technical training. table of contents loadxtreme how to enroll a technouser how to access loadxtreme...
TRANSCRIPT
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Technical Training
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Table of contents•LoadXtreme
How to enroll a TechnoUserHow to access Loadxtreme and how it worksSMS commandsHow to replenish loadwalletCommon problems
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All access All for you!!
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Online Enrollmentof Access Card
SMS Enrollmentof Access Card
2 Ways to Enroll
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Online Enrollmentof Access Card
www.loadxtreme.ph
“The most advisable browser for LoadXtreme web site”
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Online Enrollment of Access Cards
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Online Enrollment of Access Cards
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Online Enrollment of Access Cards
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Online Enrollment of Access Cards
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SMS Enrollmentof Access Card
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SMS Enrollment of Access Card
Step 1
• LX REG <LXID#> <SAC> <Birth Date> <Telco> <Full Name>
Ex. LX REG 5401234567 1601234567 12-01-1970 GLOBE Juan dela Cruz
Send it to the Gateways found in the LX Quick Guide
Step 2
• LX CHGADDR <LXID#> <PIK#> <Complete Address>
Ex. LX CHGADDR 5401234567 123456 1906 Galleria Corp Center Ortigas
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How to Access LoadXtreme
Mobile Phone Web
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Connectivity
How LoadXtreme Works
•Using Your Mobile Phone
To: 09215500078
LX: Customer 09285558888 successfully loaded with S30X. Trans. Ref. No. 123456. Bal.: 580.00
LX LOAD 5812345678 112233S30X 092855588881 New Message
fromLoadXtreme
Customer
Telco
Account ID is Valid
PIK is Valid LoadWallet
Balance is sufficient
LOADED!
From: LoadXtreme
Your ID Number and PIK
Send to Your Assigned Gateway
Customer Mobile Phone Number
Product Code
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How LoadXtreme Works
•Online Loading (www.loadxtreme.ph)
5812345678 ●●●●●●ID NumberYour PIK (PersonalIdentification Key
09285558888
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Outstanding Features
•Real time web reports
•Cellphone ACL “Access Control List”
•Host IP ACL “Internet Protocol Access Contact List”
•List TechnoUsers
•GRO Earnings
•etc...
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SMS Commands
To Sell Load:
•LX LOAD <LXID#> <PIK#> <Product Code> <Customer Cellphone#
Ex: LX LOAD 5431234567 123456 G50x 0915678900
•LX OTA LXID#/PIK#/TELCO/Amount/Customer Cellphone #
Ex: LX OTA 5431234567/123456/GLOBE/40/0915678900
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SMS Commands
To Transfer Loadwallet:
•LX TRANSFER <TECHNOPRENEUR ID> <PIK#> <LXLOAD> <Amount> <TechnoUser ID#> <Technouser Cellphone #>
Ex: LX TRANSFER 5431234567 123456 LXLOAD 500 6234567890 0915789100
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SMS CommandsTo Check Balance:
• LX BAL <LXID#> <PIK#>
LX BAL 5401234567 123456
To Change Address:
• LX CHGADDR <LXID#> <PIK#> <Complete Address>
Ex. LX CHGADDR 5401234567 123456 Unit 1906 Galleria Corp. Center Ortigas
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SMS Commands
To Change PIK:
• LX CHGPIK <LXID#> <PIK#> <New PIK#>
LX CHGPIK 5401234567 123456 456789
• Go to www.loadxtreme.ph
To Change Cellphone:
• LX NEWCEL <LXID#> <PIK#> <New CP#>
LX NEWCEL 5401234567 123456 09201234567
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Gateway
0928 522 08150928 522 07720999 528 17570999 528 17580999 528 17590999 528 17600918 946 79570918 946 79580918 946 79590918 946 79600918 946 79610939 885 30000939 896 7066
0917 545 84250917 545 84260917 545 80570917 552 26150917 552 26160917 552 2618
0922 858 75140922 858 75150922 858 75160922 851 16530922 999 5555
“GATEWAY”
Loadxtreme system platform that will processthe commands you send.
It is also responsible on communicating with the TELCO’s computer system.
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How to Replenish LoadWallet
FOR DETAILED STEP PLEASE REFER TO YOUR QUICK GUIDE
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How to Replenish LoadWallet
• Reload LoadXtreme via SMS Auto-Debit (Same-Day)
• Enroll your CA/SA
• Send SMS Request
• Your enrolled account will be debited automatically
• LX BDODEBIT LX ID#/PIK#/Amount to debit
Ex. LX BDODEBIT/5401234567/123456/4000
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How to Replenish LoadWallet
•Bills Payment – Same-Banking-Day Credit
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How to Replenish LoadWallet
• Name of Institution (Vmobile)• Date of Transaction• Payor's Name (Name of Member)• Subscriber Account Number (LX ID No.)
• Contact No. (Member's Mobile No.)
VMOBILE 12/15/2011
JUAN DELA CRUZ
5440895171
1000 1 1000
1000
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Smart Money and G-Cash
•Same-Day crediting
•1% Pass-on Service Fee
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SMS Command
•Reload Command
LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Branch Code/Account#/ Date/Time
9am to 12nn----2-4pm
12:01 to 7pm---8-10pm
7:01 onwards---11am onwards the next day
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Loadwallet Replenishment Delays
•Lack of LX RELOAD notification command
LX RELOAD LXID#/PIK# /Amount Deposited/Bank/Branch/Branch Code/Account#/ Date/Time
•Multiple individual claims
• Incomplete or erroneous information
• Insufficient amount
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LoadXtreme System Behavior
• 3-error trapping rule
• Telco warning notification
LX: Warning. No confirmation from TELCO for G50X to 09152504888 on 09/17/2008 10:15:05. Please verify receipt of load w/ customer. LOAD restored:74.40
• 30-minutes stale request feature (out-of-date request)
LX: LOAD command for 09222649222 sent on 09/16/2008 18:18:18 ignored as it was rcvd on 09/16/2008 18:48:34 due to telco congestion. Your Balance is 525.75
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LoadXtreme System Behavior
•Circumventing 5-min. Trap (within 5-min transaction/s)
-Useful for legitimate multiple requests
LX LOAD <LXID> <PIK> <Product Code> <Customer Cellphone #> <Suffix>
Ex. LX LOAD 5401234567 123456 G50x 09156789101 A
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Common Problems
• Loading delays. Telco congestion.
• Telco OTA system unavailability or under maintenance.
• Customer ‘non-receipt’ of otherwise successful loading
•Check customer number
•Have customers check their message Inbox
•Have customer check their balance
•Have customers restart their cellphones
•Check the product code used ( G100, G100x, SBRO100)
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Common Problems
• Invalid product code and invalid cellphone reply
- S3Ox, SBR0100, O91675858OO
•No reply from system
- LXLOAD
- LX LAOD
- LX RELAOD
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• Loadwallet Conversion-subject to 10% Tax
Cut off: Crediting:Friday 7pm Monday 7pm onwardsMonday 7pm Wednesday 7pm onwardsWednesday 7pm Friday 7pm onwards
• Encashment –subject to 10% Tax & P60 Processing fee
Cut-off is every Wednesday 12:00:00 (12nn)Release of check is every Friday at 11am-7pm
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How to Reach Customer Service
•Text Support -09212122191,09236036631,09278538041
Format: UID# <space> <Message>
•OS “Online Support”/ E-mail Support System
•CRMD Hotline # (02) 311-3000
•VMobile Official Fan Page
VMobile Technologies Incorporated (Official)
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Ticket Support System
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Ticket Support System
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THANK YOU