tech talk: real-time identity analytics – improving performance through increased insight
TRANSCRIPT
World®’16
Real-TimeIdentityAnalytics– ImprovingPerformanceThroughIncreasedInsightCAIdentitySuiteMatthewK.Miller– Sr.PrincipalConsultant– CATechnologies
SCT36T
SECURITY
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Abstract
Manyorganizationsarechallengedtounderstandhoweffectiveand
efficienttheirkeyidentityservicesandprocessesare.CAIdentitySuite
includescomprehensiveidentityanalyticstoprovideyouwithincreased
insightintotheoperationoftheseservicestoenableyoutoidentify
bottlenecksandcorrectthemquickly.CometothisTechTalktolearn
howtoincreasethecompany’sproductivityandensurethatyour
servicelevelgoalsaremeteasilyandconsistently.
MattMiller
CATechnologiesSr.PrincipalConsultant
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CAIdentitySuiteOverview
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CAIdentityPortal
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IdentityAnalytics
• OperationalExcellenceConsoleforManagers
• Centralizeddashboardprovidingauniqueviewofallidentitylifecycleprocesses
• Allowmanagerstoanalyzeprocessesanddrilldownintopotentialproblemsandremediatethem
• Improvesefficiencyandproductivityoftheenterprise
• SLAstatisticsgiveprojectsponsorsbusinessjustificationforprojectROI
Empoweringthebusinesstoachieveoperationalexcellencewithreal-timeanalytics
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TypesofAnalyticsViews
Requester:attributesabouttheindividualsubmittingthetask/makingtherequestSubjectoftheRequest:attributesabouttheindividualbeingprocessed/receivingaccessAformproperty:attributegatheredfromtheformsubmittedaspartoftheprocess/request
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What’sthedifference?
JeffAndrewsManager
ElizabethTalbotUser
Title=ManagerUserID=andje01
Title=DeveloperUserID=talel01
JeffRequestsAccessforElizabeth
Requester|Title=ManagerSubjectoftherequest|Title=Developer
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What’sthedifference?
JeffAndrewsManager
ElizabethTalbotUser
Title=ManagerUserID=andje01
Title=DeveloperUserID=talel01
ElizabethRequestsAccessforHerself
Requester|Title=DeveloperSubjectoftherequest|Title=Developer
Requester|ManagerID=andje01
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What’sthedifference?
JeffAndrewsManager
Title=ManagerUserID=andje01
JeffCreatesNewContractor
FormProperty|ContractPeriod=90DaysRequester|ManagerID=andje01
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Whatarethedatapoints?
Durationtocompleteintimescale
Numberofrequestsstartedonthedate
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HowdoIreadthecharts?
Averagedurationoverthecourseofthetimeframe
Totalrequestsoverthecourseofthetimeframe
Longestdurationoverthecourseofthetimeframe
Shortestdurationoverthecourseofthetimeframe
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HowdoIreadthecharts?
RequestscreatedonJanuary3rd
tookonaverage9days
1request wassubmittedonJanuary3rd
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HowdoIreadthecharts?
Hoverovertoviewresultoftheprocessoverthecourseof thetimeframe
Hoverovertoviewresultoftheprocessoverthecourseof thetimeframe
Hoverovertoviewresultoftheprocessoverthecourseof thetimeframe
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ExportAnalytics
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ExcelSpreadsheetExport
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FlatFile(.csv)Export
MicrosoftExcelView
Notepad++View
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ImageExport
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BreakingDowntheWorkflow
Dataavailable onlyifaworkflowisassociatedtotheIDMtask
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WorkflowDetails– Level1
Selectthenode togetdetails
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WorkflowDetails– Level2
Selectanactortoget additionaldetails
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WorkflowDetails– Level3
Outcomesproducedbytheactorselected
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ExporttoImages
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ExportedImages
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