FIR/TSD

Team Leader Transformation

Enhance Outlets Technical Institution

FIR/TSD

CURRENT SITUATIONTeam Leader

Technical Leader Enhancement 2

FIR/TSD Technical Leader Enhancement 3

Current Service Outlets Org Chart

FIR/TSD Technical Leader Enhancement 4

TT

PT

DT

TMT/DMTTeam

Leader

Team Leader

Team Leader

Team Leader

Team Leader

Total TL: 161

New Entry10%

26%

2%

9%

52%

FIR/TSD Technical Leader Enhancement 5

Probing ConfirmationTL ROLE:

TL Failure (Consequences)

Supervise

• Wrong Diagnose

• Wrong Symptoms

• Problem not solve

• Unable to diagnose

• Wrong repair

• Problem release to customer

FIR/TSD Technical Leader Enhancement 6

TL Failure

TL Failure TL Failure TL Failure

FIR/TSD Technical Leader Enhancement 7

Observation

1. Focus is at TUS particularly on Service and Express Maintenance.

2. Technician is rotated from one area to another.

3. DT group is perceived as "Non-Wanted" Group as it is low in incentives and lack of focus (No leadership)

4. Most of Workshop ECSO are not "Strong" in Technical resulting poor handling of Technical Related matter such as FTR issuance, WIP Control. QC. Diagnose and Case Study Analysis.

FIR/TSD Technical Leader Enhancement 8

FIR/TSD Technical Leader Enhancement 9

TEAM LEADER TRANSFORMATION PROGRAM

Proposal

FIR/TSD Technical Leader Enhancement 10

FACTS1.There in NO dedicated training to level up Team Leader technical skill and knowledge. 2.Repair units comprises of 45% of total TUS units which carry significant impact on Team Leader efficiency.3.TSM Kodawari ONLY focusing on smoothness of MaxCheck process. 4.There is no dedicated leader to take charge on Repair Activities resulting poor handling of repairs.5.There is no career movement for Team Leader.

FIR/TSD Technical Leader Enhancement 11

Team Leader Transformation Program

Reinforces accountability.

Provide clarity of career development process.

Promote and Reward Loyalty.

Foster consistency and common language (Repair activities).

Clearly defines what’s required and not required.

FIR/TSD Technical Leader Enhancement 12

Team Leader Transformation frame work

Dimensions Talent Needs and

Gap Analysis

Talent

Assessment

Talent

DevelopmentTalent

Selection

Will be conducted by SOTTechnical : SOT and TSDSoft Skill : TKDC

FIR/TSD Technical Leader Enhancement 13

FIR/TSD Technical Leader Enhancement 14

Supervisor [Gred 11]

Exectutive [Gred 12 - 14]

MCSO [Gred 13-16] MCSO

ECSO Workshop

Controller

Pro Tech Toyota Tech

Technical Leader

Diagose Group Specialist

Supervisor [Gred 11]

Exectutive [Gred 12 - 14]

MCSO [Grade 13-16] MCSO

ECSO Workshop

Controller

Pro Tech Toyota Tech

Technical Leader

Diagose Group Specialist

New Org Layout New Org Layout

RHTC

TSD