Technical Support

• Windows Server Support

• Operations

• Backup & Recovery Services

Windows Server Support GroupAreas of involvement:

•Directly support > 40 Windows Servers

• NT4 to 2003 server

•Domain controllers, clustered servers, application/web servers, database servers

•Use both direct attached disk and SAN

•Provide central SUS service for patch management to campus

•Maintain central infrastructure for Trend Antivirus software

•Many projects involving other areas of ITS such as DRP, Account Management, firewalls, VPN

Windows Server Support Group

• Recently completed projects– Redesign of Active Directory– Web based tool to manage Active Directory– Upgrade of MYUWO– Upgrade to Trend OfficeScan 7– Server Consolidation– VM hosting model – Antivirus website http://security.uwo.ca/antivirus/– Active Directory website

http://www.uwo.ca/its/software/ad/– Antivirus Working Group– Security and servers (firewalls on DCs)

Windows Servers

• Domain Controllers - 4 • Application Servers - 11

– > 25 Applications

• SQL Database Servers - 3• IPB/PeopleSoft - 24• Trend - 2• E-commerce - 3• VMware - 1

– 5 Applications (+4 TBA)

…and more to come

What does AD look like?

Windows Server Support Group

• Current and Upcoming Projects– Bringing Earth Sciences and Huron into UWO domain– New VMware model -allows vlan tagging– Deployment of AD web tool to Independent OUs– New version of Retina– 2003 server gold standards– Terminal Server access to HE PeopleSoft– Trend - Service Pack for TMCM (summer)

- Next Release (winter 05/06)- Migrating cluster service to new home- WSUS- TWIGS website- Identity Management

Operations

• Shift changes• On call Operator• On duty pager• ITS System update page• Upcoming projects

– DRP planning– SLB machine room– New CHUBB system– Process Automation/Monitoring – RAMP – server inventory

Backup & Recovery Services• Backup approximately 20TB per month• Recent Projects

– Upgrade to Networker 7– Staging majority of backups to disk (except PeopleSoft); 3 day retention.– Addition of 2 tape drives to library in SLB– Automation of some of the daily processes involving operations– Update of ITS Legato website http://www.uwo.ca/its/network/backup.html

• Upcoming Projects– Continue fine tuning staging/automating processes– Staging of PeopleSoft backups– RMAN – initially ITS databases– Increase disk retention to 7 days (10TB of staging disk)– Upcoming changes to data storage may have impact on legato processes

(SNAP)– Redundancy of Legato service in SLB– Looking into new solutions – i.e. “bare metal restores”; LTO3 tape technology