tecb receives local 911 spotlight: the official€¦ · madison county fire department 2432...
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TECBReceivesPrestigiousICERTAwardTheTECBhasbeenstackingupthenationalawardsthisyearanditslatestcomesfromtheIndustryCouncilforEmergencyResponseTechnologies(iCert)andthe911EducationFoundationwhichrecentlyawardedTennesseethe"LeadingtheWay"award.ThisawardrecognizesapublicagencyorjurisdictionthathassteppedforwardanddemonstratedthoughtfulanddiligentleadershipinadvancingthegoalofnationwideadoptionandimplementationofNextGeneration(IP-based)911callingaccessbytheyear2020.
ExecutiveDirectorCurtisSutton
acceptedtheawardontheboard's
behalfinWashington,DC.
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HighlightsfromTelecommunicatorWeekAsmentionedinlastmonth'snewsletterGovernorHaslamissuedanofficialproclamationforthesecondweekofAprilhonoringTelecommunicatorsWeek.InittheGovernorstates"Itisaweekthatshouldbesetasidesoeveryonecanbemadeawareoftheirhardworkanddedication;IBillHaslam,GovernorofTennesseedoherebyproclaimApril9th-15th,2017asPublicSafetyTelecommunciatorsWeekandencourageallcitizenstojoinmeinthisworthyobservance."
ThankyoutoGovernorHaslamforhonoringourtelecommunicators.
ChairwomanEstespresentedthe
Governor'sProclamationattheMay
boardmeetingto911professionals
inhonorofTelecommunicator
Week.
MonroeCounty911Supporting
TelecommunicatorWeek
RutherfordCountyCelebratesTelecommunicatorWeekRutherfordCounty911celebratedits26thannualTelecommunicatorWeekwithaluncheonhonoringitstelecommunicatorsattheDoubleTreebyHiltonHotelinMurfreesboroonApril13th.EachyeartheRCECDtakestimetohonorthemenandwomenwhoanswerthe911callsinRutherfordCounty.
JimBarnesandAmberMcDonald
joinRutherfordCounty911Director
SteveSmithandAssistantDirector
CassieLowryattheir
Telecommunicatorluncheon.
AmberMcDonaldjoinstheaward
winnersfromRutherfordCounty
aftertheawardsceremony.
911CentersHonoredwithStarofLifeAwardThe9thAnnualEMSStarofLifeAwardsDinner&CeremonywasheldMay4thatRocketowninNashville.
TheEMSStarofLifeeventisdesignedtohonortheaccomplishmentsofEMSpersonnelfromallregionsofTennesseewhoprovideexemplarylife-savingcaretoadultandpediatricpatients.TheceremonyincludesapresentationoftheactualadultorpediatricpatientscenariosandreunitestheEMScaregiverswiththeindividualstheytreated.RecipientsarechosenfromeachoftheeightEMSregionsinthestate.ThisisthepremiereventthatkicksoffEMSweekwithinthestatetorecognizeandhonorourexcellentpre-hospitalproviders.Claiborne,Greene,Fentress,MarshallandGibsonCounty911aswellasFranklinConsolidatedCommunicationsallreceivedtheStarofLifeAward.
Additionalinformationcanbefoundat:TNEMSC.ORG
Forafulllistofwinnerspleaseclickbelow.
AwardWinners
911telecommunicatorCasey
Roubion(EMD)picturedwith
ClaiborneEMScrewDannyRamsey
(NRP)andTylerKing(NRP);and
LifestarCrewDrewSlemp(NRP,FP-
C),KayKirdland(RN,CFRN),and
KirkKnox(pilot)inrecognitionfor
providingexemplarylife-savingcare
toEmilyMintononOctober8,2016.
EmilyMinton,WesleyMinton
holdingbabyAmelia,andClaiborne
911DispatcherCaseyRoubion.
IndustryNewsDispatchersCallingforaChangeinJobClassification
Terminologyisattheforefrontofthe911community.Currently,911professionalsarelabeledasclericalworkers,andsomethinkit'sabouttimeforachange.Readmoreinthismonth'sindustrynews.
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BarbaraShankCelebrates10YearswiththeState
BarbaraShankwashonoredattheMayboardmeetingcelebratinghertenyearsofserviceinstategovernment.PriortojoiningtheTECB,BarbaraworkedfortheDepartmentofCorrectionsforfouryears.Currently,BarbarahasbeenemployedwiththeTECBforsixyearsandherstrongworkethicdoesn'tgounnoticed.
Iftherewasan"EmployeeoftheMonth"shewouldwinthisawardeachandeverymonth.TheTECBandstaffwouldliketothankherforherimpeccablelegacy.Sheisappreciatedandajeweltoworkwithtoallwhoknowher.-Amber
Local911Spotlight:BradleyCountyBradleyCounty911isthismonth'sfeaturedPSAP.911DirectorJoeWilsonleadsthecenterandsatdownwithAmberMcDonaldtodiscusstheinsandoutsofBradleyCounty911.
BradleyCounty911Director
JoeWilson
Q.Tellmesomethinginterestingsomeonewouldnotnormallyknowaboutworkingin911.
A.Everydayisdifferent.Inanyoneshift,wemayfindhumor,tragedyandthechancetosavealife.TheatmosphereintheroomcanchangefromboringtoOMGinasinglephonecall.
Q.Whatdoyoufindthemostrewardingaboutworkinginpublicsafety?
A.Wehaveasignonourwallthatsays“BetheDifference.”Fewoccupationsoffersuchanopportunity.
Q.Whatdoyoufindmostchallengingabouttheindustry?
A.Ourindustrystrugglestokeepupwithtechnology.Inamarket-driveneconomy,it’softendifficulttopredictandplanforwhatthepublicwilldemandintheyearsahead.
Q.Whatdoyouwantthepublictoknowaboutyour911teamandPSAP?
A.Ourmenandwomentaketheirjobsseriously.Theyworkhardandtrainhardtobethebesttheycanbe.
Q.HowhasNextGen911changedyourPSAP?
A.Whenfullyimplementeditwillprovidemoretoolsforourtelecommunicatorstodotheirjobs.
Q.Anyadditionalinformationyouwantpeopletoknow?
A.Ourprofessionisunique.Thedemandsplacedontheshouldersofourtelecommunicatorsaregreat,buttheycontinuetosaveliveseveryday.ThecitizensofTennesseearefortunatetohavethemwatchingoverus.
HeatherAllen,JoeWilson,Shay
Mundall,SherriMaxfield,Brady
Flynn
LegislativeUpdate
HB1076/SB0970:authorizespurchaseofinsurancetoprotectagainstbreachofdutybyemergencycommunicationsofficialsandemployeesinlieuofsuretybond.-AmendsTCATitle7andTitle8.PassedbothSenateandHousefloors.SenatorFrankNiceleyandRepresentativeJerrySextonsponsoredthebill.
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TECBOutandAbout:SnapshotsAspartoftheTECBStaff’svolunteerspirit,EddieBurchell,andanumberofAmateurRadioOperatorsfromaroundtheregion,providedradiocommunicationsfortheCovenantHealthKnoxvilleMarathonlastmonthsponsoredbyTheKnoxvilleTrackClub,theCityofKnoxvilleandTheUniversityofTennessee.Morethan8,000runnersparticipatedintheevent.Theraceconcludedatthe50-yardlineatNeylandStadium,homeoftheTennesseeVolunteers.
AmateurRadioOperators,or“hamradio”operatorsastheyareaffectionatelyknown,providecommunicationssupporttoeventsandduringdisastersoremergenciestostateandlocalgovernmentagenciesutilizingpersonalequipment.AmateurOperatorsareabletoprovideadvancedvoiceanddatacommunicationsalongthecourserouteandattheheadquarters,inordertoensurethesafetyoftherunnersandthepublic.Representingthe911communityduringtheevent,EddieservedastheliaisontoTEMAandmaintainedconstantcommunicationswiththeStateWatchPoint.Thewell-organizedeventconcludedsafelywithoutincident.
Manyvolunteersturnedoutinthecool,earlymorningtosupporttherunners,includingUniversityofTennesseeWomen’sBasketballHeadCoachHollyWarlick,picturedwithEddiebelow.
EddieBurchellwithUT'sHead
CoachHollyWarlick
MoreSnapshotsOnApril29th,theannualTennesseeWaltzgalawasheldattheStateCapitol.Eachyearsupporters,philanthropistsandmembersfromthepoliticalestablishmentattendtobenefittheTennesseeStateMuseum.
AmberMcDonaldpicturedwiththe
LieutenantGovernorRandyMcNally
andhiswifeattheTennesseeWaltz.
NextAdvancedEducationClass9-1-1CenterSupervisorTrainingMay22nd-24th
MadisonCountyFireDepartment
2432TechnologyCenterDrive
Jackson,TN.38301
Forlastminutesignupscontact:
Telecommunicatorsstudyingduring
NENA/TECB'sadvancededucation
classes
NextBoardMeeting
August1,2017at9:30AM
500JamesRobertsonParkway
Nashville,TN37243
NewTECBBrochureReleasedClickbelowtoviewournewpromotionalbrochure.Torequestahardcopy,[email protected]
TheOfficialNewsletteroftheTECBServingthefirst,firstresponders.
VisitusonSocialMedia
MoneyMattersJimBarnesdiscussestheimportantfinancialdecisionsmadeattheMay3rdboardmeetingincludingtherecentlypassedhostedcontrollerauthorizationandthefivemilliondollarsinreservesthatwillbedistributedbacktothelocaldistrictsinthecomingweeks.
FiscalDirectorJimBarnes
NextGenUpdate:HostedControllerChiefofTechnologyEddieBurchelladdressesthemanyquestionssurroundinghostedcontrollerinthismonth'sTechTip.
Asmostofyouareprobablyawarebynow,theBoardvotedtoapproveCallHandlingasaService(CHaaS),or‘HostedController’project.Thiswillbeahugebenefittomostofthedistrictsthroughoutthestate.Thedetailsandproceduresarebeingfinalized.Intheinterim,thesignupproceduresaresimple:e-mailmewithyourPSAPsinformationandthenumberofseatsthatyouarerequesting,andincludethenumberofAdministrativeLines,ifyouprefertohavethemincludedonyourconsole.ThisinformationwillbeforwardedontotheAT&Tprojectteamandyouwillbecontactedsoon.
ThetransitiontoStage3oftheNextGenerationprojectintheJacksonSelectiveRouterareaiscontinuing.Thereweresomeissuesbetweenthe“AdministrativeALI”andthe“ProductionALI”,butthosearebeingworkedandweshouldbeonschedule.TheteamfromComtech,includingAnthony“Moe”MobleyandLisaDubuque,willbeinTennesseetheweekofMay15th.Youwillreceiveascheduleseparately.WearelookingforwardtobeingintheJacksonareasoon.
Therewasarecentissuewherethequestionwasraised,“whenshouldwe(localPSAP)contacttheNOCinsteadofourvendor?”ThisisaverygoodpointandIofferthis:theTECB’sgoalistohavetheNOCbeatoolinyourtoolboxthatwillaidinyouroperations,nothinderyoufrommakingdecisionsortakingappropriatecorrectiveaction.Ifyouhaveamaintenancecontract,andyoudetermineaproblemtobewithyourequipmentlocally,youmayprefertocallyourvendorfirst.
Insomeinstances,thelocalon-dutypersonnelwereunabletodetermineifaproblemwasrelatedtolocalequipmentortheoutsidenetwork.Inthosesituations,itwasbeneficialfortheNOCtobecontacted,whothencontactsthenetworkprovidersandvendors.AnotheradvantageofcontactingtheNOCisthataticketwillbecreatedsonotificationswillbemadeandwehaveamethodoftrackingandfollowingup.Thisalsogivesusatooltotracktrendsandreportonthehealthofthenetworkasawhole.Overall,usethetoolsinthemannerthatbestbenefitsyouroperations.Ouronlyrequestisthat,ifyoudonotcontacttheNOCfirst(oratall),thatyoufollowupwithane-mailsothatwearemadeawareofthesituation.Also,pleasekeepinmindthataproblemthatbeginstoexpandintomultiplejurisdictionsordistrictscouldindicatealargerissuethatneedsimmediateattention.TheNOCisabletomakeusawareofthosetypesofincidents.
TennesseeisaleaderinNextGeneration911onlybecauseofthecooperationandassistancefromeveryoneinthedistricts,ourpartnervendorsandnetworkproviders.Pleaseletmeknowofanyproblemsthatarisesotheymaybeaddressedquickly.
-EddieBurchellChiefofTechnology
SupportTeamCaleb!
ChairwomanEstes'twelve-year-oldsonCalebwasrecentlydiagnosedwithosteosarcoma.Insupportofhisfight,hissisterEmilyhasdesignedt-shirtsthatarenowonsale!Inherartwork,AntwonisthenameofCaleb'stumor,03:29isthedateitwasdiscovered,andofcourseitshowsCalebcomingoutontop!GetyourstodaytoshowyoursupportofCalebandhisfamily!TopurchasecontactRoseWhiteatrosew302@gmail.comorat(865)388-9227.
MissedaTECBBoardMeeting?
ViewpastmeetingsorwatchLIVEstreambyclickingbelow.
TECBMeetings
NextMonthFeaturesSpecialWriting
AmandaRupewithWashington
County911DirectorBobMcNeill
Incontinuationofhonoringourtelecommunicators,aspecialessaywrittenbytelecommunicatorAmandaRupefromWashingtonCounty911willbehighlightedintheJuneeditionoftheTECBnewsletter.
911Trivia:DidYouKnow?
Ifacellphonehasbeenbarredfrommakingoutgoingcalls(e.g.,notpayingabill),oftenemergencycallscanstillbemade.
DoYouHavea911NewsStory?
AbouttheTennesseeDepartmentofCommerceandInsurance:TDCIischargedwithprotectingtheinterestsofconsumerswhileprovidingfair,efficientoversightandalevelfieldofcompetitionforabroadarrayofindustriesand
professionalsdoingbusinessinTennessee.OurdivisionsincludetheAthleticCommission,ConsumerAffairs,TennesseeCorrectionsInstitute,EmergencyCommunicationsBoard,FirePrevention,Insurance,TennesseeLaw
EnforcementTrainingAcademy,PeaceOfficersStandardsandTraining,RegulatoryBoards,Securities,andTennCareOversight.
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