technical notes and faqs v4.0

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Technical Notes and FAQ‘s V4.0

1. Introduction ............................................................................................................................... 2

Q0:How to unzip the .rar or .zip file and play the .swf file? .............................. 2

Q1: What is LAN IP and how to get it? ...................................................................... 2

Q2: What is Internet IP and how to get it? .............................................................. 2

Q3: What is Motion Detection and how to setup? ................................................. 3

2. Installation ..................................................................................................................................... 3

Q4: Before installation: .................................................................................................... 3

Q5: Hardware installation: ............................................................................................. 3

Q6: Software installation: ............................................................................................... 4

3. Operation ....................................................................................................................................... 5

Q7: How to enable ActiveX for Internet Explorer? ................................................ 5

Q7: How to operate and configure the camera by IE? ........................................ 8

Q8: How to operate and configure the camera by NVS Client? ....................... 8

Q9: How to get the IP camera’s IP address? ........................................................... 9

Q10: How to access this IP camera by public internet? ...................................... 9

Q11: How to setup preset or cruise/tour function? ............................................ 10

4. Trouble-Shooting ........................................................................................................................ 11

Q11: I cannot find the IP camera on the network? ............................................ 11

Q12: I cannot get the image from the camera? .................................................. 12

Q13: I cannot control the camera movement by IE or software? ................. 13

Q14: I cannot zoom the camera by IE or software? .......................................... 14



1. Introduction

Question No SP000 Problem type Specification Product family Software

Q0:How to unzip the .rar or .zip file and play the .swf file?

For unzip it by unzip software or 7-zip software,

you can get 7-zip software as blow:

www.7-zip.org

For play the video file by IE or Flash Player,

you can download the free flash player from here:

http://get.adobe.com/flashplayer/

Question No SP001 Problem type Specification Product family Network

Q1: What is LAN IP and how to get it?

Your LAN IP is the IP address assigned to your computer by a networking

device such as a router. A LAN IP address is only useful for communicating

among networks on the same local network, in most cases the devices

connected to the same router. For connecting over the Internet, It uses your

Internet IP.

To get the LAN IP:

1. Click “Start” menu.

2. Click “Run”

3. Input “CMD”, Press “Enter”, to get a command dialog.

4. Input “ipconfig” at the DOS prompt

5. Press “Enter”

6. Then you will get your PC’s LAN IP address, Gateway address.


Q2: What is Internet IP and how to get it? Your Internet IP is the Internet-routable IP address assigned to you by your

ISP or network. This may not be the same as your LAN IP, which is only useful

for connections made within your LAN or local network.

For example, if you have a router, your router will be issued your Internet IP

address, while your computer will be assigned a different IP address for use with

other computers connected to the router.

To get the internet IP:

Visit http://whatismyipaddress.com/ or http://www.whatismyip.com by IE,

then you will get your public internet IP address.




2. Installation

Question No IN001 Problem type Installation Product family IP Products

Q4: Before installation: To install IP Camera, you must obtain:

1. A Category 5 network cable.

2. A router or Hub with a free port.

3. Then connect your PC to the router using the Cat 5 cable.

4. You need full administrator rights on this PC.

Check your access rights under:

Start/Control Panel/Admin Tools/Computer Management/Local Users and

Groups/Groups/Administrators/.


Q5: Hardware installation: 1. Read the user guide “DOZ27 Hardware Installation.pdf” at first.

http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/DOZ27_Hardware_Installation.pdf

2. Install the housing and camera. Blower and heater’s power supply(Option)

3. Connect a network cable (not supplied) from the camera to the router.

4. Power up the camera. Usually the camera will auto move for test.


Q3: What is Motion Detection and how to setup? In video surveillance, motion detection refers to the capability of the surveillance

system to detect motion and capture the events. Motion detection is usually a

software-based monitoring algorithm which, when it detects motions/movement will

signal the surveillance camera to begin record the video automatically.

Motion Detection only record the video when any movement in the camera view

scene.

For how to setup the motion detection in our DVS Client software, please read the

section “3.2.1.4 Motion Detection” in the user manual

“H264_Monitor_Software_User_Manual.pdf” in the CD.

I record a setup demo video for your reference, please download it here:

http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/MotionDetectionByIE.rar

http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/MotionDetectionDemo.rar

Then using WinRAR software to unzip this file, view it by IE or Flash Player.



Q6: Software installation: 1.Put the CD to your computer,

Or can download the whole CD from here:

http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/H264_Software_2.3.1.rar

After you download the file, you need unzip it, the unzip password is:

smartindustry@ebay

2. Run autorun.exe from the CD, Click “English” button, will get blow dialog:

The ActiveX OCX control installation:

1. Click the “Install ActiveX” button will popup blow dialog:



2. Click “Install” to start install active x control in your computer.

3. Then click “Close” to finish installation of Active X control.

The IP Camera Search Software installation:

1. Click “IPSearcher” to direct run the IPSearcher.exe from CD.

2. Or you can click “Browser CD”, go to:

CD\English\Product software

Copy the IPSearcher.exe to hard disk, then run it.

3. Run IPSearcher.exe, then click “Research” button, it will auto search the

camera connected to the network, and show you the camera’s IP address,

gateway.

4. Then you can open windows program: IE(Internet Explorer)

5. Enable Active x control in IE, please refer to blow guide:

Q7: How to enable ActiveX for Internet Explorer?

6. Input the camera’s IP address, then access the camera by IE,

7. For IE, the user name usually is admin, the password is admin.

The DVS Client Software installation: this software is for monitor

multi-camera at one software.

1. After run autorun.exe ,Click “DVS Client” to install the “DVS” software.

2. Select “English” in the first “Installer language” dialog.

3. Click “Next” button to finish the DVS installation.

4. In your PC’s desktop and “DVS” in All application under windows start menu.

The DVS Icon as blow:

5. Then you can run this DVS software to access the camera now.

6. Please click “Browser CD” to find the user manual for DVS software:

H.264--Client Software User's Manual.pdf

3. Operation

Question No OP001 Problem type Operation Product family IP Products

Q7: How to enable ActiveX for Internet Explorer? Occasionally, Windows will block the installation of Active X control, so we need

manually enable active x control for IE.



Step 1: Open Internet Explorer, Click on "Tools" menu in the browser.

Step 2: Select "Internet Options" from the pull-down menu. As blow:

Step 3: Once the Internet Options window popup, Click on the "Security" tab on the

top portion.

Step 4: Click on the "Custom Level" button on the 'Internet' zone option.



Step 5: Scroll down to the “ActiveX controls and plug-ins” group,

Select the 'Enable' radio button for all the ActiveX menu choices except the ones

listed below, which should be selected as “Prompt”:

• Select “Prompt” for Download signed ActiveX controls

• Select “Prompt” for Download unsigned ActiveX controls

• Select “Prompt” for Initialize and Script not marked as safe

Since the remote viewing software is published in an unsigned state, please make

certain that the options "Download unsigned ActiveX controls" and "Initialize and

Script ActiveX controls not marked as safe" are set to "Prompt".

Step 6: Click on the "OK" button to exit and save.

Click on the "OK" button again to exit out of Internet Options menu.

Step 7: Do the same setting for “Local Intranet” zone in step 4, stpe5, step 6.

Step 8: Now, EXIT your browser and restart. ActiveX should now be enabled for

both local network and internet.



Step 9: Opening the IE window and typing the IP address and port for the IP

camera. After a few seconds, Maybe you will see a screen like the one below.

Step 10: Right click on the yellow

bar and select “Install ActiveX

Control. As blow:

Step 11:After installed the ActiveX, Type in the username and password and click

Login to view the cameras.


Q7: How to operate and configure the camera by IE? 1. Please do read the user “Brochure for IE of customerContent.doc” in the CD at

“CD:\SETUP\English\Mamual” path

2. If you still don’t know how to operate or configure the camera by IE after read

the user manual. I record a operation demo video for your reference, please

download it here:

http://boxstr.com/files/2076806_ltyu9/Operate_IE.rar

3. Then using WinRAR software to unzip it.

4. Then you can view and learn from the demo video.


Q8: How to operate and configure the camera by NVS Client? 1. Please do read the user “User's Manual.doc” in the CD at “CD:\SETUP\English\Mamual”

path

2. If you still don’t know how to operate or configure the camera by our software after read



the user manual. I record a operation demo video for your reference, please download it

here:

http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/SearchAndConnectCamera.rar

3. Then using WinRAR software to unzip it.

4. Then you can view and learn from the demo video.


Q9: How to get the IP camera’s IP address? We have two ways to find the IP address.

1. Start “IPCameraSearch.exe” software.

2. Click “Search” button.

3. The software will automatically search for the camera, and will display the

camera name, IP address and etc. in the message list.

4. The other way to find the IP address.

5. Go to the start menu, find “IP Camera ” folder, start

“IPCameraSearcher.exe” software,

6. Click “Search” button, then it will show you the IP camera’s name and IP in

the local network.

7. By this “IPCameraSearcher.exe” software, you also can change the camera’s

IP address, Gateway, port and etc.


Q10: How to access this IP camera by public internet? 1. Make sure you can access this IP camera in local network.

2. Set up the “Port Forwarding” or “Virtual Server” at your router on port 8001 for both TCP

and UDP.

WebCAM requires certain ports to be open on your router to allow other computers on

the Internet to “see” it on your internal network. Normally, your router will have the less

common ports disabled or blocked by the router’s built-in firewall. In order for the WebCAM

applications to work properly and not be blocked, the firewall settings need to be configured.

In each instance there will be a trigger port and incoming port(s), where traffic on the trigger

port tells the Firewall to open the incoming ports. The WebCAM require that TCP Port 8001

and UDP 8001 (default settings) be opened to the Internet.

If your Internet service Provider blocks port 8001, you’ll need to reconfigure your

camera and router to other ports such as 8002,8003, etc. To change the port settings on the

camera, you’ll need to use the software “IPCameraSearcher.exe”.

Depending on the router manufacturer and model. If your IT people don’t know how to

configure the router, Please refer to the blow link of most type of router’s port forwarding for

this:



http://www.portforward.com/english/routers/port_forwarding/routerindex.htm

if still can’t find a solution, please contact your router manufacturer for further

assistance in configuring the router “Port Forwarding”.

Please refer to http://portforward.com for the reference.


Q11: How to setup preset or cruise/tour function? Please note:

only DOZ27 camera have preset and cruise function.

DOZ27R have preset function.

DOZ27i, DOZ27W don’t have any preset or cruise function.

Please refer to the preset and cruise setting step by step as blow:

http://site.trustedsupply.com/SmartIndustry/Share/DOZ27H/PresetAndCruiseSettings.rar



4. Trouble-Shooting

Question No TS001 Problem type Trouble-Shooting Product family IP Products

Q11: I cannot find the IP camera on the network?

Problem:

I connect the camera to my router, but why the GetIP.exe or

“IPCameraSearcher.exe” software cannot find the IP camera on the local

network?

Cause:

This issue can be caused by any of the possibilities below:

1. The PC and camera is on a different subnetwork. Our camera’s IP usually

start as 192.168.1.233, but if your PC’s IP does not start at 192.168.1. *

then you will meet this problem.

2. A faulty Cat 5 network cable.

Solution:

1. Using a different subnetwork:

Find the camera’s IP which is printed on the camera package or camera

body. Then change your PC’s configuration for the same subnetwork.

First change your PC’s IP start with 192.168.1.* according to the camera’s

IP.

Then change your PC’s gateway to 192.168.1.1.

Then run IPCameraSearcher.exe to search for the camera again.

If you can find the camera now, you can update the camera’s IP and gateway

address similar to your PC’s old IP and Gateway address in

IPCameraSearcher.exe software.

Change your PC’s IP and gateway back to the old one.

Search the camera again.

2. Replace the faulty Cat 5 cable

Make sure the cat 5 cable is OK. For testing you can use this cable to connect

the PC and router, then you can check if it works OK.

3.Other solution:

Finally, if none of the above solutions resolve your issues, it is recommended

that you choose another PC and router to test it.




Q12: I cannot get the image from the camera?

Problem:

I already find the camera on the network, login into the camera successfully

both by IE or IPCamera Client software, but can not get the image from the

camera

Cause:

This issue can be caused by any of the below possibilities:

1. The camera’s Active X control “IMMP4Control.OCX” did not install at your PC.

2. The Active X control is not enabled in your IE.

3. The port 8001 was closed or blocked at your router or firewall.

4. The Anti-virus or firewall blocked the port 8001 or image.

5. The camera run long time continuely.

Solution:

1. The camera’s Active X control “NVX.ocx” did not install at your PC:

Find the “NVX.exe” under the “Product Software” folder in the CD.

Double click “NVX.bat” in this folder to install the Active X control.

2. The Active X control is not enabled in your IE:

3. The port 8001 was closed or blocked by your firewall or router:

The IP camera needs two open port: Port 8001 is the default port for http

traffic, UDP port 8001 for transmit the camera control commands.

Please go to your router, check the port 8001 is blocked or not. Open this

port 8001 for IP camera.

Please go to your firewall, check the port 8001 is blocked or not. Open this

port 8001 for IP camera.

4. The Anti-virus or firewall blocking port 8001 or image.

Disable or close all the Anti-virus, firewall or the IE toolbar software as:

Yahoo toolbar, then try it again.

5. If the camera run at long time, please power off the camera, then power on

the camera after ten mixtures. Then you will get the image.

6. Finally, if none of the above solutions resolve your issues, it is recommended

that you choose another PC and router to test it.




Q13: I cannot control the camera movement by IE or software?

Problem:

The camera can move automatically after power on. In IE or the software, we

can see the image from the camera, but we can not move the camera by press

the left/right/up/down button or just some of direction can move.

Cause:


1. The unstable connection of the control cable.

2. The wrong protocol configuration in the camera software.

3. The wrong protocol configuration in the camera hardware.

Solution:


Power off the camera.

Open the camera dome.

There are two cable connect to the bottom of the zoom camera.

One cable is video cable, the other cable is control cable.

Please try to unplug this control cable. Then plug in it again.

If can not unplug this control cable, please check the connection is stable or

not. Make sure the connection is correct.

2. Wong protocol software configuration:

Access the camera by IE.

Go to “Setup”-> “Network Setup” -> “Config PTZ” dialog.

In this dialog, please setup the protocol as following:

For DOZ27:

Protocol: Pelco-D-510

Address: 1

Baud rate: 2400

For DOZ27R:

Protocol: Pelco-D-500

Address: 1

Baud rate: 2400

For DOZ27i,DOZ27W:

Protocol: Pelco-P-109

Address: 1

Baud rate: 9600

Then click finish or save button to save.

Then restart the camera, try it again.

3. Wong protocol hardware configuration:

If you check the first solution software and still meet this problem, please



check the hardware configuration.

Power off the camera. Open the dome, get the camera body, please check

the protocol control DIP Main board as blow:

Please make sure your camera’s DIP is the same as above picture from 1 to

8.

If any DIP is difference, please change the DIP as the picture.

Then power on the camera and try it again.

3.Other solution:

Finally, if none of the above solutions resolve your issues, it is recommended

that you take a picture of your camera’s hardware DIP configuration and

send it to me.

Then we will try to help you for this.


Q14: I cannot zoom the camera by IE or software?

Problem:

The camera can move automatically after power on. In IE or the software, we

can see the image from the camera, we can move the camera in

left,right,up,down direction, but we can not zoom in or zoom out the camera?

Cause:



2. The wrong protocol configuration in the zoom camera.

Solution:


Power off the camera.

Open the camera dome.

There are two cable connect to the bottom of the zoom camera.



One cable is video cable, the other cable is control cable.

Please try to unplug this control cable. Then plug in it again.

If can not unplug this control cable, please check the connection is stable or

not. Make sure the connection is correct.

2. The wrong protocol configuration in the zoom camera.

Open the camera dome, go to the bottom of the zoom camera.

There are five small black button as blow:

Center button: menu button, press this menu to start menu setting.

Right button: move button, move the current menu to other menu.

Left button: select button, change the menu option to another. Eg: change

the baudrate from 9600 to 4800.

Access the camera by IE.

Press the center “Menu” button, it will show you the camera menu, if it is

Chinese language, please move the menu to first menu, then press left

select button to change it to English.

Please make sure the “ADDR” is “001”, not “000”. Then press center menu

button to save this change.

Continue press move button to go to the second dialog as blow:



Make sure the BAUD is 2400 here.

Press menu button to save and quite from this menu.

Then try it again.

technical notes and faqs v4.0

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