tech ed 2009 managing crucial conversations
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- 1. RanganathanS ExecutiveCoach&CorporateMentor SymIndiaTraining&ConsultancyPvt.Ltd. Email:[email protected] Cell:+919845021702 www.symindia.com 1
- 2. Agenda WhatisCrucialConversation(CC)? StrategiesforManagingCC DemoofCC RoleplaysandAnalysis Role plays and Analysis SpecificTipsforManagingCC CrucialConversations No Tact Opposing Views Avoid Choose to Have Crucial Conversations Tactful High Stakes Strong Emotions www.symindia.com 2
- 3. BuildingBlock Accept Status Challenge Quo BacktoIndia B k t I di www.symindia.com 3
- 4. StatutoryWarning!! Roleplaysareusuallyexaggerated to con e a message conveyamessage Both PersonalandProfessionalcontexts areused Plsdontgetstucktothesituationitself; FocusontheLearning Roleplay BacktoIndia MaluandSanathliveintheUSwiththeir t hild twoyoungchildren SanathwantstosettledownintheUS MaluwantstorelocatetoIndiaforgood SanathandMaluareinaConversation www.symindia.com 4
- 5. KeyThoughtPattern FEAR CAUTION KeyConcepts Tact IdentifyCommonGround HaverelentlessfocusonObjectives Avoidexpressing disagreements Acknowledge keyoppositepoints Avoiddigs www.symindia.com 5
- 6. Lagaan rength 3 4 Open Growth Zone Zone ationship Str 1 2 Death Nail Stagnation Rela Zone Zone Conversation Outcome www.symindia.com 6
- 7. KeyProcessStep PREPARATION Algorithm Preparation IdentifyKeyStakeholders IdentifyTop3ConcernsforEachKeyStakeholder MakeanInteractionPlan IdentifytheRoles SetSpecificObjectivesandTime ChoosetheRightMedium/Mode GettheSequenceRight ReviewObjectivesAgain Review Objectives Again StructureIdeasforEachStepoftheInteractionPlan PracticeDeliveryofOpeningandClosing www.symindia.com 7
- 8. Algorithm HostileSituation StickAround AskPermissionandthenShoot ExpressOwnershiptoCommonObjectives IgnoreProvokingStatements BalanceDataandEmotion B l D dE i SeekFeedback KeyConcepts Feelings Feelings Emotions Ego Esteem www.symindia.com 8
- 9. eMotions Weak Strong P i Passion Calm Positive Excitement + Comfort Patience Love Pride Frustration g Anger ve Negativ Indifference Fear - Disappointment Vengeance Guilt (*) Value Conflicts CostCutting C t C tti www.symindia.com 9
- 10. Summary WhatisCrucialConversation(CC)? StrategiesforManagingCC DemoofCC RoleplaysandAnalysis Role plays and Analysis SpecificTipsforManagingCC QuestionsandAnswers We will take ALL questions at WewilltakeALLquestionsat theEndoftheDay FULL SESSION ChitsarebeingDistributed At the End PassitontoourVolunteers HelpustoStructurethe Responses www.symindia.com 10
- 11. RanganathanS ExecutiveCoach&CorporateMentor SymIndiaTraining&ConsultancyPvt.Ltd. Email:[email protected] Cell:+919845021702 www.symindia.com 11
- 12. RanganathanS ExecutiveCoach&CorporateMentor SymIndiaTraining&ConsultancyPvt.Ltd. Email:[email protected] Cell:+919845021702 RanganathanS ExecutiveCoach&CorporateMentor SymIndiaTraining&ConsultancyPvt.Ltd. Email:[email protected] Cell:+919845021702 www.symindia.com 12
- 13. RanganathanS ExecutiveCoach&CorporateMentor SymIndiaTraining&ConsultancyPvt.Ltd. Email:[email protected] Cell:+919845021702 2009MicrosoftCorporation.Allrightsreserved.Microsoft,Windows,WindowsVistaandotherproductnamesareormayberegisteredtrademarksand/ortrademarksintheU.S.and/orothercountries. TheinformationhereinisforinformationalpurposesonlyandrepresentsthecurrentviewofMicrosoftCorporationasofthedateofthispresentation.BecauseMicrosoftmustrespondtochangingmarketconditions,itshould notbeinterpretedtobeacommitmentonthepartofMicrosoft,andMicrosoftcannotguaranteetheaccuracyofanyinformationprovidedafterthedateofthispresentation.MICROSOFTMAKESNOWARRANTIES,EXPRESS, IMPLIEDORSTATUTORY,ASTOTHEINFORMATIONINTHISPRESENTATION. www.symindia.com 13