technical operations with sap solution manager 7.1
TRANSCRIPT
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Technical Operations With SAP Solution
Manager 7.1
SAP Active Global Support
2011
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2011 SAP AG. All rights reserved. 2RKT
Disclaimer
This presentation outlines our general product direction and should not be relied on in
making a purchase decision. This presentation is not subject to your license agreement
or any other agreement with SAP. SAP has no obligation to pursue any course of
business outlined in this presentation or to develop or release any functionality
mentioned in this presentation. This presentation and SAP's strategy and possible future
developments are subject to change and may be changed by SAP at any time for any
reason without notice. This document is provided without a warranty of any kind, either
express or implied, including but not limited to, the implied warranties of
merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no
responsibility for errors or omissions in this document, except if such damages were
caused by SAP intentionally or grossly negligent.
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2011 SAP AG. All rights reserved. 3RKT
Technical OperationsMission Statement
Technical Operations in SAP
Solution Manager
Represents all capabilities for central monitoring, alerting, analysis and
administration of SAP solutions
Allows customers to reduce TCO by predefined content and centralized
management tools for all aspects of
operations in SAP Solution Manager
Provides integrated analytics out-of-the-box or individually adaptable by
customers
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2011 SAP AG. All rights reserved. 4RKT
Technical Operations in SAP Solution Manager 7.1Part of Application Lifecycle Management
Template Management Comparison & Adjustment for Template Roll-in changes from projects
Change Control Management Enhanced Quality Gate Management for various activities Enhanced process flexibility for Change Request Management Improved mechanism for the change and transport backend Configuration Validation and Change Analysis
Application Incident Management IT Service Management Processes Highly configurable web-client user interface Additional Service document functions
Solution Implementation Enhanced Business Blueprint Implementing Business Functions Integration with the service messages
Business Process Operations Enhanced BPO Dashboards with Alert Inbox Cross Database Comparison Job Control and Schedule Management Integrated Data Volume Management with
Work Center
Solution Documentation Enhanced Solution Documentation Assistant Reverse Business Process Documentation and IBIS Content
integration
Upload interface to build an initial Business Blueprint structureMaintenance Management Enhanced Maintenance Optimizer System Recommendations
Test Management Enhancement to manage test phases efficiently Test Automation Framework with 3rd party tools Test Scope Identification & Optimization with BPCA
Upgrade Management Integration of Upgrade Dependency Analyzer Enhanced Custom Code Lifecycle Management
Technical Operations New Infrastructure for Technical Monitoring and Alerting Technical Administration Technical Analytics Enhanced Root Cause Analysis
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2011 SAP AG. All rights reserved. 5RKT
Technical OperationsWhat is the Process Behind
Monitor
Proactive real-time
monitoring
System, DBMS and Host Monitoring
End-User Experience Monitoring
Connection Monitoring
Process Integration Monitoring
Business Intelligence Monitoring
Solution Manager Self Monitoring
Administrate
Optimize excellence of
technical operations
Task Inbox
Down Time and Work Mode Management
IT Calendar
Notification Management
Central Tool Access
Analyze
Lower mean time to
problem resolution
End-to-End Change Analysis
End-to-End Workload Analysis
End-to-End Exception Analysis
End-to-End Trace Analysis
Notify
Reactive handling of
critical events
Unified Alert Inbox
Alert correlation and propagation
Central Template Maintenance
Open data provider and alert consumer
Report
Technical Reporting
EarlyWatch Alert (for Solutions)
Interactive reporting
Customer specific reporting
Management Reporting
Document based SLA reporting
Interactive SLA Reporting
Management Dashboard
Technical Monitoring & Alerting Root Cause Analysis Technical Administration
Incident Management
Prove value to business
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2011 SAP AG. All rights reserved. 6RKT
Technical OperationsWhat is the Process Behind
Monitor
Proactive real-time
monitoring
System, DBMS and Host Monitoring
End-User Experience Monitoring
Connection Monitoring
Process Integration Monitoring
Business Intelligence Monitoring
Solution Manager Self Monitoring
Administrate
Optimize excellence of
technical operations
Task Inbox
Down Time and Work Mode Management
IT Calendar
Notification Management
Central Tool Access
Analyze
Lower mean time to
problem resolution
End-to-End Change Analysis
End-to-End Workload Analysis
End-to-End Exception Analysis
End-to-End Trace Analysis
Notify
Reactive handling of
critical events
Unified Alert Inbox
Alert correlation and propagation
Central Template Maintenance
Open data provider and alert consumer
Report
Technical Reporting
EarlyWatch Alert (for Solutions)
Interactive reporting
Customer specific reporting
Management Reporting
Document based SLA reporting
Interactive SLA Reporting
Management Dashboard
Technical Monitoring & Alerting Root Cause Analysis Technical Administration
Incident Management
Prove value to business
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2011 SAP AG. All rights reserved. 7RKT
Technical Monitoring & AlertingWhich Applications are Provided
Unified Alert Inbox Central access point for all alert from the different monitoring scenarios
Integration of Incident & Notification Management, Root-cause Analysis and collaboration features
System Monitoring Status overview for technical systems, instances, databases and hosts.
Drill down to single metrics and events, Jump in to metric reporting and landscape information
End-User Experience Monitoring Measurement of availability and response times from an end-user perspective
Deep integration in E2E Trace Analysis for Root-cause Analysis
Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains
Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors
Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI
Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs
Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte
gra
tion
of a
ll sce
na
rio
s in
Ale
rtin
g &
Me
tric
Mo
nito
rin
g
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2011 SAP AG. All rights reserved. 8RKT
Technical Monitoring & AlertingWhich Applications are Provided
Unified Alert Inbox Central access point for all alert from the different monitoring scenarios
Integration of Incident & Notification Management, Root-cause Analysis and collaboration features
System Monitoring Status overview for technical systems, instances, databases and hosts.
Drill down to single metrics and events, Jump in to metric reporting and landscape information
End-User Experience Monitoring Measurement of availability and response times from an end-user perspective
Deep integration in E2E Trace Analysis for Root-cause Analysis
Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains
Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors
Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI
Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs
Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte
gra
tion
of a
ll sce
na
rio
s in
Ale
rtin
g &
Me
tric
Mo
nito
rin
g
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2011 SAP AG. All rights reserved. 9RKT
Alert Inbox - Motivation
Central access point to handle alerts for Systems, DBMS and Hosts
Efficient alert handling based on consolidation of single alerts to alert groups
Integration of most common alert handling mechanism as status tracking, incidents,
notifications and 3rd party integration
Drill down from alert type to alert groups and single metrics and events
Integration of analysis capabilities as problem context and monitoring
Alert Type
Alert Group
Metric Viewer Alert Details
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2011 SAP AG. All rights reserved. 10RKT
Alert Inbox Feature of the Alert Type Table
Allows to confirm all
alert groups belonging
to one alert type and
managed object
Shows log of actions
which were happen per
alert type and managed
object
Allows to postpone
certain alert type so that
it disappears from alert
inbox
Pre-defined POWL
queries per category and
managed object type
Several personalization
capabilities for content
and look-and-feel
Configure and display
problems context to
identify root-cause of
certain symptom
Navigate to System
Monitoring, Landscape
Browser and System
Login
Number of status changes
per alert type and
managed object
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2011 SAP AG. All rights reserved. 11RKT
Alert Inbox Features of the Alert Group Table
Allows to confirm all
selected alert groups
belonging to one alert
type and managed object
Create context
sensitively an incident
out of an alert group
Create context
sensitively a notification
out of an alert group
Create Alert Analysis
Report which could be
sent to persons w/o
access to Alert Inbox
Assign certain user for
further follow-up of the
symptom
Show alert details for
deep dive analysis of
certain symptom
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2011 SAP AG. All rights reserved. 12RKT
Alert Inbox Features in the Alert Details
Confirm, Incident,
Notification and Analysis
Report as for alert group
table
Navigate to System Monitoring,
Landscape browser, System Login
and Problem Context as for alert
type table
Alert details including
tracking status and
assigned information
Alert texts as defined by
SAP and/or by customers
Alert details including all
assigned metrics and
events
Metric and events details
including single values,
thresholds and texts
Metric viewer to plot a
certain metric over time
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2011 SAP AG. All rights reserved. 13RKT
Technical Monitoring & AlertingWhich Applications are Provided
Unified Alert Inbox Central access point for all alert from the different monitoring scenarios
Integration of Incident & Notification Management, Root-cause Analysis and collaboration features
System Monitoring Status overview for technical systems, instances, databases and hosts.
Drill down to single metrics and events, Jump in to metric reporting and landscape information
End-User Experience Monitoring Measurement of availability and response times from an end-user perspective
Deep integration in E2E Trace Analysis for Root-cause Analysis
Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains
Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors
Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI
Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs
Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte
gra
tion
of a
ll sce
na
rio
s in
Ale
rtin
g &
Me
tric
Mo
nito
rin
g
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2011 SAP AG. All rights reserved. 14RKT
System Monitoring - Motivation
Provide status overview regarding technical system including databases and hosts
Allow to access landscape information and problem context for technical system
Drill down from status information to single metrics and events provided by End-to-End Monitoring and Alerting
Visualize metrics and events including thresholds and current rating / value
Jump-in capability in metric viewer including zoom functionality in detail information
Status Overview
Details TreeMetric Viewer
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2011 SAP AG. All rights reserved. 15RKT
System Monitoring System List
Auto Refresh
functionality to use
the application as
dashboardDisplay the current
status of the system
categories
Selection of a
category icon
allows drilldown to
more details
Current number of
unconfirmed alerts
for the systems
Selection of an alert
icon will show the open
alerts for this systems
in the alert inbox
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
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2011 SAP AG. All rights reserved. 16RKT
System Monitoring Displaying the System Hierarchy
Graphical display
shows the system
hierarchy with all
managed objects
Drill down into
monitoring
category per
managed object
Context sensitive
jump-in to alerts for
managed objectCurrent status of
monitoring categories
displayed per
managed object
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
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2011 SAP AG. All rights reserved. 17RKT
System Monitoring Drill Down to Events and Metrics
Detail view with
measured values
per metric
Jump-in to metric
monitoring based on
BW data
Shows all the events and
corresponding metrics for
each category of a
managed object
Breadcrumbs to navigate
between the different
monitoring views
Context sensitive
jump-in to alerts for
managed object
Current status of all
events of the managed
object
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
-
2011 SAP AG. All rights reserved. 18RKT
System Monitoring The Metric Monitor
Tool-tip displays the
single values and
timestamp
Time-scale selection
can be changed to show
older values
Graphical display of
metric history
stored in BW
Metric history can
also be displayed in
a tabular view
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
-
2011 SAP AG. All rights reserved. 19RKT
Technical Monitoring & AlertingWhich Applications are Provided
Unified Alert Inbox Central access point for all alert from the different monitoring scenarios
Integration of Incident & Notification Management, Root-cause Analysis and collaboration features
System Monitoring Status overview for technical systems, instances, databases and hosts.
Drill down to single metrics and events, Jump in to metric reporting and landscape information
End-User Experience Monitoring Measurement of availability and response times from an end-user perspective
Deep integration in E2E Trace Analysis for Root-cause Analysis
Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains
Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors
Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI
Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs
Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte
gra
tion
of a
ll sce
na
rio
s in
Ale
rtin
g &
Me
tric
Mo
nito
rin
g
-
2011 SAP AG. All rights reserved. 20RKT
End-User Experience Monitoring Motivation
Automated execution of recorded end-user scenarios
Measurement of availability and response times from end-user point of view
Client performance data is correlated with server side performance data
Direct access from monitoring to root-cause analysis (End-to-End Trace Analysis)
Deep integration in End-to-End Monitoring and Alerting Infrastructure
Support of Metric Reporting, SLA Reporting and Management Dashboards
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2011 SAP AG. All rights reserved. 21RKT
End-User Experience Monitoring
Architecture
Alerting and
Reporting StoreEEM
Robot
EEM
Robot
EEM
Robot
End-to-End
ReportingEnd-to-End
Alerting
End-User
Experience
Monitoring
Automated execution of recorded end-user scenarios
Measurement of availability and response times from end-user point of view
Client performance data is correlated with server side performance data
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2011 SAP AG. All rights reserved. 22RKT
Technical Monitoring & AlertingWhich Applications are Provided
Unified Alert Inbox Central access point for all alert from the different monitoring scenarios
Integration of Incident & Notification Management, Root-cause Analysis and collaboration features
System Monitoring Status overview for technical systems, instances, databases and hosts.
Drill down to single metrics and events, Jump in to metric reporting and landscape information
End-User Experience Monitoring Measurement of availability and response times from an end-user perspective
Deep integration in E2E Trace Analysis for Root-cause Analysis
Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains
Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors
Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI
Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs
Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte
gra
tion
of a
ll sce
na
rio
s in
Ale
rtin
g &
Me
tric
Mo
nito
rin
g
-
2011 SAP AG. All rights reserved. 23RKT
PI Monitoring With SAP Solution ManagerRequirements & Motivation
Growing PI landscape complexity and distribution leads to
growing requirements towards a central monitoring approach
Reduce the time
For regular system health checks For hand-over procedures From incident detection to root cause
Relieve productive systems from individual monitoring
activities by a central collection of monitoring data
Reduce the TCO by simplification of the operations processes
e.g. providing one central entry point combining monitors for
PI overall status with drill-down options up to host level
Enable tight integration with:
System Monitoring and Root Cause Analysis Alerting Infrastructure Notification- / Incident Management
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2011 SAP AG. All rights reserved. 24RKT
Central PI MonitoringArchitecture & Scope
PI Domain
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2011 SAP AG. All rights reserved. 25RKT
Dual Level Monitoring
Central Tools
Status Overview Unified information Aggregated messaging information Isolated runtime environment Alerting Incident Management
Local Monitoring Tools
Real-time information Detailed information including payload access
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2011 SAP AG. All rights reserved. 26RKT
Process Integration Monitoring
Overview Monitor
Integration with system
monitoring on level of
technical systems
Aggregated View as entry
point with most important
status information on
Integration Server, Decentral
Adapter Engines and
connected SAP Business
Systems
Individual view per PI
component (e.g. Integration
Server)
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2011 SAP AG. All rights reserved. 27RKT
Process Integration Monitoring
Overview Monitor
Reworked Self-Test details
per PI component
Central view on availability and
self-test status of all PI
components
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2011 SAP AG. All rights reserved. 28RKT
Process Integration Monitoring
Channel MonitorCentral view on availability of all
channels of different adapter engines
Channel Details and Short-
Log per server node
Follow-Up actions like
- context sensitive navigation to
further monitors
- start/stop/ping of channels
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2011 SAP AG. All rights reserved. 29RKT
Process Integration Monitoring
Message Error Monitor
Allows for detailed filtering
Drill-down options
Error Localization view points
out PI components with
messages in error
Better root-cause detection
using new status details
Drill-down options
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2011 SAP AG. All rights reserved. 30RKT
Process Integration Monitoring
Message Backlog Monitor
Trend Graph offering a
historical view and trend
detection
Trend Graph enables for a
historical view and trend
detection
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2011 SAP AG. All rights reserved. 31RKT
Process Integration Monitoring
Message Flow Monitor
Drill-down options and
context sensitive navigation
to local tools
PI component independent
message scenario
representation
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2011 SAP AG. All rights reserved. 32RKT
Technical Monitoring & AlertingWhich Applications are Provided
Unified Alert Inbox Central access point for all alert from the different monitoring scenarios
Integration of Incident & Notification Management, Root-cause Analysis and collaboration features
System Monitoring Status overview for technical systems, instances, databases and hosts.
Drill down to single metrics and events, Jump in to metric reporting and landscape information
End-User Experience Monitoring Measurement of availability and response times from an end-user perspective
Deep integration in E2E Trace Analysis for Root-cause Analysis
Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains
Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors
Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI
Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs
Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte
gra
tion
of a
ll sce
na
rio
s in
Ale
rtin
g &
Me
tric
Mo
nito
rin
g
-
2011 SAP AG. All rights reserved. 33RKT
Business Intelligence Monitoring
What Scenario is in Scope
Business
Objects
Web Layer SAP BusinessObjects Enterprise XI Web Application Java
Pioneer
Viewer
Crystal
Viewer
WEBI
Viewer
Platform SDKs
Web
Services
Business
Objects
Server Layer
Crystal
Services
Multidim.
Analy.
Serv.
WebI
ServicesCMSOthers
..
Business
Objects
Data Sources
SAP
BW
FrontendsCRYSTAL
XCelsi
us
Live
OfficeWEBI
HTTP
CORBA
ODBO, MDX, RFC, ..
SAP Business Objects
Enterprise XI
SAP Business Warehouse
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2011 SAP AG. All rights reserved. 34RKT
Monitoring for Business Intelligence
What is in for you ...
Central system status overview for all technical components involved in SAP Business Intelligence
Solution
Capability to monitor cross-system SAP Business Warehouse process chains and single process chain
steps
Central monitoring of Business Objects specific jobs and correlation to system specific metrics
Integration of Business Intelligence specific alerts in Alert Inbox including Notification Management, Incident
Management, Task Assignment and forwarding to 3rd
party
System Monitor
Process Chain Monitor
Overview Monitor
SAP Solution Manager
SAP Business Warehouse
Process Chains
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2011 SAP AG. All rights reserved. 35RKT
Monitoring for Business Intelligence
Business Objects Web Layer Overview
Navigation panel allows
to switch between BO
Web Layer, BO Server
Layer and SAP BW layer
Context-sensitive jump-
in in System Monitoring
Status of Web
Application servers
which built the BO Web
Layer (SAP J2EE, IBM
WebShere, TomCat,)
Context-sensitive jump-
in in Alert Inbox
Status of Technical
components which are
running on top of Web
Application Servers
Context-sensitive jump-
in in Alert Inbox
Re-sizing and auto-fit
functionality to adapt UI
to actual landscape
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2011 SAP AG. All rights reserved. 36RKT
Monitoring for Business Intelligence
Business Objects Web Layer System Monitoring
Switch between different
categories to set focus
sufficiently
Drill down in event per
technical instance and
selected category
Drill down in event per
hosts and selected
category
Slider for resizing and
auto-fit of UI to adapt to
actual landscape size
Context sensitive jump-
in in alert inbox
Overall status per host
and selected category
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2011 SAP AG. All rights reserved. 37RKT
Monitoring for Business Intelligence
Business Objects Server Layer Overview
Context-sensitive jump-
in in Alert InboxNavigation panel allows
to switch between BO
Web Layer, BO Server
Layer and SAP BW layer
Status of servers which
built the BO Server
Layer
Status of Technical
components which are
running on top of BO
servers
Context-sensitive jump-
in in System Monitoring
Context-sensitive jump-
in in Alert Inbox
Re-sizing and auto-fit
functionality to adapt UI
to actual landscape
-
2011 SAP AG. All rights reserved. 38RKT
Monitoring for Business Intelligence
SAP Business Warehouse Layer Overview
Context-sensitive jump-
in in System Monitoring
based on categories
Context-sensitive jump-
in in Alert Inbox
Context-sensitive jump-
in in Process Chain
Monitoring
Navigation panel allows
to switch between BO
Web Layer, BO Server
Layer and SAP BW layer
Status of systems which
built the SAP Business
Warehouse Layer
Status of Technical
components which are
running on top of SAP
BW systems
Re-sizing and auto-fit
functionality to adapt UI
to actual landscape
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2011 SAP AG. All rights reserved. 39RKT
Technical Monitoring & AlertingWhich Applications are Provided
Unified Alert Inbox Central access point for all alert from the different monitoring scenarios
Integration of Incident & Notification Management, Root-cause Analysis and collaboration features
System Monitoring Status overview for technical systems, instances, databases and hosts.
Drill down to single metrics and events, Jump in to metric reporting and landscape information
End-User Experience Monitoring Measurement of availability and response times from an end-user perspective
Deep integration in E2E Trace Analysis for Root-cause Analysis
Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains
Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context sensitive jump-ins in local monitors
Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI
Monitoring of SAP Business Warehouse process chains and Business Objects specific jobs
Connection Monitoring Active Monitoring of RFC and HTTP connections between SAP Systems Inte
gra
tion
of a
ll sce
na
rio
s in
Ale
rtin
g &
Me
tric
Mo
nito
rin
g
-
2011 SAP AG. All rights reserved. 40RKT
Connection Monitoring
Overview
SAP Solution
Manager
Managed Systems
connectivity
check
Send
connection
information
Alert Inbox
raise alert
connectivity
check
Low-level view on the data flow between different technical systems
The following connection checks can be performed
Connection Availability
Logon check
Latency
Integration in Unified Alert Inbox
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2011 SAP AG. All rights reserved. 41RKT
Technical OperationsWhat is the Process Behind
Monitor
Proactive real-time
monitoring
System, DBMS and Host Monitoring
End-User Experience Monitoring
Connection Monitoring
Process Integration Monitoring
Business Intelligence Monitoring
Solution Manager Self Monitoring
Administrate
Optimize excellence of
technical operations
Task Inbox
Down Time and Work Mode Management
IT Calendar
Notification Management
Central Tool Access
Analyze
Lower mean time to
problem resolution
End-to-End Change Analysis
End-to-End Workload Analysis
End-to-End Exception Analysis
End-to-End Trace Analysis
Notify
Reactive handling of
critical events
Unified Alert Inbox
Alert correlation and propagation
Central Template Maintenance
Open data provider and alert consumer
Report
Technical Reporting
EarlyWatch Alert (for Solutions)
Interactive reporting
Customer specific reporting
Management Reporting
Document based SLA reporting
Interactive SLA Reporting
Management Dashboard
Technical Monitoring & Alerting Root Cause Analysis Technical Administration
Incident Management
Prove value to business
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2011 SAP AG. All rights reserved. 42RKT
Root Cause AnalysisWhich Applications are Provided
End-To-End Workload Analysis General performance overview for heterogeneous landscape
Review most important KPIs cross all technologies and drill down to productspecific workload KPIs
End-To-End Change Analysis Statistical change data cross all technologies based on daily configuration
snapshots
Compare configurations between systems and drill down to change reportingfor a detailed change history
End-To-End Exception Analysis Statistical exception data cross all technologies for exception trend analysis
or review exception after changes
Jump to component specific exception analysis (ST22, NWA,)
End-To-End Trace Analysis Single user request tracing in a complex system landscapes
Identify the problem causing component (performance and functional) and jump-into detailed component specific trace analysis (SQL, ABAP, J2EE trace,)
System, Host & Database Analysis Central, safe and remote access to file system, OS and DB
Links to read-only monitoring and administration tools like Wily Introscopefor performance analysis and monitoring
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2011 SAP AG. All rights reserved. 43RKT
Overview of New Features in Root Cause Analysis
New Integration in SolMan
Administration WorkCenter
Links to Documentation in Wiki &
Homepage
Integration of Self Check & Self
Diagnosis
Direct access to SolMan_Setup for
configuration of managed systems
Start Applications in new
window or embedded in work
center window
New Applications for Host & Database
Analysis
Faster navigation by disabling
direct start of heavy overview
templates
Flexible query based
approach for selection of
system based on user
preferences
Support for new system types and
products, e.g.:
- SAP Business Objects Enterprise XI
- SAP Business Objects BPC
- SAP Business Objects BFC
- IBM WebSphere
and many more.
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2011 SAP AG. All rights reserved. 44RKT
End-to-End Trace Analysis
Architecture Overview
Record end
user activities
Collect trace data
in Solution Manager
Understand
request flow
Analyze in detail
and find root-cause
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2011 SAP AG. All rights reserved. 45RKT
End-to-End Change Analysis
Architecture Overview
Non-ABAP components
Diagnostics agent
Change
Reporting
E2E
Change
Analysis
ABAP-based components
ABAP Function modules
Software and
ParameterChange
Statistics
Single Software
and Parameterchanges
Daily data
collection
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2011 SAP AG. All rights reserved. 46RKT
End-to-End Workload Analysis
Architecture Overview
ABAP
Java
J2EE
.NET
C / C++
e.g. TREX, ITS, Business One, MDM
e.g. Duet,
.NET PDK, Mobile Client
e.g. Portal, JavaWD, XI/PI,
BI, CRM-ISA
e.g. IPC
e.g. ERP, BI, XI/PI, SCM
CRM, SRM
SAP Business
Intelligence
Wily IntroScope
(Standalone JVM)
RFC &
Diag Agent
Diagnostics
Agent
Diagnostics
Agent
Diagnostics
Agent
Diagnostics
Agent
IntroScope Enterprise
Manager (SmartStor)
InfoCube
SAP Solution Manager
(J2EE / ABAP stack)
Component-specific
workload analysis
Cross-component
workload analysis
Data
collection
once a hour
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2011 SAP AG. All rights reserved. 47RKT
CA Wily Introscope - Right to View License
Introscope is a performance management solution that enables you to monitor complex applications in production environments 24x7.
http://www.wilytech.com (part of CA) Real time (15 s) monitoring using Dashboards
Investigator
Dynamic transaction tracing
Dynamic byte code instrumentation for
J2EE
.Net
Static instrumentation for C/C++ based
products available
Delivered with standard instrumentation
and standard dashboards for SAP &
Partner products, eg:
SAP NetWeaver XI
SAP NetWeaver Portal
SAP NetWeaver MDM
Seeburger XI Adapters
CPS for SAP by Redwood
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2011 SAP AG. All rights reserved. 48RKT
SAP Extended Diagnostics by CA Wily
SAP Extended Diagnostics by CA Wily includes the following Introscope Base Components (Enterprise Manager, Agent, Workstation)
Main documentationAgent filesEPAgentDotNetAgent incl. Leakhunter
Introscope Application Server ComponentsPower Packs and Portal Manager packages for WebSphere, WebLogic
Introscope Integrations (CA Unicenter, Integration SDK) Add-ons and Platform Support for Introscope and CEM (Change Detector, Oracle DB,
Webservers, Service Quality Manager, Siteminder,)
CA Wily Introscope right to
view license
Extended Diagnostics by CA
Wily license
included in SAP Solution Manager license
.includes license of Wily Introscope for SAP delivered instrumentation and
dashboards (read-only)
valid for components delivered by SAP
needs to be purchased separately extends license for creating
instrumentation or dashboards for custom
code
extends to third-party application plattforms
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2011 SAP AG. All rights reserved. 49RKT
BMC Appsight for SAP Client Diagnostics
BMC Appsight is a system built on a unique problem resolution architecture that was designed from the ground up with patented Black Box technology to optimize the problem resolution process.
http://www.identify.com (part of BMC)Appsight enables the analysis of
Client Performance
in combination with User Interaction
on a code level
SAP Solution Manager includes the license
for the recording agent of Appsight
(Black Box) the console of Appsight
Available recording profiles for all SAP
Client applications
Internet Explorer
SAPGui
NetWeaver Business Client
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2011 SAP AG. All rights reserved. 50RKT
Supported Products With SAP Solution Manager EhP1
SAP Technology
WebAS 6.40/7.0x/7.1x (ABAP and J2EE) Portal incl. Trex and KMC based on NW04/NW04S TREX 7.0x/7.1x BI 3.1/3.5/7.0x/7.1x XI / PI 3.x/7.0x/7.1x Mobile Infrastructure Web Dispatcher 7.10 (supported by Workload Analysis and Change Analysis only) MDM 5.5 SP6 P1 / 7.1 P2 (supported by Workload Analysis and Change Analysis only)
SAP Business Suite
ECC 5.0/6.0 CRM 4.0/5.0/5.2/2007 SRM 6.0 (only E2E TA) SCM 4.1 / 5.0 / 2007 with LiveCache
Others
Duet 1.0 (supported by Workload Analysis, Change Analysis and Exception Analysis only) xMII 11.5 BusinessByDesign
Various Partner Products (see SAP Note 1010428 and 1293438)
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2011 SAP AG. All rights reserved. 51RKT
End-to-End Root Cause AnalysisSummary
End-User Root Cause Analysis
Centralized root cause analysis to identify in complex system landscapes the
component actually causing the problem
Unified and standardized problem resolution process with identical look-and-feel
covering SAP based and non-SAP technologies and products
Balanced approach between analysis activities to be conducted at managing system
(cross-component analysis activities) and analysis activities to be conducted at
managed system (single component analysis activities)
Problem resolution based on permanently collected aggregated data for exceptions, changes and workload as well as unaggregated data for software and parameter
changes
Interactive root cause analysis for performance and functional problems powered by
End-to-End Trace Analysis
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2011 SAP AG. All rights reserved. 52RKT
Technical OperationsWhat is the Process Behind
Monitor
Proactive real-time
monitoring
System, DBMS and Host Monitoring
End-User Experience Monitoring
Connection Monitoring
Process Integration Monitoring
Business Intelligence Monitoring
Solution Manager Self Monitoring
Administrate
Optimize excellence of
technical operations
Task Inbox
Down Time and Work Mode Management
IT Calendar
Notification Management
Central Tool Access
Analyze
Lower mean time to
problem resolution
End-to-End Change Analysis
End-to-End Workload Analysis
End-to-End Exception Analysis
End-to-End Trace Analysis
Notify
Reactive handling of
critical events
Unified Alert Inbox
Alert correlation and propagation
Central Template Maintenance
Open data provider and alert consumer
Report
Technical Reporting
EarlyWatch Alert (for Solutions)
Interactive reporting
Customer specific reporting
Management Reporting
Document based SLA reporting
Interactive SLA Reporting
Management Dashboard
Technical Monitoring & Alerting Root Cause Analysis Technical Administration
Incident Management
Prove value to business
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2011 SAP AG. All rights reserved. 53RKT
Technical AdministrationWhich Applications are Provided
IT Calendar Calendar view displaying planned Work Modes for complete landscapes
Day , week and monthly views
Workmode Management Plan single or recurring work modes for systems, instances, databases Integration in Notification management Switch off alert generation during downtimes Support execution of system downtimes
Notification Management Create / Maintain recipient lists centrally Maintain personalized notification settings Notification of users from Workmode Management, Alert Inbox,...
Task Management Execute centrally tasks created in various applications
Create and assign new tasks
Central Tool Access Central access to administrative tools in managed systems
Easy customization by end-users by adding new tools
MDM 7.1 Administration Cockpit
Central Access to basic administration functionality for SAP Netweaver MDM 7.1
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2011 SAP AG. All rights reserved. 54RKT
IT Calendar
IT Calendar provides an overview of the
planned Work Modes for selected times
intervals and technical components
Month, Week and Day views are supported
Easy navigation between different views
Display of work modes for several technical components
(e.g..systems) in one view
Filtering on work mode types
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2011 SAP AG. All rights reserved. 55RKT
Work Mode Management
Work Mode Management allows planning
and maintenance of Work Modes for
Technical Components
The following types of work modes are supported
Planned Downtime
Maintenance
Peak Business Hour
Non Peak Business Hours
Non Business Hours
Single and Recurring Work Modes can be scheduled
Spurious alert suppression during downtimes is supported
Planned Downtimes can be notified to target users based
on a pre-determined pattern
Mass copy of Work Modes across Technical Components
can be performed
Work Modes can be scheduled for Technical Scenarios,
Technical systems, Instances, Databases, Logon Groups
Work Mode management supports the system types
ABAP and Java
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2011 SAP AG. All rights reserved. 56RKT
Central Notification Management
Notification Management provides
functionality to send Emails/SMS to users,
manage absence, presence and
substitution of users.
Maintain recipient lists for different target groups:
e.g. system administrators, system users,
Add recipients from multiple sources: system
users, business partners, Exchange Servers,..
Personalize own notification settings, enter
absences and define substitutes
Send notification automatically or manually from
Work Mode Management, Technical Monitoring,...
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2011 SAP AG. All rights reserved. 57RKT
Task Inbox
One central inbox for tasks created in
different applications
Central System Administration
Work Mode Management
Issue Management
Supports creation of simple and complex
tasks
Execute and confirm tasks
Check for overdue tasks
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2011 SAP AG. All rights reserved. 58RKT
Technical OperationsWhat is the Process Behind
Monitor
Proactive real-time
monitoring
System, DBMS and Host Monitoring
End-User Experience Monitoring
Connection Monitoring
Process Integration Monitoring
Business Intelligence Monitoring
Solution Manager Self Monitoring
Administrate
Optimize excellence of
technical operations
Task Inbox
Down Time and Work Mode Management
IT Calendar
Notification Management
Central Tool Access
Analyze
Lower mean time to
problem resolution
End-to-End Change Analysis
End-to-End Workload Analysis
End-to-End Exception Analysis
End-to-End Trace Analysis
Notify
Reactive handling of
critical events
Unified Alert Inbox
Alert correlation and propagation
Central Template Maintenance
Open data provider and alert consumer
Report
Technical Reporting
EarlyWatch Alert (for Solutions)
Interactive reporting
Customer specific reporting
Management Reporting
Document based SLA reporting
Interactive SLA Reporting
Management Dashboard
Technical Monitoring & Alerting Root Cause Analysis Technical Administration
Incident Management
Prove value to business
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2011 SAP AG. All rights reserved. 59RKT
Technical AnalyticsWhich Applications are Provided
Document based EarlyWatch Alert (for Solutions)
Predefined report content
Report is document based
Interactive Reporting
Report content is predefined
Displayed data could be individually tailored
Customer specific Reporting
Report content and presentation mode is completely customizable
Document Based Service Level Reporting (SLR)
Predefined content could be individually tailored
Report is document based
Standard Dashboards
Content is pre-configured
SAP developed dashboard applications
Customer specific Dashboards
Usage of dashboard framework
Customer own developed dashboard applications
Le
ve
l of d
ata
ag
gre
ga
tion a
nd
inte
rpre
tatio
n
Technic
al
Reportin
g
Managem
ent
Reportin
g
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2011 SAP AG. All rights reserved. 60RKT
Technical Reporting
Motivation
Get an aggregated Overview of System, DBMS and Host behavior over time
Visualize trends in various categories
Real time monitoring of current compliance of agreed service levels
Optimization of internal processes and setups of IT department (e.g. alert reporting, unused RFC
destinations)
Jump-in capability in RCA and metric viewer including zoom functionality in detail information
Landscape Overview
System Details
Root Cause AnalysisMetric Viewer
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2011 SAP AG. All rights reserved. 61RKT
Interactive Reporting
Entry Screen
Select System(s)
Detailed Selection
Start Metric
Monitor
Jump Into BI
Diagnostics Center
Jump Into RCA or
Metric Monitor
System Specific
Report
Report Categories
Report
Documentation
Overview Report
Start Reporting
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2011 SAP AG. All rights reserved. 62RKT
Interactive Reporting
System Overview Reports
System Availability
Response Times
Response Time
Distribution
CPU Utilization
Database Utilization
Logons
User Activity
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2011 SAP AG. All rights reserved. 63RKT
Interactive Reporting
System Specific Reports
System Availability
Instance Availability
Host Availability
System Performance CPU Utilization
DB Utilization
Memory Utilization
File System Utilization
Paging Rate
Trans/Reports
RFC Destinations
DB Availability
Response Time Distribution
Response Time Composition
DB Performance
Applications
DB Usage
WebServ.Cons.
User Activity
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2011 SAP AG. All rights reserved. 64RKT
Interactive Reporting
Metric Monitor
Start Metric
Monitor
Select Metric from
Drop Down ListSelect Instance
from Drop Down
List
Separated Instance
Views
Zoom Function
Trend Analysis
This presentation and SAPs strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
-
2011 SAP AG. All rights reserved. 65RKT
Management Reporting
Motivation
See several reports on one dashboard
One View to check if your SLAs are fulfilled for Availability and Performance on Scenario, Script,
Location or Robot level
Visualize tendency over time in various categories
Real time monitoring of current compliance of agreed service levels
Arrangement of reports and their content can easy be changed
SLA thresholds can be adjusted interactively
Overview Dashboard
Details View
Configuration Screen
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2011 SAP AG. All rights reserved. 66RKT
Management Reporting
Overview Dashboard
Refresh reported
values
Switch into
configuration mode
DashboardIndependent
reportsIndependent SLA
reports
Details View
Zo
om
-In
on
click
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2011 SAP AG. All rights reserved. 67RKT
Management Reporting
Configuration Mode
Insert or swap reports by drag and drop
Edit the report
content and adjust
the SLA thresholds
Copy a report and
add it to the
dashboard
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2011 SAP AG. All rights reserved. 68RKT
Management Reporting
Change Configuration
Set report title
Adjust SLA
thresholds
interactivly
Adjust SLA
thresholds
interactivly
Report preview
with current
settings
List of available
scripts
List of selected
scripts
Add or remove
reporting relevant
data sets
-
2011 SAP AG. All rights reserved. 69RKT
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2011 SAP AG. All rights reserved
Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company.
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All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.
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This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice.
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