxhttp://office.microsoft.com/en-us/assistance/HA101056881033.aspxhttp://www.microsoft.com/office/bsmhttp://www.microsoft.com/office/bsmhttp://office.microsoft.com/en-us/assistance/HA101056881033.aspxhttp://office.microsoft.com/en-us/assistance/HA101056881033.aspxhttp://office.microsoft.com/en-us/assistance/HA101056881033.aspxhttp://office.microsoft.com/en-us/assistance/HA101056881033.aspxhttp://office.microsoft.com/en-us/assistance/HA101056881033.aspxhttp://office.microsoft.com/en-us/assistance/HA101056881033.aspxhttp://www.microsoft.com/downloads/details.aspx?familyid=6B4C74E4-94A9-456C-8699-F5628F2D0D30&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=6B4C74E4-94A9-456C-8699-F5628F2D0D30&displaylang=enhttp://office.microsoft.com/en-us/FX012225041033.aspxhttp://office.microsoft.com/en-us/FX012225041033.aspxhttp://www.microsoft.com/downloads/details.aspx?familyid=D5D1B0F9-99E1-44FF-9640-96A716098F8E&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=D5D1B0F9-99E1-44FF-9640-96A716098F8E&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=379F488F-C60F-40CE-8416-96FC7B3CDF3A&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=379F488F-C60F-40CE-8416-96FC7B3CDF3A&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=D1E22BC1-045A-4AF0-A5DE-F6646E9A61E1&displaylang=enhttp://www.microsoft.com/downloads/details.aspx?familyid=D1E22BC1-045A-4AF0-A5DE-F6646E9A61E1&displaylang=enhttp://www.microsoft.com/presspass/press/2005/oct05/10-23BiLaunchPR.mspxhttp://www.microsoft.com/presspass/press/2005/oct05/10-23BiLaunchPR.mspxhttp://office.microsoft.com/search/redir.aspx?AssetID=XT012233391033&Origin=HH101065421033http://office.microsoft.com/search/redir.aspx?AssetID=XT012233391033&Origin=HH101065421033http://office.microsoft.com/en-us/FX012225041033.aspxhttp://office.microsoft.com/en-us/FX012225041033.aspxhttp://download.microsoft.com/download/5/3/9/53964e2f-c79e-44bf-b434-c7c479bdf6ef/main2.htmlhttp://www.msreadiness.com/WS_abstract.asp?eid=15003456http://www.msreadiness.com/WS_abstract.asp?eid=15003455http://www.msreadiness.com/WS_abstract.asp?eid=15003453http://www.msreadiness.com/WS_abstract.asp?eid=15003451http://www.msreadiness.com/WS_abstract.asp?eid=15003449http://www.msreadiness.com/WS_abstract.asp?eid=15003447http://www.msreadiness.com/WS_abstract.asp?eid=15003445http://www.msreadiness.com/WS_abstract.asp?eid=15003442


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Demo


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Additional slides


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Scorecards are:

Expression and visualization of a

strategy

Entry point to analysis for mostbusiness users

Reduces the risk of providing rawdata or data in large volumes

Microsoft Scorecards are:

Portable

Re-usable

Flexible, Easy to use Integrated

Scorecards


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Scorecards vs. KPIsIndicators by themselves dont tell you how to win the race

Can you tell me if you will win the race if:

You can tell how much gas you have?

You can tell how fast you are going?

You tell how far you have to go?

Its the combinationof the answers to these questions that will allow you to answerthe original question.

The individualanswers are kpis.

The combinationof the answers is the scorecard.

Gas gauge

Speedometer

Mileagecounter


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KPIs are everywhereWin by balancing perspectives and maximizing corporate impact.

Revenue

Margins

SpendRetain

customers

Acquire

customers

Satisfy

customers

Scorecards need to be:

Easy to understand and relevant (contextual and actionable)

Easy to communicate (portable and re-usable)

Aligned and owned (managed and auditable)


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We give customers choices

Hotmail Outlook Express Outlook Pro

Send and receive email Yes Yes Yes

Manage contacts Yes Yes Yes

Manage calendaractivities

Yes Yes Yes

If you customer needs to do email today, they could chose any of the following solutions

Does it mean, they will use Hotmail for everything? No

Does it mean you should try and sell Hotmail for everything? Maybe the choice depends on two things:

what the customer needs

what are core product strengths can best address the customer needs.


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Build, Consume, Manage

BSM SPS SQL Server Excel

BuildOffline/Online building capability

Reusable kpi definitions

Scorecard built by business users

Ability to write back kpi definitions to SQL 2005

High Low Low High

ConsumeOffline/Online end-user experience

Aligned view of business thru strategy maps

Every Kpis is owned by individual or group

Context-driven kpis, scorecards and annotations

High Medium Low High

Manage and AdministrateVersioning of kpi, targets, scorecards, indicators

Global audit reporting capabilities

Allow business users to revert to previous versions

Column, cell, row data and metadata value alerting

High Low High Low

If you customer needs to do email today, they could chose any of the following solutions


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Data Warehouse

(SQL RDBMS)

Integrate(SSIS)

Analyze(SSAS)

Report(SSRS)

End usertools

Business

Platform

PersonalAnalytics

(Excel)

Portals(SharePoint)

Report(SSRS)

Technical

Platform

Corporate Performance Management

(Business Scorecard Manager)


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Pricing Info

Production Licenses Prices Comments

Business Scorecard Manager2005 CAL

$175 per device or per user A CAL is required for every user or devicethat accesses the server.

Business Scorecard Manager2005 Server License

$4,999 US per server Each server on which Business ScorecardManager 2005 is deployed requires alicense

Business Scorecard Manager2005 External Connector License

$30,000 US per server The External Connector License enablesan unlimited number of non-employees to

access Business Scorecard Manager 2005without any technical limitations orrestrictions. This license may be obtainedfor every server that provides services tonon-employees. A non-employee is aperson who is not an employee, or similarpersonnel of the company or its aff iliates,not any individual to whom you providehosted services using the server software.

External links

BSM pricing information

Volume Licensing
http://office.microsoft.com/en-us/assistance/HA100621061033.aspxhttp://www.microsoft.com/licensing/default.mspxhttp://www.microsoft.com/licensing/default.mspxhttp://office.microsoft.com/en-us/assistance/HA100621061033.aspx

technical value

Documents