technical briefing office 365
DESCRIPTION
technical briefing, de los productos de office 365, en inglés, vista rapida a sus productos.TRANSCRIPT
![Page 1: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/1.jpg)
![Page 2: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/2.jpg)
1 billionsmartphones by 2016,
350M of those being used
at work
82% of the world's online
population engages in
social networking
50%of enterprise customers
are “on the road” to cloud
Trends impacting the way we work
![Page 3: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/3.jpg)
Microsoft’s productivity strategy
OnlineOn Premise
Hybrid
Cloud on your terms
MessagingVoice
& Video
Content
Management
Enterprise
Social
Reporting
& Analytics
Best experience across devices
![Page 4: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/4.jpg)
Office 365 - What is it?
Latest productivity services running in Microsoft’s cloud
![Page 5: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/5.jpg)
Pay-as-you-go, licensing
Office experience with services integration
Always the of Office and Office Web Apps
Office user experience
across firewalls
GAL/Skill in SharePoint
Online meeting with
federation
to manage and share documents
Access documents
permissions
Share documents securely with
Mailbox with & Unified Messaging
Integrated archiving
policies and legal
Free/busy
![Page 6: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/6.jpg)
![Page 7: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/7.jpg)
Verifying that a user, device, or service
such as an application provided on a
network server is the entity that it
claims to be.
Determining which actions an
authenticated entity is authorized to
perform on the network
![Page 8: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/8.jpg)
Directory
store
Authentication
platform
Windows Azure
Active Directory
![Page 9: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/9.jpg)
Cloud identity
Single cloud identity
Cloud identity with directory & password
synchronization*
Single identity but
separate credentials
suitable for medium
and large organizations*
Federated identity
Single federated identity
and credentials suitable
for medium and large
organizations
![Page 10: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/10.jpg)
Program to work with third party identity providers to interoperate with Office 365
Fulfill customer needs of Non-AD, Non-ADFS identity solutions for Office 365 customers
Verify 6 – 8 identity providers
![Page 11: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/11.jpg)
Cloud identity + directory synchronization
Single sign on + directory synchronization
AD.Fahorro.com.mx
AD
MS Online Directory
SyncLync
Online
SharePoint
Online
Exchange
Online
Active Directory
Federation Server
2.0
Trust
IdP
IdP
![Page 12: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/12.jpg)
Enterprise DMZ
AD FS 2.0
Server
Proxy
Internal
user
Active
Directory
AD FS 2.0
Server
AD FS 2.0
Server
AD FS 2.0
Server
Proxy
![Page 13: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/13.jpg)
Directory synchronization options
Suitable for small and medium size organizations with AD or Non-AD
Not a highly recommended option compared to DirSync or Office 365 Connector
Performance limitations apply with PowerShell and Graph API provisioning
PowerShell requires extensive scripting experience
PowerShell option can be used where the customer may have wrappers around PowerShell scripts (eg: Self Service Provisioning)
PowerShell & Graph API
Suitable for Organizations using Active Directory
Provides best experience to most customers
Supports Exchange Co-existence scenarios
Coupled with ADFS, provides best option for federation and synchronization
Supports Password Synchronization with no additional cost
Does not require any additional software licenses
Suitable for large organizations with certain AD and Non-AD scenarios
Supports complex multi-forest AD scenarios
Supports Non-AD synchronization with Microsoft-led deployments
Requires Forefront Identity Manager and additional software licenses
![Page 14: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/14.jpg)
![Page 15: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/15.jpg)
![Page 16: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/16.jpg)
Networking w/Office 365
![Page 17: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/17.jpg)
Understanding client authentication path
Lync 2010/Office Subscription
Active Sync
Corporate Boundary
Exchange Online
AD FS 2.0Server
MEX
Web
Active
AD FS 2.0 Proxy
MEX
Web
Active
Outlook 2010/2007IMAP/POP
UsernamePassword
UsernamePassword
OWAInternal
Lync 2010/Office Subscription
Outlook 2010/2007IMAP/POP
OWAExternal
UsernamePassword
Active Sync
UsernamePassword
Basic auth proposal: Pass
client IP, protocol, device name
![Page 18: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/18.jpg)
![Page 19: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/19.jpg)
O365 Admin Center
![Page 20: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/20.jpg)
EBS
Outb
ound
C
om
munic
atio
n
Channels
Direct
Cust
om
er
Channels
![Page 21: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/21.jpg)
Message
Center
In-product notification of critical
changes and new features coming
to Office 365
Provides details on changes and
highlights required admin actions
Notification bell drives admin
awareness and action
Complimentary to other
communications like service alert
emails and Office 365 technology
blog
![Page 22: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/22.jpg)
Service Health
DashboardFirst and Best Content
Updated Hourly
Emergency Broadcast System will
automatically redirect customers
http://status.office365.com
![Page 23: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/23.jpg)
Service
Incident
![Page 24: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/24.jpg)
Usage
![Page 25: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/25.jpg)
Exchange Online
![Page 26: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/26.jpg)
Exchange enables you to tailor your
solution based on your unique needs
and ensures your communications are
always available while you remain in
control; on your own terms—online,
on-premises, or a hybrid of the two.
Exchange helps your users be more
productive by helping them manage
increasing volumes of
communications across multiple
devices and work together more
effectively as teams.
Exchange keeps your organization safe by
enabling you to protect business
communications and sensitive
information and to meet internal and
regulatory compliance requirements.
Do more,
on any device
Keep the
organization safe
Remain in control, online,
and on-premises
![Page 27: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/27.jpg)
Feature Kiosk Plan 1 Plan 2
Mailbox Size 2 GB 50 GB* 50 GB + Unlimited
InPlace Archive**
Microsoft Outlook® Web
App Premium
Yes Yes Yes
POP Yes Yes Yes
IMAP No Yes Yes
Microsoft® Outlook
Anywhere
No Yes Yes
Microsoft Exchange
ActiveSync®
Yes Yes Yes
Exchange Web Services No*** Yes Yes
Inbox Rules No Yes Yes
Delegate Access No (cannot access other
users’ mailboxes, shared
mailboxes, or resource
mailboxes)
Yes Yes
![Page 28: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/28.jpg)
Feature Kiosk Plan 1 Plan 2
Instant Messaging
Interoperability in
Outlook Web App
No Yes (requires Microsoft
Lync™ Online or
Microsoft Lync Server on
premises)
Yes (requires Lync Online
or Lync Server 2010 on
premises)
SMS Notifications No Yes Yes
Personal Archive Yes Yes Yes
Voice Mail No No Yes
Legal Hold No No Yes
http://technet.microsoft.com/library/exchange-online-limits.aspx#StorageLimits
![Page 29: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/29.jpg)
Team alias keeps
communications tracked
Single folder to access
Email & documents
Documents stored in SharePoint
![Page 30: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/30.jpg)
Mobile Messaging
![Page 31: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/31.jpg)
Hosted Voice Mail*
![Page 32: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/32.jpg)
![Page 33: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/33.jpg)
•
•
•
![Page 34: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/34.jpg)
A PolicyTip notifies you of a policy
violation while composing an email
![Page 35: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/35.jpg)
Policy details transparently
displayed to end user
Right click to assign policy to an
item, folder or to all your email
![Page 36: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/36.jpg)
Easy migration to a managed archive solution
Similar User experience for managing mailbox
Provides way to centralize data from PST files
![Page 37: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/37.jpg)
Get instant
statistics
Use proximity searches to
understand context
Query results across
Exchange, Lync &
SharePoint
Laser focused refiners to help
find the data you need
Fine tune
complex queries
![Page 38: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/38.jpg)
Exchange
2007/2003
Exchange 2010 SP2
•
•
•
•
![Page 39: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/39.jpg)
The following limits help protect against spam and malicious users and help prevent overconsumption of resources.
Rule Limit Comment
Message Size Limit 25 MB Includes attachments.
Attachment size can be restricted by policy.
Number of recipients per
message
500 A distribution list counts as one recipient.
Number of recipients per
day per account
10,000 A distribution list counts as one recipient.
Message send rate 30 per
minute
Messages are queued if necessary.
![Page 40: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/40.jpg)
![Page 41: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/41.jpg)
SharePoint Online
![Page 42: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/42.jpg)
Share
![Page 43: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/43.jpg)
Workflow
Compliance/E-Discovery Personas
Discoverability
Taxonomy Security
Policy Retention
Content
BLOG
WIKI
![Page 44: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/44.jpg)
Find out who already has access
Simplified permissions
Share with people from inside and outside the enterprise
![Page 45: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/45.jpg)
![Page 46: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/46.jpg)
Put Social to work
![Page 47: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/47.jpg)
Tap into the Community
![Page 48: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/48.jpg)
![Page 49: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/49.jpg)
Grow Your Network
![Page 50: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/50.jpg)
Excel BI
Instant analysis through In Memory BI Engine
Power View Add-in
Excel Services
Improved data exploration
Field List and Field Well Support
Calculated Measures and Members
Enhanced Timeline Controls
![Page 51: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/51.jpg)
Filter enhancements and Filter search
Dashboard migration
Support for Analysis Services Effective User
Visio Services
Refresh data from external sources – BCS and Azure SQL
Supports comments on Visio Drawings
Maximum Cache Size service parameter
Health Analyzer Rules to report on Maximum Cache Size
![Page 52: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/52.jpg)
Excel
PowerPoint
Word
![Page 53: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/53.jpg)
![Page 54: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/54.jpg)
![Page 55: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/55.jpg)
![Page 56: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/56.jpg)
SharePoint Online Plan 1 SharePoint Online Plan 2
Team Sites Yes Yes
Simple Public-Facing Website 1 basic public-facing site included 1 basic public-facing site included
Site Designer Yes Yes
SharePoint Designer 2010 Yes Yes
Custom Workflows Yes Yes
Sandboxed Solutions (PTC) with Visual Studio Yes Yes
My Site Yes Yes
Social (Wikis, Blogs, Microblogging, Communities, etc.) Yes Yes
Form Services No Yes
Excel Services No Yes
Visio Services No Yes
Access Services No Yes
Business Connectivity Services (BCS) No Yes
eDiscovery Center No Yes
Site / Library Legal Hold No Yes
Content Search Web Part / Cross Site Publishing No Yes
Site Collections Up to 500,000 Up to 500,000
Office Web AppsView only for E1
View and edit for E2View and edit
External Document Sharing Yes Yes
Storage (does not include My Sites) 10 GB + 500 MB per USL 10 GB + 500 MB per USL
My Site Storage (OneDrive for Business) 1 TB per USL (to be unlimited) 1 TB per USL (to be unlimited)
Buy Additional Storage Yes Yes
Admin Yes, tenant level Yes, tenant level
View Details
![Page 57: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/57.jpg)
Analytics,
PerformancePointBI Excel Services, Power View, PowerPivot
SharePoint Online SharePoint 2013
Deep refinement,
enhance relevancySearch People/Expertise, hover card, enterprise search
Full-trust code, BCS+Developer Cloud app model, Sandbox, CSOM, BCS
Cross-site scripting,
content by searchInternet Public Website, Design Manager, apps/store
Central AdministrationAdmin Tenant-level, PowerShell, IRM, Recycle Bin
ECM /
Social
eDiscovery, Records Center, Site Mailbox, Mobile, Newsfeed, Follow, #, @
dot dot dot
http://technet.microsoft.com/en-us/library/sharepoint-online-service-description.aspx
![Page 58: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/58.jpg)
![Page 59: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/59.jpg)
Office 365 ProPlusDeploy Office fast without giving up control
![Page 60: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/60.jpg)
The Bing Maps app in Excel, maps the
addresses highlighted
The Bing Maps app detects and address in the
email and maps the location
Work across Office apps
and Office Web Apps
![Page 61: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/61.jpg)
Presence and contact card
everywhere to accelerate
collaboration
Improved threaded comments for
better document review experience
The People Card provides a single view of a person, including rich
presence information, aggregated internal and external feeds, plus
click-to-communicate via email, IM, voice & video
![Page 62: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/62.jpg)
![Page 63: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/63.jpg)
http://office.microsoft.com/en-us/office365-sharepoint-online-enterprise-help/sharepoint-online-software-boundaries-and-limits-HA102694293.aspx
![Page 64: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/64.jpg)
Lync Online
![Page 65: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/65.jpg)
People first connections
Receive calls on a tablet…
Or on a phone
73
![Page 66: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/66.jpg)
74
![Page 67: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/67.jpg)
Content + Gallery (80/20 vertical) Content + Active Speaker Content Only
View menu75
![Page 68: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/68.jpg)
Live media conversations are not tabbed
Text-based conversation (persistent chat/IM) are in tabs76
![Page 69: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/69.jpg)
PSTN
IP-PBX
Signaling through Office 365
Audio media stays onsite
Lync Online
User
Customer Premises
Lync Server
On-premises
Internet
![Page 70: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/70.jpg)
Feature Lync Online Lync Hybrid Lync Online
Dedicated
Lync Server*
Peer to Peer & PSTN calling, Emergency Dialing, Voice Mail.
Call hold, Transfer, Forwarding, Delegation & Team Calling
IP Phones, USB Peripherals & Mobile call via work
Direct SIP Interoperability with on-premises PBX
Private Line, Analog Devices, Common Area Phones,
Analog Devices, Enhanced 911
Call Parking, UnassignedNumber Handling
Call Center Integration & Response Groups
Network Resiliency, Call Admission Control
*Configured with users hosted on-premises, either as sole deployment or split domain with Lync Online
![Page 71: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/71.jpg)
![Page 72: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/72.jpg)
Office 365 Lync Online
Partner-hosted multi-tenant
Single domain and directory
Users split – server / online
Lync Server 2013
Private cloud / dedicated
CloudHybrid On-Premises
84
![Page 73: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/73.jpg)
Trust by Design
![Page 74: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/74.jpg)
Trusting the Provider
Enabling Regulatory Compliance
Transparency about Data Protection Practices
Privacy Protection
Commitment to Security
![Page 75: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/75.jpg)
Microsoft SDL
Training
Requirements
Design
ImplementationVerification
Release
Response
The Microsoft SDL is a
security assurance
process focused on
considering security &
privacy throughout all
phases of the
development process.
![Page 76: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/76.jpg)
DATAAPPLICATIONNETWORKHOST
SECURITY
IDENTITYAND ACCESS
MANAGEMENTPHYSICAL
Excellence in cutting edge security practices at every level.
![Page 77: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/77.jpg)
SAS 70/
SSAE 16
Security controls are
independently audited.
Industry Standards on Security
![Page 78: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/78.jpg)
Data Monetization/Usage
No Advertising: No monetization of Office 365
customer data.
No Mingling: Office 365 customer data is segregated from ad-supported services.
Data Portability: Customers can remove their data whenever they choose.
![Page 79: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/79.jpg)
Office 365 Trust Center
![Page 80: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/80.jpg)
Contractual Provisions
Liability
SLA / Availability
Service Credits
Privacy
Security Policy Certification
Data Use Limitations
Breach Notification
Audit
Data Portability
![Page 81: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/81.jpg)
Service Mgt & Support
![Page 82: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/82.jpg)
Severity Level Operations and Support DefinitionInitial Response Time
Objective
Frequency Providing Customer Update
Objective
Catastrophic(Severity 1)
All services are inaccessible and affect production or profitability. Multiple companies or multiple users report loss of functionality for all services. Data security, privacy, and/or regulatory breaches have occurred or are likely to occur.
15 minutes 1 hour
A (Critical)
One or more services are affected. Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. Multiple customers, users, or services are partially affected.
1 hour 2 hours
B (Urgent)
The situation has moderate business impact and can be dealt with during business hours. Use of the service is proceeding but is impaired. A single user, customer, or service is partially affected.
2 hours 24 hours
C (Important)
The situation has minimum business impact. The issue is important but does not significantly impact service or productivity for the customer. A single user is experiencing partial disruption, but an acceptable workaround exists.
4 hours 72 hours
D (Advisory)The situation requires design change requests, feature requests, research activities, and similar items. Customer business is not affected.
48 hours As needed
![Page 83: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/83.jpg)
• For Catastrophic or Severity A SIEs that affect many customer organizations
• A PIR is a detailed report that includes: An incident summary and event timeline.
Broad customer impact and root cause analysis.
Actions for continual improvement.
• PIRs will be dispatched a minimum of seven working days following the request.
![Page 84: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/84.jpg)
• Advance notice of at least 5 days for planned events
• Event notifications via RSS Feeds
• Events scheduled during low use hours: The Americas: 9:00 p.m. to 3:00 a.m. Pacific Time (21:00 GMT-8 to
03:00 GMT-8)
• No planned maintenance for Exchange
![Page 85: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/85.jpg)
![Page 86: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/86.jpg)
![Page 87: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/87.jpg)
DEPLOYMENT
![Page 88: technical briefing office 365](https://reader034.vdocuments.site/reader034/viewer/2022050802/563dbb5c550346aa9aac7e37/html5/thumbnails/88.jpg)
IT/User Change Readiness
Deployment Services
Managed Support
Basic Support
Remediation & Service
Expansion
Business Value Realization
IT/Org Change
Management
Custom Service Offerings
Standard
Enterprise
Essentials
Program Orchestration
Included w/ Office 365
Packages Components