TechAtlas for Libraries

AgendaUser features in TechAtlas • How to access and login to accounts• Navigating through the technology planning

features • How to create an inventory • How to use Event Tracker

OverviewWebJunction.org

TechAtlas for Libraries– Funded by Bill & Melinda Gates foundation – Free to libraries– Provides technology planning tools, including

• Inventory technology• Event Tracker helpdesk tool• Grant management and reporting tools

TechAtlas is only part of the solution…it’s a tool.

TechAtlas is only part of the solution…it’s a tool.

TechAtlas for Librarieswebjunction.techatlas.org

For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

Email TechAtlas support

For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

Creating an Inventory in TechAtlas

Inventory Computers

What is Event Tracker?

Help desk tool built around reported “events” broadly defined as: – Bugs– Errors– Hardware, software, network, or e-mail issues– Changes (hardware upgrades, etc.)– Requests of any sort (software installation,

scheduled maintenance, etc.)

Why Use Event Tracker?

• Events can be linked to inventoried equipment in TechAtlas.– Can group equipment by Library Location (branches or

areas within a library) – Creates customized help desk tool for your library.

• Library staff can log events– Don’t need your TechAtlas account password.– Fast and direct reporting to Tech Support staff

• Problem/resolution status can be emailed to staff• Save “old” events to build a technical knowledge

base for your library.

Two Ways to Add Events

1. Issues can recorded in Event Tracker by a user who has the TechAtlas username and password for your library.

2. Events can be added by other staff members using a web-based form. These users do not need to have the TechAtlas username and password for your library’s account to report an issue.

B. Click Event Tracker

A. Open Tools & Report tab

Creating an Event Record While Logged In

• Event records can be created while approved users are logged into TechAtlas

• Library staff can add records via a link to the form without needing your login information.

Creating an Event Record While Logged In

Creating an Event Record While Logged In

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1. Library Locations you created

2. Your library’s inventoried technology or generic categories (Computers, Network, Peripherals,…)

3. ID general type of event from list:

• Bug, Error, Hardware, Software, Network, Change, Email or Request

4. Enter detailed description of problem

Event Records = Knowledge Base

1. View/sort by equipment name/type2. Sort by date issue was Last Updated3. Original Description of Problem displays in black text.

• Resolution text entered by Tech Support and date stamp display in green

Marked Resolved

Questions?

Webjunction.org/techatlas

For phone access, dial 1-866-915-8780 and click the phone icon below for your unique PIN.

Thank you for joining us today.

techatlas@webjunction.org