TEAMS ~ TCSG Early Alert

Management System

TEAMS Overview

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Overview of Early Alert Systems

Ultimate goal is to improve student

retention and graduation rates.

This is done by identifying at-risk students

as early in the term as possible.

Connect those students to college

resources or interventions that can help the

student be successful.

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Which Students are at-risk?

Any student, who in the opinion of the

faculty or staff, is unlikely to be successful

in a given course or term.

Success = C or higher

This could be due to attendance, lack of

participation, academic difficulties,

personal hardships, etc.

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Overview of TEAMS & its Modules

TEAMS is a web-based early alert system

that allows colleges to identify at-risk students,

communicate with them, track the application

of interventions, and monitor their success.

Currently, alerts are submitted manually, but

coming updates will allow automated alerts.

TEAMS records are a part of the Student

Record (FERPA).

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TEAMS’ Basic Workflow

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Alert is Submitted

(ex: Attendance)

It is Routed to a

Team Unassigned(ex: Retention Team)

All Members of

the Team Receive

the Alert

Team Member

‘Works the Alert’

It is now Assigned

Team Member

Reviews Alert &

Academic History

Team Member

Communicates w/

the Student

Team Member

Recommends

Interventions…

Records Contact

Attempts &

Success (Y/N)…

And Closes the

Alert

TEAMS’ Modules

• TCSG Admin Module: Allows for the overall management of TEAMS by the TCSG staff.

• College Admin Module: Allows for the college-level configuration of TEAMS to meet specific college needs (Manage Personnel, Alert Routing, Interventions, and Student Email Processing).

• Dashboard Module: Provides user access to the Dashboard, Alert Details, Communications, and Interventions forms.

• Submit Alert Module: Allows users to manually submit alerts.

• Reporting Module: Grants users access to available reports.

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Alert Types

Specific:

Academic Concerns

Attendance

Personal Hardships

Withdrew All Courses

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General:

Academic Affairs

Business Office

Financial Aid

Student Affairs

Student Navigator

Professors will use these alerts Anyone can use this alert for

situations that don’t fit the other

categories

Best Practices: Faculty

Submit alerts as early as a trend develops.

One event is not a trend…

But as soon as one develops, report it.

Have a conversation about performance before submitting an alert.

Why you are concerned

You plan to submit an Early Alert

In the alert, provide detailed information.

The student’s problem area(s)

The student’s last date of attendance (if an attendance alert)

The student’s current grade (as a percentage)

Interventions you’ve tried/suggested already (if any)

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Example : Strong Academic Concerns Alert

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Example : Strong Attendance Issues Alert

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Example : Strong Personal Hardships Alert

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Example : WEAK Alert

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Best Practices: Staff

Attempt to contact students promptly

Within one to two business days

Close the feedback loop

Continue the conversation with instructor/dean

TEAMS makes this much easier

Professors can login to TEAMS and view the progress of any alert they’ve submitted at any time

Advise the WHOLE student

Academic

Personal

Financial (aid)

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I want to know more! What’s next?

You’ve learned the basics of

TEAMS..

Next module: Submitting an alert

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